Since Maack Management and non stop groupons, this spa went downhill quickly, Used to be clean and professional, not anymore. Dirty, noisy, even the towels changed. What did you do with the soft ones? The entire staff left and not happy were they.... I went often because I lived there but so disappointed with the services that I stopped going. Intercontinental, please take back the spa...some things should NOT be outsourced. read more

I got the groupon as an xmas gift for a facial and massage. Booking: 1 star Phone number on the groupon did not work. Called the spa number twice and no one answered. Called the hotel to see if they could transfer me - two transfers were to a number not in service, finally third time they transferred me to someone who picked up Spa on the phone: pretty rude, she told me I should book online and seemed annoyed that I called, ended up booking with her on the phone (actually pretty easy once I convinced her to do it), was supposed to receive an email receipt but never did, called back the next day (easy to call this time) and the guy was very pleasant said she spelled my name wrong. Checkin: the woman who checked me in and showed me around was so nice! Glad it wasn't the lady on the phone! Facial: 5 Stars Lori!!!! I hate facials and she did an amazing job and made me feel so comfortable. No complaints at all with this. Massage: 3 stars pretty average, not great or bad My main issue with the massage was I just never got comfortable or relaxed. Cold room, no aromatherapy. My massage therapist did a good job and did ask me where I wanted her to focus I should have specify as she never did my neck/shoulders. Everything she did do was good. read more

Decided to treat myself to a full spa day today to kick off my Stay-cation. Found a Groupon for a 50 minute massage & facial at the Intercontinental & have been looking forward to it since I booked. It's a 4 Diamond Hotel with amenities galore - how could I go wrong? Here's how it went: +5 Stars for Corretta & her amazing facial. Extractions have never been more relaxing & my usually problematic skin is absolutely glowing +1 Star for the cleanliness of the treatment rooms, locker area & relaxation area - 0.5 star for the obnoxiously loud couple getting treatments at the same time as me. I came to the spa to relax, not to listen to you repeatedly yell through the door to your therapists that you're ready for them to come in. Not the staffs fault, but someone should have stepped in and said something. - 1 star for the hairs all over the steam room & the shower's shampoo/conditioner dispensers being covered in old product from the last time they were refilled -1 star for the male employee who farted while preparing a treatment room (Loudly enough that the 3 women with me in the relaxation area all jumped at the noise). Things happen, I get it. But still.... I would not want to be the one who was called in there next - 4 Stars for the massage I got from Moira (Moina?). I can only assume that she's new, because her draping & techniques were sooooo far from any massage I've ever experienced that I spent half of the 50 minutes trying to figure out how to ask her to correct them without sounding like an a$$. Instead of feeling comfortable & covered, she struggled to maneuver the blankets, left my arm dangling off the side of the bed, and then pulled them off of me without warning when it was time to flip over. Rather than the long slow strokes I'm used to, it was more like someone trying to quickly rub in too much sunscreen. Speaking of the lotion/oil - no massage should include being scrubbed down with a rough towel halfway through. Final Rating: -0.5 stars I had high hopes for you Spa Intercontinental, but it looks like my search for a day spa will continue. read more

