I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

One staff member here is not so pleasant. She needs to mind her business. I was enjoying my morning…read moreand just got off work. I needed to get some things, and she pulled up on me ruining my day!!!!! She approached me unpleasantly and had some complaints. She needs to work on her customer service or go elsewhere!

I started to rent from here a little over two years ago. One of the few reasons is because their…read morerates are really low. They provide carts for you for moving their stuff. Awesome Customer Service if no one's in the office there's always a kiosk there clean, friendly, outstanding service and facility. I am actually moving to another location closer to where I live and they all worked with me and amazing customer service absolutely amazing and more ways than one better than any other storage facility out there.

On July 30, 2022 We rented a 5x9 storage for $89.00/month. The first month was 50% off…read more This is a newly constructed storage off Highway 162 and cross street 128th Street E. (Puyallup/Orting). The building esthetic is a nice design. They run under Daffodil storage. Initially we had our storage with Public Storage in town. Decided to transfer our items here as it is across the street from our home. The application online was almost seamless, almost perfect. I was unable to complete the app process as it was charging me the full amount $89.00. Kristin and Amy has been such a pleasure to work with. She toured us our storage location and where the restroom was just in case. At that time half of the building was not completed as the parts were still on back order (post pandemic) typical delays. The building has a front rear gate. You need to download the app to open/close. Only 2 users available to use the app. The move transition was swift and easy. All completed on the same day. Love the convenience of this location. We decided to get another storage for our daughter 10x15 for $164.00 (1st no 50%) as she had so much stuff. She did not want to bring them to her new place in Spokane. We plan to sell some stuff of her stuff slowly then rid the big unit. We are highly satisfied customers.

I used this storage for a few months. I was moving and needed to store furniture and more. I went…read moreto multiple storage complexes nearby and they either had bad customer service or very high prices. Century 21 was the opposite! They had great customer service and the BEST prices! Really have nothing negative to say. Highly recommend!!

I initially drove past Century 21 because their parking lot was full, and I didn't feel like…read morewaiting in line. I ended up at another storage place down the street with an outrageously rude employee and I refuse to do business where customer service is not important....happened to pass by Century 21 again and their lot was empty, so decided to try my luck here. Right away I was greeted professionally and was asked what I was looking for today. I was given the different options and was shown a unit right away. The unit ended up being just what I was looking for, it was clean, and the price difference between drive up and hallway units is just a few dollars. I was given a copy of the contract, insurance info, rules, hours, etc. I was in and out of there in about 10 minutes. The prices are fair (a smaller unit just up the street costs over $30 more) and it's a month to month contract. Store here!! They're super helpful and affordable!!

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!

Ila and the other staff were awesome. I really appreciate their caring and professional attitudes…read more Hood pricing for todays storage. Other storage places charge an arm and a leg. Much appreciated

Great customer service. Roberta is amazing and always makes you feel taken care of. The storage…read moreunits are safe, clean, and fair priced. Its a great place!

I rented a unit here last week. The o line process was very easy. When I got to the facility the…read morestaff was great. I was very pleased with the security and access. I was able to purchase a device to place in my unit to add extra security. Great overall experience.

Horrible customer service when it counts. Completely ridiculous to get travel trailer out of yard.read more

John over at Cobalt storage has been amazing since day one! We were searching around for RV…read moreparking. (It is pretty hard this time of year to find any availability as most people are storing their RVs away until the weather gets nicer.) I happened to stumble upon them after doing some shopping. They are located in a great part of town. John is the best example of great customer service. He took all the time needed to answer all of my questions. He was also available to give my husband a tour of what he had available on his lot. They provide 24/7 security which was one of the main reasons why we chose to store with them. Sure, there are cheaper places to rent from, but no other lot out there could provide the type of service and security that John does over at Cobalt!

Whoever answered the phone was completely unprofessional and rude. 0/10 would not recommend anyone…read moreto this company. If you're gonna be rude don't even bother answering your phone!!

I've been renting a storage unit here for the past 2 years. We decided to use this place because of…read morethe good location that seemed safer than other options on more main roads that could draw attention to thieves. My fiancé also use to live in the housing community right next door so vouched for the good location. It's only a 10 minute drive from our home. The goal was to finish emptying out my house so we could get it ready and on the market. I first met Barbara in the office when my fiancé and I went in to rent. What a fantastic woman -sweet and a good sense of humor. She got us a unit right away. I liked the small community feel of the place and it does seem safe. Electric gate is locked at all times and you must have your own code to get in. The gate tracks who enters and leaves and when by the individual codes, adding an extra layer of safety and accountability should something bad happen. I have also spoken with the resident manager, I want to say his name is Doug (I'm just terrible with names). Super nice guy. Very talkative and friendly as well as helpful. Last year I had a lot of stuff going and didn't want to deal with the anxiety of did I pay the storage bill or not so was able to pay about 3 months worth in advance. That worked out great. I get monthly emailed invoices and I love that it remembers my card info making payments a breeze. I've never had any problems with staff, making payments, etc. Prices are comparable to other storage facilities. Overall, I'm really happy with Eze storage and recommend them highly. I'm not sure about some of the negative reviews on here -makes me wonder if those people had their own issues and are blaming the business, though everyone does have their own experiences. I'm a believer in you get what you give so if you go in as an honest person who is going to pay on time and not cause issues, you should like this place just fine.

Rude man in the office.. follows you as u go to ur storage unit. Bad attituderead more