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    Sunset Pool & Spa

    5.0 (1 review)

    Services - Sunset Pool & Spa

    Pool maintenance

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    14 years ago

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (13 reviews)

    $$

    This review applies to the installation of a new pool filter; in general I am happy with my…read morein-store purchases from Leslie's. But their process for selling a major component borders on incompetence. I bought a new DE filter to replace an aging canister. The new filter required a multi-port valve, so I bought one of those, too. Leslie's could not schedule installation until after these items were delivered to the job site. Perhaps that is understandable, but it introduced a week of delay. A better solution would have been for the installer to bring the new filter and valve to the job site. When the Leslie's installer arrived, he complained that the staff at the store didn't know what they were doing and should not have sold me the filter without doing a pre-site inspection, and that he did not have the parts necessary to perform the installation. Instead of ordering the parts, he gave me a handwritten piece of paper and told me I had to go back to the store and buy the parts. He left without doing any work. But (surprise!) the store did not have the parts. This is not something arcane or expensive - it's just a coupling and literally every pool in the world requires couplings to install filters, heaters, cleaners, etc. Leslie's had to order the couplings, which will have to be shipped to the job site, introducing even more delay. Why doesn't Leslie's carry these little things in inventory on the truck? Now Leslie's informs me that the order for the couplings is delayed, so in the hottest time of the year I can't get my filter upgraded and must wait (how long?) for some little PVC part to show up, then I must reschedule the installation (how long?) and wait for the installer to show up. Taken together, this experience has been something nearly opposite of "customer service." A more competent approach might be available from a more professional pool service company. If you're thinking of buying an major component that requires installation by a pool technician, my advice is to ask a lot of questions about the process and timelines before you commit your money!

    I have been a customer here for 5 years now and I am a loyal one at that. We have a large above…read moreground pool in Woodbridge, VA and needed our liner replaced... Guess what? Nobody does that anywhere anymore, except for a pair of brothers and one other guy who I was referred to by the folks at the Leslie Pools store near Potomac Mills Mall. They don't advertise and good luck finding them on your own - and did I mention there is nobody else who does this!!! Eric, the manager is a straight shooter - very helpful and knowledgeable - and if he can't fix it, then he can direct you on what you need to do. I trust his expertise. THIS PLACE IS YOUR ONE STOP SHOP FOR YOUR POOL NEEDS. BTW We used to use Playtime Pools, but they became horribly unreliable and it was nice to have store that you can rely on and it's a nice bonus that it's right near the mall. I highly reccomend them. HAPPY SWIMMING!

    Sunset Pool & Spa - poolcleaners - Updated May 2026

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