I had a need for some specialized hardware to complete the repair on some furniture. I needed…read moredouble threaded bolts, washers and nuts that were a specific metric size. I went to Home Depot First & the guy was real nice but said he didn't have what I needed. I was a little surprised, but OK. He referred me to this ACE hardware. I got some great customer assistance from Phil. He is a super guy, well trained and knowledgeable and did a great job of putting all the parts and pieces together to match my needs. I was in and out in 15 minutes, easy breezy. Patty at the check out register was real nice too. She was telling me all about the specials they were going to have coming up for Halloween. This is Rock Hill, small town Carolina and it suits me just fine. Check this place out for more specialized needs. They have a huge parking lot in the strip center close to the Earth Fare. They are observing the COVID guidelines.

I highly recommend this, Ace Hardware! They were so kind, professional, and helpful! It's about to…read moreget really cold, and everywhere else was sold out of bedding for my dog's kennel. It did not even occur to me to check Ace Hardware. But, I was in luck! They had plenty to sell and I got what I needed just in time! They also helped me figure out how much I needed... Very helpful!

The Looking Glass manufactured our front door with side lights. Betty Williams at Looking Glass…read morealso custom designed and they manufactured a 6' high stained glass window with an arched stained glass window above it for the front of our home on Lake Wylie. They display a scene of a heron on the water with ducks landing above it and are beautiful. We have lived in the house for eight years and loved both the door and the windows. The new owners don't want the windows and we are now having Looking Glass remove and crate them so that we can take them with us. The Looking Glass is friendly, attentive to your custom desires and does outstanding work.

I ordered a new front door with decorative glass, however the transom window was plain glass. I…read morecontacted Looking Glass and they created a masterpiece for me that matches so well you'd never know it was a replacement window. Very happy with the results.

Live close to this store and have tried to use it when I can to support the local economy, but…read moreafter today I am 100% done with this store. I went in the other day to purchase a hole saw and arbor that I needed for a job. True Value did not have the size I needed (pretty typical, as their inventory seems to be perpetually low). So I bought the next size down, thinking I might make it work. $50. As it turned out, I never used it. Never opened it or even took it out of the truck. Went back to return the items today and got $40 back. I was told there was a 20% restocking fee on all returned items. $10 charge for something that would take 10 seconds to put back on the shelf. I never heard of such a thing. Complete rip off. They will not get another cent from me.

These guys are awesome! Extremely knowledgeable and helpful! I came in with an off the wall issue…read moreand these guys out their heads together and came up with a great solution. Thanks to all!

Great for every kind of tool. They had new and used at reasonable prices! Will definitely be back!read more

From the owner: Come visit Extra Mile Tools, the best Fort Mill hardware store and tool store. We serve the…read moreCharlotte area with a huge selection of new and used tools and hardware for sale at great prices. We have construction tools, hand tools, power tools, and workshop tools. DeWalt, Milwaukee, Ridgid, Ryobi, Makita, Husky, you name it. Whether you are a contractor running a business, or just need the tools for your home workshop, we've got what you need. Stop on by our tool and hardware store in Fort Mill, SC today.

What do you do when you need a key made...in a hurry?…read more My Son is a Realtor and needed a key made in a hurry for a lock box as the house was scheduled for a showing with short notice. He asked if I could assist and of course I said yes. This location is in Rock Hill but the closest option for me in Fort Mill. Unlike Lowes, there was no one to greet me at the door or to ask what I needed help with. SO, I'm looking for someone to ask and no one is available. I finally found the area for Keys to discover it was now Self-Service. The machine is called a HILLMAN. I'm computer literate, I have a MacBook an iPad and I've had multiple Smart Phones. I've been working with computers for years. I could not figure this machine out. I posted a pic if you want to see it I began to look for help, all the people at the registers were busy. There were no CSR in the aisles. I finally walked down to the end of all the registers to the 'Pro Desk', there was a guy there doing NOTHING. I asked for assistance he said 'I'll call someone for you'. I'm standing by the machine. I waited 10 minutes. Finally a lady came strolling up, didn't say a word and was walking by me and I said 'can you help me with a key'? She said 'oh, that was you?' The system 'defaults' to creating a car key with a FOB. I needed just a regular old door key. I asked if she could explain what she was doing so I could do it myself if I needed to the next time. She was having issues with the machine herself. It took her a few minutes of trail and error to get to the right screen. Twenty (20) minutes and $4 bucks later I had my key. Technology is great....when it works and a little Customer Service goes a LONG WAY.

It's really amazing that they tell you that your order will arrive next day until you place the…read moreorder and then it's all the lame ass excuses they can think of why you will not be getting it on time. And then when you dump everything back on the counter at the store they seem to be surprized you are returning it. Home depot's on line ordering is absolutely trash.

The staff here takes customer service very seriously and you can get good quality at reasonable…read moreprices. The only downside is for some items (I.e lawnmowers) selection is small and in that example it's not clear on the price of the item, battery, and charger are separate. As a frequent customer you do get some nice perks. Definitely a preferred option to Home Depot and Lowe's when you know what you want and need just a little bit of professional advice.

As in the other reviewer says, it's a great place to get tools at a great price. However, you have…read moreto watch what you get here. Some tools are better quality made. Therefore, they last longer. Customer Service: I found one associate on the sales floor who jumped at helping me even when I didn't need it. I decided to pick up an advertisement at the front counter. She said it is not current. Then, why is it at the front counter for customers? That's what I should have asked. She was also unfriendly and I could tell not wanting to be there working. Anyway, I give them 4 stars because I am happy so far with the tools and accessories that I have bought here. This is the second time I have visited and they are fast and checking you out but lack being friendly about helping you out. Also one thing I noticed is that the cashier seemed to stair at me for some reason.

It's a good Home Depot, easy to shop, well organized, and staffed by friendly people. Parking lot…read moreis kept pretty free and cleared up cards and other stuff, it's in a good area too with lots of different shopping options and dining options.

Ms. Dee at this store, and Michelle who was assisting her, redeemed me as a shopper at Home Depot…read morewith their excellence in customer service. I purchased a very nice table and chairs online at HD and for weeks I was waiting to get it assembled by the third party company. No one would return my calls, I just kept being told over and over that it was "escalated". This was coming from calling both Home Depot and the third party company AIT Logistics. Finally not knowing what else to do I went into my local store and began talking to these remarkable employees. Ms. Dee immediately got on the phone with the company and made it happen, was able to get me scheduled for early the next week, after weeks of them ignoring me. I had vowed never to purchase from HD again based on this experience, but incredible customer service from just one employee changed my mind and made me a customer again. Thank you, Ms. Dee! I hope they recognize your value to the organization!