Renae is a delight. My skin has been unhappy and lackluster forever. It was a battle between…read moreinflamed breakouts or extreme dryness and often both. Then came Holiday Skincare and Eminence and Renae. I can actually go without makeup and not scare people. My discolorations and post acne marks are nearly faded and it's only been 3 months. Also no more painful dryness or cysts. The facials are heavenly and results oriented. I trust Renae completely and know that I will walk out with healthy glowing skin and almost no downtime. That's right...no post facial purging. Hallelujah! Best of all this is an affordable treat and all products are organic. Feel good. Smell good. Look even better!

Holiday is just that-a respite from the hustle and bustle of our lives, a chance to rest, relax,…read morerecharge, and do something nice for our skin. Renae has a soothing and easy-going manner, which immediately put me at ease. She explains what she is doing to your face as she is treating it, so no weird or shocking surprises when a new lotion or exfoliant is applied. The room is dim, which I LOVE, so it is easy to just turn into goo as she rubs your arms and shoulders while the Emminence products do their magic. I received a gift certificate for my birthday, and I have been coming here ever since. And yes, as another yelper pointed out, I don't feel judged for my bad habits here. That keeps me coming back for her gracious manner, and knowledge about all things skin related! Thank You Renae!

This review, like the other bad reviews here, are not about the quality of sugaring services. She…read moredoes a great job with that. It's about the militant policy and the assumption that her time is more important than anyone else's. This business has all the shortcomings of a large company, and none of the benefits of a small business. I originally was waxed a little 4 weeks ago. April advised that I come back five weeks later. I run a tight and busy schedule between school, work, and caretaking for an ill family member. During the interim my cell phone was broken by the ill family member (dementia) and I had to switch my phone out. When it came closer to the appointment, I looked through my emails and did not see an original booking message. My calendar did not carry over, and I then received a text message 24 hours before the appointment. I was surprised, because most salons will send a booking email and then a reminder before their cancellation policy... something for confirmation at the onset. I showed up on time with a mask on, and wanted to rebook as I had hardly any regrowth. She was immediately angry, telling me that "she deals with people like me all the time." I was pretty shocked. Not only that she was so quick to anger, but that me showing up and using my time (because time is money for everyone) meant absolutely nothing. She angrily said that she pays for the roof over her head with the clients she has keeping the appointments. Good to know I'm just another blank face with a credit card. I have worked in customer service in 5 star hotels, fine dining restaurants, and for companies that have excellent customer service. The basic concept is that both parties' time is important, not just one. Another concept is that I would often choose to go to "mom and pop" businesses to support them instead of larger companies. The understanding was always that if they would be accommodating every once in a while, then I would tip an increasing amount each time, usually topping off at 30-35%. I have always supported service people. But at this business, it has been made abundantly clear that this is not a service oriented business. It is a profit-driven business where everyone is merely a number. She then kicked me out, telling me that she's always fully booked and doesn't need any more money. That was a weird contradiction and told me that she was speaking from emotion, and not reason. If you are nearby or have more flexibility with your time, and don't mind being treated somehow worse than all of the service companies I've worked for before in the past two decades, should you ever take an effort and show up to reschedule out of good faith, then please by all means be a patron to this establishment. But if you are looking for someone who truly values people and honest customer service, this is definitely not the place for you. April doesn't even bother to send out a booking confirmation. I've shown up 15 minutes early to everything I've been responsible in my life: work, school, appointments. I showed up on time this time. Again, didn't even register since I wanted to reschedule and not pay for having two hairs waxed. This has nothing to do with entitlement on my end. I just don't have the time or the patience to deal with people who do not understand the basic tenets of good customer service or the way that the tipping system works in America.... meaning if you extend excellent customer service, you tip an excellent amount. I would have included this appointment's service amount in my tip had I been allowed to reschedule. I only give my money to businesses and people who understand customer service and have the humility to work with people. Hubris is not something I will ever deal with when it comes to paying for a service that is not a necessity from an economic standpoint. If I were to run my own business, and felt overwhelmed, I would at least automate a booking confirmation email or have a booking confirmation template ready to send in case anything happens to a client's calendar, as most people now track it via their phones and various devices. But she insists that everything she does is perfect and there's no room for improvement, and clearly everyone else has a problem. Talk about shifting the accountability and responsibility.

I went here, to get sugar waxed for the first time and I loved it! This space makes you feel…read morecomfortable and safe. My session was full of laughs and I left feeling empowered. I will definitely come again and recommend this spot. Also I love their dog.

