It was a good experience and a much needed massage. The quality of service was good and staff friendly.

The staff was really accommodating in staying open beyond regular hours due to constraints with my schedule while visiting Boston. The massage was fantastic and targeted all my knots, leaving me so relaxed. The facility was clean and pricing was very reasonable for the quality of service. I am looking forward to returning on my next trip. read more

Me & my bf booked a couples massage online without seeing the place and had SUCH a strange experience. We immediately got a weird vibe, nobody spoke English so it was hard to communicate, they absolutely dunked us in hot oil and gave us the most painful non relaxing massage you can imagine. They didn't give us a chance to cover up before coming into the room or redirecting us to lie in a different direction. The massages did not feel good, cheaply decorated, hands were not washed and most of all it was a VERY OILY EXPERIENCE. No doubt the workers are doing their best and working hard but this place is unprofessional and poorly ran. read more

I went to the Newbury Spa for acute neck pain and haven't stopped going on a weekly basis ever since! The space is clean and sanitary unlike some shops you go to in Chinatown. The staff is professional and accomodating. The service is top notch with Therapists who know how to cure aliments instead of simply rubbing oil all over you and expecting a tip. I highly recommend this place! read more

We bought a gift certificate from this place and after a while our friends went to use it but oh surprise!!!!! they said they couldn't use it because the businesses move to another place and they gave us the phone number of the "new place" in Saugus. We called to Judy or Susy the manager (which initially was the name they gave us) and also we went to the spa and they said they wouldn't do that and that is because the newbury place has changed owner many time but honestly that is not the customer problem as the spa has the same name, same people, same everything. I am so so disappointed that places like this that are supposed to make you feel better, relax and take away the stress from you, is the place that gives you headaches!!!!! Definitely not going back to this place and talking to all my friends to never came here. read more

Newbury Spa - Gift certificate - Traditional Chinese Medicine Near Me - Boston, Massachusetts

It was my second time there and Summer was great on my lower back. Nice place with good energy and always greeted with a smile ,Thanks again! read more

I've gotten over 50 massages in my life in various countries and I confidently say this is the worst massage spa I've ever been to. My appointment was at 3. When. Arrived, the masseuse told me to call the boss and reschedule, even though I explained I was already scheduled in at 3. Turns out they overbooked, so I had to come back later. Sure, no problem, I did just that. Once we arrive for our couples massage, we get into beds that have SOAKING WET blankets. Seems like they pulled it out of the dryers too quickly. The massage starts and all you hear for the next 45 minutes is loud noises and banging outside, people talking, and the door to our room opened 6x during the 45 minutes. My fiancé masseuse kept blowing snot from his nose and leaving in and out of the room loudly. We didn't hear him wash his hand once after loudly blowing his noise 6x. *It should be noted that we paid for a 60 min massage, and they cut it down to 45 even though they took us in an hour late as is. This 45 mins was cut down even shorter for my fiancé since his masseuse kept leaving the room. As for the massage itself, there was no massage technique used. They were simply using their knuckled to slide all over, which ended up being painful. My body was sore and tender and hurt for hours afterwards. I was tempted to get up and walk out at one point because of how undertrained the masseuse was, rubbing and hitting me but not actually using massage techniques to give a massage. Ultimately, I should've tipped $0 considering they took us in an hour late, were unhygienic, loud, and had horrible technique. I felt bad so I ended up leaving a 18% tip, to which the masseuses had the audacity to yell at me for it. Should've taken my tip back and left them with $0. This was such a grossly incompetent and unprofessional spa, especially for the price. Most importantly, they have NO COVID REGULATIONS. Should be reported to the city for this alone. Avoid it, don't even spend $1 at this horrible establishment. read more

My favorite massage spot in Boston - I always leave feeling significant improvements to my chronic pain. The massage therapists are able to identify areas that I didn't even realize had tension and then target those trouble spots throughout the session. This is definitely a no-frills sort of place, with more focus on the practical side of massage therapy. Don't expect a super luxurious spa day treatment, but do expect to leave with fewer aches and knots! read more

