The staff there is top notch. The pick up and delivery man was polite and professional and treated my tractor with the utmost care. I sent my lawn tractor in for an oil change and general maintenance. I keep it in great condition so I wanted quality people doing the work. When I got it back it was immaculate. The first time I turned it on it ran like the first time I bought it. I didn't realize how badly it cut the grass before. It runs great and cuts the grass better than ever before. I will continue to get the recommended service from this company. I highly recommend this business for any John Deere needs. Thank you !! read more

I have called to check to see if this location in Rock Hill, where I bought my John Deere Mower from had a Deck Belt for over two weeks, I am transferred to the Parts Department and never get an answer left over 5 Voicemails with my phone number every time and NEVER received a phone call back, called again to try to talk to whomever answered the phone and she always transferred me to parts, knowing they would not answer. Finally, today I called just to be told they have the Belt in stock by someone named Eric. I asked why it has taken me over two weeks just to be told this and he states very rudely, they are busy and their phone never stops ringing and they only have two repair people! Well duh, HIRE SOMEONE! What the heck, if this was me, I would have been fired!! I don't want their excuses, I want an apology, not another rude person answering a phone at a business, I never should have gone there, should have stuck to my first option of going to BOBCAT! read more

Just want to say how awesome these guys are!!!! Thank you so much Cole for your time and dedication with our process of buying a mower! We will be back for a life time!!! God Bless; The Honsingers read more

I didn't want to buy a chainsaw from a big box hardware store. So I went to this store after having researched saws to get a Stihl. The staff there was very friendly and helpful. When I decided on the model the sales staff wrote up the order, and another staff member took the saw and added bar oil and gas. They then started to make sure it ran. Lastly, they providing in-servicing to me on the starting procedure as well as how to adjust the blade tensions. This is top notch service. As a follow-up, I was having trouble starting it, and called the store. The person to which I spoke told me what I was doing wrong. After following his directions, the saw starts consistently. Very happy with their customer service and products. read more

Dropped off my Sthil weedwacker because it wouldn't start. Next day, get a call from Eddie the repairman. Tells me the weedwacker needs a new carburetor and spark plug. Says it would cost +$169.00 for parts and labor! That's more than half the cost of a new Sthil weedwacker! WTF? I obviously said, No thanks! They charge me $35 diagnostic charge to tell me this. Now here's the kicker. I find a carburetor on Ebay with spark plug and gas filter for $14.95. Now I know it may not be OEM but how do you look at yourself in the mirror and attempt to price gouge customers the way they did to me? Thanks...I'll fix it myself for $14.95 which is a fraction of even your diagnostic fee of $35.00. Also, all my future repair needs will go to another business. Unbelievable experience. read more

We were recently shopping for a JD tractor. Clint was very knowledgeable and helpful in regards to the JD tractors, and was able to steer us towards the perfect tractor for our needs. Financing was super simple and we will definitely be coming back for service and parts! Thank you to Clint and the entire team! We love our new tractor! read more

Nice guys here. Really helpful and understanding with me...a tractor novice. Needed done advice about a stihl brushcutter and they spent 20 minutes or more explaining all the differences between models to help me understand which would best suit my needs. Much better place to get a mower than big box store because they will service them so it is a one shop deal. No pressure to buy and sent me home with several good resources to continue my shopping until I decide. Minimal used inventory but are willing to transfrr from another store if you see a piece of equipment online. Dreaming of a gator... read more

Phil just helped me change the gear assembly for my starter at the counter. It took him five minutes and I think you should deduct it from his pay. It was incredible customer service and it makes me feel good about spending my money with you guys. So you should give him a bonus. Good job. My yard is done. Thanks Phil read more

Very poor customer service and subpar work by service department. Zero turn mower was breaking at least 1 belt a season. When I asked they said to stop engaging the blades at full throttle. I did. Belt still broke. I took it in for service to investigate. They said nothing was wrong. Belt still broke. I took it in for preseason tune service and to also check the belt and pulleys. They said it would be a week or so do to their workload. At 2.5 weeks later I called and they lost my invoice and haven't touched my mower. They apologized and magically it was ready first thing the next morning. I took it home and the belt broke 30 mins into my cutting routine. Upon investigation I saw a pulley had completely blew it's bearing and was riding on the bolt shaft for a while. I take the old parts in and voiced my displeasure/concern with their service that I paid $189 for. It included belt and pulley inspection, oil and filter change, fluid check for hydraulics, and a plug change. It is beyond belief they looked and the pulley and missed it looking that bad and my belt is $123 a pop. They seemed to not care about the work or my opinion. Offered no restitution or anything to help resolve the matter except they would take my mower as a trade in on a new one. No thanks. Watch yourself with these guys. read more

beware before you buy a jd 950-m mower from james river...we bought 2 units from them this spring that totalled close to 20k.... we have had (5) deck hangers replaced and the units have horrible vibration in the seat and steering paddles, so much so that my hands go numb after 30 minutes of use. they researched the issue and said there wasn't a problem so i guess all jd operate this way. they were bought to use on large properties and we were lead to believe that they would hold up... not the case. i have never had issues, with (scag, hustler, and exmark which we use on the same properties).... james river pawns this off on corporate and corporate says its a local level decision. i simply don't feel secure using a product that continues to fail in the field. it cost me time and money to bring broken units back to them. then we are left with nothing to use to perform our work...they wanted me to spend more money and buy a more expensive unit which makes no sense as these were supposed to be commercial grade... at the moment we do not have the units as they are at the dealership.... would you want to buy and pay for something that doesn't work???!!! i don't but they feel differently.... please rethink buying john deere. they are junk and don't hold up..... read more