Came in for a massage because had lots of back pain. They did a wonderful massage very polite, place was very clean. Definitely recommend to come and check them out. read more

I had to go to a laundromat to do my bedding, right next-door was serenity spa. I went in and they were able to take me right away, I had Lisa as my massage therapist. It was amazing, I've been having a lot of headaches recently specifically this past week, and after I walked out of there, my headache was gone. She was very informative as to where my headaches were coming from, and how I could potentially prevent them in the future. I will definitely be visiting here again! Highly recommend. read more

Clean and quiet area. Angel gave a great deep tissue massage at a great price. Must try!

Excellent service, very good massage. Everyone working here was very welcoming. 100% recommend this spot!

I got message for a girl that starts with the L I forgot her name but it was amazing then got one by another girl and it wasn't as good. I'd like to make an appointment with the First Lady but don't remember her name. If the owner could tell me her name I'd come back if not it's worth going somewhere else read more

This is a very recommended spa, clean and tidy, the service is thoughtful, their massage is very professional, I feel like visiting again, highly recommended read more

Since a recent surgery it has been hard to find a place that can really help, but Angel at the poway location is absolutely fantastic and I always leave feeling much better then when I entered! read more

In the beginning the lady Ivy in the front seemed nice but a bit strange. I walked in the room at 8:27pm we started around 830pm. I got the 90 min combination massage. As ivy started she told me that unfortunately she's only doing 30 minutes of my back massage and someone else would finish the next 60 minutes which she didn't tell me before and I asked her if she can just continue she said no it's not her job she's the manager. (First Red flag) then as she starts I'm laying face down and I notice the door open and I'm obviously undressed I told her" can you close the door" she closed it but not all the way. I didn't hear it shut all the way but I saw that it was almost fully closed. About 15minutes pass she walks out for whatever reason and comes back AGAIN I didn't hear the door shut but assumed she closed it because #1 privacy I'm sure she knows that right and #2 I just told her earlier to CLOSE THE DOOR! As I'm laying face down undressed and the cover was pulled all the way down to my panty line and a little below another 10-15min pass and I look back and the door is half way open and a male passes by. Like WTH? So it's been open this whole 10-15minutes and now I'm upset and honestly scared and weirded out. Like is this intentional ? Of course it is! I raise my voice and say CAN YOU CLOSE THE DOOR and she barely pushed it closes at most 2 inches. I said again can you close it all the way she pushes it a little more and now she Ivy gets frustrated and has the audacity to say "no one is here no one can see you" excuse me? My whole back and body was uncovered face down and I just saw a male and god knows how many others saw me before I noticed and how dare you even say no one can see me where the hell is my privacy? I got totally sick to my stomach from Ivy. Then her "30" minute part is over and another girl walks in she was sweet and nice but her massage was horrible felt like just tapping my body and very bad. What triggered me more if I was suppose to be done with the 90 minute massage at 10pm since we started at 8:30pm the girl does NOT even touch my feet even though I got the body and feet massage and stops the massage at 9:46pm. I asked her what about my feet and I still have about 15 minutes left and she said oh Ivy never told me you had the combination I said yes I did and she said let me ask her. She comes back and Ivy says oh we started at 820pm that was a lie I walked in at 8:27. And it would still have been short of time then she says "I'll give you 10 free minutes" I corrected her and said you aren't giving me anything for free lol my time was cut 15minutes. The other girl was sweet but the massage was very bad and Ivy was very off and sketchy I've never ever felt so uncomfortable and so scared. I do not recommend this place at all and to be honest I'm not sure but it seemed like Ivy was either just very strange or on something. The worse experience ever I'm definitely going back to my original place and next time waiting when my massage therapist tells me she's busy. read more

Great place for me and my boyfriend's first massage experience! My boyfriend and I were a bit nervous at first, but the spa staff were so professional and welcoming! I would recommend the Swedish massage for first-timers, it was relaxing and helped loosen my muscle knots without being too intense. read more

Lulu (I hope that's how you spell it) did amazing! She knows how to get deep into ur knots and better relax your muscles. And is also very sweet, as was everyone! read more

Very nice massage at an affordable price. While many of us have a favorite, you can't go wrong with pretty much anyone on their staff. I do prefer a female masseuse to the men, however. read more

Never coming back! So many things went wrong to say the least. To start of the lights were not dimmed, no music, the lady who was giving me a massage had a runny nose & wiped her nose w/ the blanket I had several times! She also kept being on her phone answering calls & texting all while my massage was happening. When I was finishing paying I was going to tip her $10 and she got angry bc she didn't believe it was a good enough tip!! Massage was only $70 more then a 10% tip (She deserved nothing if we were being honest) & for the record it wasn't event an hour massage they started at 6:10 & finished at 6:55 read more

Had a Deep tissue massage scheduled with Vinna and she did a really good job. I will def come back and book with her my next visit.