I find myself wishing I could give it 3.5 stars, but I'll have to settle for 3. This was my second or third trip to the Spa at the Intercontinental, so I thought it was about time for a review. I called on a weekday and was able to book a massage for that night (kudos!), which was sorely needed. I arrived about 20 minutes early and was given a quick tour of the men's lockers, with the steam room and showers pointed out. I love a steam room and I think this is one of the spa's major selling points. So much better than the steam shower at Bliss!. A quick shower and change and I was off to meet my massage therapist. I indicated on my treatment card (which you fill out in advance) that I had pain in my shoulders, and I told this to my therapist as well. I also indicated that medium pressure was fine (as this wasn't a "deep tissue" massage). As expected she stepped out, i slipped under the sheet, and a minute later we began. Everything from that point on was fine. Not great but, as yelp says, a 3-star A-okay. The massage didn't focus heavily on my shoulders and upper back, where the pain was, but an inordinate amount of time was spent shaking my body and rubbing my (already pain free) arms. Even the time spent on my shoulders and upper back was hardly satisfying. The light pressure and areas she focused on just didn't hit the spot. It was like having an itch and someone scratching all around it, but never quite getting it. It is difficult and stressful to try to describe exactly where to focus, and I've never had to before, so I just lay there hoping she would get to it eventually... which she didn't. I thanked the massage therapist, who was very nice, and headed to the relaxation room. The water and little snack provided was nice, but I quickly moved to the locker room for a steam. I walked in and found a couple of older guys getting ready for the gym (I think) and, to my surprise, an employee working on a light fixture. This was bizarre. The light worked and it posed no danger, so why have someone working on it right in the middle of where I'm showering and changing? Didn't seem professional or calming. Wait until after spa hours! Nevertheless, I grabbed a towel, hung up my robe, and slipped into the steam room. The room works great! It is large enough several people, but i had it to myself. Stretched out on one of the benches I sat back and took some deep breaths. The door opened and the front desk attendant brought in a cup of water, which was a great and attentive touch. Much appreciated. After the steam I showered (nice rainfall showers), freshened up (they provide hair product, etc) and was on my way! The rating would have been much higher with a better massage, because I like the facility. I would probably only go again if a particular massage therapist was personally recommended. read more

I tried to make an appointment with this spa for a month now, when I called the spa no one picked and when directed to leave a voicemail, no efforts were made to return a call. Also online booking was were never confirm. read more

I had a Relaxing Spa Deal voucher as a wedding gift to use at Intercontinental Boston. When I called them to redeem it I was told they no longer work with Maack Management so I would have to get my money back from them and then I can go back and still book an appointment with 50% discount, just like on the voucher I had. First of all, do you not get your money from the spa deal place when they sell a deal for you? Second, it's been 2 months and I cannot get my money back from Maack Management as they went bankrupt. I lost $200 and it is your responsibility because it is the organization you chose to work with. I cannot understand why I would have to deal with them and not you as the organization who made the business deal with them. Shameless! read more

Horrible customer service, stay away from this place! I had to go in there today to see if I could get an evening appointment in the next couple months, since I purchased a travelzoo voucher for a facial and they had nothing available online. The girl became extremely rude to me and didn't even say sorry or goodbye or anything once we realized there were no appointments available. Will never return to that SNOOTY place again! read more

Just left the spa after an impromptu day off. I booked a massage with Amy, she was fantastic!! Then I spent some time in the steam room, read a book by the pool and swam and then showered off and heading home rejuvenated! They have everything you need! Make sure to bring a suit, the pool was super relaxing and I was the only one in there! Definitely going back! I got the groupon and it worked out great! read more

Ok, so where to begin. First off, Kim, the spa manager is incredibly helpful. I called on the phone as we were traveling to Boston from NYC and she was very informative on the phone. She told us there was a new spa menu coming out so she emailed it to me within minutes of getting off of the phone. The appts were for my cousin and I so we wanted to hang out and she was so warm and welcoming, suggesting the best time, telling us about the other amenities, etc. We arrived an hour early for our appts (for "Retreat Yourself" package) and everyone was really accommodating. The high quality robes, flip flops and spotless locker room was truly an indication for what was to come. There was someone constantly cleaning up in the locker room each time we were there- the young woman, who's name I didn't catch, truly had an attention to detail and was as pleasant to speak with as each of the therapists and technicians. We were lucky enough to both get Kathy as our massage therapist (my massage was first facial second, cousin's massage was second, facial first). Kathy was AMAZING! I have had massages all over the world in some of the best spas and hotels and she truly was one of the best massage therapists ever. The oils they used, made by Zents, of Colorado were divine! You got to pick out which scent you wanted (I went with Ore, my cousin went with Oolong.) and they were amazing. Kathy really worked on my back and I felt so relaxed after it was over. Stephanie did our facials and even though she is young - she's truly gifted. Super knowledgeable re: skin, skin care and various products. Although she suggest products that would work well for us, it never felt like she was up-selling. Our skin glowed after our facials-she truly is a pro. The pedicures, which were part of the package were perfect. My cousin and I get pedis in NYC every week and we remarked how much time and attention they paid to our pedicures-definitely worthwhile. The package was so reasonably priced ($250) and it was a 3 hour experience in a top-notch, spotless, relaxing spa. I couldn't recommend Kim, Kathy & Stephanie more! I hope Intercontinental appreciates these fantastic employees because they truly made the whole experience. read more

