Horrid service and my Denver omelette looks like someone chewed up the ham,,,and put it inside,,,,never again

Food ok. It was very busy on Sunday . The waitress brought us drinks. She waited on all the tables by us and never came over. After 20 minutes, I got up and told the hostess , who was very apologetic. The waitress came over then , hand on hip and rudely said you ready to order now, with killer looks. UNREAL. Unfriendly till the end, when she brought check. Not returning . read more

I was hoping to be more excited about this place. A little pricey for my liking. I mean it is breakfast afterall. The atmosphere leaves you feeling like your in a VFW hall. There are mostly table's and not enough booth's. The food portion's are very large. I will give them that. My husband ordered a cobb salad which was good. I ordered a California salad which was a cobb salad in a taco shell. The combination was just weird. The pancakes were good and the service was good. Not so sure I am fan just yet read more

Another morning sitting in parking lot waiting for this place to open....6:12 am , sorry if my time means nothing to you, my group will go across the street. Who knows what time they actually opened today. read more

Avoid this place if you have a Valpac coupon and want to use it. I was there today with my Wife for breakfast. We both ordered a breakfast with coffee. The coupon states that 2 drinks need to be purchased to get the buy one get one free discount. Last time I checked...coffee is considered a beverage. Not at this place. We paid full price for our meal and will not ever step in this establishment again. The Manager was rude and pretty much said the she does not need our business since they have several locations that are doing just fine. Do me a favor and take your business where they will treat you with respect. read more

kinda like Dennys but a little better. Good breakfast place. they always have groupons. get one and go!

The food here is great! Very clean and good service!! Enjoyed my breakfast with my family! Will for sure go back to try more breakfast items! read more

As of today I will no longer eat at SB. My son and I went in for lunch and we were waited on by a very rude crabby waitress that I felt was scolding us the entire time. The hostess is just as crabby and the owners don't understand good friendly customer service. If you think you're going to get more than one roll with your soup, YOU"RE WRONG. LOL The only reason why they are busy is because of their buy one free get one free coupon. The food is OK depending on who prepares it. read more

One thing for sure you don't walk way from Southern Bell still hungry. You get a tremendous food here. The atmosphere is good here with outside seating on those nice days. You can't go wrong with any of the omelets is what I usually get. read more

I never thought that this will happen, I am sitting down here and so upset because I need to express what I am feeling right now and writing a worst feedback to one of my favorite restaurant. If only I would take out even the one star I will!! Lesson learned don't go here 1 hour before closing you will see the rudeness of the staff!! We came there at 15 minutes before 2pm, knowing 1 hour still a plenty of time to eat a brunch before they're closing time which is at 3pm, even though we notice that there are just few customers left we still decided to eat there knowing they will still give there best service even to their last customer! The food arrived so fast like 10-15 mins so we are glad cuz we thought we still can enjoy our food without hurrying up!! But while we're eating I noticed I keep on looking my clock because some of the staff are starting to clean up the whole restraurant at around 2:15!! Because there are just two tables left with customers, one is ours and the other are another family...At first I did not mind but what is so upsetting is the rudeness of one staff who started cleaning up the rug ( with a broom!) which is by the entrance and by our table!! Mind you we are still eating there and all the dusts and dirt are coming to us and to our food!!!!!!!! Until now I am so upset!!! I don't mind paying $50 but being treated like that along with my whole family is UNACCEPTABLE!!! We did not finish our food and just left at 2:30!!! Just to remind you there is a reason why you put on the entrance door the time of your opening and closing time, meaning with that time on your door customer STILL have the privilege and right to get the good service that they are paying for!! If your staff wants to get home early especially on Saturdays then don't anymore accept customers at 2pm!!! read more

I was once a regular at this place. Went almost every weekend, sometimes twice a week. . I never had one complaint about the food and the service staff was always pleasant and attentive. I stopped going because I had a run in with the restaurant manager and swore I would never go back. Well after more than a year I decided that I was going to give it a try again. I ordered the Cobb Salad, which according to their menu was Chicken, chopped egg, tomato, Bacon, avocado and bleu cheese. When the salad came it had cheddar cheese but no bleu cheese. I mentioned this to the server who after 5 mins. came back and said that the Cobb Salad doesn't come with bleu cheese. I told her Ok, just give me a side of bleu cheese. The server was busy so I didn't feel the need to prove I was right until after the meal. When the check came and I noticed that I was charged for the side of bleu cheese I showed her the menu. After another 5 mins she came back and told me that the manager said that it was suppose to be bleu cheese dressing, however we could make the one time exception and not charge me for the side. I looked over and noticed that it was the same manager I had the run-in two years ago. I thanks the server, and told her that this will be a one time exception for me because I will not come back. Note to the management of this place. there will be no third chances for your restaurant so I don't really care, but I would suggest that you change your f-ing menu to reflect what the item is. read more

