Mike thinks he's an old-school solo spa jockey. Instead, he does zero homework on your model of hot tub before he shows up alone and asks you to assist him with the repair. If you want a hot tub technician that will ask you constantly to give him a hand moving your tub and handing him tools, Mike's your guy. You want a technician who will threaten to walk off the job site and leave your hot tub empty and disconnected from the electricity when he gets frustrated, Mike's your guy. Sure, Mike has general knowledge about all sorts of hot tubs, but he has no specific expertise, no sense of the consequences of his actions, and leans hard on you, the customer to work the repair with him. And definitely don't call him out on it or help him troubleshoot issues - just simply do as he commands! He's the kind of old school spa jockey that'll just leave you and your hot tub powerless, high, and dry. He's not gonna argue with you! read more