Great Staff - friendly, knowledgeable, helpful…read more Go Blue when you don't know what to do!

Online order the day before for fencing. I got a message the next day at noon it was ready for…read morepickup. Needless to say I had to wait an hour and half to get half of the order. The customer service was HORRIBLE. I asked for a manager and I got complaints about the number of orders. The supervisor of lumber I asked for a different piece of wood because they gave me a moldy chipped piece for a arbor he rolled his eyes and complained. It was just plain awful. I was so tempted to ask for my 1,000 refund and just go to Home Depot. It was absolutely horrible service.

I ordered a snow plow from Agri Supply and had a problem with a structural member bending. I talked…read moreto Bud and he replaced the snow plow at no charge and is shipping it to Washington State. What a pleasant and unexpected experience! I will continue to order all my equipment and parts through them. They deserve more than 5 stars.

I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

The prices are high, the associates hover( in an untrusting way)…read more I can appreciate slightly higher prices for a small business, the hovering though, bugs the shit out of me. If I need help, I'll ask for it. Today, the store drove me away permanently, when they chose to display political signage in these divisive times. Zero stars

Guy behind the counter with an adding machine and a cigarette. Old time hardware store that could…read morehave been in a Seinfeld episode. Totally loved it.

Stopped in yesterday to pick up a GFI electric box and realized when I got home I picked up a 20…read moreamp and I needed a 10 amp. Went to bring it back and they said they don't take returns on electrical items. The box wasn't even open! Last time they'll be seeing any of my business.

Place has saved my behind so many times. You can go in here, find somebody who works there and tell…read morethem you want to build a house on some new land you got with no plumbing or electrical setup. They will sit there for hours and explain every step of the process to you. Leveling, pouring a foundation, framing, getting plumbing and electrical hooked up, etc. Jesus, I wouldn't be surprised if they come out to the jobsite for you and start barking at the contractors screwing it up. They do all this because they got the Ace Hardware heart. It might be a bit pricier here than Home Depot or, God forbid, Lowe's (DO NOT GO TO LOWE'S! they got worse than service than popeyes chicken), but the helpful hardware folks who work here are worth the extra penny. Sometimes I feel like pulling out a crisp 20 or benjamin and giving it to these guys because they are so awesome. I been to every section and talked to all the regular faces who work here. They NEVER let me down. AMERICA

Overall great store. They have everything from hardware to life style wear and more. The staff is…read morealways friendly and helpful.

I remodeled three bathrooms and purchased all of the plumbing supplies from Gateway. From the…read morestart I could tell Britanny had the knowledge and experience to get the job done well. From product selection, ordering, delivery and after installation she was with me all the way. She even coordinated schedules with the countertop folks. Thank you very very much!!!

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

Prices are better than ANY other store. I'm not a pro. So paying 50% less for tools that seem just…read moreas durable is a win. Staff are exceptional. They even refused to let me lift a heavy item when they saw I had a cast on. Then they one up'd themselves by carrying my stuff out to the truck for me. This is how customer service should be everywhere.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.