Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

I can't add a review on Google for some reason, but DO NOT RENT HERE. I moved out, but it took a…read morebit to actually take my lock off and make it official and getting a hold of someone here was pretty difficult. But that's not my issue. The people here are nice. My issue is the rat droppings and the DEAD. RAT. I found inside my storage unit. I was so disgusted, I didn't even bothering cleaning it out. Thankfully the property manager gave me gloves and a face mask so I had protection, but it's still so disgusting and so incredibly unsafe. There are so many diseases and infections you can catch from rodent droppings and a freaking rodent carcass. And I'm still being charged $80 after I moved out on top of it! I will never rent here again and I do not recommend this business to anyone.

Short version: RATS!…read more Long Version: Not an option for zero stars--a shame. I rented a 10x20 unit late last year after getting married. The unit was a good price ($159) and I ignored the ominous warning from the person clearing out the unit next to mine--"watch out for rats". I ignored the statement--even if there were the occasional rat, there wasn't anything in my unit to attract them. I loaded everything up, closed the unit and put my payments on autopilot. I checked the unit in March 2025 to refill the damp-rid container I'd added to maintain low humidity as my wife and I had a couple pieces of furniture we didn't want molding. The unit seemed secure--no issues. I locked it back up. when I returned in late July, I was SHOCKED. Rat droppings everywhere. The furniture was covered in droppings and urine. Storage bins had teeth marks on the edges. Storage blankets had been chewed up and bits shoved into corners for what I assume were rat nests. I heard scuttling in the back of the unit as I walked forward and took pictures. The things we wanted to protect were a total loss and the rest needed to be thoroughly sanitized. I immediately reported the infestation to property manager staff. I was greeted by a new hire (he told me he'd been there a week). I showed him the unit, he took pictures and said he'd get in contact with his manager and call back about pest control and next steps. He suggested I file an insurance claim. I explained that there wasn't anything in the unit that would exceed a deductible. He apologized and said he didn't know what else to do. I asked him if there'd be a discount or assistance moving the stuff to another unit. He said he'd file the paperwork and have management get back to me. I thanked him and waited...and waited. I called him about a week later. He said he was still trying to contact his manager (he may have mentioned a vacation). "Give me till friday". I said ok and hung up. Friday came and went. Another week came and went. I called and left a voicemail. No response. This went on for about a month with no call backs or status reports. I checked the unit recently and there were fresh droppings on the furniture. Today, I called corporate and explained the situation. They mentioned this was the first they were hearing of an infestation report on the unit and said "that's probably why the manager wasn't calling you back". I explained that that logic didn't make much sense as I had left detailed voicemails about the incident along with my contact info. I suggested they check to see if any reports of rat infestations had been made from this location in recent memory and, if not, to investigate why that might be since other reviews of this site mention rats as a chief issue. Note: There ARE poison rat traps outside spaced every few units. However, only a handful of the units close all the way (there's a 2-3inch gap on many of the doors) and all the units are connected via interior slotted openings in the rafters---rats would have no trouble entering the building from multiple locations and working their way through the units at their leisure. I have no resolution yet--waiting for corporate to have local management call me back (it's now been a month since the initial report). Either way, BE WARNED, USE THIS FACILITY AT YOUR SIGNIFICANT RISK. Don't be like me. I ignored the warnings and went for the deal (you get what you pay for, I suppose). If your treasured memories survive the experience of being stored here, they will likely need a power wash. Good luck!

I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

One staff member here is not so pleasant. She needs to mind her business. I was enjoying my morning…read moreand just got off work. I needed to get some things, and she pulled up on me ruining my day!!!!! She approached me unpleasantly and had some complaints. She needs to work on her customer service or go elsewhere!

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

Extremely respectful and helpful, would definitely recommend this storage facility to anyone who…read moreneeds one

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

Very friendly staff, security is top of the line and prices are reasonable. Very happy with this…read morebusiness and my experience.

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.

Renter beware! Huge rat issue, break ins and theft, and massive rate increases. We kept only…read morefurniture, seasonal clothes, tools and household goods. No food!!. Between the break in(s), (which we found out by showing up there one day and having an extra lock and staged lock on it- with NO Call or notification), and having to throw out so much stuff ruined by rat feces and infestation, we moved on! Found holes along the wall where rats dug in. They say they have pest control out, but it is obviously not working, or a lie. I will say the blondish(?)lady up front was helpful and tried to get us a rate decrease for our troubles. BUT avoid this place at all costs!

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!