Unbelievably freezing cold. Did not honor the 59. massage they offered. I'll tell ya, it's very difficult to enjoy a massage when it's sooooo cold. I was shivering and couldn't wait to leave! I didn't want to pay. I did. I didn't want to tip. I did. read more

I had a 2 hour Swedish massage at this location. The price of their service is really affordable. The masseuse that serviced me (LULU) was a gem. Location was clean and the rooms were cozy. When the session was done, I got out of the establishment relaxed and refreshed. Will come back. Definitely! read more

I know, this unsuspecting strip mall massage parlor screams "happy endings!" But it's not. This place is ah-mazing! Whether it's Asian-style or Swedish deep tissue this place will deliver. I promise! I got a Swedish deep tissue and it did not disappoint! I have had massages all over, Grandover in NC, The Whitley in Atlanta, Hotel Del, Rancho Bernardo, La Costa, and others. The lady started out and did a dry massage with the sheet barrier and when I say she got to the deep tissue, I'm telling you she got to the DEEP tissue. I have layers of lovin' to penetrate and she did! She got onto the table with me and used elbows and forearms and I don't know what else. Then she got out the traditional oil and smoothed out the muscles and did more deep tissue. This is only the second time a masseuse has bent my leg and really got into the hip muscles and the lower back where the muscles tense up from sitting all day. The spa is clean and friendly and I swear you need to go! I will be back for sure. read more

The staff is very friendly but I don't think the service was to the quality I expected. I booked for a head spa treatment. The products they used on my hair were cheaper than what I use at home. From what I saw, the products used were Pantene shampoo and conditioner and argon oil. Only three products were used in my hair the entire treatment. Had I noticed the products being used ahead of time, I would have left. The person servicing me was nice but her hands were really rough on my scalp and I found it hard to relax. There was also a language barrier. A translation app had to be used and it was a bit uncomfortable to communicate my needs/concerns so sadly, I just went along with it. Honestly, the whole vibe was really unsettling. I did not feel comfortable. Ultimately, I left with really really frizzy, dry hair but my roots were doused in argon oil five minutes before leaving. I had to come home and rewash and treat my hair myself because of how bad my hair felt which defeats the entire purpose of the service. I essentially paid for a really expensive regular shampooing with low grade products. I felt that the process of overly washing my hair for an hour with only Pantene shampoo rendered my hair to severe damage and I felt like she had limited knowledge on caring for naturally, wavy hair or any hair in general. I rarely get to treat myself and was saddened by my experience here. While the staff was nice, I unfortunately will not be returning and cannot recommend this place in good faith. read more

My husband and I went here to get a couples massage! We were able to book the day before and they got us in no problem. The massage was great for both of us we are definitely coming back here. And they do military discount! read more

There was 4 of us who they fit in. It was absolutely amazing. The staff was so kind and welcoming. Each therapist was so experienced and knowledgeable. I would recommend over and over. Definitely book with them, I'll be coming back read more

If I could give zero stars I would. I'm beyond angry right not! I call a week in advance make and appointment, let them know I have a Groupon. Lady says perfect u are scheduled see you then. I get here for my massage. Show them my Groupon and they set me up in a room. Get my massage, which actually felt amazing finally felt relaxed then time was up I go to leave they won't let me. No one speaks any English so they can tell me why I assume it's the Groupon I show them again. They take my phone pit of my hand start pushing buttons. Then call their boss, who is the only one that speak English and she has me text her a picture of the Groupon arcade and type code. I do she says she can't process it by her phone. Tells me to hand the phoen to her worker then I'm told I need to sit here and wait for the owner to get here. I try to walk to sit down and they block the door as if I'm trying to leave. Now I'm sitting her in a shitty mood relaxation gone waiting for someone cuz I'm trapped inside for zero reason. Don't set up a Groupon if you don't know how to redeem it!!! read more