Literally just left the restaurant and am writing my first Yelp review because of the experience. Ordered a skillet, which was actually decent, until I found a blonde hair in it (I am brunette). We called our waitress over and PULLED THE REST (length) OF THE HAIR OUT OF THE FOOD IN FRONT OF HER. She was apologetic and removed the plate. The woman at the register wasn't nearly as concerned about the situation. This is a direct quote: "We make our cooks wear hairnets." And that was it. No apology, no courtesy offer to remove the charges. Never again will we breakfast here. The hair was gross, but the clearly disinterested and aloof attitude was disgusting. I cannot believe that whomever manages this location finds this apathy acceptable. No wonder the tables were empty... read more

This USED to be our once/twice a month Sunday morning restaurant until early 2015. We had noticed the portions getting smaller and prices going up but enjoyed the food so we kept going, The last time we went my wife ordered a chicken Caesar wrap that she said tasted like the chicken, dressing or cheese was spoiled. I didn't need to taste it to confirm her suspicions as I could smell it. Our waitress apologized and took it off the check but to us it was the last straw. read more

I went to southern Belle on Sunday(12/11/2011) with my wife and of course there is a wait like every other restaurant on Sunday morning which is fine....but when I see a room and there are 4 empty tables and the hostess is just standing there and waiting for I don't know what I stand there for 5 minutes and ask her why aren't those tables being sat she looked at me in disgust and answered me but I couldn't really hear her well I'm just standing there observing and the hostess is looking at the Main floor which was full and still not seating these tables????? Well I finally get seated on the Main floor at a table not too many booths available... ordered coffee 2 eggs with bacon hash browns and toast...well toast was cold hashbrowns were cold and just horrible and service was not good at all....really disappointed too bad such a nice restaurant but the Rude Hostess and mediocre Service never will be back. read more

service - the servers are 10+ stars - friendly with a smile. they must improve on their way of making customers feel more welcome toward the end of the day. twice we have been there at 1:30 p.m. on saturday. at 2:00p.m., the clean up staff started to clean the floors, wet floors around our feet. slippery, dangerous conditions. at 2:25p.m., the ladies in the restroom were interrupted with cleaning staff walking in and asking is anyone in here? yes,2 females. if you are open until 3:00p.m., start cleaning at 3:00p.m. if you are done serving your customers,or adjust your hours. on another occasion, they ran out of coffee at 2:45p.m. - oh well,thank god for dunkin' donuts, the golden arches,etc.. i did not "stiff" the waitress-it is not her fault. but i have to think, mcdonald's serves sausage and bisquit sandwich for 1.00, a coffee any size for 1.00 - so for 3.25 you have a somewhat decent beakfast and not a 25.00 bill for a "passable" meal. definitely no more than a 2 star restaurant. food a bit overpriced, and i am going to say they will not last,unless they keep sending out 2 for 1 coupons. but how long can they take the hit of "consistent" losses. sorry to say, they have lost my business. read more

Southern Belle,Plainfield, Illinois does not hold its reputation for a private dinner birthday party. First of all the wait staff was rude and the manager is less then desirable nothing like asking for a glass of water and waiting forever for it. This was a party of 60 adults and 16 children. The menu specific for the children was not prepared. They made 76 plates of the adult dishes. Goldfield, Cold was not only the atmosphere of staff the food was well let's put it this way hospital food is 100% better! The chicken rice soup cold. The beef so cold you couldn't even cut it with the butter knifes supplied. The chicken was dry and served in a pile of grease. YUCK! The vegetables tasted like water and the mashed potatoes was paste for a grade school project. It was very disheartening to consume such crap. The pasta was one huge clump with the sauce so sparingly. I feel bad for the parents who paid an arm and leg for this service. They love breakfast at Southern Belle and bring all their friends weekly. The manager should take a course in hospitality immediately! The wait staff should be fired for their service was horrible. They made us feel like we had been bothering them. I had to ask over and over for a simple glass of water I wonder if they use a water pump out back and that is why it took so long to bring. Let's be stingy on napkins also. It was a happy celebration but a private dinner party is not recommend at Southern Belle. I think you should call Hell Kitchen's Chef Ramsey for a complete dinner regime in which people can really enjoy. It has plenty of room for a private party. So much food was wasted tonight and at $17.95 a plate it is truly ashamed. On the way home we had to make a pit stop for food. I recommend you stick to breakfast and give a partial refund to that family! Not one person enjoyed the service or food! Rated by me Nana an F for food, D for service read more

Would Not recommend. Especially if you want to eat outside. They have a definite bee problem. As we killed two while eating and I was stung by one as well. Service is slow, and the food isn't worth waiting for when there are better options in the area. Go 5 minutes down 59 to Crispy Waffle if you want a decent, well priced, clean meal. read more

