Charlotte Grill Company has got what you need for all grilling essentials. Except the food of…read morecourse... but I'm sure they could still point you in the right direction (Westside Meats isn't too far away). Once you walk in you are greeted by a friendly staff member who can and will answer all our questions pertaining to their grills and the services they offer. They can help you create a custom setup specialized for your own home or send you home with a brand new grill for your patio. They are also a YETI dealer so you can get all your fancy goods there. They have tons of accessories, wood , rubs, add one, and whatever else you can name for grilling. If they don't have it they will probably help you get it! Lots to choose from and a very convenient location south of the city!

I decided to stop by and check this place out on a friend's recommendation, it's clean inside and…read morefairly new as they recently relocated here. I was told they had an amazing selection of rubs and bbq sauces, but I didn't find that to be the case... They did have a decent selection, but not as many as I was expecting to find, but this could possibly be due to them relocating? They had a full selection of big green egg kamados as well plenty of accessories (eggsessories) for them and a nice selection of gas grills and some very high quality pizza ovens. I did grab a bag of lump charcoal while I was there as it's a brand I've never tried, and the price was very good. This definitely seems like the place to go for any custom grill setup you may want, and they can likely give you great advice too.

I bought an Artesian spa from Oasis about a year ago. Mike had been to our tub a couple times to…read moreaddress a slow leak. It turned out to be a cracked housing behind one of the lights. This could only have been a manufacturing flaw and was probably like this since we bought it. It has been over a month since Oasis first put the order in with Artesian for the replacement part. I do not recommend buying an Artesian spa. I wish I hadn't.

We recently bought an Artisian Spa hot tub. Mike, at Oasis Outdoor, walked us through every…read moredetailed question we had from the very beginning when we were "just looking" to the wet-test (yes, you can schedule a time to come in and actually TEST out the hot tubs - in a swim suit, obviously - before you buy them!) Anyhow - Mike was wonderful! He took us through every detail of care for our unit, he came to do the installation himself, he had the name of an amazing electrician for the circuit we'd need to install the tub, etc... AND he's the guy that will come out to do any maintenance if/when we ever need it! If you're in the market for a home hot-tub, Mike at Oasis Outdoor is your man!

I could not have been more pleased with the way that Liza helped me at Hearth and Patio…read more She followed up with me a few times to be sure I had all my questions answered and provided all the information I needed to make decisions regarding my fireplace. Liza is full of kindness and positive energy .She is certainly a great addition to Hearth and Patio!

The best in the Charlotte. And really the Carolinas. I got my fireplace & grill from there. And…read moreexploring a hardscape pool areas through their sister company. MetroGreenscapes. I highly recommend both.

One of the WORST companies I have ever dealt with. They would not come and repair a FP insert…read morethat I purchased from them the year before. They cancel appointments, NO show or just don't return calls. finally dropped off a part that does NOT work. The owner was so rude and has NO customer service manners! The previous owners were wonderful and got excellent reviews and customer service!

Please avoid this company as they do not do customer service.After THREE site visits (and nearly…read moreSIX MONTHS), we still do not have a fireplace as promised. Took several months to acquire a permit. Calls to the owner, office, and customer support go unanswered. If you like high end fireplace pricing and low end customer service ...

We've experienced a number of issues with this company, including being charged for gas that was…read moreleaking out. I kept telling calling and telling them it was leaking and was told that they "could" send someone out but if they determine it's not leaking, they'll charge us for that too. After spending hundreds of dollars a month every month for an 800 square foot house, we FINALLY got them to check it and the service guy said it absolutely was leaking (no kidding, we could literally hear it hissing!) and replaced the lines. He told us we'd receive a credit for the previous months that we were charged. He was literally fired the next week and we never received a credit. We've also requested (for the past 2 YEARS) someone to give us a price on installing a heating unit in our garage. We were told they'd send someone out in a week or so. In 2 years time, we've asked more than 10x's. I ended up ordering a unit online and we have another company installing it this week. Customer Service is not their thing, neither is follow-thru.