Exceptional doctor. Beautiful clinic. Additional beauty services available if that's your interest.read more

I had a bad experience at this clinic. The initial issue I had was a billing matter. I received two…read moretreatments from them, but for some reason, the second treatment was nearly twice as much as the first. I called their office to get some sort of explanation. The explanation I was given didn't make much sense to me. The initial person I spoke with seemed a bit unsure as to why the second treatment was so much more expensive, so she told me that she had to look into it more and get back to me. I called the office again a few days later and spoke to someone else who worked in their office. She gave me a completely different explanation from the first individual that I spoke with, and I was no less confused after speaking with their second rep. She eventually told me that she was just relaying the notes that had been left in my file by their manager. So, I asked if I could speak with her manager directly to get a more detailed explanation. I was connected to the manager, and I believe her name was Ronnie. The first thing that Ronnie said to me when she got on the phone was something along the lines of "I'm just going to tell you the same thing that the last person told you." I found this initial greeting to be unnecessary and a bit condescending. She was the third person I spoke with at their office who attempted to explain to me why my second bill was so high, and her explanation was no less vague, inconsistent, and confusing than the other two. I think what I found most annoying about the entire situation, though, was her attitude. She seemed very blasé and disinterested in rectifying the problem. It didn't even seem like she was taking the situation very seriously. In any event, I ultimately paid the bill, but my experience in dealing with their office/billing staff was far from satisfactory. They just seemed a bit sloppy and unprofessional to me. I won't be going back.

Truly the best facial I have ever gotten. I generally don't…read moreever get facials, as they have never been remotely life changing, and I also was formerly an aesthetician, so I had received more than my fair share. Randomly, I felt like pampering myself and my skin, so I started googling to find someone who could squeeze me in last minute. My skin has never looked so incredible. I have been receiving comments from everyone that my skin is absolutely glowing. I chose to have the Custom Facial, and I have to say, it was the absolute highlight of my weekend. I walked out of the spa feeling so refreshed and relaxed. It was just what I needed and more. I cannot recommend enough.

I did a lash lift here on February 16, waited a month to write this review because I wanted to see…read morehow long it will last. And my lashes are still beautifully curled!!! (I posted a pic to show how they look a month after getting them done) The service is amazing, I was constantly asked if I feel comfortable. The place is clean and really pretty, which is a huge plus. I will definitely go back for another lash lift, and probably to try other treatments. I love this place!

Ambience. B Service. A…read morePrice. A Found near bottom of Madison Avenue main drag in renovated part houses. Street parking available as far as I see. Opened 9 months ago in 2025. Made an appointment online in Yelp app. Brightly lit and clean. Very light pink paint coloring on walls. Ladies were welcoming and comfirmed appt or walk in. Immediately went to chair. Offered. Complimentary water, drinks and wine.l (refrigerated box) Nice touch. Had a menu and chose Pedicure basic for $40. Cut nails, cuticles , buffed off dead skin... salt scrub up to knees. Requested buff shine instead of polish. Very nice experience. I'm a FaN.

This is a review for the new management. I rarely write negative reviews but wanted to bring…read moreattention to this matter as I've heard others have had similar experiences. Over the summer, I got a classic gel manicure and gel pedicure here for a special occasion. I was excited to give this place a try as I read the good reviews under new management. I came early morning and was the only customer inside. During my pedicure, my toe was cut and it started bleeding and hurting. I understand accidents can happen and was calm about it. However, I was then surprised that the tech tried to hide the mistake by pouring blue liquid over my toe whenever I looked away and moving on with the rest of the pedicure as if my toe was not bleeding or in pain. It was stinging from the liquid. The tech tried to cover up their mistake so I wouldn't notice but I spoke up multiple times to say that my toe is hurting from the cut and there was silence from both techs who were doing my manicure and pedicure. They continued on without pausing and checking to see how I was doing even after I told them it hurts. I was very uncomfortable throughout the rest of the service. I fully paid for my services $100+ at the end including tip but did not leave satisfied. No discounts were offered and I barely got an apology. My toe was in pain as I walked away and was so scared of it getting infected. I don't think this is acceptable service. There was a lack of accountability, professionalism, and care/comfort for the customer.

Went in super last minute to get my eyebrows waxed and now go in regularly. Isabella is amazing!!!read more

Complete and utter lack of customer service and good faith business practices. I've been a repeat…read morecustomer of this location and will no longer be one. I booked a brow wax online for a 6pm appointment. When we were hit with the snow and ice, I was not able to physically leave my driveway. I called the morning of and let them know and planned a reschedule the following day hoping for better conditions. I got emails asking me for how my appointment went (which I found odd) but ignored it. The next day, I still was not able to leave my house, so I called the location the morning of and let them know I would be better off canceling and then rescheduling once the holidays were done and the weather was more stable. To my surprise, a pending $25 was applied to my card. When I called the location to ask why, the woman on the phone told me there was a no-show fee because I did not cancel 12 hours in advance and this was a generous policy bc most places are 24 hours. When I asked her if this policy applied to emergencies, she referred me to her manager, Anne. She gave me Anne's number which I called. It went to VM, so I asked Anne to call me back so I could better understand the policy and if there was some work around to the situation. I never received a call back and the charge went through on my card. Trust me, I understand the reasons for no-show fees and policy but the complete lack of understanding given the winter storm despite my longstanding timely appointments with them is disappointing. I will not be returning again and will find services elsewhere.

