After seeing the reviews and pictures, I decided to try it! When I went to my pedicure appointment the girl at the front desk was kind and explained if I picked out this certain brand of color, "it was 5 dollars more, but it would stay on longer and it was "nicer" than the colors.
I said ok, glad to try out the new brand. (3 days after the pedicure, 1 nail is completely chipped off)
The pictures online are beautiful, hence another reason I chose it- and I was surprised it does not look that nice in person. Lighting was bright and awful in person- compared to the nice ambiance lighting it showed online.
There was only me and 1 other person in the nail salon on a Saturday- I was very surprised again. It was a bitterly cold day out- ALL of the pedicure chairs were completely open. Yet they put me in the very first chair next to the freezing door! I asked if I could have a chair further away from the door- but the girl just walked away and told me to "put my feet in the bowl". She gave no direction or help getting up in the chair- no explanation of how the chair works, no customer service at all.
I am a first time customer and even stated that- so I wondered how their pedicures were- what types of products they use and their prices. Yet NO explanation of anything they offered, except they had 2 different prices. I chose the second better higher priced pedicure - thinking it would be better?
Not a chance, my friends.
Then I put my hand in the bowl to test the water as thier salon was cold and the water was not even lukewarm. Again, I thought that was odd, but I thought I'd just warm up with my cold feet in the hot pedicure bowl and give them a chance at making this right. No big deal, I thought. I didn't want to make a fuss, perhaps they were having an off day as we all do.
Let me just say, I certainly was wrong at trying to give them a chance- as in MANY chances. I got myself up in the chair and had to remind the girl twice that the water was too cold. She said "you'll get used to it, feet are different than hands". I said "No, please, I need the water to be hot or at least warm". She acted annoyed and turned the hot water on. I should have turned around and left at that point, but here I was with my feet in a cool watered bowl on a freezing day. Still I wanted to give them a chance and didn't want to seem like I was being difficult.
The person who came out to do my nails was an older woman who was not friendly at all. Not overthinking it, I gave her a chance to warm up. I smiled and tried to make conversation- no response. She didn't speak or look at me- and did not even introduce herself or smile. I'm trusting my feet with her? She Immediately started throwing in colored flakes of something not even asking me what kind of sales or products I wanted. No questions of what I needed- once again- the WORST service. What if I had ingrown toe nails? Or had specific requests? Even though I didn't, I thought that was weird.
I sat there and tried to not say how horrible it was. Rough, tough, and literally no taking off my calluses or anything. Just very rough hands pushing and jamming in between my freezing toes that was extremely painful. I had to ask her kindly twice "to be more gentle" and I normally would never do that! When I asked "When will I get a normal pedicure massage for my feet and calves?" she acted very annoyed, speaking to her other staff members in their language and did NOT become more gentle. I was in shock. She did NOT give a massage at all- even after the second time I requested it. And this was the more expensive pedicure??
After it was almost over and I was completely in pain on my cuticles, not even happy with the results or colored toes, I just wanted out of there. My toes were freshly painted wet and she just tapped my calf and said "Your done, finished, you can go" and pointed to the door.
With wet, cold, freshly painted toes...I said "Well, where are your nail dryers? How can I leave with wet toes?" She acted like it didn't even phase her that I was upset, and asked the front desk girl to talk to me instead of her.
The front desk girl came over and told me where to go to dry my nails in another area, yet she didn't help me get down or assist. No help in getting out of the bowl where all the dirty water was, no help grabbing my handbag or shoes, absolutely nothing.
I told her kindly at the drying table, I was completely dissatisfied and disappointed in the awful service and how rude the nail person was! She just said "oh, ok. Go ahead and dry your nails for 15 min and then you can go".
I've never seen such poor service from a nail establishment!!
You guys were horrible. Save your cash and get treated like a human being elsewhere!!! read more