I bought my house 5 years ago and have an external propane tank with a Southern Propane sticker on…read moreit. My fire place uses very little propane to run so for years I've not needed a refill. I called in to arrange a service and the person on the line attempted to tell me that I had to sign up for rental services to use this tank. I informed the agent that for 5 years I've not paid a dime to use this tank and that I was not about start paying for it now. The agent claimed that they would take would now try and reclaim the tank. They had 5 years to come and reclaim this tank from the previous owner and they failed to do so. Statute of limitations are expired and this is now considered abandoned property. Shady company just trying to solicit unwanted subscription services and then assert claims based upon expired contracts that won't hold up in a court. Do not recommend business with this company.

Really great shop and they are very knowledgeable about their products. We are building a new home…read moreand purchasing 2 fireplaces here.

I am disappointed with the customer service after purchasing an electric Dimplex fireplace. The…read moreremote control stopped working. It would mean purchasIng a new one and would need to be "installed"but was told first time they would send someone to install, but would have to charge me. When I revisited that they gave me a quote for cost of the remote, to pick it up. Apparently the installation was too much to ask. Didn't care for the lack of treating the customer a lot better than that.

Jack and Stephen are running a great local business that cares about their customers. We've always…read morewanted a pool and finally built one. Not only do we have a beautiful pool to enjoy with family and friends, they absolutely outdid themselves with the travertine patio- a complete package with follow up service after the sale second to none. If you are looking for a pool or need grilling and outdoor equipment look no further than Jack Oliver's Pool, Spa and Patio. Thanks Guys!

Steals from the vulnerable senior citizens! Told customer needs new pumps to the tune of $1200…read more Second opinion, no motor change required.

I hired The Grill Doctor on 11/18/2025 to repair my Kamado Joe Classic III grill. I was told parts…read moreneeded to be ordered and that they would return the following week to complete the installation. The repair was never completed. Over the next two months, I followed up multiple times via text, email, and phone. On several occasions, I was told the required parts were "in transit" and would arrive "this week." That explanation was repeated, but no installation was ever scheduled. On 1/29/2026, I requested either a confirmed installation date or a refund. I was told scheduling would be coordinated the week of 2/9/2026, but that did not happen. A final follow-up on 2/23/2026 received no response. As of today, the service remains incomplete. I recommend carefully reviewing public feedback before hiring this company.

I would advise against using this company. They came to our home in January to do a standard…read morecleaning of the grill and determined that some parts needed to be replaced, rendering the grill unusable. I should note that they no called, no showed a few times before actually coming out. They did not come out until April to replace these parts, rescheduling several times after consistent nagging from me. They will not answer the phone and only correspond over text (if they even respond). After we finally got them to come out, they demanded payment less than 24 hours from completing services and before I even had the chance to validate work had been done (it was a holiday weekend, and we were out of town). They were very persistent in their effort to collect payment, texting me multiple times a day and threatening to engage an attorney and then take a "mechanical lien" on the property (which isn't even a real thing). At this point, we'd tried to remit payment twice but there were issues on their end. all of that to say, I do not recommend this company. find someone else.

I purchased a blower motor from Bart Fireside for $182. Instead of the requested part, I received…read morean incorrect item. After contacting both Bart Fireside and the manufacturer, Stoll Industries, Stoll acknowledged the mistake and sent the correct part at no cost. Bart Fireside refused to issue a refund for the incorrect item, stating that I had received the part I needed, which contradicts Stoll's confirmation. I am disappointed with Bart Fireside's handling of this situation and their lack of accountability.

We went this fall to get a new fire screen and fire tool set. They have a great selection. We…read morepicked out which set we liked and they came over to measure our fireplace before they placed the order. It took a while before it finally came in, but it finally came. My husband installed it and after he finished, we noticed it was the wrong color. The company came back over and took it out and boxed it up. They did a reorder for us. After many weeks they brought over the new one and it looks great! However, it's now too hot for a fire. We did throw a couple of logs in the fireplace and lit them to see how it looked. Looks great! I guess we will get to use it next winter. Good quality. They also have a really good Green Egg selection and accessories. Great store!

Explained procedure well for certifying RV tank. Pleasant to work with. Less expensive than what…read moreI had been paying.

Honest company. Easy to deal with. Much less expensive than the crooks (Heritage) that are their…read morecompetition.