Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

The man working was friendly and accommodating. uhaul made me go to Fife to pick up a truck and he…read morehelped me get a discount for the extra miles.

Patty works in the office and she is so nice. She was very knowledgeable and helpful and very kind…read more I had a flat tire in her parking lot too and she call Les Schwab for me!!! Cannot say enough about an employee who goes the extra mile.

I would like to specify that this rating is for their U-Haul services. I reserved a U-Haul van a…read moreweek in advance because I was set to move today. When I came to the office to pick up the keys I found that the office is closed for the day. To reserve a U-Haul, you have to give your email and phone number so I would've appreciated if I got any sort of warning this would've happen. Now I'm out of a way to move all my stuff and am literally scrambling to find a solution because today was the only time I had to move everything. I am so disappointed and a little angry this is all happening. This may have been a very rare occasion on their part, but I will never come again and would recommend all my friends/family to look elsewhere.

I was charged for a unit I was not allowed access to after I signed up. Not a great way to run a…read morebusiness.

This is a good storage company if you got things that are collecting in your house and need a…read morelittle more space bring it to Freedom. The operation is clean and well run and your property is safe the people are nice there no complaints. Anything from your RV boat or that couch you just can't get rid of.

How is the best part of moving your storage facility?? I recently had to move twice in October (…read morelong story) I needed a place to store my life for 1 week, I decided to use Daffodil Storage in Milton, Cherie handled my move in and move out helpfully with no added stress to me, she's funny, professional, extremely organized and knows her stuff, she's also an amazing house plant rescuer extraordinare . I appreciate her making my horrible move doable and not so awful, I will continue to keep my storage needs at Daffodil storage Milton no matter where I live so long as Cherie is running the place.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

Great staff and product if you are a new or small business…read more Locations are clean and have room for growth.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.