Please steer clear. I found them on Groupon, but before buying it, my husband and I decided to go check it out. We drove there and went inside. A handful of girls came out and we told them we were interested in a couple massage. There was a sign saying they didn't accept Groupon on weekends, so we just paid the $130. She's immediately shooed us off to a room. I asked to use the restroom first. The toilet was full of feces and the bathroom was dirty. I immediately got a weird vibe and didn't want to be there. I went into the room and my husband was already undressed. He said that they told him to keep his undies on. Weird, but okay. I got undressed and laid down on their uncomfortable pink sheets. The ladies came in and the one I had pulled the sheet up high on me while my face was peeking out the hole and starting rubbing me OVER the sheet. This lasted a few minutes and it was very uncomfortable. I finally spoke up and asked if they did the whole massage over the sheets. The two girls talked to one another trying to figure out what I was saying as they didn't speak English. I told my husband I wanted to leave. I have had many massages and never had an experience like this. I asked them if there was anyone I could speak to that spoke English and eventually they left the room and had another girl come in. I told her I was very uncomfortable and this was a weird massage. Then the girl that was massaging me came in with a phone she gave to me. It must've been her boss. She gave me the phone and she asked if I wanted a different girl and I said I just wanted to go. Then she asked me if I could give the phone back and I was naked and in the middle of getting dressed and told her this, but she didn't understand and kept asking for me to give the phone back. We got dressed, went out of the room and they handed my my money, thankfully, and we high tailed it out of there. Phew. Never again. What a weird experience. It's funny, because they pictures outside show an a actual massage happening (on your actual skin). Guaranteed these people have never gotten their massage therapist licenses. read more

Newbury Spa - That's funny, because they run you OVER the sheets. - Traditional Chinese Medicine Near Me - Boston, Massachusetts

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Three friends and I booked the 60 minute deep tissue/hot stone massage for a half marathon healing session. We came in with painfully creaky legs and left with rejuvenated bodies. The massages were critical to our quick recoveries - so necessary and amazing! This is a no frills, budget massage. You are here to heal, not for the aesthetics. Deep tissue will be painful, but in that oh-so-good, deep stretch kind of pain. Also as an athlete, I personally love deep tissue. My friends and I speak Mandarin Chinese semi fluently to fluently, through which we established rapport with our therapists and communicated our post-race massage needs. We received generous attention to our hamstrings and calves, but received little to our quads. This was disappointing in contrast to the extensive time that was spent on our backs. That being said, one of my friends commented that his back was finally knot-free (we're climbers so this is a big deal!) In sum, anywhere the therapists were attentive to was relaxed wondrously, so be vocal about where your target areas are! Objectively, massage practices here could use better time management and standardization (e.g. region focus described above). In another example, I received both hot stone on my back and my legs, and my friend who was in the room with me only received it on her back. Otherwise, the Newbury Spa staff was incredibly accommodating for a last minute time change, and in general very warm and friendly. Four stars to Newbury Spa for their value. They put our post-race bodies together and all four of us felt incredible after. Yes, things could be more standardized, things could be more aesthetically pleasing - but at this price point, these are things you can do without. We'll definitely be back! Note: If you find a Groupon promotion, I suggest calling the spa directly to receive a matched discount price. Groupon takes a cut of all offers, so this better supports your local businesses and ensures they receive the full and fair pay for their hard work! read more

DO NOT MAKE a reservation here. I made an appointment for my son for Tuesday July 28th at 3pm, I was going to meet my son at 4pm to pay and pick him up from the reservation I called and confirmed for, becahe graduates this week and it was a present, but when he arrived at 3pm, no one answered the door or picked up the 8 phone calls I made to this so called establishment, on top of that my sons phone died so I received a text "dad no one is here, my phone is going to die, I'll just sit at this spot for an hour so you can find me and pick me up". I finally got a hold of a lady who only gave me excuses. I held off making a negative reviews because of covid-19 but this place gave me no choice. Completely unprofessional, with so many choices do not go here!!! They offered me a free massage so I agreed to give them a second chance. I made an appointment for Saturday at 1pm. The day before she called me and said can we do 2pm I said fine, my son was graduating at 5pm so I had time. On my way to drive into the city for the massage, the lady called me and said she would have to move it after 3pm due to her employee being late, I pulled off the highway and went home. Don't let these people do it to you, I attempted to give newbury spa a 2nd chance, they burned me again. I'm writing this so it doesn't happen to you read more