I've been to Southern Belle's twice for breakfast and have been underwhelmed both times. The food is bland, no other way to describe it. How you mess up breakfast I don't know, but the hash browns, Eggs Benedict, French Toast and coffee are just "meh". Service is good considering how busy they can be. read more

HORRIBLE service! INCOMPETENT staff! Absolutely the WORST experience for a meal. Go to JUICE-O or BLUEBERRY HILL for a much better value and experience!! read more

How you manage to make breakfast bland I do not know, but I've been here twice and have been underwhelmed both times. Head North up Rt. 59 and go to Eggcited at 111th. Much better. read more

If I could give half a star, I would. We went in around 10...the "lobby" was empty. No people waiting. We saw a couple tables were open both inside and outside (since weather was gorgeous) so we said whatever was first available. We already had number in hand. SEVERAL people came after us. Most 15 min after we were still waiting. The lobby was soon filled with about 30 ppl. Became standing room only. All different parties. Some smaller groups of 2, some same group size as us (4), some larger. And everyone was getting seated before us (and they too were handed numbers like we were). After waiting for about 30 minutes and seeing a party of 4 who arrived well after us (and well after several other people) be seated outside prior to us, we approached the hostess who then proceeded to tell us that they "take reservations". So u sat a reservation of a group of 4 (just like our group) who arrived much later than we did (probably assuming their reservation was at 10:30 - and assuming they were a reservation to begin with), before you sat us, who when we arrived, the lobby was completely empty AAAAAND there were tables available? Complete BULLSHIT!!! We left. Went to another place and we were seated right away and food was great and out within 10 min of ordering. Even got a complimentary soup when we paid. read more

Sadly, I am not surprised writing this review because it's pretty typical for this employee. Came in, the hostess (older, blond, glasses) penciled us in for a 7 top at 9:28 and said it would be 20 mins. No worries, we grabbed some seats and patiently waited our turn. At the 25 minute mark, instead of empathetically saying they didn't have a table for us yet she walked over threw her arms up with a chip on her shoulder and said "I don't know what you want from me but we have no table for you yet so it's going to be awhile longer" she was so rude and we were so taken aback. She then said she could seat us now if we didn't mind getting split up. We agreed to that because we had 3 hungry small children. She walked us over to a table and pointed to a table across the restaurant that would be for the rest of us. I said we didn't mind squeezing into this one, and I gently offered the suggestion that she could have approached us a bit differently instead of catching us so off guard with a horrible unapologetic attitude. Well that clearly woke up the customer service beast as she proceeded to start barking at us and said "well then just leave!!! I don't need to listen to this!" And grabbed the menus and stood there. I was shocked and asked if she was the owner to what she promptly replied "NO! And I don't have to listen to this either!!" Needless to say after 25 mins, no empathy and an attitude we left. This employee is rude EVERY SINGLE TIME we come in. She's bad for business, which I'm sure won't bother Steve, the owner since they're always busy but treating customers in this manner is not ok. Or maybe Steve is ok with this and doesn't care? I hope not. We will not be returning because enough is enough. So disappointed. read more

I wish I could give this place zero stars for its service. Went in on the 4th of July to a restaurant that was not packed-several open tables and plenty of servers working. We were sat quickly but waited about 5 minutes to even receive our silverware or water. Our waitress came after about 10 minutes and we placed our drink and food order. Wait another 5 minutes to receive the sodas, "coffee will be right out" and we didn't see the waitress again for 20 minutes. I watched the two "baristas" chat, walk around aimlessly, move cups from place to place-doing anything but make coffee. Finally the waitress appears with one coffee and asked if I had received mine. I replied that I hadn't and at that point didn't want it anymore. My boyfriend stated that he thought, based on 25 minutes of waiting, that we shouldn't have to pay for the one we got. She couldn't have cared less and continued to walk by and over her shoulder said that we'd have to talk to a manager. We were happy with that. The manager approached us clearly agitated and asked what the problem was. We explained and her first response was "well you're not the only people in here. The guys are busy." I responded that I had watched them horse around and she continued to argue with me. For the first time in my short 40 years, I got up and walked out. I highly recommend eating out anywhere but here-you'd get better service at McDonalds. read more

I normally don't review, but I have to tell you that my husband and I wanted a quick breakfast and for the first we decided to go to Southern Belle in Plainfield. We know it is a chain, so we didn't think that it would be a miss. IT WAS...our waitress was a good waitress...our food was BRUTAL. My husband ordered a Denver Scrambler. I ordered an Denver Omettle. My husbands eggs were hard, the green pepper in both of our entree were a very light, light green, so obviously, they either buy frozen processed veggies not fresh veggies. My Omelette was tasteless, no flavor at all..it was also hard..Our toast was lightly toasted. My husband ordered their sauage patties suggested by our waitress, they were burnt, dry and tastless. Hasbrowns were processed store bought hashbrowns, they were OK...Had the Grits, tasteless. Coffee was pretty good, that is if they came around to pour you a warm up. Oh the pankcakes were oh..they were big and looked good, but they were dry tasteless as well. I don't think we will return again. For the money, it was not worth it at ALL. read more

