How disappointing! This was my husbands favorite store, last December I purchased a Laguna bandsaw…read morefrom there, my husband purchased a Jet drill press there and a powermatic Lathe! Today there were 3 to 4 employees at the counter, no one asked to help us. When we asked for help the man at the counter with his hair pulled back was short and unhelpful. I was asking if the sanding belts would work with a grizzly sander. He said we don't carry grizzly! Well we often get universal accessories for our equipment there! He didn't ask any follow-up questions to maybe suggest a different item. They were just rude and unhelpful! I can go to Lowe's for that kind of service we left with our glue accelerator, scroll saw blades and a sanding belt for another sander. My husband makes custom furniture on the side; I promise you we won't come back to Woodcraft! We can order our stuff on line or go to Rockler!

Great selection of tools and material. Staff is very helpful and knowledgeable. Highly recommend…read moreyou come here.

Live close to this store and have tried to use it when I can to support the local economy, but…read moreafter today I am 100% done with this store. I went in the other day to purchase a hole saw and arbor that I needed for a job. True Value did not have the size I needed (pretty typical, as their inventory seems to be perpetually low). So I bought the next size down, thinking I might make it work. $50. As it turned out, I never used it. Never opened it or even took it out of the truck. Went back to return the items today and got $40 back. I was told there was a 20% restocking fee on all returned items. $10 charge for something that would take 10 seconds to put back on the shelf. I never heard of such a thing. Complete rip off. They will not get another cent from me.

These guys are awesome! Extremely knowledgeable and helpful! I came in with an off the wall issue…read moreand these guys out their heads together and came up with a great solution. Thanks to all!

Although this company sells to the public, the business model is different, since they cater to…read moreconstruction companies, i.e. they close at 5:00, noon on Fri. and closed all weekend. You do not go in to look and pick out the lumber you are looking for, put it on a cart and wheel up to the cash register. The model is to call them up 24 hours in advance to place an order and when you come in, it is already set aside and you load up and you are on your way. Otherwise you may wait for 3 hours for them to pull what you want. If you are looking for very good wood or plywood, you need to order the premium grade for both. What I saw in the warehouse was not quite cabinet level ply for a clear finish, but it was much, much better than the big box stores. I was told that although what was there looked really nice, the next shipment in may not look as good. They did have beautiful "laminate" grade 1/4 inch sheets, however, gluing that to 1/2 inch to make a 3/4 sheet is a decision you would need to make. The ply was a B B/C to a C D/E grade. I will be buying here in the future.

8/20/2025 I was greeted and helped by a wonderful person…read morenamed Genesis. I made it there just before they were getting ready to close, as it was about 5:45. I had 2 quarts of paint I needed, two different colors. The cans I brought with me were very old and dried out. Not only did she do an excellent job explaining, matching, etc. she was super cool, friendly, professional, and knowledgeable. I appreciate her patience and excellent customer service!!

I'm not even sure what the other people that left comments are talking about. The people here are…read moresuper nice and exceedingly friendly. They go out of their way to make sure that you're taken care of including giving great advice, and making sure the line goes quickly so you can get in and out.And since this is considered and essential business as all construction oriented businesses are, I'm glad they are open. They follow all the right procedures as any other business that is open right now should. Kudos to them for rising above!

The staff there is top notch. The pick up and delivery man was polite and professional and treated…read moremy tractor with the utmost care. I sent my lawn tractor in for an oil change and general maintenance. I keep it in great condition so I wanted quality people doing the work. When I got it back it was immaculate. The first time I turned it on it ran like the first time I bought it. I didn't realize how badly it cut the grass before. It runs great and cuts the grass better than ever before. I will continue to get the recommended service from this company. I highly recommend this business for any John Deere needs. Thank you !!

I have called to check to see if this location in Rock Hill, where I bought my John Deere Mower…read morefrom had a Deck Belt for over two weeks, I am transferred to the Parts Department and never get an answer left over 5 Voicemails with my phone number every time and NEVER received a phone call back, called again to try to talk to whomever answered the phone and she always transferred me to parts, knowing they would not answer. Finally, today I called just to be told they have the Belt in stock by someone named Eric. I asked why it has taken me over two weeks just to be told this and he states very rudely, they are busy and their phone never stops ringing and they only have two repair people! Well duh, HIRE SOMEONE! What the heck, if this was me, I would have been fired!! I don't want their excuses, I want an apology, not another rude person answering a phone at a business, I never should have gone there, should have stuck to my first option of going to BOBCAT!

Thank you, Eric! I was tired, stressed and frustrated trying to make final exterior color…read morechoices and you totally coached me through it! Thank you for being so patient and helpful! You deserve a raise!

Prices are average. Hours are good. Both times I was there the phone was ringing off the wall and…read morethere was only one employee on the floor, which equates to understaffed, over worked and not available for questions. However, they do have a nice selection and will prepare for pick up. Beats going to other big box stores because if you wait for a break in the phone calls the employee can actually provide an answer to your painting questions.