Absolutely LOVED my no chip cat eye manicure with Jenny !! She is meticulous, detail oriented, and…read moreunderstands the importance of a clean nail bed/cuticles! Thank you Jenny !

This review is solely based on customer service, period. I did not end up getting any services from…read morethem, thankfully. So. I had make an appointment for two pedicures and one gel manicure for my friend. I was told that the appointment would be at 1030. When the day came, my friend and I were running five minutes late so we called to let them know out of respect and if they couldn't take us, understand as well. Well when I called, I spoke to someone who said that our appointment was at 10 and not 1030. They also said they were with their 1030 appt now. I was shocked, I said that that was not my understanding and if we were already 30 mins late to an appointment which should have started at 10, a call would have been nice too. The lady on the other said nothing: no sorry, no "there must have a miscommunication"....nothing. The only thing she did suggest is that I can find another salon. So, with that being said, I told her to cancel the appointment, informed her that my friend and I would not come back to their establishment and rebooked with another nail salon in the area who took us in promptly, did a phenomenal job on our pedicures and my friends manicure and lastly, communicated efficiently and effectively. And while I get it, services like this have their bad days but it doesn't mean that their customer service should lack in the essence of treating their customer like decent human beings. I would say that maybe I could try this place again but nah, I don't think so. Next please.

Nandia did my nails she was great and all the staff was super friendly! Will definitely come again.read more

I'm so happy I came across this nail spa! First Nail Spa is in Buffalo Grove, in the small strip…read moremall west of Dengeos. I was warmly greeted walking in. There is a large display of colors to choose from, including cat eye polish and I think I saw chrome polish too. The salon is clean, bright, and relaxing. No loud music or people talking loudly to each other. The TVs had shows on closed caption and showing different nail art ideas. It's a nice place to get pampered. I made a same day appointment. They were able to get me in within 25 mins of me calling and I appreciated it! The gentleman on the phone was friendly and helpful. I got a text right away confirming my appointment. I've been going to various salons for manicures for over 30 years and First Nail Spa is way up there in amazing service! My nails look fabulous! I went in with Gel-X nails on a few fingers, a couple of cracked natural nails, and no-chip polish on the rest of my nails. Everything was quickly and carefully removed gently. She took her time caring for my cuticles and nails! The attention to details was great! I walked out with strong, beautifully polished nails and moisturized hands and cuticles! I have found a new nail spa with really friendly staff! I can't wait to return in 3 weeks with friends for a refresh on my manicure along with a pedicure!

This was my first visit with Michelle & I have already booked my next appointment. I came in with…read moreclean nails & left with a set of Gel X & they are fun & festive. Michelle is very personable, professional & can do excellent nail art. Reasonable priced as well.

I've been going to Michelle for almost 14 years, and she's the best! Takes her time to get my…read moreingrown nails out. Helps me pick out my color and what design I want. My nail beds are flat and my fingers slope up. This means having artificial nails is a challenge for me. Not with Michelle though. She's found the right products for me and knows how to build my nails where they are not popping off and lifting every week! This saves me a lot of money in the long run. I love all the work she's does and I highly recommend her!

My polish removal and natural manicure was wonderful! The salon is clean with friendly, talented…read moreprofessional staff. The name of the salon is perfect - a very cozy environment

Scheduled me as quickly as possible without trying to understand what services I had been asking…read morefor. I got gel nails that looked like they were going to fly off into space (angled away from my natural nail). Also, I noticed green discoloration on my thumb a day after. One of the gel nails fell off in less than a week, the day of the occasion that I had gotten them done for.

VIP nails was great. The lady who did my nails was very nice and did a great job. When they didn't…read morehave the color I asked for, she found a very close suggestion that worked out wonderfully. The salon was clean and comfortable.

I was disappointed…read more I just moved to Arlington Heights and needed to find a new nail salon. I came across this place on Yelp and decided to give it a try. I was easily able to make a same day appointment. When I arrived, no one was there and the shop was locked! I waited a few more minutes & called the shop and they said someone would be there soon. I'm guessing this place only has someone there if they have a scheduled appointment - however it definitely frustrated me that my nail tech was late. Once inside, I was impressed with the color selection and how nice and clean the salon was. The tech did a great job on my gel manicure and my pedicure. However, since I was the only one there she rushed me to leave and didn't check if my toes were dried- so by the time I got home all of the polish was smeared. I tried calling to schedule a time to get it fixed however never received a call back on the voicemail I left.

Treated my babe to a day of pampering for his birthday. He got a hot stone message alongside a head…read morespa while I got a head spa. My hubby enjoyed his hot stone message and head spa while I enjoyed my head spa. The prices are a bit steep and there is a little bit of a language barrier but not enough to ensure I don't come back in the future. This place was pretty clean and the employees were nice. It was very bright and seem to be very busy as well. Please note that it is located in the end of a strip mall so it could be a little hard to find but not impossible. As far as the services go, the head spa was very calm and I enjoyed it, especially for it being my first time. My hubby said the same thing as well; calming and soothing. Definitely a great way to relax. I thought it was really cool that with the head spa the took you to a spot with a camera where they can show you the condition of what your hair looked like before the head spa and what it looked like afterwards. This entire experience was really relaxing and if another day was needed for relaxation, I would definitely consider this place in the running.

Purchased a Groupon for a couples scalp massage. Amazing experience! They start by examining your…read morescalp and its condition under a microscope. Based on your needs, they pick the products to use. The table has an automatic massager that squeezes your hands to relax. Advise not to wear rings. After the scalp massage/table massage, they take you back to the microscope to show you the difference after the treatment. The specialists were very kind, will be back for a no chip manicure. they have machines for nail designs as well.

excellent location plenty of parking super friendly place ,nicely decorated super clean the massage…read morechair gives you the best relaxing time ask for Olga you won't be disappointed the best nail service,they text you the day before as a reminder come check it out then you'll tell your friends and family

waisted my time, money and nerves! terrible! I do much better at home!…read more this was my first time there I've tried bec it's near to our house. I did regular no chip manicure and it's terrible! My worst manicure ever! Master name was Olga. I will never go there again and don't recommend for anyone!

Staff was super rude and treated me like trash all because I only wanted a polish change with no…read moregel! I just moved here and I was just testing the waters with this shop before I went all out. The tech couldn't understand me ( which is fine ) I asked another lady if they had a certain color and she told me,"I can get up and look for myself!" Even though they had the sample colors floating around! NEVER AGAIN!

I never like to complain about someone because you can understand that they are new people, but…read moresince I called I asked for my appointment with the lady who always does my nails but the person who take the call says that she didn't even listen and assigned me a new guy but it is obvious that he is practicing because it took him 2 hours doing my manicure and my nails were not left the way I like them, I felt bad for him but the manager should be considerate, I am a client of many years and I think it would be good if she thought about making her clients happy, not just doing it to make money. I tried to tell her when she was talking to me and she just said that she didn't listen and left me talking and went to attend to someone else. She charged me more than 60, it is not cheap !! to pay for a job poorly done.