Immediately upon walking into the spa I was greeted with the utmost of warmth and professionalism by the reception desk. The spa is stunning and envelopes you with its beauty and calming atmosphere. I didn't want to leave! The locker rooms have everything one would need in case you forgot something, I.e. deodorant, hairspray, mouse..it has a sauna, pool, beautiful gym. Their menu of services is extensive and impressively current with an array of facials, body treatments, and massages to try. I loved the aroma therapy massage. It was so relaxing and took me to another world! And I can't wait to try the anti cellulite treatment. Definitely the best spa I've been to so far and their warm, classy and welcoming atmosphere will keep me coming back again and again! read more

One of my favorite places to go for a great spa retreat. Excellent services and the entire staff is phenomenal. I always have a great time and a much needed relaxing treatment(s) every time I've been there. A must try, for anyone who is looking for a great place for outstanding service. read more

If you want a relaxing spa day, this is NOT the place for that. I paid $300 for anti-relaxation; I've only had a few "luxury spa" experiences and this was the most disappointing by far. - I made an appointment for their signature honey massage. They have you fill out a sheet about what you're looking for; I checked the box for stress relief/relaxation. I then got a massage from a practitioner who insisted that I needed my pressure points to be released and I therefore went through 90mins of wincing and physically reacting in pain as he dug his elbows into my muscles. At one point I told him I couldn't take it anymore and he said "Don't give up" and convinced me to keep going because he has a lot of wealthy important clients who come from all over to see him, so he knows what's best. In sum, the 90mins was anything but relaxing. That service was $250 and they automatically add the 20% gratuity to your bill, bringing my 90mins of discomfort to $300. You have to request them to adjust the gratuity, in other words, make yourself look like a stingy jerk, aka social manipulation. - Use of the lap pool is included with spa services. I brought my bathing suit and was looking forward to nice quiet relaxation in the pool. Unfortunately two families were in there with their kids (yes, in the lap pool) so it wasn't possible to use for laps or for quiet relaxation. - They only have robes that fit up to about a size 16 for women. When I asked for a larger robe, even asking for a man's robe, they said they were "still in the process of ordering robes" and didn't have a larger size for women or men. How long has this spa been in operation? A few weeks? Is that why they're "still in the process" of ordering robes? I put the robe around me as best I could but had to put a towel over my lap to keep myself decent in the "relaxation room" which is just the waiting area for people getting massages. read more

Olga did my sugar scrub and it was amazing! I was in heaven. Kate then did my massage and she really got in there to work out the knots in my back. Definitely get there early to enjoy the amenities (steam room!) and relax before your treatments as it really helps to unwind. read more

I got a classic facial last night and in turn, had the best Tuesday ever! Lori Bethune is an incredible Esthetician! She was very professional and knowledgeable about the products she was using during my facial. I would absolutely come back to this facility due to their friendly staff and CLEAN facility! Bonus points for the steam room infused with eucalyptus and the relaxation room with fresh apples :) read more

Great service from all employees, great facilities with a welcoming atmosphere! First time going to a spa and I will be going back.

