Selection: The store is geared towards lacrosse and hockey. Service: I went to go sharpen my figure skates here and the process was easy! The man takes my figure skates and sharpens them right then and there for about $12 (without tax). The whole process took about 20-30 minutes! Not a bad price at all! read more

MonkeySports - Allen - Services and prices - Sports Wear Near Me - Allen, Texas

I don't like leaving negative reviews, i actually like the concept of this place but i am highly disappointed at my first visit to this store. I came here to get my skates profiled and its a little of a drive. I was told they would be ready on Tuesday dropped them off on Thursday, no problem. Came on Thursday, a week later to pick them up. I was told they were not ready come back at noon. After over $20 in toll charges and my time, I asked for a discount to cover some costs. No, was the quick answer, we do not discount labor was the remark. Really, its on an automated machine. Not impressed with their customer service. Even trying to get clarity on what kind of profile to get on skate and what each profile does, no one knew. So I wiil not pass by 3 hockey stores to get to this one! To Monkey Sports, I know think your probably to big to fail but each customer matters. read more

Awful customer service, waited 20 min and no one came to help us grab skates for our 8 year old. This happened the last time as well. Now I remember why we shop at pure hockey. read more

Awful service called and notified I would be coming from 3 hours away and would be 10 minutes late. Employee very quick to say no one would be there "10 minutes after closing time" because he would be leaving at 7 and wouldn't be able to wait 10 minutes to complete my unopened and unused item. Will stick with local customer service store that actually cares about customer. read more

Bought skates here yesterday. Rep at the store reassured me even though my scan they did they were the right size. Skated on them today they are to large called the store they don't allow for returns or exchanges. Save yourself some cash and go to pure hockey. read more

Great customer service! John was incredibly helpful and knowledgeable. Will definitely be back in the future.

I cannot express enough how Monkey Sports went above and beyond in customer service. I live in Tucson, AZ, where we do not have a hockey store. While at a roller hockey tournament in Irvine, CA we visited the Monkey Sports - Irvine. The staff couldn't have been more helpful and professional. Sean and Tyler helped me order custom skates for my son who has very large Navicular bones. When the skates arrived in Irvine, Sean called to stone pick up. I mentioned we were going to Dallas the coming weekend. Sean shipped our skates to the Monkey Sports - Allen. Upon arriving in Dallas I called monkey sports - Allen and spoke with Miles. Miles said they had my skates. I stopped by the store, they mounted the roller chassis and heat molded them to my son's feet for a perfect fit. I cannot express my gratitude enough to Monkey Sports for coordinating this multi-state effort to get my son his new skates. I will always recommend Monkey Sports. read more

MonkeySports - Allen - True SVH custom inline hockey skates from Monkey Sports. - Sports Wear Near Me - Allen, Texas

Stopped here on a recommendation from a fellow softball mom. Had catchers mitt pocket restrung - done in less than 10 min at no cost. Sweet!

We've been shopping here the last two months as our son is taking hockey lessons. We've purchased everything from here and received top notch customer service from every single employee. I wish I had all their names but Cody stands out amongst them all, exceptional customer service. Every time we've come in we are given excellent customer service, questions answered with seemingly no annoyance at our being new to the sport, and above and beyond finding the best deal while providing superior products. Thank you Cody for being so helpful, kind, and saving us money! I don't understand the negative reviews because we have been coming for several months, several times a week and never once experienced anything stated below. They don't necessarily walk up to you all the time asking if you need help but I am an adult and I believe that if I need assistance, I can easily ask for it. Why would I assume they need to come up to me? I've seen people complain about being bothered. They aren't salesy and they aren't rude imho. They are knowledgeable and provide excellent service. They have our business going forward. read more

The guys there are pretty knowledgeable. Lots of quality baseball gear in stock. Did a great job re-lacing a catchers mitt of mine. Pricing was good too. read more

Great place with good products. Have everything you could possibly need for Hockey, Lacrosse, and Baseball

So for having items you need for hockey they have it all. They are the main warehouse so they have it all. That is the only reason they have one star. Paul, Foreman and Pete were the only team members actually working. The four to five others were huddled at the front gossiping like a bunch of hens. My husband and I were looking for various gear as we both play. He was trying on helmets and not once did any of these employees think it important to come ask if we needed any assistance. Which we did, but I just went ahead and looked at the website to see what was in stock. I then had had an item that I had placed on hold. The kid at the counter seemed like he was completely clueless and had no idea where to find my item. Had to get it ordered from the warehouse again. This place used to be so much better. It seems like the new staff is more interested in chatting with each other or sulking around the store with their hands in their pockets than to actually work. read more

If I could give this zero stars I would. I was in there last Saturday for close to 40 minutes and 5 people were standing behind the counter shooting the shit and not one person asked if we needed assistance. Had they asked, I was in the market for new gloves and took my business elsewhere. It really is not hard to greet someone or just check on them. It wasn't just teenagers who didn't provide any customer service, grown men as well. read more

