Such a cool store, went in a little bit ago and the staff was so friendly. Kyler was very helpful…read morewith explaining the differences in all the pants I wanted to look at, got some nice ones for work, will be returning soon for sure.

Excellent customer service , I was in the Plano store and had the best service , good enough to…read moreremember who was helping me , next thing I'm in Tyler Tx 2 weeks later , Harrison was at this store , super professional guy , knows all the product info , literally treated the store as if he owned it , hard worker would like to hire this guy for my company , Thanks Harrison keep it up !! 5.1.1 you guys have a great team member , hang on to him !!

Fantastic store with outdoor clothing and fishing gear and clothing…read more We use this brand for our waders and love them! They are high quality as is everything I've bought here!

I stumbled upon this Orvis location when in the center for Trader Joe's. I immediately spotted…read moretheir info for Fly Fishing 101 classes and knew I'd sign up. I've been fly fishing on the Gallatin with a guide and knew ever since then it was something I wanted to do a lot more of. I came in for their Bass Creek class which was great and will be returning for the Fly Fishing class. Hopefully I can work up to joining the group trips. Great gear and probably everything you need to get started can be found in here. I'll get some waders and the other essentials in the near future. Excellent service in store. Very fun store!

I'm unbelievably disappointed to hear how they may have discriminated against a group of disabled…read moreadults that were on a community outing. Day programs for adults with disabilities mandate community outings every day. These people are our peers and live in our community and have every right to exist in public spaces along with us. REI asked them to leave because they said they were hindering the business recently. This wasn't a heard of funeral children. These were adults with disabilities exercising their right to live in a community and be in public. They weren't doing anything wrong. Do better. Our community is counting on you for at the very least an apology.

Went here last year before our big trip to Yellowstone National Park and they had a huge selection…read moreof hiking packs and other gear that we needed. I also really appreciated how patient and helpful the people working in the shoes area were. They were very kind and willing to work with my daughter who has always struggled to find comfortable shoes and they let her try on so many different pairs until she found the ones she felt confident in. Great location that's larger than others I've seen, so it also has a great selection!

Every time I go there, mostly to the bike shop, they always give me great advice and treat me like…read morean important person. I appreciate that.

It is downright cold in Dallas today and it was the perfect time to get to Sun and ski when they…read moreopened up this morning. In fact, it is so cold that the automatic doors were frozen shut and not working properly, and the employees had to physically pull the doors open for me. But that's not where the service stopped. When walking my dogs this morning, it did not take me long to realize in the 11° weather that my wardrobe is not properly equipped to be outside for very long. Don't worry about my dogs. They are cold-weather dogs and they absolutely love this weather and still expect their walks, but for me, that is a different story. I was amazed at the selection that this place had available this late in the season. Not only did they have a great selection, but most of what I bought was on sale. This morning I realized that it is way too cold to have any exposed skin so that I needed a full face cover. I also realized that with two pairs of socks and a pair of shoes my feet were still cold, and I needed better shoes for these kinds of temperatures. Sun and ski sports Had the answer to all of my problems.

Purchased an item that was sent back to vendor due to issues with USPS. Contacted vendor and…read moreexplained the situation; even offered to pay for shipping again to get the item back to me. Vendor claimed he was going to send my item out. Vendor proceeded to ghost me, after already ghosting me earlier on. Shame for a veteran to rip someone off like this! Way more about the morals vs. the money here....

From the owner: We sell almost every type of Military, Police, Survival, and Fire Rescue equipment. From Tactical…read moreto Survival, we have it!

Great service! Called and left messages when product was ready. Also friendly and helpful.read more

Not the easiest people to deal with. Not big on customer service…read more... I wasn't greeted at all, as I wondered throughout the store. The lady was snippy and gave me a very hard time.

Visited the Academy Sports + Outdoors location recently and had a solid experience. The store was…read morevery clean, organized, and easy to shop through. Everything seemed neatly stocked, and the aisles were well maintained. They also had a great variety of products for sports, fitness, outdoor gear, and apparel, so it was easy to find what I needed without feeling limited on options. Staff members were polite and the overall atmosphere was comfortable and welcoming. Definitely a convenient location to shop for sporting and outdoor essentials. Decent price ranges for select items .

I am never shopping here again. I ordered something on Black Friday, then I got a notification it…read morewas picked up. I was nowhere near the area, so I contacted Academy. They said they would have to investigate it, and they would follow up in a few days. This seemed reasonable, so I waited. A couple weeks passed and I hadn't heard anything, so I disputed the charge through my bank. Today (January 10, 2025), the store contacted me saying they have footage of "me" picking up the merchandise, so they wouldn't be issuing any refunds. How can someone say for certain that I picked something up, and they don't even know what I look like? There's no request from my app, or my phone number, to pick up the item. I have Google Maps confirming that I was over 20 miles away on Black Friday. And yet, the store has "confirmed" that I have picked up my item from camera footage. What a joke.

Poor customer service. Bought a relatively cheap felt hat for $175. Or at least they act like $175…read moreis super cheap. The hat was white and it arrived with a stain on the top and the white was as if it had been sprayed painted and I couldn't touch it without the white getting all over everything. Some transfer has been known to happen but this way crazy. The day it was received I sent a picture clearly showing the larger stained in the tip where the hat was discolored. Almost like a clear oil stain. Their response was literally well there is nothing we can do. Not hey we are sorry we can help get you a replacement. Not hey don't worry you can return the hat for zero shipping and we can t get a new hat ordered. Nope. For the price you can literally buy a hat if this quality online for 1/4 or less of price. Given their attitude, lack of service and poor price to quality I ended up just buying a hat with a competitor and I couldn't be happier.

I do not know where to begin. Great company with great products and unmatched customer service. HCread more