place was clean, people are nice until you question them about over charging! make sure you don't…read moretake their word for anything! make sure you have a name, date and employee name and signature! They seem to forget and keep billing you. so my advice, speaking from experience, make note to watch your account and don't take anyones word for it! waisting time with your bank and with a business that doesn't understand customer service or communication within it's own business and leaves it up to you to do what they should do and with the wort customer service I've ever had to deal with, is sad! I pray that I never have to deal with this business again!!! been through other storages and never had the headaches like I have had with daffyducks!

I went to daffodil to rent a unit. The people were less than helpful and not very friendly. I got…read moremy unit and after just 2 days I had to go find a unit at another facility. I asked them if it was possible to fix the door because it was very hard to open and close and it didn't want to lock. I was told no, that I just needed to deal with it. When I let them know that this was not going to work for me, they did not make any suggestion for fixing the situation. I felt like the did not value me as a customer. I was also in formed that I would not et my money back even though it was the same day that I opened the unit. So two days later I closed it and told I would no longer be using the unit. Save yourself the grief and frustration and go some where else from the beginning

*Changed my review from 1 star to 4 stars, as Jeff from Administration reached out to me…read moreimmediately to resolve this situation. Jeff was very friendly, and willing to listen to my concerns. It is nice to know that the poor attitude of one employee at the Tacoma location does not reflect on the rest of the Daffodil Storage company* We initially signed up at this location. Everything seemed fine. Then, we made a late payment. We called the 1-800 number to make the payment, and we were told that the late fee would be $20+. We were extremely surprised as the late fee that was listed on the agreement we signed, was nearly half that! We go in to the Tacoma location. We ask Sherry why a late fee is being assigned to our account that is nearly DOUBLE what was stated on our agreement. First, she makes up some story that we were on a "promotional agreement, and that the charge is not due to a late fee increasing, but due to the fact that our promotional agreement has now expired, and we are on the regular pricing now." We explained to her that we never had a promotional agreement, and that the 1-800 representative was telling us that there was a $20+ LATE FEE. So, then she proceeds to tell us that that our late fee was always $20+, and that we are lying about the late fee being lower before. So we decide to call her bluff, and asked for her to bring our agreement to the front desk. So she brings only 1 page of our contract to the front desk (the one that states what our late fee is supposed to be). We point out to her that the agreement states that our late fee is supposed to be MUCH lower than $20+. She then looked very confused. Started clicking around on the computer. Then she said that we have a "very old agreement" (at that time we had the storage unit about 6 months) and their fees have since changed. She says that our original late fee was a flat rate, whereas, now the late fee has changed to 25% of our monthly rental amount. We told her that it seems odd that she wouldn't be aware of such a recent change until the moment we called her bluff with our agreement. She explains that it is because our agreement is "very old" (6 months to be exact). She says they made an attempt to inform us of the recent fee increase by sending us a letter. I told her we Never received a letter. She then clicks around on her computer again and states that "the letter was returned because you didn't give us your complete address on the rental agreement." So we decide to call her bluff again, and asked to see the full rental agreement. She then shows us, and our address is correct. She then gets even more of an attitude (she had an extremely rude tone this whole encounter). She says that even IF our address is correct, they are not required to notify us of late fee changes. She said it's only a courtesy. I told her at the very least, they could have called us. Because otherwise, it's very poor customer service. After MUCH debate, we had her credit us the difference for the late fees. Seems odd to me that her story changed THREE different times before she finally admitted she was wrong. Well, today (several months later), I drive up to Daffodil. I drive up to the gate. There is someone in front of me entering the gate. They go through the gate (stopping immediately in front of the entrance). This holds the gate open. Since the gate is being held open, I figured it must be a customer driving in, that isn't aware there is someone behind them. So I honked to let them know I'm behind them, and they still don't move. The gate is still opened, so I decided to drive around them. I attempt to drive around them, and all of a sudden Sherry jumps out of the vehicle, screaming, waving her hands in front of my windshield, screaming "STOP! STOP!" I roll down my window, realize it's an employee trying to stop me front getting in. She says "you're beefing at me when you didn't even enter your f*cking code!!!". All I did was honk once because I thought a customer was blocking the gate. And she shouldn't be speaking to customers that way. I responded accordingly and told her to watch her f*cking tone." I told her, the gate was opened so I thought I could drive through. She's screams at me to enter my code (despite the gate being opened still). I enter my code and she finally moves out of the way. I don't know what entering my code solved, considering the gate was already opened, lol. Little does she know, I entered the code incorrectly. She then proceeds to call my husband on the phone to tell on me. Luckily, I had already spoken to my husband, and he knew the whole story. Sherry stated "I had a verbal altercation with your wife. She was very verbally abusive and needs to enter her code every time she comes onto the property." My husband stated, "you verbally attacked her first, and we will be writing a letter to corporate about all of your past behavior." She then proceeded to deny her behavior completely.

