I had a need for some specialized hardware to complete the repair on some furniture. I needed…read moredouble threaded bolts, washers and nuts that were a specific metric size. I went to Home Depot First & the guy was real nice but said he didn't have what I needed. I was a little surprised, but OK. He referred me to this ACE hardware. I got some great customer assistance from Phil. He is a super guy, well trained and knowledgeable and did a great job of putting all the parts and pieces together to match my needs. I was in and out in 15 minutes, easy breezy. Patty at the check out register was real nice too. She was telling me all about the specials they were going to have coming up for Halloween. This is Rock Hill, small town Carolina and it suits me just fine. Check this place out for more specialized needs. They have a huge parking lot in the strip center close to the Earth Fare. They are observing the COVID guidelines.

I highly recommend this, Ace Hardware! They were so kind, professional, and helpful! It's about to…read moreget really cold, and everywhere else was sold out of bedding for my dog's kennel. It did not even occur to me to check Ace Hardware. But, I was in luck! They had plenty to sell and I got what I needed just in time! They also helped me figure out how much I needed... Very helpful!

The Looking Glass manufactured our front door with side lights. Betty Williams at Looking Glass…read morealso custom designed and they manufactured a 6' high stained glass window with an arched stained glass window above it for the front of our home on Lake Wylie. They display a scene of a heron on the water with ducks landing above it and are beautiful. We have lived in the house for eight years and loved both the door and the windows. The new owners don't want the windows and we are now having Looking Glass remove and crate them so that we can take them with us. The Looking Glass is friendly, attentive to your custom desires and does outstanding work.

I ordered a new front door with decorative glass, however the transom window was plain glass. I…read morecontacted Looking Glass and they created a masterpiece for me that matches so well you'd never know it was a replacement window. Very happy with the results.

Good customer service and very friendly. Always willing to help and they know their stuff.read more

Live close to this store and have tried to use it when I can to support the local economy, but…read moreafter today I am 100% done with this store. I went in the other day to purchase a hole saw and arbor that I needed for a job. True Value did not have the size I needed (pretty typical, as their inventory seems to be perpetually low). So I bought the next size down, thinking I might make it work. $50. As it turned out, I never used it. Never opened it or even took it out of the truck. Went back to return the items today and got $40 back. I was told there was a 20% restocking fee on all returned items. $10 charge for something that would take 10 seconds to put back on the shelf. I never heard of such a thing. Complete rip off. They will not get another cent from me.

Super helpful and great prices. All the staff is great at making sure you're greeted and where to…read morefind everything.

Great for every kind of tool. They had new and used at reasonable prices! Will definitely be back!read more

What do you do when you need a key made...in a hurry?…read more My Son is a Realtor and needed a key made in a hurry for a lock box as the house was scheduled for a showing with short notice. He asked if I could assist and of course I said yes. This location is in Rock Hill but the closest option for me in Fort Mill. Unlike Lowes, there was no one to greet me at the door or to ask what I needed help with. SO, I'm looking for someone to ask and no one is available. I finally found the area for Keys to discover it was now Self-Service. The machine is called a HILLMAN. I'm computer literate, I have a MacBook an iPad and I've had multiple Smart Phones. I've been working with computers for years. I could not figure this machine out. I posted a pic if you want to see it I began to look for help, all the people at the registers were busy. There were no CSR in the aisles. I finally walked down to the end of all the registers to the 'Pro Desk', there was a guy there doing NOTHING. I asked for assistance he said 'I'll call someone for you'. I'm standing by the machine. I waited 10 minutes. Finally a lady came strolling up, didn't say a word and was walking by me and I said 'can you help me with a key'? She said 'oh, that was you?' The system 'defaults' to creating a car key with a FOB. I needed just a regular old door key. I asked if she could explain what she was doing so I could do it myself if I needed to the next time. She was having issues with the machine herself. It took her a few minutes of trail and error to get to the right screen. Twenty (20) minutes and $4 bucks later I had my key. Technology is great....when it works and a little Customer Service goes a LONG WAY.

Wow! No floor models so they sold us a dryer that has horrible and cheap features. We agreed to…read moreoverpay them to take it back and we wanted to buy a different one. But they will not help us get the unit back to the store HORRIBLE customer service! Zero Stars.

The staff here takes customer service very seriously and you can get good quality at reasonable…read moreprices. The only downside is for some items (I.e lawnmowers) selection is small and in that example it's not clear on the price of the item, battery, and charger are separate. As a frequent customer you do get some nice perks. Definitely a preferred option to Home Depot and Lowe's when you know what you want and need just a little bit of professional advice.

As in the other reviewer says, it's a great place to get tools at a great price. However, you have…read moreto watch what you get here. Some tools are better quality made. Therefore, they last longer. Customer Service: I found one associate on the sales floor who jumped at helping me even when I didn't need it. I decided to pick up an advertisement at the front counter. She said it is not current. Then, why is it at the front counter for customers? That's what I should have asked. She was also unfriendly and I could tell not wanting to be there working. Anyway, I give them 4 stars because I am happy so far with the tools and accessories that I have bought here. This is the second time I have visited and they are fast and checking you out but lack being friendly about helping you out. Also one thing I noticed is that the cashier seemed to stair at me for some reason.

I am giving my review and shoutout based on Nathan in the flooring section only!! I came in a few…read moredays ago to look at flooring to make sure I liked the color of what I was looking at online and brought my 2 large dogs with me. Nathan was super helpful. I ended up not liking the flooring I had anticipated coming in to buy and then the second option I wanted wasn't in stock so it took a while to pick something I liked that would also fit our lifestyle (aka scratch resistant, waterproof, less slippery, not too dark, no grey hues, not too light!). He was patient and very sweet with my dogs. My contractor wasn't responding regarding a time to schedule delivery so I planned to call and order over the phone the next day however the Home Depot system wouldn't allow me to when I tried. If it wasn't for Nathan, I would have ordered online at this point but I gave up $115 in Capital One rewards so that I could go BACK to the store later in the week to order in person and give my $2800 business to the actual location since he had been so helpful. So, shoutout to Nathan! Thank you for your help and patience and lovin on my drooly babies!!!

I wish that I had never made my purchases for my bathroom remodel at Home Depot. I decided to make…read morea large purchase here because it was less expensive than their competitor. I've had nothing but difficulty with Home Depot ever since. So far, I have had to purchase two different kinds of paint because the lady at the paint counter sold me the wrong type of paint for my bathroom ceiling. She assured me it was the right kind but, it was not. It is not returnable. I am out $45 for that unusable paint. I had to return a side splash for my vanity last night (Not Home Depot's fault) and the two people at customer service acted as if I was an inconvenience and interrupting their conversation. I also asked for information on where I could locate a certain item in the store and his response was, "I guess it's on aisle two." It was not on aisle two. I roamed that store looking for what I needed and never saw a single person to ask for help. I have been nothing but disappointed with Home Depot. Once I make my final payment on my expensive bathroom vanity, I will be closing my Home Depot credit card and exclusively shopping at Lowes.