Since when do we ask for a tip before the service is performed? And when is it mandatory to tip? I called and asked to use a Groupon, they wanted to be sneaky and accept the Groupon amount but ask that I pay them directly. They then charged $10 to use a card (pretty high for a card charge)--their reasoning was that there would be a $5 charge to use the card. This is reasonable but then they wanted to charge $5 for each person although it was one card. They then proceeded to ask me to pay for the tip (BEFORE the service). I had cash for a tip but the customer service was so poor, rude and the massage itself lack luster. I didn't feel I needed to tip. I still paid $122 for the couple massage. Its not like it was free. Treat customers coming in like they will have a relaxing spa experience, not like ATMs. No water was offered even. Not a spa I'd recommend. Also, I lived in China for 8 years and had massages biweekly at different locations. False advertisement, this is not holistic Chinese practices. My Chinese wife and I went in and was so disrespectful. There are plenty of massages around, don't waste your time on this one. If this is your favorite place, try another then think again. read more

Booked massages for my best friend and we had such a great time! we will definitely be back :)

My butt seriously hurts in a good way after this deep tissue massage. If you want a nice relaxing spa massage this place is not for you. But if you want your therapist to go deeply in your body ito fix all those kinks and knots in your muscles, this is your place. No pain no gain..My therapist was a really nice guy named Michael who have been doing therapy for about 7 years. He definitely knows the muscle groups and because I practice yoga he was able to say that I had good shoulder muscles and recognized my tightness in the lower back and the gluteus maximus and he really work that out and it was quite painful. I needed this type of massage because they started to get cramps in the middle of the night from working out too much. There is a slight language barrier so Michael kept saying that my gluteus maximus and hip muscles were terrible and the horrible...lol... He kept saying over and over again but I think he really genuinely wanted to fix me and even offered a tennis ball to give me to bring back home so I could work out the Kinks at home lying on a ball... Seriously too funny! Also he told me I was doing a good job with the pain and he did apologize for it but he said most people scream and cry but I handle the pain quite well... That's yoga for you... Breathing through every painful touch. Like I said come here if you have a real muscle knot and be prepared to scream and cry... I can handle it... can you? This is a no frills massage place. read more

Update: I was just called by the same person I had spoken to on the phone asking why I left because they were ready for me at 5:40pm. At no point during the 40minutes I was there waiting did they say I'd be seen at that time because everyone kept insisting on "after 6pm or another day." She said the front desk lady had no idea what she was talking about which just goes to show the lack of communication, coordination, and professionalism. Now they're asking me to reschedule which would mean a whole other trip to Boston which could potentially result in the same ordeal. I understand things sometimes don't go as planned but it's really the awful customer service that is making me never want to come back here again. Also, based on previous yelp/google reviews- they are repeat offenders. -- If I could give negative 10 stars I absolutely would. This establishment is unprofessional, unorganized, disrespectful, and dishonest. I called to have an appointment booked for 4:30pm for a couples massage Groupon voucher I had purchased, the person on the phone told me she could only fit me in at 5pm, I agreed. They called me at 3:10pm asking if they could move my appointment to 5:30pm because someone (never said who) was getting there late. Reluctantly, I agreed (this place is like an hour away from my house and I was running on the commuter rail schedule). I show up early, willing to wait and there's no one at the front desk. 5 minutes later this person who barely speaks English says I won't be seen until after 6pm and then goes into another room and closes the door. There was another couple in the waiting room at the same time saying their appointment was booked for 4:30pm and they told them they wouldn't be seen until 8:30pm. How does that make any sense? They had been waiting there for even longer. Meanwhile, the "front desk lady" is giggling and chatting in the other room the whole time. We wait for another 20 minutes and I finally knock on the door that the woman disappeared behind asking when exactly we'd be seen or if we could reschedule. She comes out saying they're just too busy right now so it'll just have to be after 6pm (that could be 6:05, 7, 8 for all I know). The other guy in the waiting room asked her if he could have his money back since they were going to make him wait 4 hours for his appointment. She gives him their business card and asks him to call the number (even though the phone is right there). He calls, the phone literally rings in front of us and some other lady picks up who agrees to give him his money back (he bought the exact same Groupon voucher as me). When i call and ask for the same she completely refuses saying I'll just have to wait until after 6pm or come back another day. Obviously at this point, I've lost all trust in these people because they can't keep their word and were so rude I no longer felt comfortable receiving a massage from them. I insist she gives me my money back because she quite literally just gave it back to the other guy for the same exact reason (booking him incorrectly, making him wait) and she still refuses. I tell them it's unprofessional and I'm going to leave a bad review and she said to do it (so here I am). After some more back and forth, she hangs the phone up on me. 5:35pm comes around, still no one in sight. They're no longer answering my calls. This placed basically robbed me because even if I wanted to reschedule they aren't picking up the phone. Do not come here. It's pure trash. read more

