I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

Very friendly staff have purchased a few pricey items, good quality equipment, and in the past,have…read morealso had some quality craftsman work done by fellows in the back. However, I was very disappointed this past Saturday when I pulled up into the parking lot at 4:36 PM pulled on the door handle and it was locked .Peered through the tinted glass door , and a male individual signaled to me that they were closed. I immediately thought I must've read their hours wrong for a Saturday. As it turned out, I hadn't read them wrong. Their hours said they would be open until 5 PM. Boy I felt like I had been punched in the gut. It wouldn't have been so bad, but I made a special trip from out of town. I really felt unappreciated as a customer. Maybe the owner needs to realize that customer service is more than just assisting people inside the store, but also entails giving reliable information to their customers. Still uncertain if I'll ever go back.!

Tis Ace Hardware offers a wide selection of items including Gamecock and Clemson tailgating…read moresupplies, Grills, Craftsman tools, Paints and fasteners. Your basic Hardware Store. My Bride and I came here a couple weeks ago to look at Grills and a Big Green Egg. The young man was knowledgeable but he really encouraged us to come back and speak to Donnie. Donnie is the Big Green Egg man and this guy knows his stuff. He took quite a bit of time explaining how the Egg worked and ensured I was comfortable. In short I bought the Large Egg and a new Webber Grill for those quick burgers when I don't have a lot of time. Customer service is outstanding!! Will be back!!

Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever…read moreseen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.

These guys are always professional and knowledgeable. Have helped me out many times. My go to.read more

absolutely do not trust these people!! oh don't get me wrong the lumber is perfect. its what…read morethey did after they had my money. i paid for name brand nail.. sent me some d*** generic s***. banded treated wood with untreated wood banded my decking boards on top of my frame boards. anyone in the business knows as soon as i pop this band my decking boards will warp from the sun before i can get them done. sent the wrong paper!! when they dropped the wood off left 4 inchs on each side of the entrance of the job !!! then stacked all of it on top of each other! so pretty much have to crawl over piles of wood to even get to the site them carry the lumber over that same pile! they are ridiculously! then when you try to talk to them about it they talk to you like you are stupid. the manager is rude and absolutely no help what so ever....

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

First time visiting this store. My husband wanted to take a peep inside and this is a store I will…read morebe visiting soon! I have been looking for pictures and decor for my living room and this store has plenty of ideas to help me along the way. It's a big store filled with great items such as rugs, pictures, cabinets and furniture. It is definitely worth visiting! They also have some reasonable prices. I am always looking for deals! I got so caught up I forgot to snap some pictures of what this store holds, but next time I will:)

I briefly stopped in here with friends just to see what they had to offer. I was surprised by the…read morequantity and variety of items that they have in stock. Some of the items were things that I had no seen before, others were items that were either made differently or possessed different aesthetics. The random collection of goods, including artwork, was interesting to peruse through. I don't know that I saw anything was particularly a good deal in terms of price, but to be honest I was merely window shopping and didn't really have plans to purchase anything. However, I did see a few things that I liked and probably would have considered a purchase if I were actually seeking to decorate. Other than that, the smell of fresh popped popcorn filled the area near the entrance so its probably not a good idea to go in this store hungry.

I purchased deck boards for my new deck from here. The staff was amazingly friendly and…read moreknowledgeable. So much so, I ended up sitting there for 30 minutes chatting! The asked questions about my project to advise me on the best materials to purchase (even things they don't sell) and allowed me a few days to leave the boards there until my contractor was able to pick them up. I would give 5 stars for their knowledge and customer service alone, but I gave 4 ONLY because the cost was was about $200 more than it would have cost me to purchase 16ft boards at Lowe's. It was still worth it and I will go back for shiplap. Can't put a price on great customer service and excellent knowledge.

I placed a large flooring order totaling nearly $7,000 more than two weeks ago with the expectation…read morethat pickup would be straightforward. I even rented a cargo van specifically for the trip. Before leaving, I called at 9:00 a.m. to let the store know I was on my way to pick up my order. When I arrived around 10:40 a.m., the experience immediately went downhill. I stood at the customer service desk while three employees were present, yet no one acknowledged me or asked if I needed assistance. Everyone appeared frustrated and completely uninterested in helping customers. After waiting, I finally got someone to assist me. Unfortunately, it only got worse. By the time my order was being loaded around 11:15 a.m., the two employees handling the pickup were rude, short, and abrasive. There was no greeting, no communication, and no appreciation for the fact that I was picking up a significant order. I work in Greenville and rarely shop the Columbia location, and this experience reminded me why. The difference in customer service between the two stores is night and day. Greenville has consistently been professional, friendly, and helpful. Columbia, on the other hand, made what should have been a simple pickup stressful and frustrating. When customers spend thousands of dollars and plan their day around picking up materials, they deserve to be treated with courtesy and respect. Based on this experience, I cannot recommend the Columbia location. If you have the option, I would strongly suggest driving to the Greenville store instead.

Great selection and service. Jen was an amazing help! The store is very organized and it is easy to…read moremake selections.

AMAZING customer service, extremely knowledgeable and showed the ultimate demonstration of…read moreprofessionalism. They went above and beyond in a time of need during extreme circumstances, hurricane Helene. Staff stayed open past closing time to assist us when we purchased the wrong parts and we needed to exchange. Words can never express how grateful we are for your unwavering commitment to selfless service, THANK YOU!

Just bought a new SCAG Tiger Cat II from Simeon Twitty at Carolina Power Equipment. He provided…read morevery helpful and knowledgeable information on my purchase. He's a great guy who's easy to talk to and very helpful. This is my first big purchase from this company and I look forward to continued great service and support for my new zero turn. Lamonte delivered my TCII and was extremely friendly, professional, personal and super friendly. He made sure I was completely comfortable with every aspect of the product. He answered every question I had and provided excellent input and advice. He even said if I had any issues or questions later in the day that I could call him and he'd be more than happy to help and advise. Keep up the great work guys!