I cannot, in good faith, recommend Camp Bow Wow in Fort Mill…read more
We dropped off our very social 1-year-old rescue, Moose, for boarding on Friday, July 17 while we were on vacation. On Tuesday, July 21, I received a call around 1:30 p.m. informing me that Moose was favoring his leg and would be taken to the vet. I asked for pictures and provided the contact information for our veterinarian, but received a text stating that our vet was experiencing technical issues, so they took him to their veterinarian instead.
We then received a call from their veterinarian, who suspected Moose had been bitten by a snake. Pictures and X-rays were sent to us, and the veterinarian recommended transferring him to an animal hospital for 24-hour observation because he was running a fever. Later that evening, after Moose had been transferred, the veterinarian called again to inform us that it was not a snake bite but an infected dog bite. The veterinarian indicated that the bite most likely occurred on Monday, July 20.
Adding to our concern, while Moose was at the animal hospital on the evening of July 21, I received a text from Camp Bow Wow containing photos of him and the message: "Hi Mom, just wanted to let you know I am doing good and I love you and cannot wait to see you." Although I assume this was an automated message, given that they knew Moose was no longer at the facility and was receiving treatment at an animal hospital it was inappropriate and insensitive.
I drove five hours home that night and picked Moose up from the animal hospital on Wednesday, July 22. Due to his condition, I informed Camp Bow Wow that he would not be returning for the remainder of his boarding stay and paid for his boarding from Friday through Monday.
That same Wednesday, the owner told me they would review the video footage to determine what had happened. The owner called on Friday, July 24 and stated that, after reviewing the videos, nothing was observed other than normal play.
When we returned from vacation, I returned her call on Sunday, July 25. I then left additional messages on July 27, July 29, and August 3, but have yet to receive a response. I also contacted Camp Bow Wow corporate on August 1 and again on August 3, with no response. In all of my messages, I have politely requested a return call to discuss the situation and have not asked for anything.
I am disappointed by both the lack of response and the lack of care provided while Moose was under their supervision. I understand that dog bites can happen, but in this case the injury occurred while he was in their care, became infected, and resulted in $1,500 in veterinary expenses.
I believed I had found a place where Moose would be safe and well cared for, but I now find myself looking elsewhere for daycare and boarding services.