Facial was incredibly relaxing. The aesthetician was very friendly and was happy to cater her process to my skin needs. May have found my new favorite facial spot. The massage was also so relaxing and she really focused on the areas giving me the most trouble. She was so nice and we actually talked for most of the time, absolutely loved her. read more

An exceptional spa experience. The atmosphere is serene and luxurious, the service impeccable and the staff are consummate professionals who are accommodating and caring. read more

Just got back from Spa Intercontinental where I had a deep tissue massage with paraffin hand treatment with Jose and a Body Scrub with Kellie. Jose was wonderful! I like very deep pressure and his strong hands did not disappoint! One of the best massages ever (& I get alot). The Body scrub with Kellie was heavenly and much more than I expected. After the exfoliating and showering you get a mini massage as she applies the lotion. Will definitely be returning! read more

I wanted to update this review because I truly appreciated the staff at the InterCon reaching out to try to reschedule another massage for me. Unfortunately, I was at work and unable to answer and then I just kept forgetting to call them back. It says a lot about a company that will go above and beyond to try to rectify an experience such as this. While I did not go back and missed out on that opportunity to give them a second chance for services, I give the staff a glowing review for their attention to the customer service experience after the fact. read more

When you come to Spa Intercontinental, you are treated like royalty from start to finish. The facility is immaculately maintained and stocked with every amenity. The treatment areas are peaceful and serene. Services are thorough and professional. I had a massage with Anette that left me feeling like I was walking on air. It unexpectedly cleared my sinuses. I've never had that result from a massage before. I also had a facial with Lori that was gentle on my sensitive skin but left my skin looking radiant. I can't wait to return again. read more

Annette was awesome! Would recommend her for Swedish massages! Very friendly and definitely helped me relieve a lot of knots and tension! Highly recommended! read more

This review is mostly for Kelly. She is amazing! I first tried out the spa during Spa Week and both my massage and facial were great. I just returned for another facial and had the best experience. The facial felt both really effective and extremely relaxing. I hate how in some spas during a facial the therapist will put a mask on you and leave the room. This was almost completely opposite, while the masks are sitting on your face, you get a great massage. I would highly recommend Kelly to anyone. The spa itself is very relaxing and clean. They don't have any magazines to read while you're waiting for your appointment, I guess so you can relax, but it might get a little boring if you arrive very early for your appointment. There is also a nice gym there you can use while you're there for your appointment. read more

Booked a groupon in December, immediately called to try to book and was informed the spa was closed for rennovations. Called back throughout Jan and Feb and finally on 2/26 was informed Spa was re-opened. I just called this evening to book finally and was informed since the management company changed they could no longer honor my groupon and I would have to reach out to Groupon to be refunded. Are you freaking kidding me? They should have figured out a way to handle this and have them automatically refunded instead of just NOT honoring them and forcing me to go through the lengthy process to deal with Groupon customer service to have it refunded. Great new management company you have there. read more

I literally had the WORST massage of my life yesterday at the Intercontinental. While they were accommodating because I was twenty minutes late and they didn't completely cancel my appointment, I wish they had. They switched me to a male therapist and he was just awful(P. Wong), I feel bad writing such a review but I would not recommend this spa to anyone I know. I have been to the Mandarin Oriental and it was definitely worth the $$ to get a much better experience. The pressure was so hard, I was yelling out in pain even I asked for lighter pressure. In any event, I would recommend spending your $$ anywhere else. I was extremely disappointed for such a high end hotel spa. read more

Went for massage and pedicure today and absolutely loved it! Give yourself some extra time to chill in the awesome steam room. I will definitely go back again! read more