This is the best massage I've had in the Boston/Cambridge area. Yoyo was fantastic! She kneaded out a lot of my knots and kept checking in with me to see if she was adding too much or little pressure. It was relaxing and calming, but also had just the right amount of intensity to knead into muscle and tissue. I would definitely come again thank you Yoyo! read more

Steer clear of this business..... Similar to other reviews posted below. I made an appointment for a 1 hour couples massage for our anniversary. When we arrived 10 minutes early, we were told that it would be a few minutes. 15 minutes later, she asked if we were doing separate massages.... We said no...., it was suppose to be a couples massage that we had booked for 4pm. (I even called the morning off to confirm our appointment). After 30, minutes of waiting, we realized that they didn't have the appointment and couldn't care less....we eventually left. We understand mistakes happen (we both work in the service industry), but the lack of communication and care for our experience/time was probably the most unprofessional thing we've ever experienced. Don't waste your time. read more

Mixed feelings after my massage. My appt was at 5:30 for a couples massage. I called to confirm at 4:25. We show up, and they say they don't have our appt listed and that they can take us at 6:30 instead. They show me the listing of the appts that day to prove they don't have me listed and I point out my phone number with "5:30" listed on the page. They say they overlooked this, and that they still couldn't take us until 6:30. They were very apologetic unlike other reviews. We come back later, and I will say the massage was excellent. We came away feeling relaxed and energized. So take this review for what you will, poor logistics and organization, great massage and kind staff. read more

Newbury Spa - Confirmation phone call - Traditional Chinese Medicine Near Me - Boston, Massachusetts

This spa is a spa that I would never recommend to anyone. Unfortunately I was not satisfied with the services here. I don't feel that I received my money's worth of relaxation. 1. I had a couples massage. My masseuse left the room twice leaving the door wide open. It was very noisy. 2. I have been in pain the past there days since the massage. My back is beyond sore. I feel like my masseuse man-handled me. 3. As a massage therapy student I feel that the person they gave me had no certification whatsoever. She mimicked the person who was massaging my partner. Looks like they try to teach each other or something. 4. THE WAY THEY -TELL- YOU TO TIP AFTERWARDS IS ABSOLUTELY RIDICULOUS. They even started to move towards the door as if to block my exit path. Aggressive and dishonest. Don't let the newbury address fool you. Go somewhere else. Anywhere else. read more

I've been going here for years! I either go alone. Or I bring my mom for a relaxing reflexology or full body massage. Never leave disappointed! read more

Massage was very good, but staff was very unprofessional when it came to tipping. The person who served me put in an amount equaling 33% of the cost of the massage and begged I submit that total. It was very awkward and unprofessional. Will not be going back. read more

This is the worst massage I have ever received. Oh and I am willing to bet that most, if not all 5 star reviews for this place are completely fake and fabricated by Chinese friends of the owner. The masseuse put absolutely NO pressure into the massage despite me saying that I wanted medium to strong pressure. I mean it was to the point where she was straight up just skimming the surface of my skin with her hands. I get that you don't want to put strain on your hands, fine, but if you're not willing to do the work, find another job. Truly pathetic. Oh and the hot stones are completely useless and just another way for this masseuse to avoid using her hands to do the massage. She literally just glides the stones on top of you probably while thinking about her shopping list when she goes to the supermarket. Has no benefit or impact whatsoever. At least put some pressure down on the stones so they do something instead of just gliding it over the oil on top of the skin. I mean it was to the point where I was almost laughing because it just felt like a 5-year old was playing with some toys on my back. To top it all off, I was going to give them zero tip since the massage sucked so bad, but they literally used their body to block the door and started whining for tips. Newsflash: tips are NOT guaranteed, they are EARNED through good service and good work. read more

