This review applies to the installation of a new pool filter; in general I am happy with my…read morein-store purchases from Leslie's. But their process for selling a major component borders on incompetence. I bought a new DE filter to replace an aging canister. The new filter required a multi-port valve, so I bought one of those, too. Leslie's could not schedule installation until after these items were delivered to the job site. Perhaps that is understandable, but it introduced a week of delay. A better solution would have been for the installer to bring the new filter and valve to the job site. When the Leslie's installer arrived, he complained that the staff at the store didn't know what they were doing and should not have sold me the filter without doing a pre-site inspection, and that he did not have the parts necessary to perform the installation. Instead of ordering the parts, he gave me a handwritten piece of paper and told me I had to go back to the store and buy the parts. He left without doing any work. But (surprise!) the store did not have the parts. This is not something arcane or expensive - it's just a coupling and literally every pool in the world requires couplings to install filters, heaters, cleaners, etc. Leslie's had to order the couplings, which will have to be shipped to the job site, introducing even more delay. Why doesn't Leslie's carry these little things in inventory on the truck? Now Leslie's informs me that the order for the couplings is delayed, so in the hottest time of the year I can't get my filter upgraded and must wait (how long?) for some little PVC part to show up, then I must reschedule the installation (how long?) and wait for the installer to show up. Taken together, this experience has been something nearly opposite of "customer service." A more competent approach might be available from a more professional pool service company. If you're thinking of buying an major component that requires installation by a pool technician, my advice is to ask a lot of questions about the process and timelines before you commit your money!

I have been a customer here for 5 years now and I am a loyal one at that. We have a large above…read moreground pool in Woodbridge, VA and needed our liner replaced... Guess what? Nobody does that anywhere anymore, except for a pair of brothers and one other guy who I was referred to by the folks at the Leslie Pools store near Potomac Mills Mall. They don't advertise and good luck finding them on your own - and did I mention there is nobody else who does this!!! Eric, the manager is a straight shooter - very helpful and knowledgeable - and if he can't fix it, then he can direct you on what you need to do. I trust his expertise. THIS PLACE IS YOUR ONE STOP SHOP FOR YOUR POOL NEEDS. BTW We used to use Playtime Pools, but they became horribly unreliable and it was nice to have store that you can rely on and it's a nice bonus that it's right near the mall. I highly reccomend them. HAPPY SWIMMING!

Mike thinks he's an old-school solo spa jockey. Instead, he does zero homework on your model of hot…read moretub before he shows up alone and asks you to assist him with the repair. If you want a hot tub technician that will ask you constantly to give him a hand moving your tub and handing him tools, Mike's your guy. You want a technician who will threaten to walk off the job site and leave your hot tub empty and disconnected from the electricity when he gets frustrated, Mike's your guy. Sure, Mike has general knowledge about all sorts of hot tubs, but he has no specific expertise, no sense of the consequences of his actions, and leans hard on you, the customer to work the repair with him. And definitely don't call him out on it or help him troubleshoot issues - just simply do as he commands! He's the kind of old school spa jockey that'll just leave you and your hot tub powerless, high, and dry. He's not gonna argue with you!

After weeks of calling Spa Tech, Mike finally got back to me (via text) about repairing my hot tub…read more He didn't want to service it because I live in D.C., even though he's the only licensed Caldera Spa tech in the area. So if you're looking for crappy customer service...look no further than Spa Tech!

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

We have been using Millennium pools for over 8 years now. They have been always responsive to our…read moreneeds and they provide high quality service. I think they also are fairly competitive from a cost standpoint. Lazar, our pool technician, is not just a super friendly and nice person, but does a fabulous job week after week in ensuring the pool is in perfect shape for our use. Thank you, Lazar for your diligent and hard work.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

Vlad and the team are great. I've had them open my pool, close my pool, service my pool, and they…read morealso installed my pool heater. Their prices are fair and Vlad is always responsive to requests. I've had pool companies never get back to me which makes no sense considering I'm trying to get them paid. I've NEVER had that issue with Vlad. Never had a problem with anything that they have done and will continue to use them moving forward!

Where do I begin, but to say that Summit Pools was amazing to work with during my difficult above…read moreground pool nightmare. The liner started to come apart on my 2009 Johnny Weissmuller pool. The team came to look at it and discovered that the wall and skimmer were corroded and needed to be replaced. They got right to fixing it during scorching heat. It took two days but now it looks gorgeous. I definitely recommend Summit Pools.

This recreation center is located in Dale City on Minnieville Rd. It has parking and is your…read moreneighborhood recreation center with an indoor pool with laps, hot tub, lockers, basketball court, very small reformer Pilates room, and dance studio. During the weekends you'll see the pool taken over by youth swim lessons. The deck is very small/narrow. When walking you might bump into a lifeguard walking and doing their job on the deck. It feels tight. There are no high bleachers so come early to find a good spot to watch from. They do have benches surrounding the pool on the deck. The center is an older center but has all your basic needs. Locker rooms don't appear the cleanest but has showers. The shower water goes from warm to cold when more than 1 or 2 are using it. This location also has a preschool with a small playground on site.

Wonderful pool, great hot tub. A terrific place to work out. The staff are super friendly and…read morehelpful. In the interest of a fair, balanced, and mildly absurd review, they don't serve grilled cheese sandwiches. But that's unsurprising since they're a gym.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

Do no take swim lessons here. The instructors are rude to the kids and clearly don't like what…read morethey do, yet the prices go up dramatically every six months. This is how 30-minute private lesson prices have rapidly increased: August 2024: $190 for six lessons. September 2024: $225 for six lessons. February 2025: $240 for six lessons. $80 an hour for kids swim lessons at a local, county run aquatics center? No thank you. Go to the Prince William Aquatics Center at Colgan High School. For the same price as one hour at Chinn you can get a full month of lessons at Colgan. It has better, newer facilities and happy staff.

Thumbs down to whoever made the decision to drop Tuesday morning's Chair Yoga class. It was a very…read morepopular class. It was also beneficial to those of us who are seniors.

Dima and his team are absolutely wonderful. They have opened and closed my pool for several years…read moreand they always do an incredible job. They do such a great job closing the pool that is it always ready to use within 24 hours of opening in the spring - clear water and perfectly balanced chemicals. This year, I unfortunately had mice eat through some of the elements for my pool heater and Dima came out to troubleshoot and fix quickly. He even cleaned out the mess the mice had made and took steps to deter them from coming back. Dima also spent a great deal of time completely rewiring my pool pump and equipment (it was wired wrong by the pool builder) so I could control everything via the app. If you're looking for a knowledgeable, reliable, and trustworthy residential pool service definitely use DMV Pools!

Excellent responsiveness to my calls with Quik service. Provided the best pricing compared to five…read moreother pool service companies in the area. Great quality, and great customer service.