Place is clean, their massages are hit or miss. After today it really changed my experience with this place. We bring A LOT of business here and today was the second time this happened to me. I brought my cousin from out of town for a massage. She said the massage was alright so at the end we tipped $10 each. The lady refuses to take it and says it's too little and need more. IM SORRY but I am not required to give a tip. She kept insisting more and my cousin stated that it's not required. The boss opened the door and said something in their language to where the lady ended up accepting the $10 each tip. Then the boss comes out of the office and gives me a bad glare! I told her "you know we bring a lot of business here" she says "I know thank you" For someone who literally brings so many people and her whole family to be treated like this over something that is not required! read more

Spa Serenity is opening a location in Escondido, and their online scheduling app went live prematurely. When we arrived in Escondido, there was no one there. We reached out to them, and they quickly got us in at the Poway location. We were given a generous discount and a coupon for a free message. Oh, and the massage was great. Thanks, Spa Serenity! read more

Serenity Hi, I've been a patron for a year. I found Spa Serenity when they first reopened. My first visit was incredible. Mary and I talked about her life in China, her career in Vegas, and a tonne of other things. We connected. She was motherly and caring. The massage was exactly what I was looking for. I went about 3x a month. They were very interested in building their clientele. I was delighted each time. I shared my delight with hundreds on social media. In December I had a horrible experience. They had a new person who had zero massage experience. She hurt my body. I kept trying to be patient, but she put insane pressure on my knees and clearly had no knowledge of human anatomy. I was angry because I think they just put a newcomer in a room-obviously untrained. As a person who has loved asian massage for over 20 years, I was baffled. I paid, and did not tip. They let me pay, despite me telling them how painful the experience was. I should've ended it earlier but I felt bad. I communicated my discomfort. I was told to come in for a free massage. I did. It was fine. I tipped well. I'm wondering if I offended a family member. Perhaps a new person arrived and needed to make ends meet. It is well known in the circle of Asian massage that families often live on site. One can hear this reality. The food, the kids, the conversations. I feel 100% okay with this and realize it's a way to survive and make ends meet. Happy to support! I'm used to the interruptions, the change of masseuses, the often loud nature. I accept that as part of the experience. However, I have now had an additional experience that is harsh! Today my leg was burned. I'm used to the hot cloths, they always open them briefly to let the steam out-but not today. I felt she was angry from the beginning. She didn't greet me. Shoved my face from side to side. Didn't do the face massage. Definitely not graceful. Grunted at me to move this way or that way. It was just strange! Not a massage atmosphere. I really wanted to be a lifetime loyal customer. I spent 15 years at one salon, tutored their kids, made an excellent long standing relationship built on trust. At Spa Serenity there's no consistency. I think I made a mistake when I complained. I had good faith that it would be fixed. I cannot believe how I've been treated. I'm not interested in any free massages. I just don't want anyone else to be treated as I have been. Super aggressive and angry. So-full disclosure; I went to pay today, super upset. I made that clear when it ended in the room. She aggressively took my card, I simply looked at her and pounded a $5 tip in. She started yelling at me! $5!!! I said, you hurt me! Are you mad at me? You burnt my leg! I have no idea why I even tipped. I've had zero response. So, the beginning was fantastic. I wanted to be their customer forever. But nope. Can't go back. Looking for aloe. read more

I came here for a massage after a long time, and was not very sure how it would be. However, Lisa was great! She removed all the tension I had stored in my back, and I felt very relaxed when I left. The management was also very supportive and friendly. I will definitely go again soon. Suha. read more

I got a 90 min deep tissue massage from Ivy and it was AMAZING! I'm a nurse, therefore I'm up on my feet and moving so getting massaged by her was absolutely relaxing and worth it!! Ms.Ivy took her time and really got all the kinks out. She made me feel comfortable and respected. And above all else, she had a beautiful smile from start to finish. They took me back early and still gave me extra massage time. The atmosphere is peaceful and relaxing! I look forward to making this my go to massage place from now on! read more