I came here for the couples groupon deal for deep tissue massage. I called in that morning and they told me I could walk-in a pay the groupon price with my card. The overall massage was good. They really focused a lot on my shoulders to get all the knots out. They use curtains instead of doors so you can hear everything that goes on in the hallway. Other than that, the massage was a good way to start the work week. read more

I had an appointment for a massage at this place and when I got there they explained that a couple walked in and they are going to take them first. They put me in a room and I had to wait there forever. Finally after 20 minutes I just got up and left. Terrible customer service! Actually they don't even care about the fact that I have been going there forever and they would take a couple to make more money. Never going there again read more

Horrible service, this was my second time trying to schedule an appointment and then they will give me one and then call me to cancel it within minutes of the appointment telling me that the girl who gave me the appointment made a mistake. The second time I was 15 min late to my appointment and when we went in we couldn't understand one word the lady was saying she seemed confuse that it was two of us going in (we said we wanted a couples massage) and then she said we were late and I asked if we coukd get the massage for the remaining 40 min left and she kept on saying come tomorrow mean while we were coming all the way from Lowell. read more

I just left feeling SO rejuvenated and relaxed...!! I had 60 min massage by Lisa and she was just absolutely on point!! I asked her to focus on my shoulders caz Im always looking at screen or books and she did an awesome job!! Not only was my shoulder pampered but also she did every corner of my body- literally head to toe! Im actually picky about massage but this place was one of my faves in Boston! Ps. Always remember to tell your masseuse where you have most pain. And even in the middle tell him or her if you need it stronger or less. Otherwise, they don't know what you need or want! read more

I came here a couple of days ago hoping to get relief for the stiffness in my back but ended up leaving in pain. 5 minutes into my massage, I thought to myself whether the masseuse was trained or not, my little sister could've done a better job. This was probably the worst massage I've ever received to date. I also questioned the cleanliness of the linens on the massage table, they looked very dingy. The staff there were nice but I just couldn't get over how bad the massage was. read more

Buyer Beware - this was the WORST MASSAGE I ever had! I challenge this business to show their license/credentials (I don't think they're licensed masseuses). I think they're rated high because their "friends and family" posted good reviews or they're paying someone. The male masseuse didn't speak very good English and did not give me my full hour. I told him when he started that I had lower back issues and leg swelling so he had to be careful. He wasn't. He put so much pressure on my legs that I nearly jumped off the table. I told him he was pressing too hard - he said okay then continued. I ended up getting a bad cramp and told him; he stepped back and said "okay". He did nothing. There was no background music except for outside in hallway which you could hear and when his associate returned, he spoke to her through the door while giving me my massage and then left the room to speak with her. I thought that was extremely rude. At one point, a couple came in for their "2 pm" appointment (apparently nobody at reception) and he left me again to greet them; they indicated why they were there and told them they're early - to come back. They were early but his demeanor wasn't pleasant. They put a very thin sheet on you and use paper that are on the tables at doctors' offices. The hot stones were useless; he went up and down my back then legs for a total of 2-3 minutes - not what I expected. At the end they slapped my legs and arms then went to my legs and proceeded to lift them then drop them repeatedly. I never had a masseuse do this - found it very odd. While lying on the table I kept saying "can't wait for this to be over". I was not going to leave tip (and I've never done that) but felt pressure to give tip. He asked me if I needed change and I told him not now. He proceeded to wait then asked me again. I'm assuming that he's not being tipped for his poor service. Only positive I have to say is great location. read more

I have been getting massages for years and I typically go monthly to a placed called Thai wellness but decided to give Newbury spa a chance since we saw there was a "deal" on Groupon for $127 for a couples massage. Our appointment was made for Saturday at 12 PM and when we got there the lady was scrambling to find our appointment and minutes later, nonchalantly told us to come back at 1 PM. We went back-and-forth for minutes trying to explain that we made our appointment and although she acknowledged that we had an appointment, she said they were short staffed but we didn't understand why we didn't get a phone call prior to us getting there. We had lunch reservations at 1:30 so 1 PM would not have worked for us but the language barrier did not allow us to reschedule to a different time so to make things easier we just told them we would come back. We ended up canceling our lunch reservation and had to kill time by walking around Newbury Street. When we finally did come back we noticed that there was a couples massage special posted on their wall for $120; so much for a deal on Groupon! I am giving them two stars because their massage was pretty good but the towels on the bed smelled funky and they didn't give us the full hour - we got in a little after 1 and they were done by 1:50. The last thing anyone wants before a massage is stress/frustration so the massage wasn't as pleasant as I hoped for. I will not be returning. read more

