Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

I can't add a review on Google for some reason, but DO NOT RENT HERE. I moved out, but it took a…read morebit to actually take my lock off and make it official and getting a hold of someone here was pretty difficult. But that's not my issue. The people here are nice. My issue is the rat droppings and the DEAD. RAT. I found inside my storage unit. I was so disgusted, I didn't even bothering cleaning it out. Thankfully the property manager gave me gloves and a face mask so I had protection, but it's still so disgusting and so incredibly unsafe. There are so many diseases and infections you can catch from rodent droppings and a freaking rodent carcass. And I'm still being charged $80 after I moved out on top of it! I will never rent here again and I do not recommend this business to anyone.

Mimi was very helpful and gave us high quality service. We got the unit we wanted. And it's close…read moreto us!

I've been extremely happy with all of my dealings with some of the storage since we opened our unit…read moreabout four months ago possibly five months. When the automatic payments had a problem they were more than cooperative dealing with me and just really couldn't have been nicer. I've already recommended one friend and have two more that are interested in joining the Summit Valley storage family of off site collectors. Lol thank you Christy

I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

Rented a unit with one of the 50% off for the first 2 month deals and it turns out, they prorated…read moreme for the last 2 months of june and used that for the first 50% off. Totally unwilling to work with me even considering i did it online and it didnt say anything about it.

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

I am usually reserved about giving a business 5 stars. However, by the end of this review you will…read moreunderstand why I gave Arm Guard Self Storage 5 stars. Arm Guard Self Storage Pro's: 1. Security. The facility has camera's everywhere. Each storage unit has an alarm and inputting your code at the front gate disables that alarm for your unit. The Alarm is enabled once your code is entered from the inside of the facility. There was one incident where a person was found living in one of the storage units. He gained access to the unit through the back of the storage (which is why the storage alarm wasn't tripped). However, he was caught because as police tried to get him, he tried gaining access to another storage unit to flee fortunately, that storage unit was full and he got trapped. One last comment, there is someone who lives on the facility. 2. The staff is very friendly. As a Service Member in the US Army, I am not new to the storage scene. Living in El Paso, Texas, I was required to have a storage upon receiving orders to deploy to Iraq back in 2009. The storage unit was subpar but I didn't care. I just wanted a cheap storage unit with a location close enough to walk. During my deployment I found out that that particular storage unit didn't receive a payment. Immediately, they starting auctioning my stuff. It's a good thing I had my brother as an emergency contact. This little story brings me to the Arm Guard Self Storage. After I explained to them why I was very particular about getting a storage due to my previous experience, they informed me that auctioning my stuff would be illegal. They were also very informative about informing me that the man who was living in the storage unit near mine tried gaining access to my unit. 3. Autopayment. I love autopayment because I don't have to worry about going to the storage to pay my monthly fee or sending in a check via snail mail. 4. Front gate is self explanatory. The front gate has a access code key pad on the left side that gets you in and diables the alarm. 5. Access hours. The hours to enter the facility are 5:00AM - 11:00PM. The hours ensure that the facility is completely locked down outside access hours. Its another extra security. 6. Lights. Each storage unit has lights. It's really awesome to see what your trying to get. Overall, I would definitely recommend this storage unit. I left for Afghanistan, came back and didn't have any issues.

If there was a zero it'd be a zero because of the inability of anyone helping me with my account. I…read moreasked them, several times to remove the charges for 24/7 access. There is no way to cancel online so I have called and texted people with no response. Now they are charging me a late fee for money that I have tried to cancel several times. This is the worse customer service I have seen. They already charge way to much so i guess as soon as this fixed ill be finding another company because this is ridiculous.​

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you