Ordered lawnmower to be delivered yesterday. Mid-delivery it was changed to Monday. The customer…read moreservice rep blamed me for using the website and would allow neither a cancelation or replacement because one was in transit. In the year I've lived less than a mile behind them I've tried three delivery/projects and they have messed up all three. NEVER again. Sucks to lose the convenience but literally the worst hardware store on the planet.

Horrible customer service that resulted in the loss of a sale and a customer…read more I needed 15 ft. of plastic chain cut for a feature film production currently filming in West Columbia. SC. I went to this location earlier in the production to get the same amount of chain and was told that their bolt/chain cutters were broken but I was able to get assistance from the glass cutting section to cut the plastic chain. Today, I asked for assistance and a staff member was paged. I waited for about 10 minutes and no one showed up. I was able to get the attention of who I believe is the hardware section manager, Pam. She told me no one was coming to help me because their bolt cutters were broken. I told her what happened last time and even found a pair of cutters and asked if we could use those. I was told that we could not use those cutters because of some sort of policy. I went to customer service and they said they would check with the pipe fitting section to see if they could use their cutter to cut the plastic chain. A call was made and it was responded to...by Pam. I don't know if she was on some kind of power trip and had already decided that they weren't going to help me, but she reinforced and repeated that the pipe cutting blade was only for cutting pipe and they couldn't help me. So basically this store has an entire wall of chain and a manager who refuses to find a way to help people who need chain buy chain. It's a hardware store. You're telling me a hardware store doesn't have any product available to cut chain? *This review is being sent directly to Lowes' corporate customer support*

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

I wish I knew about this place a long time ago. The quality of service, knowledge, and easy of…read morecoming to this place separates itself from the other big chain home improvement stores. Don't waste your time at the L or HD. Come here and you won't regret it!

I had a hard-to-find part to get my gas water heater working. Initially, they didn't have the…read morepiece, but when I explained what it was, they went and retrieved a used piece from a broken water heater they had. Their customer service is exceptional, and they are willing to go above and beyond for the customer. Highly recommend this place!

Very friendly staff !!! Everything is needed was there. Shopping there is better than the hugh box…read morestores.

Chandler did a great job on handling our issues quickly and professionally. He was attentive, had a…read morepositive attitude and his willingness to go the extra mile for us is greatly appreciated!

Very helpful! Today…read moreI called to see if they had a face shield in stock. Not only did the have them (all the closer stores were out, or don't stock them), but without hesitation nor prompting, they immediately offered to hold one for me to pick up. Previously they've been helpful with cutting extra keys, and helping me find small parts to work around a problem with a broken "irreplaceable" caster. My only regret is that they're not closer to me.

Was very dissatisfied. I went in to buy some lumber... they…read moreinformed me they sell lumber dispute it clearly saying wood on their sign. This is the second terrible experience I've had there, I will absolutely never go back. I've attached a picture of their sign for reference.

I signed up for one of the woodworking classes for woman. The class was about 3 hours and we made a…read morecoffee table in cherry wood. They had great tools to work with. We were able to choose the wood. I choose cherry. You could pick your stain color too. I have had woodworking at USC as part of my BFA and in high school. I loved that within 3 hours we had cut, stained and built a table! Highly recommended if you are interested; do it!

This place is awesome! Buy local people don't. Always try to go here first. Great selection of…read moretools also

I want to thank the cashier Darrel Harris at the store on St. Andrews in Columbia SC for the great…read morecustomer service. Thank you so much for having such employees. Sincerely, Irina Pinchuk. I purchased a BAUER 1/2 in. x 50 ft. Automatic-Feed Drain Cleaning Drum Machine at St. Andrews

Wide selection of tools and hardware supplies. Fair prices on their products. I would recommend…read moregetting your supplies from Harbor Freight.

Had a very good experience today. I needed a box spring and needed to be able to carry it out of…read morethe store. I called at 9 am and they said they could help! I ended up purchasing a tv stand as well. It's not the glitzy showroom you would expect but there are finds in this store. I didn't have time to browse the way I wanted to. It was staffed with the nicest people! The price was worth the trip to find then. Will be shopping here again!

Just happened to find this place and I'm glad I did. The service is great and prices were…read moreunbelievable. I was looking for something I could load up and take right then and there. I was in and out in 20 minutes with a new queen bedroom set.