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    Spa Zarmina

    5.0 (1 review)
    Closed 2:00 pm - 6:00 PM

    By appointment only

    Services - Spa Zarmina

    Massage

    Waxing

    Spa Zarmina Photos

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    7 years ago

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    Naima R.

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    Waxy Moon - April - Owner Operator - Sugaring Professional

    Waxy Moon

    4.8(60 reviews)
    1.4 miMadison Valley
    $

    This review, like the other bad reviews here, are not about the quality of sugaring services. She…read moredoes a great job with that. It's about the militant policy and the assumption that her time is more important than anyone else's. This business has all the shortcomings of a large company, and none of the benefits of a small business. I originally was waxed a little 4 weeks ago. April advised that I come back five weeks later. I run a tight and busy schedule between school, work, and caretaking for an ill family member. During the interim my cell phone was broken by the ill family member (dementia) and I had to switch my phone out. When it came closer to the appointment, I looked through my emails and did not see an original booking message. My calendar did not carry over, and I then received a text message 24 hours before the appointment. I was surprised, because most salons will send a booking email and then a reminder before their cancellation policy... something for confirmation at the onset. I showed up on time with a mask on, and wanted to rebook as I had hardly any regrowth. She was immediately angry, telling me that "she deals with people like me all the time." I was pretty shocked. Not only that she was so quick to anger, but that me showing up and using my time (because time is money for everyone) meant absolutely nothing. She angrily said that she pays for the roof over her head with the clients she has keeping the appointments. Good to know I'm just another blank face with a credit card. I have worked in customer service in 5 star hotels, fine dining restaurants, and for companies that have excellent customer service. The basic concept is that both parties' time is important, not just one. Another concept is that I would often choose to go to "mom and pop" businesses to support them instead of larger companies. The understanding was always that if they would be accommodating every once in a while, then I would tip an increasing amount each time, usually topping off at 30-35%. I have always supported service people. But at this business, it has been made abundantly clear that this is not a service oriented business. It is a profit-driven business where everyone is merely a number. She then kicked me out, telling me that she's always fully booked and doesn't need any more money. That was a weird contradiction and told me that she was speaking from emotion, and not reason. If you are nearby or have more flexibility with your time, and don't mind being treated somehow worse than all of the service companies I've worked for before in the past two decades, should you ever take an effort and show up to reschedule out of good faith, then please by all means be a patron to this establishment. But if you are looking for someone who truly values people and honest customer service, this is definitely not the place for you. April doesn't even bother to send out a booking confirmation. I've shown up 15 minutes early to everything I've been responsible in my life: work, school, appointments. I showed up on time this time. Again, didn't even register since I wanted to reschedule and not pay for having two hairs waxed. This has nothing to do with entitlement on my end. I just don't have the time or the patience to deal with people who do not understand the basic tenets of good customer service or the way that the tipping system works in America.... meaning if you extend excellent customer service, you tip an excellent amount. I would have included this appointment's service amount in my tip had I been allowed to reschedule. I only give my money to businesses and people who understand customer service and have the humility to work with people. Hubris is not something I will ever deal with when it comes to paying for a service that is not a necessity from an economic standpoint. If I were to run my own business, and felt overwhelmed, I would at least automate a booking confirmation email or have a booking confirmation template ready to send in case anything happens to a client's calendar, as most people now track it via their phones and various devices. But she insists that everything she does is perfect and there's no room for improvement, and clearly everyone else has a problem. Talk about shifting the accountability and responsibility.

    I went here, to get sugar waxed for the first time and I loved it! This space makes you feel…read morecomfortable and safe. My session was full of laughs and I left feeling empowered. I will definitely come again and recommend this spot. Also I love their dog.

    Photos
    Waxy Moon - April Bartlett, Esthetician and Owner

    April Bartlett, Esthetician and Owner

    Waxy Moon - Owner April Bartlett and her two cents Penny and Peso

    Owner April Bartlett and her two cents Penny and Peso

    Waxy Moon - Storefront entrance

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    Storefront entrance

    Adorn Beauty

    Adorn Beauty

    4.9(39 reviews)
    0.9 miCentral District
    $$

    I was a loyal customer of adorn beauty for about 2 years between 2021 to 2023. For that time, I…read moreonly went to Kylie for lash extensions. She was great. In 2025, I wanted to get my eyebrows laminated for the first time. Since I trust the business and the people who work there, I thought I would give adorn beauty a chance. However, the person that did my brows was unexperienced and new. When I told her my eyebrows stung, she said it was normal. Little did I know when I got back home that my eyebrows had completely scabbed over and I lost significant hair in my eyebrows. As you can see, I wrote an email asking for a refund for the poor service. No response from adorn beauty. As a loyal customer, I am deeply disappointed by the lack of service and accountability of this business.