Spa Serenity has become our new favorite massage place for my wife and I. For years we bounced around SD looking for the kind of place that was affordable and yet clean and consistent. With Spa Serenity we not only got those three magical ingredients, but we also found more than we imagined: friendship. The wonderful women who run this shop are not only professional, they are kind, thoughtful, welcoming, and they remember not only our names, but our life stories. They remember the tight spots in our bodies where we store our trauma. They consistently go above and beyond... they're quite simply the best we've found. After years of searching, we finally get to rest here at Spa Serenity, our home away from home, with people who treat us not like clients, but family. read more

I made a last minute reservation for two full body massages and they kindly squeezed me in! The pressure was just right, the environment was super relaxing and comforting, and they walked me out which was super sweet! 10/10 will go again! read more

Reliable, comfortable, and they do what they're supposed to do! I come here when my shoulder bothers me and they always manage to fix it

I began getting facials and massages at Serenity Spa in Poway shortly after they opened and was a pretty regular client. Once Covid restrictions eased I returned to my custom. The last time I was there was the last time I will ever be there. I didn't notice I'd been charged for deep tissue (which I did not ask for or receive) Until after I left. The fact that the counter clerk accosted me about the amount of tip I left the therapist had me too angry to pay close attention. I usually tip 20%, less when service is so so. I wasn't being an ass hat. The tip was 15%. read more

I just had the best massage from Celine!! She found all the knots on my shoulders and focused the time where I needed it most! She even put menthol essential oil on my shoulders! My boyfriend has Ivy and she was just as attentive to his focus areas on his lower back. We had the a 60 minute couples massage and it was sooo relaxing! read more

I feel bad for writing a negative review, but I had one of the worst massages. I asked to focus on 3 spots and she only did two. During one of them, she was looking at her phone while rubbing the same spot at least 100 times. Most of it seemed like random rubbing rather than intentional. At the end, she was telling me my tip was too small and kept trying to pressure me to add more. When I said no she wouldn't even look at me or say thanks. read more

I recently went here after a work trip. I got the combination massage with the foot one. The girl that did my massage was amazing! Right away she knew I had a lot of tension on my shoulders and she worked on my knots. I told her that that's what hurt the most and she mainly focused on my shoulders which I enjoyed. I asked for hard pressure and the girl delivered! It was great. My boss on the other hand did not really enjoy it because she said it felt more of like a rub than a massage. I liked it so if I'm ever in the area I will return. read more

Great massage! I like deep tissue and have never been disappointed. I started coming here when I was pregnant and went up until my 9th month. continue to go and it's always a great massage. Its not the most peace and quiet place, thin walls, but very good massage and a good price! read more

I was really excited to get a 90 min msg for $80 but really disappointed on the day of the service. I called the day beforehand to confirm the time, appt type, massage therapist, and pricing but it was as if that conversation didn't happen. When I arrived, the receptionist(?) was sitting in the customer area and didn't greet me, just stuck out her hand to take the gift card I was holding...I didn't know if she was customer or an employee. She spoke some English but not enough for us to communicate effectively. I went back for my treatment and a man came in. I had requested Sherry and don't even see a male therapist on their website, so I as very uneasy when he came in the room. He also didn't speak any English so it was uncomfortable trying to get him to leave. After he left, the woman from the front desk came in, claiming to be Sherry, despite the fact that she looked nothing like the girl on the website. Lastly, the music that was playing during the 80 min msg was coming from her phone and on YouTube, so I heard KFC and alarm ads throughout. Would not go back even for the great price. I guess you get what you pay for. read more

Celine and Ivy are absolutely amazing. They are absolutely clean and great massage! I did a couples massage and we are so coming back!!! Highly recommend read more

Best massage place in the area, I was surprised! Did not know Poway had a good local spot with amazing service. Room felt clean and sanitary. They were super professional and have recommended them to many people. Definitely try this place out :) read more

I've been coming here for years and love the combo massage. I highly recommend any massage therapist here but especially Sherry!

I have been here several times and they always do a wonderful job, super relaxing and professional. I highly recommend

I am pretty fussy about massages and I am pretty particular where I go to get a massage. I have been a customer here for about a year now and I have not been disappointed yet. The rooms are clean and neat. The prices are very reasonable and I usually get a combo massage, 30minute body- 30 minute feet. I typically book Sherry because she knows where I need work. Mostly my right shoulder and lower back. I feel comfortable there and I enjoy the experience. read more

Always a great experience. Been going there for over 10 years. May have been ownership changes but the quality of service is consistently excellent. Particular kudos to Sherry as a great massage therapist. read more