Excellent store! Great Customer service. My only complaint is that there aren't any actual monkeys. So if you need some great sports gear then this is the place for you. If you're looking for monkeys that play sports, maybe go somewhere else. read more

Horrible customer service! Worst customer service I've ever seen. They do not care! Every employee here is lazy and don't want to help for anything. Told me I couldn't try on gear but when I went to another store (Pure Hockey) they treat me like I belong and like I should be treated. Here they treat me like I'm nothing and worthless! Horrible place! Horrible customer service! I will never be returning. I've already told my whole team to never come here with this nonsense this is unacceptable! I will never be making any purchase here ever! This is the worst customer service I've ever experienced. read more

Just came in from Austin and brought our 7 year old son in to get fitted for new hockey gear. Pete helped us and could not have been more knowledgeable or friendly. His experience in playing and coaching hockey really was helpful and his love for the sport was evident. Just an overall awesome experience. read more

We had amazing customer service. Thank you Alex for going above and beyond to help my husband find the right skates.

Went in looking for a new pair of skates to up my game and Luke helped me out to not only get me a great pair but some in my price range. These guys definitely give top of the line service every time I go in. read more

Good luck trying to reach this store on the phone. The 214 number will ask you to put in a 4 digit extension and if you dont have one good luck your call will go nowhere and noone will answer it! Terrible system very frustrating! Not a good way to initiate a potential customer communication!! I found an 800 number which after hitting 1 put me on an ongoing hold to answer a simple question. read more

The best thing about MonkeySports was, they could pull from the warehouse. That way you could always get what you wanted in one trip. I went this last weekend, and they no longer pull from the warehouse. They told me to order it online and have it shipped. We will now go to pure hockey because it's closer. Not worth the extra time if they don't pull from warehouse. The decision makers there did not think that one through.... I believe their website also says things are in stock. But they are in stock in the warehouse not in the store. read more

Bad Customer Service!!! Do not recommend bad first impression. Felt like we were looked down on in your store!!!Called ahead of time to check if they had what we needed spoke to Will. He said they had what we needed in several sizes. He even put us on hold to go check. We drive 30 min to get there and they don't even carry the navy color we asked for. Then the manager didn't get his name says he is on the phone with Academy in Plano and reassured us that he spoke with someone there and they have the navy baseball pants. We go there and nothing. I don't appreciate being lied to twice. Honestly is the best policy, they could have just done there job the first time we called and just been honest to say sorry we are out or we don't carry that color. Will never return!!!! You deserve ZERO stars!!! read more

Love this place. Prices are fair and all of their employees are nice to deal with. Only issue I've ever had is missing out on specific deals as it is not always exactly clearly signed. I will note - if you dont see your size or color in the store go ask them. I've seen that they will have it in the back (since it's a warehouse). Solid store. read more

We are in town for a lacrosse tourney and our son's stick broke. We found Monkey Sports on yelp and couldn't be more happy with our experience. Great selection of lacrosse gear, our sales associate was knowledgeable and very helpful. Definitely recommend checking them out. read more

Well, we used to love love this place. But, after the way we were treated on the phone today we took our business elsewhere. We have literally spent thousands of dollars here buying Goalie gear for our son over the years. And the really sad thing is the guy did not care. read more

I wanted to compliment the company for helping me with my new skate purchase. My feet are hard to buy shoes for let alone ice skates. I purchased two pairs of skates before opting to buy a pair of True skates. Monkey sports did refund me the money I spent on the skates less the blades. I feel that was going far beyond the norm. On every receipt it states their return policy on skates. I still had to ask and they were willing. I've played a Hockey for over 30 years and wish I had a store like Monkey Sports a lot sooner. Thank you! read more

I had a package delivered to our address in Plano by UPS Ground. It was addressed to someone we do not know. So I checked around to see if anyone on this street had the same last name as that individual and no avail. I called this business in Allen and some young man suggested that I drop the package off there...which I was not kind responding to. He put on a manager who essentially suggested the same procedure. Poor Customer service will ultimately put them out of business. I called UPS to pick-up their item and return it to them. Do wonder if they will attempt to charge the customer??? read more

Anything you could imagine for baseball, hockey, and lacrosse is sold and done here. Always having the newest equipment with experienced staff for each sport to help in store. read more

My son needed new skates urgently and had a game the same night. We were pressed for time and figured we would be late. Stopped by Hockey Monkey and couldn't be any more pleased. Evan was the employee that helped us out. He did a quick foot scan and recommended the skate and size that we needed based on the list of skates we told him we were interested in. Normally, my son has to try on 3 or 4 skates and it's a process, but Evan got it right on the very first attempt. Tried them on, fit like a glove, got them sharpened, and we were out the door in about 20 minutes! We were even early for the game that night. Great customer service and experience. We will be back when he outgrows these! read more