Be prepared for consistent rate hikes, my experience has been every 10 months or so. Factor in the…read morevalue of what you are storing and decide if it is really worth it. I've been a long-term, low maintenance customer. Don't think they really care if they lose the business.

A very clean facility. Never had to worry about security. There was a recent small price increase…read more(the first in 5 years) and I decided to move to a smaller unit that was closer to home. It was nice to be able to pay online and Judy is very friendly and helpful.

Capitol City Storage is conveniently located off of Interstate 5 in Tumwater, WA. It is has…read moreextremely clean and well kept grounds, and video cameras for security. We have used both the self storage units and RV Storage for the past three years. The RV Storage has ample room and level spaces for any size of RV. The storage units are very clean and a good value for the prices. We have dealt directly with Judy, the office manager; she was very friendly, knowledgeable, and would be prompt with returning phone calls or emails. My husband and I would highly recommend this facility if you are looking for a safe and secure place to store your household items or RV. Jeff and Tami Waterman McCleary, WA

I've been renting a storage unit here for the past 2 years. We decided to use this place because of…read morethe good location that seemed safer than other options on more main roads that could draw attention to thieves. My fiancé also use to live in the housing community right next door so vouched for the good location. It's only a 10 minute drive from our home. The goal was to finish emptying out my house so we could get it ready and on the market. I first met Barbara in the office when my fiancé and I went in to rent. What a fantastic woman -sweet and a good sense of humor. She got us a unit right away. I liked the small community feel of the place and it does seem safe. Electric gate is locked at all times and you must have your own code to get in. The gate tracks who enters and leaves and when by the individual codes, adding an extra layer of safety and accountability should something bad happen. I have also spoken with the resident manager, I want to say his name is Doug (I'm just terrible with names). Super nice guy. Very talkative and friendly as well as helpful. Last year I had a lot of stuff going and didn't want to deal with the anxiety of did I pay the storage bill or not so was able to pay about 3 months worth in advance. That worked out great. I get monthly emailed invoices and I love that it remembers my card info making payments a breeze. I've never had any problems with staff, making payments, etc. Prices are comparable to other storage facilities. Overall, I'm really happy with Eze storage and recommend them highly. I'm not sure about some of the negative reviews on here -makes me wonder if those people had their own issues and are blaming the business, though everyone does have their own experiences. I'm a believer in you get what you give so if you go in as an honest person who is going to pay on time and not cause issues, you should like this place just fine.

Rude man in the office.. follows you as u go to ur storage unit. Bad attituderead more

Kerri is one of the friendliest and kindest people I've ever met! Her customer service is top notch!read more

I have never had any issues with the facility and the staff is top notch. Definitely secure, unlike…read moreother facilities in the area. Rates are good again unlike other facilities. The rates others are charging it would be cheaper to rent a house.

Storing my RV here was an easy decision. Fair prices, decent sized parking stalls, high security,…read moreand friendly customer service. It's been about 2 months but so far so good and I feel a sense of easy in light of the location and security. I would certainly recommend to others.

If I could give negative stars I would! Our six-figure RV has now been vandalized twice within a…read moremonth. Management continues to tell us it's our problem and to use our insurance. Apparently I am supposed to file an insurance claim every time somebody decides to vandalize my RV on their property. I would not recommend this place if you value your toys. Do not go here you've been warned!

I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

One staff member here is not so pleasant. She needs to mind her business. I was enjoying my morning…read moreand just got off work. I needed to get some things, and she pulled up on me ruining my day!!!!! She approached me unpleasantly and had some complaints. She needs to work on her customer service or go elsewhere!

Ila and the other staff were awesome. I really appreciate their caring and professional attitudes…read more Hood pricing for todays storage. Other storage places charge an arm and a leg. Much appreciated

Great customer service. Roberta is amazing and always makes you feel taken care of. The storage…read moreunits are safe, clean, and fair priced. Its a great place!