Talked with Mr. Bouknight at 11:30 because we had no water and by 1:15 we had water!…read more They were prompt, professional and polite! Highly recommend them.

This is a real review from a real customer. I had a pump that went out and Mr. Bouknight and his…read morecrew came out to fix it. They switched the house to my secondary pump until they came out to replace the main pump. I had the pleasure of talking a while with Mr. Bouknight, aside from business. I think it's always a plus to have a good personal experience when doing business. That's why I'm giving 5 stars.

Came highly recommended and have been incredible to work with. Amazing selection. Very professional.read more

I had a great experience buying a washer here. They responded to my email about pricing very…read morequickly and had an appointment soon. They were also able to deliver that day which was a pleasant surprise. Great place to buy appliances.

The Manager, Joy, was wonderful to work with. Wonderful suggestions and backsplash ideas! Much…read morebetter than Lowe's or Home Depot. Fairly priced as well! Thank you Joy!​

I placed a large flooring order totaling nearly $7,000 more than two weeks ago with the expectation…read morethat pickup would be straightforward. I even rented a cargo van specifically for the trip. Before leaving, I called at 9:00 a.m. to let the store know I was on my way to pick up my order. When I arrived around 10:40 a.m., the experience immediately went downhill. I stood at the customer service desk while three employees were present, yet no one acknowledged me or asked if I needed assistance. Everyone appeared frustrated and completely uninterested in helping customers. After waiting, I finally got someone to assist me. Unfortunately, it only got worse. By the time my order was being loaded around 11:15 a.m., the two employees handling the pickup were rude, short, and abrasive. There was no greeting, no communication, and no appreciation for the fact that I was picking up a significant order. I work in Greenville and rarely shop the Columbia location, and this experience reminded me why. The difference in customer service between the two stores is night and day. Greenville has consistently been professional, friendly, and helpful. Columbia, on the other hand, made what should have been a simple pickup stressful and frustrating. When customers spend thousands of dollars and plan their day around picking up materials, they deserve to be treated with courtesy and respect. Based on this experience, I cannot recommend the Columbia location. If you have the option, I would strongly suggest driving to the Greenville store instead.

Super Duper friendly. Customer service was a 5 star rating for sure. Very well laid out and they…read morehave a little bit of everything. As soon as a you walk in you feel welcomed and like they care. Need something specific...,just ask. Very accommodating. Definitely will be back. I love supporting locally owned businesses. Good job AH

Very friendly staff !!! Everything is needed was there. Shopping there is better than the hugh box…read morestores.

I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

Very friendly staff have purchased a few pricey items, good quality equipment, and in the past,have…read morealso had some quality craftsman work done by fellows in the back. However, I was very disappointed this past Saturday when I pulled up into the parking lot at 4:36 PM pulled on the door handle and it was locked .Peered through the tinted glass door , and a male individual signaled to me that they were closed. I immediately thought I must've read their hours wrong for a Saturday. As it turned out, I hadn't read them wrong. Their hours said they would be open until 5 PM. Boy I felt like I had been punched in the gut. It wouldn't have been so bad, but I made a special trip from out of town. I really felt unappreciated as a customer. Maybe the owner needs to realize that customer service is more than just assisting people inside the store, but also entails giving reliable information to their customers. Still uncertain if I'll ever go back.!

This review is long overdue; however, I find myself looking for another quality bed with side night…read morestands. Chapin furniture and the red chair came to mind immediately. When we first moved to South Carolina 6 years ago our master bedroom furniture was damaged. I was looking around for over a year until a found a store that had exactly what I wanted: quality furniture, quality service, warranties and delivery. Additionally, I needed to ensure that they installed new and took/disposed of the old. My expectations were exceeded with my first purchase. I am excited and confident about my next. stay tuned!

I contacted them to make sure a E&E wall mount was in stock, they verified it.I placed an online…read moreorder and recieved it within the week. Good price also !!Webuy more i n the future from them.

My irrigation well was not producing the water pressure needed to run my irrigation system. I set…read morean appointment for Friday morning. They were very punctual. Within a short time they had identified the cause of my problems. They informed me of my options providing all the information I needed. They did not pressure me in any way. Once I made my decisions, they jumped on the pump repairs and the installation of a new water tank. Once the work was completed, they had me turn on the different zones to my irrigation system. Everything worked better than it had during my four years at the residence. I highly recommend them. They were considerate, professional, very responsive and fair in their prices. I don't believe I could have found anyone better.

Came to the house same day, gave me an estimate. They confirmed what I suspected, that the pump was…read moreuseless. They came to repair it on Saturday. Pulled the pump out, repllaced it and put it back in the well. Hooked it all up and I had water before noon with a 1 year warranty. Efficent, fast and a fair price. I highly recommend them.

This is in West Columbia, Augusta Rd, same parking as Big Lots…read more There are two large rooms lined with mostly sofas, sectional, recliners, and some small tables, desks, bedroom suit sets. The prices seem reasonable probably cheaper than Chain stores. The delivery is outsourced 3rd party company. We purchased sofa here, financing available. Customer service was helpful, turnaround time for delivery was next day. I'm not sure the overall quality of sofa maker bc there isn't a name brand but seems well put together. Overall our purchase was good, delivery was faster than expected. Furniture durability remains a mystery for now. Since having owned a week or so now, the quality as far as comfort is great. The sectional will move on floor if a large person plops down. We have it half on rug and hardwood with no furniture pad. Probably wouldn't move so easily on full carpet.

Good furniture for good price, but beware customer service is terrible, even from owner(s). We were…read moretold one thing at the sales store and when picked up & told them what we were told, they were VERY rude & condescending. Will not ever deal with them again.