Steals from the vulnerable senior citizens! Told customer needs new pumps to the tune of $1200…read more Second opinion, no motor change required.

Old school business and it shows. Good luck getting them to do any repair work for you if you're a…read morewoman or a minority. I wish I could give zero stars to the man who does estimates and pool repairs. Not the type of operation I can support or recommend.

I recently purchased a grill and outdoor kitchen components from Charlotte Grill Company, and the…read moreexperience began to go sideways almost immediately after placing the order. We placed our order on March 21 and were told to expect delivery in approximately 2 weeks. In reality, the order was not delivered until April 29--over a month later. During that time, communication was consistently poor. I called the store multiple times for updates and was repeatedly told there were "issues at the distributor." However, when I contacted the distributor directly, I was told the items were in stock, which raises serious questions about what was actually happening with our order. When the delivery finally arrived, the experience deteriorated further. The grill and cabinets--both very heavy items--were simply left in the driveway. There was no attempt to coordinate delivery time, and no effort to place the items anywhere near the installation area. For products of this size and price point, this level of service is unacceptable. To make matters worse, the invoice listed a propane (LP) model, even though we had clearly discussed and intended to purchase a grill compatible with a direct natural gas line. This points to a lack of attention to detail and raises concerns about overall order accuracy. In total, we spent over $4,500 and received a level of service that fell well below expectations. While delays can happen, the combination of poor communication, questionable explanations, lack of follow-through, and careless delivery reflects a broader issue with how this business operates. We generally prefer to support local retailers, but in this case, we would have been far better off purchasing from a reputable online retailer where communication, order accuracy, and delivery expectations are clearly managed.

I decided to stop by and check this place out on a friend's recommendation, it's clean inside and…read morefairly new as they recently relocated here. I was told they had an amazing selection of rubs and bbq sauces, but I didn't find that to be the case... They did have a decent selection, but not as many as I was expecting to find, but this could possibly be due to them relocating? They had a full selection of big green egg kamados as well plenty of accessories (eggsessories) for them and a nice selection of gas grills and some very high quality pizza ovens. I did grab a bag of lump charcoal while I was there as it's a brand I've never tried, and the price was very good. This definitely seems like the place to go for any custom grill setup you may want, and they can likely give you great advice too.

They did not have what I needed but did do everything they could to help including referring me to…read moresomeone that could help.

Uhhhh . . . your website is broken. I saw your ad in this weeks Greenville Journal advertising a…read moreclearance sale and wanted to see what furniture you have. As ready-to-buy as I am, I don't think I will be running over to your store in the off chance you may have something I would want to purchase. Maybe next time.

Recently moved to the area and Leisure Depot was nearby for pool supplies. They certainly have…read moreeverything you need for your pool. Also, they have a huge showroom for hot tubs and saunas. All the staff are very friendly and helpful.

Would highly recommend Leisure Depot, I called them to ask for a recommendation to fix our leaking…read morehot tub. They informed us we were still under warranty and sent Jake out to us. He immediately found the issue and fixed it. Jake was very knowledgeable and courteous.

Nice selection of pricey but enticing kitchen and decor items that I haven't seen anywhere else…read more Great bread choices too.

For someone who loves to cook, this was my Disney World! I shopped one day, then returned the…read morefollowing day to shop more, on our visit to Charleston.