Lucky me! Yelp was still advertising the massage/manicure deal for $100, and although the spa person told me the deal had expired, they honored it (yes, bait and switch is illegal, all you businesses out there who try to get out of published deals!) As it turns out, I had a great experience and will be a return customer. Win-win! First, the massage. Jose seemed surprised when I told him I prefer a lot of pressure, but, he said, okay! And he proceeded to knead and pulverize (in the best possible way!) my back and neck muscles until they were butter. It was an excellent massage. If I were Camille Grammar and could afford my own personal masseuer, it would be Jose. I was in a post-massage coma when Toni, the manicurist, retrieved me from my tea and dried fruits in quiet relaxation room and gave me a great manicure, complete with exfoliation. She was awesome because she knew all the great restaurants in Boston and gave me some great pointers. This spa is obviously part of a posh hotel, and as such, there is a nice indoor pool and steam room that can by used by anyone who purchases a spa treatment. I didn't have the chance to on this visit, but will bring my gal pals another time and have a girls afternoon, complete with room service. This place offers Bostonians a nice respite from winter city life. read more

In BOS on biz that spanned a weekend - thankfully the one that was BETWEEN all the storms and was sunny (even though chilly). Was desperate for a massage as I'd walked about 15 miles on Sat/Sun morning in my work shoes (definitely not walking shoes) and had sore muscles from head to toe. Had a massage first (I don't recall his name, but my shoulder that had been sore for weeks was totally improved...and pain hasn't returned) which was really great and then my first body scrub...which I wasn't sure what to expect, but it was also wonderful. Very friendly staff and would definitely visit again. read more

Real bad experience. We booked couples massages, but the spa only booked one. My wife was very specific asking fit same room couples massage, which they said no problem. We booked this for our anniversary. Don't bother booking special events with this vendor. Also,The showers in the men's room were out of service. The manager was supposed to contact us about this and we never heard back. read more

I would leave zero stars if I could. Overall, the experience at the spa is pretty meh for the price, definitely not as nice or tranquil as you see at other spas of this caliber and price. However, what really irks me is the spa changed management last Fall, and apparently the previous management company (Maack) is going through bankruptcy. So, if you purchased a voucher for any of their services, they are not honoring them since they cannot get the money from the previous management group. At least that's my understanding from what the front desk staff told me, she was very nice by the way, so that's a plus. It's just really poor customer service from a place like the Intercontinental to not try to do something to accommodate the many people who purchased vouchers. Supposedly an email was sent notifying people of this, but I do not recall receiving it and was unable to find it in my inbox. Go somewhere else where they value their customers more! read more

This is not even a three star spa. I started the day thinking I would have a relaxing afternoon at the spa. I arrived and immediately went to the pool area. The water was cold, the cloth lounge chairs were filthy. There was no hot spa. I proceeded to the steam room to warm up. The sound of the steam coming on will awaken you from any relaxation you may have gained. Then I went to the showers. A broken bottle of body wash, shampoo and some horrible spray chained to the wall are what I found. There was no hair conditioner. Dried off and went looking for body cream, nope none! I asked for a dry rope since mine was wet. When you go in the pool you have to walk thru the gym and lobby to get back to the locker room. That is how my rope got wet. I was given a new rope but was promptly told that next time I will only get one rope because they were busy. I finally landed in the waiting area thinking there would be infused water or tea. Nope, no infused water and the tea was Lipton. Well there you have it. You decide if it is worth your hard earned money. read more

Writing a second review as I had a much better experience the second time around. I made sure to get to the spa on time, though I still received a phone call 10 minutes prior to my scheduled appointment. While I found that annoying, I was super late last time and it does seem that lots of folks show up late, most likely due to parking issues. So, despite that, I had a GREAT facial with Olga. I shared with skin concerns and that I was looking for some serious extractions, and she delivered. She recommended several products for my skin type, though not in an upselling type of way. She's new to this work; only been doing it for a year plus. But, she seemed skilled and knowledgeable AND gave the best massage ever. I would happily go back to get another facial with Olga. read more

I would avoid going to this spa. Highly unprofessional staff. There are so many other good spa options in Boston not to deal with the hassle of this place. Called to make an appointment using a gift card. I was told that they couldn't tell me how much money was on my gift card over the phone (so I didn't even know how long to make the appointment for). I got to my appointment and upon check out was told that the gift card processing machine was down and I would have to pay for the massage and also leave my gift card, by they assured me I would be refunded the next day once they were able to process the gift card. It's now been 5 days and no refund has been issued. I just called the spa to check in with what was going on and was told by the receptionist that there was no one currently there to assist me. Honestly, if you're looking for a relaxing experience, book anywhere else but here. read more