    I booked an appointment for lash extension and brow wax with Anna after seeing how great my girl…read morefriend's lashes were! It was super easy to book with her via the Vagaro website. I didn't receive a reminder link from Vagaro prior to my appointment so Anna was super kind to reach out to me for a direct reminder and confirmation of appointment which I really appreciated. There is a free covered parking garage on Horton street behind the building which was easy and convenient to find. Anna's shop was clean with nice lighting and great music. She made sure that I was comfortable before going ahead with the lash extension process. This was my first time getting lash extensions so I honestly wasn't sure what to expect. The whole two hours felt like it went by so fast because we talked about everything from relationships, to food, to korean dramas lol! Anna was super easy to converse with and made sure I was comfortable throughout the application process. I let her know that I'd need it to last throughout my wedding and honeymoon and she assured me she uses a strong gel. Anna seemed very knowledgeable and provided great insights into the world of lash extensions! She also waxed my brows for me and created the shape I've always wanted. My eyebrows are naturally on the thicker, "bushier" side, so I appreciated her working with me to create the best brows for my face shape. I really enjoyed my time at Adorn and would definitely come back again considering it's also a one stop shop for my brows! She also sent me away with three blush pink (my favorite color) lash combs to maintain my new beautiful lashes! Anna is super communicative via text and is open for any concerns post procedure which I really appreciate. I've gotten so many compliments on how natural and beautiful my lashes are and it's only been one day so go and book your appointment! :)

    Photos
    Adorn Beauty - Side view of eyes

    Side view of eyes

    Adorn Beauty - Eyes closed

    Eyes closed

    Adorn Beauty - Eyes open

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    Eyes open

    Holiday Skincare - Eminence Organics

    Holiday Skincare

    5.0(6 reviews)
    0.7 miMadrona

    Renae is a delight. My skin has been unhappy and lackluster forever. It was a battle between…read moreinflamed breakouts or extreme dryness and often both. Then came Holiday Skincare and Eminence and Renae. I can actually go without makeup and not scare people. My discolorations and post acne marks are nearly faded and it's only been 3 months. Also no more painful dryness or cysts. The facials are heavenly and results oriented. I trust Renae completely and know that I will walk out with healthy glowing skin and almost no downtime. That's right...no post facial purging. Hallelujah! Best of all this is an affordable treat and all products are organic. Feel good. Smell good. Look even better!

    Holiday is just that-a respite from the hustle and bustle of our lives, a chance to rest, relax,…read morerecharge, and do something nice for our skin. Renae has a soothing and easy-going manner, which immediately put me at ease. She explains what she is doing to your face as she is treating it, so no weird or shocking surprises when a new lotion or exfoliant is applied. The room is dim, which I LOVE, so it is easy to just turn into goo as she rubs your arms and shoulders while the Emminence products do their magic. I received a gift certificate for my birthday, and I have been coming here ever since. And yes, as another yelper pointed out, I don't feel judged for my bad habits here. That keeps me coming back for her gracious manner, and knowledge about all things skin related! Thank You Renae!

    Photos
    Holiday Skincare
    Holiday Skincare
    Holiday Skincare - Holiday Skincare proudly uses Eminence Organic products.

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    Holiday Skincare proudly uses Eminence Organic products.

    WAXON - Beach fun

    WAXON

    3.9(114 reviews)
    2.0 miCapitol Hill
    $$

    Complete and utter lack of customer service and good faith business practices. I've been a repeat…read morecustomer of this location and will no longer be one. I booked a brow wax online for a 6pm appointment. When we were hit with the snow and ice, I was not able to physically leave my driveway. I called the morning of and let them know and planned a reschedule the following day hoping for better conditions. I got emails asking me for how my appointment went (which I found odd) but ignored it. The next day, I still was not able to leave my house, so I called the location the morning of and let them know I would be better off canceling and then rescheduling once the holidays were done and the weather was more stable. To my surprise, a pending $25 was applied to my card. When I called the location to ask why, the woman on the phone told me there was a no-show fee because I did not cancel 12 hours in advance and this was a generous policy bc most places are 24 hours. When I asked her if this policy applied to emergencies, she referred me to her manager, Anne. She gave me Anne's number which I called. It went to VM, so I asked Anne to call me back so I could better understand the policy and if there was some work around to the situation. I never received a call back and the charge went through on my card. Trust me, I understand the reasons for no-show fees and policy but the complete lack of understanding given the winter storm despite my longstanding timely appointments with them is disappointing. I will not be returning again and will find services elsewhere.

    As usual my experience at Wax On was just amazing! I requested to see Isabella again because she…read moredid such a wonderful job on the first Brazilian wax I've ever gotten- I felt minimal pain and it was a very clean, effective job! no notes. So as usual she did an amazing job and again i felt minimal pain. On top of that, we chatted the entire time and I felt very comfortable. Will definitely be going back for my next wax!!

    Photos
    WAXON
    WAXON
    WAXON

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    Spa Zarmina - massage - Updated May 2026

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