Doing business with this company is one of the WORST DECISIONS OF MY LIFE! One year update:…read more(Original review below) This ridiculous company just charged me a $200 fee because I didn't buy enough fuel from them in the last year, yet they have failed to do everything they ever promised- making buying fuel incredibly difficult. 1) I never got a tank with a gauge or way of measuring fuel level as promised 2) I never got any assistance setting up the pump as promised 3) I called to buy more fuel and asked for a "stick" or other manual measuring device and was told they would provide one, but they never did. 4) I called AGAIN to ask about a manual measuring device and was told they would provide one, but they never did. 5) Finally, I called to order more fuel "just guessing" the amount needed but wanted to switch to a different Octane rating. Was told "Unsure if I could do that...and would have to call me back". Never did. But they charged me $200 for not ordering more fuel. And of course not by invoice, but by ccard charge on random day without warning. SO RECAP: Sign up for service. Tank installation delayed. Wrong tank comes with no gauge. No help setting up pump. Gas delivered without order and in random amount. Wait weeks trying to get someone to return your calls about the unordered gas error. Finally pay extra out of pocket to stabalize gas. Begin asking over and over for any way to measure the fuel. Finally guess how much new fuel you need and be told you have to wait to order. Then be charged a fee for not reordering. So you've got a junk tank with no gas in it and you're still paying this stupid company in surprise fees. ORIGINAL REVIEW:I saw the bad reviews without much information and ignored them. I went ahead and opened a new account with this company and it's been a horrible experience. Even setting up the contract was a pain. It took two weeks of phone tag and resending emails 5 or 6 times to finally get the account set up. I set up a new gasoline delivery contract with the company after I was told the tank they installed would have a fuel gauge on it and no gasoline would be delivered without my calling in to order a delivery. The tank that was delivered did not have a gauge. I called my sales rep and left a message which was never returned. They just charged my card on file for installation. While I was waiting for the call back about the tank I got an invoice in the mail for over $1000 for the delivery of gasoline. I went out and looked in the tank and was surprised to find it full of fuel. They did not wait for my order. Instead they decided to deliver a random amount of gasoline of their choosing on a random day and bill me for it. I called the company and spoke to several people. Each person explained why it was someone else's problem. Eventually I was promised "a boss" would call me back. A full week later I've received no return call, but my card on file was billed for the $1000+. I called again today to more precisely explain the problem. I can only use so much gas per month. If they deliver more than I can use it will eventually go bad or have to be stabilized at additional expense. And even if I stabilize this gas so that I can use for a longer period of time, what if they decide to deliver gas to me AGAIN without me ordering it and top off my tank? The lady simply replied, "Gas doesn't go bad" which is absurd. Everyone knows if you put 6 month old E10 gasoline in an engine you will cause problems. I've been dealing with them for a month and I've had a single delivery and it's been nothing but trouble. If things improve I will change my rating. OLD EDIT: I eventually got a call from the owner who apologized. I asked him to credit my account the amount it was going to cost me to stabilize the extra fuel and he agreed. Still not an ideal situation, but a step in the right direction. I added a star to my review and I'll see how it goes from here. If things continue good I'll update again and increase the rating. NOTE: They did not improve.

DO NOT FILL LP CYLINDERS HERE!!!!!!!!!! I am a full time RV'er and travel nationwide. I will be…read moreleaving Columbia in a few days and decided to top off both of my propane tanks before I went to colder climates in the mountains. Neither was empty and both had been used a little, might need 2-5 gallons between 2 30lb tanks. Due to this reason, I did not want to do a tank exchange and asked the campground I am in for a place to fill propane. I was referred to this location. Upon arrival, there were a couple workers at the filling point of the propane tanks. I unload both tanks and inform them that neither is close to empty and just wanted to top them off. The tanks were filled with just a couple lbs each and given back to me to load. After placing them back in my truck I start to head to the office to pay for the propane they had filled. I asked the employee if he could tell me how many gallons were given to tell the office so I can pay. At this point he informs me that there is no meter and they will just charge for a "top off" After going inside, I find out that they do not charge per gallon but a flat price for an empty cylinder. Since neither cylinder was anywhere near empty, I was charged for 60lbs of Propane!! I asked to speak to a manager and was told none were available. I asked for a number to speak with a manager and was given a number to his voicemail. Multiple messages have been left and none have been returned. Do not waste your time, there is little to no customer service and I was charged $50 just to top off the tank. Unfortunately since the tanks were already filled I had no choice but to pay. This is horrible service and not upfront about the charges!!!!

I could not have been more pleased with the way that Liza helped me at Hearth and Patio…read more She followed up with me a few times to be sure I had all my questions answered and provided all the information I needed to make decisions regarding my fireplace. Liza is full of kindness and positive energy .She is certainly a great addition to Hearth and Patio!

The best in the Charlotte. And really the Carolinas. I got my fireplace & grill from there. And…read moreexploring a hardscape pool areas through their sister company. MetroGreenscapes. I highly recommend both.

Very helpful! Today…read moreI called to see if they had a face shield in stock. Not only did the have them (all the closer stores were out, or don't stock them), but without hesitation nor prompting, they immediately offered to hold one for me to pick up. Previously they've been helpful with cutting extra keys, and helping me find small parts to work around a problem with a broken "irreplaceable" caster. My only regret is that they're not closer to me.

Was very dissatisfied. I went in to buy some lumber... they…read moreinformed me they sell lumber dispute it clearly saying wood on their sign. This is the second terrible experience I've had there, I will absolutely never go back. I've attached a picture of their sign for reference.