Horrible! Made one appointment and went there last week and it turns out it was for the following week. Called and confirmed for my appointment a few days before. When I went in today they couldn't find my appointment and explained to them that I had called thursday. Never going back again and very sketchy place read more

Wow! Newbury Spa delivers a celestial deep tissue massage. The inside was clean, modern, and had relaxing ambient piano playing on the music player. My girlfriend and I got an hour couples deep tissue massage at a bargain through Groupon. The front desk woman was very polite and escorted us to our rooms. My therapist used the perfect amount of pressure and provided an excellent massage. In the middle of the massage she left the room and came back with hot stones.... I've never had a hot stone massage and I'm glad she used them. All in all this is the best massage I've ver received. read more

I had a really inappropriate experience here that I feel women should be aware of. In short, I was offered services that weren't on the menu, if you know what I mean. It was shocking. Then the guy who gave me the massage offered me money to cover it up. I walked away dumbfounded and feeling taken advantage of. For your own safety, please don't go here. read more

So, in response to a review I read below. I'm not Chinese and I dont know these folks. Im from out of town and was in pain. I walked in and had one of the best deep tissue massages I've ever had. That's saying a lot considering my wife is an LMT. Give this place a try. You wont be disappointed. Thanks for fixing me up. read more

Worst massage I ever got in my life. I'm in more pain than I was before and not from the pressure but from the way she was massaging me. I was so excited to get a massage after 3 months of nothing being open and was SO disappointed by this. She also started at 12:15 and finished at 12:50 (paid for one hour). But honestly I was just glad it was over. read more

I purchased a couples massage for my husband and I. This was the complete opposite of relaxing unfortunately. Everyone was very nice but it is a very poorly run business accompanied with a lack of masseuse skill. Main points they should improve on: 1) The rooms are separated by divider walls so you can hear everything! a) I could get over this if they enforced for the employees and clients to keep the noise level to a minimum. But they do not. I was overhearing a couple in the next room talking about a "facebook post" :(. I asked my masseuse to ask them to keep it down as they were being very loud but the masseuse just apologized and said "its because of the walls". Employees were also banging cabinets and such. 2) They should practice professionalism a) My masseuse left several times during my massage to check people in. Again, you can hear everything in the "spa" so I was able to tell where she was going. b) My masseuse was yelling over to another employee during my massage. I could not wait to get out of there. read more

I went for a 60 minute deep tissue with hot stone massage. The massage was really good! Not only did the massuseu work on my back really well, she massaged my arms and legs really well too, which were sore after workout.! There were some problems with appointment, had to call the owner to get it right but the massage compensated for the initial inconvenience. read more

Bad service. My fiancé and I went to get a massage on Valentine's Day and after our couples massage the two masseuse demanded that we pay $10 each for a tip. They did not allow us to offer them a tip. They said most people tipped $20 per masseuse so we must at least tip $10 each. Although there is nothing wrong with wanting a tip to demand a tip is a rude practice. Also they demanded that we pay in cash saying that the only way to get the Groupon price was to pay in cash. Also my fiancé said that his male masseuse did not give enough pressure during the massage. If you get a massage here make sure you stand up for yourself. At least the beds are heated..... that was nice. read more

Judy is outstanding. Specifically, I appreciate her technique for deep tissue massage. I go out of my way to book a massage with her as much as possible. read more

I am a regular at Newbury Spa and always receive great service. Very intense and therapeutic massages that help remove pain that sometimes my p.t. And chiropractic can't. Warm , serene atmosphere with personable/professional staff. Ask for Cheng Cheng. read more

I went to get a couples massage last night with my boyfriend and we both left feeling brand new. There was a slight delay at check-in and they apologized right away about it. The staff took amazing care of us and they were able to pin point exactly where we needed the most relief and were kind, and they both periodically checked in to make sure we were comfortable. I am not related to anyone at the spa and this was my first experience getting a massage so i was very nervous. My boyfriend has had many experiences and even he said that it was amazing. We will definitely be going back. Thank you so much for taking great care of us! read more