Received my spa package as a mothers day gift. I was welcomed by friendly staff that immediately provided me with my robes and slippers before escorted me to the ladies fitting room. The changing facilities were clean and relaxing. The soothing music and general ambiance set the perfect tone for my massage and facial treatments. InterContinental exceeded my expectations! read more

Absolutely amazing! The first time i came here I had Jennifer as my masseuse (she was fantastic) and today I had a woman named luz velez and she gave me a 10 min head massage! Seriously amazing. The spa is very professional and clean, it smells great and is very relaxing. Definitely check it out if you're in the area! read more

I had a lukewarm stone massage. Oh, is not supposed to be a hot stone massage? Molina gripped the lukewarm stones so tight that I didn't feel the actual stones, just her fingernails for 60 minutes. Not worth $150. I thought perhaps she was new. If she's new, they should not be charging $150 for her services. Will not be going back any time soon. Oh, and did I mention the stones were lukewarm? Grumble Grumble Grumble. read more

Very good service and very professional. My mom and sisters loved their massages. I do however have to comment how I would definitely not come back for a mani pedi. The woman who did my nails was awesome and did a great job and really took her time... but for $126 tip included for NOT having gel, DEFINITELY not worth it. I got my nails done 3 days later because they were already chipping. Definitely come here for a massage or something and utilize the pool area to make it worth your money.. I feel like I wasted mine. read more

I did a groupon for a 50 minute facial and 50 minute massage. The facial was fine BUT the massage was horrible. I couldn't wait for it to be over! The woman was sweet so I won't say her name and throw her under the bus. I informed the front desk manager Hannah and she told me that she would re-book me with a vet. Well a week went by and nothing when I called Hannnah again she told me that her manager Kim would be in contact. Well after I chased Kim down for another week. This was her response "i can offer you 25 minutes or call groupon and get your money back"! Then I had to inform that I paid for 50 minutes and would have to pay for parking again as well. Then she stated that she would emal me a confirmation that have never recieved and that was last week....So good luck with this place! read more

As someone who gets fairly regular facials, I've been to a number of spas throughout the city. This spa has a clean and well-equipped changing area and treatment waiting area, though both are rather small. The waiting area is calming, with dim lights, soothing music, and water and tea available. I took off one star mostly for a complicated interaction that I had related to using a Groupon. I was late due to a valet issue (there weren't any downstairs/outside the hotel!), so I had to circle around until I found an open and affordable lot. Definitely find a parking garage well in advance of going; that way you don't miss any of your scheduled appointment. Unfortunately, due to being late, my aesthetician did an express facial, which despite being relaxing and seemingly good for my skin was not what I'd planned to get. As I was really wanting the full facial, I was disappointed to use my Groupon for the express facial instead. I would have liked to have had a conversation about whether I wanted the express facial, rather than the aesthetician making the decision for me. After discussing my concern with the manager, who was very respectful and probably deals with a LOT of Groupon issues and complaints, I was pleased with how the situation was resolved. I look forward to going back to experience the classic facial from beginning to end, exfoliation included! read more

Showed up for an appointment I booked online to find out the spa is closed. No one reached out, the lobby staff gave me directions to the spa. Sent me on a fools errand. What a disrespectful waste of my time oh and money for the gift card I bought. Where's my $100?!?!? read more

I did the couples massage, mine was awesome ( Jose) he asked questions very gently throughout to make sure I was comfortable with the pressure etc. My boyfriend said his was ok. We took advantage of the pool and gym which you can use if you book an appt. Go early since when we left in the afternoon the pool was filling up with munchkins. Very clean, relaxing rooms too. Expensive but we had a super relaxing time. read more