We've experienced a number of issues with this company, including being charged for gas that was leaking out. I kept telling calling and telling them it was leaking and was told that they "could" send someone out but if they determine it's not leaking, they'll charge us for that too.
After spending hundreds of dollars a month every month for an 800 square foot house, we FINALLY got them to check it and the service guy said it absolutely was leaking (no kidding, we could literally hear it hissing!) and replaced the lines.
He told us we'd receive a credit for the previous months that we were charged. He was literally fired the next week and we never received a credit.
We've also requested (for the past 2 YEARS) someone to give us a price on installing a heating unit in our garage. We were told they'd send someone out in a week or so. In 2 years time, we've asked more than 10x's. I ended up ordering a unit online and we have another company installing it this week.
Customer Service is not their thing, neither is follow-thru. read more