"First and last time visitor" My order was a "to go order." The young lady who took the order may have been new. She wasn't knowledgeable of everything, but she was still pleasant. I ordered an side of sausage with my meal, which she confirmed there would be three sausages in a side order. As I approached the register to pay for my food. I overheard two employees, a food preparer, and cashier speaking with their manager about a "side order of sausages." The manager said to the employees (I was standing there paying for what I thought a sausages side order consist of) "a side orders of sausages is only two and go take that third sausage out." Not knowing I was the customer whom order she was speaking in reference to. I stood there to see was anyone going to address the issue or would they let me find out once I returned home. Well no one said anything. Therefore I addressed the issue. Sherry, the manager response was "the girl who took the order was just helping out and that's not how the side order of sausages come." I told her she has to be kidding. You made an employee take a sausage out of a prepared order. Lol this had to be a joke. She was very unprofessional and Southern Belle should be ashamed to have a manager like that representing their company. The food was ok, which is why I gave one star. However, the unprofessional manager was enough for me not to go back. read more

First of all I almost never complain about restaurants, we all have bad days, and this is my first negative review, Ever! First the wait time was really almost intolerable and the restaurant was not full, well over 30 minutes maybe forty. The source of my complaint was the patty sausage. It was extremely hard, crusty and very dry from over cooking( definitely not recently cooked). I told my wife this is basically inedible ,she tried it and agreed it was awful. She never agrees with me so I knew it was bad. I told the waitress and she kindly offered fresh link sausage that was fine but I really don't like link sausage. When I went to pay I asked to talk to the manger so I could make them aware of the problem with there prep. I owned a business and while I never enjoyed criticism , I always valued it because I truly feel that for every complaint you get, 10 people don't complain. And you can't fix what you don't know is broken. Talking to the manager was worst than the sausage. I told her my issue politely with the caveat that I just wanted them to know they need to be aware of the quality control issue. She repeatedly told me they make their own sausage and " some people just don't like it". I tried to explain it had nothing to do with the taste or quality of the sausage ,but rather the poor prep and delivery . When she said " well that's your opinion and some people just don't like our sausage" I knew this would go no where. I then told she she could either take my constructive criticism in the vein I meant it or she could throw it out the door. I didn't care at this point. My wife had come back in and along with may other people heard the exchange unbeknownst to me ,she comment that she was very confrontation and acted like a jerk. So it was more unfortunate for the restaurant they she represented them then the poor presentation of the sausage. Uncalled for behavior , thus the review. Too many good options to have to endure this. read more

huge portion for the price and the food is very good. always crowded but then again why wouldn't they be.....great place.

Terrible service. The waitress had an attitude, discriminative, and didn't care darn things about customer satisfaction. Got seated, waited 10 minutes to came out and took orders: waited another 10 minutes to get coffee while other tables who got seated before us were served with water, coffee, cream'n sugar, bread and salad. We had to beg for coffee and water which took her 30minutes to do so. An hour later, no food was on the table without an apology. Restaurant manager didn't do anything about it, simply didn't care nor tried to educate the waitress when pointed it out. At that point, all tables were served. I see food sitting on the kitchen counter for 10 minutes, which believe to be ours. I saw the waitress work around the kitchen from the booth, she filled someone else's coffee mugs for other customers. That's disgusting. We have never being treated this way or disrespected the way the restaurant made us feel. I could completely tell the waitress picked and choose who she wanted to please. At that point we walked out. Truly disappointing and we've also contacted the health department to evaluate their food handling. The worst part is, we've been coming to this restaurant frequently. read more

I have been here twice and they need lots of improvement, first of all its a nice looking place but it has FLIES, so you have to continue flailing your arms around to keep them off your food, which is disgusting. The food definitely needs improvement the pancakes are not good at all they are so huge and very thick in the middle for some reason, like an inch thick so it does not cook evenly. The french toast is soggy as well! I like the skillet allot but since the server said they have the fly problem in the back of the house as well i cannot help but think that there is flies in the food(why would they admit to this anyways?)! Their omelets are not cooked well either, for instance one day i ordered the spinach and feta cheese omelet and when i cut into the omelet there was a massive ball of feta(LIKE DID THEY NOT KNOW HOW TO CRUMBLE IT IN SMALL PIECES AND EVENLY DISTRIBUTE IT?)Like it was huge! There service is OK but not great. Overall if they get rid of flies, and not get lazy when it comes to cooking the food properly then i would consider going again. read more