I was a loyal customer of adorn beauty for about 2 years between 2021 to 2023. For that time, I…read moreonly went to Kylie for lash extensions. She was great. In 2025, I wanted to get my eyebrows laminated for the first time. Since I trust the business and the people who work there, I thought I would give adorn beauty a chance. However, the person that did my brows was unexperienced and new. When I told her my eyebrows stung, she said it was normal. Little did I know when I got back home that my eyebrows had completely scabbed over and I lost significant hair in my eyebrows. As you can see, I wrote an email asking for a refund for the poor service. No response from adorn beauty. As a loyal customer, I am deeply disappointed by the lack of service and accountability of this business.

I booked an appointment for lash extension and brow wax with Anna after seeing how great my girl…read morefriend's lashes were! It was super easy to book with her via the Vagaro website. I didn't receive a reminder link from Vagaro prior to my appointment so Anna was super kind to reach out to me for a direct reminder and confirmation of appointment which I really appreciated. There is a free covered parking garage on Horton street behind the building which was easy and convenient to find. Anna's shop was clean with nice lighting and great music. She made sure that I was comfortable before going ahead with the lash extension process. This was my first time getting lash extensions so I honestly wasn't sure what to expect. The whole two hours felt like it went by so fast because we talked about everything from relationships, to food, to korean dramas lol! Anna was super easy to converse with and made sure I was comfortable throughout the application process. I let her know that I'd need it to last throughout my wedding and honeymoon and she assured me she uses a strong gel. Anna seemed very knowledgeable and provided great insights into the world of lash extensions! She also waxed my brows for me and created the shape I've always wanted. My eyebrows are naturally on the thicker, "bushier" side, so I appreciated her working with me to create the best brows for my face shape. I really enjoyed my time at Adorn and would definitely come back again considering it's also a one stop shop for my brows! She also sent me away with three blush pink (my favorite color) lash combs to maintain my new beautiful lashes! Anna is super communicative via text and is open for any concerns post procedure which I really appreciate. I've gotten so many compliments on how natural and beautiful my lashes are and it's only been one day so go and book your appointment! :)

Edited to reflect my understanding after speaking with management…read more I've been going to the previous iterations of this salon initially Hoa, then Sen Salon for years. First visit since a change in management. Lam is expecting her first child and is no longer running things. There has been a minor remodel and a small increase in pricing. Service is still very good. Base Mani/pedi combo went from $68 in March to $70 now. Pricing without combo discount is higher. Please note they also now request tips in cash, so plan ahead. Can still use card but cash is preferred

Took my baby here with me when I was stuck in the area for 6 hours for a car repair. This nail…read moresalon is amazing. I walked in with my baby's car seat, the gal doing my fingernails had me flip the car seat the other way in case any dust or powder would potentially land in the opening where the car seat was. Another lady did my pedicure and took me into a separate private room when I told her I needed my breast pump. She said the back room is private so I could pump in privacy. The nail salon did not have a strong smell and I settled here and was very glad I did. Very attentive and good customer service. I'd definitely come back when I am in the area

I bought a set of 3 SkinPen Microneedling sessions, and I love the results! My facial scarring has…read moreimproved significantly and I even experienced a tightening around my lower face, which was an added benefit. I didn't tell my partner about the treatments at first, and he told me my skin was looking healthier! 10/10 will plan to make this a yearly skincare routine for me!

Stumbling across Felicia has been such a blessing to my beauty regimen. Her lash lifts are so…read moremeticulously done- she is such a perfectionist in her work and it shows! My lashes last me well over 6 weeks and they make such a difference in making my eyes pop! I also get my brows laminated by her and they last so long and are also perfectly placed. I'm so happy with her. Plus her studio is always so calming and she has amazing playlists! Would recommend her to anyone!

Kiana made me feel welcome and comfortable from the moment I walked in. The space is clean and…read morerelaxing and I felt assured in that Kiana knew what she was doing from the conversation we had before she started. It was painless and I will definitely be back!

loved my experience here! tried sugaring for the first time and kiana made the experience so…read morecomfortable. she is the best - i will definitely be coming back! :)