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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    3.3(13 reviews)
    3.8 km
    $$

    This review applies to the installation of a new pool filter; in general I am happy with my…read morein-store purchases from Leslie's. But their process for selling a major component borders on incompetence. I bought a new DE filter to replace an aging canister. The new filter required a multi-port valve, so I bought one of those, too. Leslie's could not schedule installation until after these items were delivered to the job site. Perhaps that is understandable, but it introduced a week of delay. A better solution would have been for the installer to bring the new filter and valve to the job site. When the Leslie's installer arrived, he complained that the staff at the store didn't know what they were doing and should not have sold me the filter without doing a pre-site inspection, and that he did not have the parts necessary to perform the installation. Instead of ordering the parts, he gave me a handwritten piece of paper and told me I had to go back to the store and buy the parts. He left without doing any work. But (surprise!) the store did not have the parts. This is not something arcane or expensive - it's just a coupling and literally every pool in the world requires couplings to install filters, heaters, cleaners, etc. Leslie's had to order the couplings, which will have to be shipped to the job site, introducing even more delay. Why doesn't Leslie's carry these little things in inventory on the truck? Now Leslie's informs me that the order for the couplings is delayed, so in the hottest time of the year I can't get my filter upgraded and must wait (how long?) for some little PVC part to show up, then I must reschedule the installation (how long?) and wait for the installer to show up. Taken together, this experience has been something nearly opposite of "customer service." A more competent approach might be available from a more professional pool service company. If you're thinking of buying an major component that requires installation by a pool technician, my advice is to ask a lot of questions about the process and timelines before you commit your money!

    I have been a customer here for 5 years now and I am a loyal one at that. We have a large above…read moreground pool in Woodbridge, VA and needed our liner replaced... Guess what? Nobody does that anywhere anymore, except for a pair of brothers and one other guy who I was referred to by the folks at the Leslie Pools store near Potomac Mills Mall. They don't advertise and good luck finding them on your own - and did I mention there is nobody else who does this!!! Eric, the manager is a straight shooter - very helpful and knowledgeable - and if he can't fix it, then he can direct you on what you need to do. I trust his expertise. THIS PLACE IS YOUR ONE STOP SHOP FOR YOUR POOL NEEDS. BTW We used to use Playtime Pools, but they became horribly unreliable and it was nice to have store that you can rely on and it's a nice bonus that it's right near the mall. I highly reccomend them. HAPPY SWIMMING!

    Photos
    Leslie's Pool Supplies - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    IKEA

    IKEA

    3.4(513 reviews)
    4.8 km
    $$

    Always 10/10…read more Always a fun stop! IKEA has stylish, budget-friendly furniture and clever storage solutions. We did our play room upgrade using the Kallax storage system, it's one of the best things. We also love touring the showroom, it gives me so many ideas for house projects.

    I like the store and most of the products (Though shame on you IKEA for removing the Ektorp line…read morefrom North America and replacing it with the inferior Uppland line, yet continue carrying it overseas.) however their delivery vendors need better vetting. I have had extremely bad experiences twice - once in 2016 and now in December 2025. In 2016, I was given a delivery window and they did not show. I allowed a two hour grace period because I lived in Fredericksburg and IYKYK. But at hour four, I started looking for ways to contact the vendor. Back then, you could call customer service and get them to call the vendor and have them call you. The vendor called and said delivery was attempted but they could not locate the residence and I did not answer when they called. Not true. If you ever have waited for something like a scheduled delivery or service call, YOU SIT BY YOUR PHONE, RIGHT??? No missed calls. I asked to speak to the driver who then said they would have left it out front, but it did not look like a good area. In front of what? If the could not find it, how would they know what the area looked like. I sent photos of my street to show the management my side of the argument- they should have been able to locate it. Especially since I described the location in detail in delivery instructions along with my phone number if they had questions. My delivery fee was not returned and I declined redelivery. I went to IKEA in three trips and 50 year old, 5ft , girly me with no coordination and even less upper body strength dragged in two dressers, a cabinet, two bookcases, and a desk. Fast forward (or not) to today. My delivery window was 8-12. At 1:30 I tracked the delivery through the app, but all it gave me was the time window. It did give me the option to text the driver. I chose the custom text option (you can choose to have the driver call you or send them a custom text) and texted them to please let me know when they'd be arriving. At 1:45, chose the call me option. At 2:00, I texted, "CONTACT ME BY 2:15 TO TELL ME WHEN YOU WILL BE HERE OR THE TIP THAT HAS ALREADY BEEN CUT IN HALF WILL BE ZERO!" At 2:30, I get a text saying, "Sorry for the delay. On my way." I asked "When?" Thirty minutes later he texts back between 4-5 - when I can't be home. So he will have to leave it outside the garage and I'll get to drag it in then unbox and move pieces in bit by bit. I understand that things run behind (thus the two hour buffer). But if you can't deliver until 4 or 5pm (It's the DC Metro area...Vaya con Dios) then DON'T SAY BETWEEN 8am-12pm. If you can, order online and go pick it up at the order pick up queue. Much less of a headache.

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    IKEA
    IKEA
    IKEA

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    Spa Tech - hottubandpool - Updated May 2026

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