Pete was phenomenal. Helped fit our son with goalie gear, head to toe. Answered all our questions. Help with steaming the new catcher. Even helped get him a ball glove. Full right equipment isn't easy to find. He said they had it and he had different options for our some to try on. That is why we went there. To talk with someone with experience and have them help fitting our goalie with his gear. read more

I've been in here several times for lacrosse gear. Every time I get great help. The prices are usually lower than any other place. One tip, look for what you want on the website first, as the display area does not always have every item that they carry in the huge on-site warehouse read more

I needed a whole new set of hockey gear after being out of the game for about 4 years. As soon as I walked into the skate section I was greeted by Cameron, and his customer service was nothing short of excellent. He measured everything I needed to size, was very knowledgeable on all of their gear with honest opinions, and what I respected most is that he wasn't a salesman. He sincerely cared about my needs and tried to find the gear that best suited me all while considering it's price. Thank you Cameron! Superb customer service is hard to find these days, and you exceeded my expectations. If you are in need of hockey equipment, this store's selection is immense and their people are great! read more

The moment we walked in we were greeted and assisted. The customer service was exceptional; we were helped until we left, and the options available absolutely blew Hockey Giant out of the water. The building is enormous, and if you can think to ask, they can give an answer. If you do not see what you want, the 200,000 sq ft warehouse attached to the showroom will have it-- just ask! The place was extremely well organized and exceptionally well kept, however I am not sure as to how much of that is the "brand new" factor. The prices were extremely reasonable. I would definitely recommend it over Hockey Giant. read more

MonkeySports - Allen - Sports Wear Near Me - Allen, Texas

There is a huge selection of products offered at monkey sports. I recommend not only their in person store but also their very nice website. Their customer service is like that of a smaller local store but they have the variety of a larger chain. The prices are very competitive, not the best, however I believe that the incredible service makes up for this. I highly recommend this to anyone looking for baseball, hockey, or lacrosse products. read more

If I could give these people zero stars I would. I will never spend another dime in this store. We outfitted my 6 year old son with lacrosse gear less than a year ago which he wore exactly 6 times. By the 6th use the new STX gloves we purchased were coming apart and wearing through the fingers, and I took them back to exchange them. The first employee said "we don't do that", and when I asked "you don't stand behind the products you sell?" he summoned Manager John. Manager John reiterated that he would not exchange the gloves, but offered a "discount" on another purchase. When I repeated "they were worn by a 6 year old 6 times", he said "well you wouldn't have had that problem had you purchased the $100 gloves." Their products! When I REPEATED "the products i purchased from YOUR STORE were worn by a 6 year old 6 times", with a condescending head tilt and eye roll he said "you want me to replace your used gloves with new ones." Not a question. Followed with "how do i know he only wore them 6 times?" Manager John called me, his customer, a liar to my face. To the boys working in the store - John is the polar opposite of what you should look to as a management mentor, and to Monkey Sports - the thousands of dollars I expect to spend on sports equipment over his lifetime will not be spent in your store. read more

Great selection of hockey equipment and excellent prices. Customer service is terrible though. Purchased a pair of shoulder pads that were defective and had to harass the store constantly to get a replacement. They made someone that is fairly routine and simple overly compliocated. read more

Your Company really let our Club down. It started with Jackie and just has gotten worse. You offered us 13 bags at a price match + the 15% team discount. Then, Jackie comes in and unilaterally revokes the deal and calls Kameron young and new as the excuse. This is deplorable customer service and just plain wrong. You didn't only disappoint me, as a customer, by 13 boys were counting on your company. You let them down. You opened an incredible store in Allen, but you have now lost all credibility with your deceit. I have tried to reach out to CS, but of course, nobody from your company wishes to respond since the email chain is so damning to Monkey Sports. Do the right thing, guys. Don't be THAT company that screws over customers -- the young kids that you cater to and love the sport. Just plain wrong. read more

I had such mixed emotions. The store is amazing and Thomas was an awesome help and very knowledgeable. I was VERY disappointed in Dennis who apparently was a manger of some sort. He (instead of putting up a sign or talking to his employees before they started their shift) decided to be rude and tell Thomas he was offering us too much time in the cages to try 3 different bats rudely and with my husband and I standing right there. I felt blessed that Thomas spent the time with us he did because my VERY picky 14 year old did not like any of the bats. Whoever is Dennis' boss should give him some leadership lessons. It kind of appeared to me that he needed Thomas to hurry up because they were short handed and Dennis was having to help customers. read more

Bought a pair of New Balance cleats for ,my daughter on a friday she played one game in the shoes. Notice a cut on one the shoes i called the store explained the situation about the shoes, they said fine bring them in New Balance has a warranty. So i bring the shoes in and the story change the Manager John fail to back up the warranty he claimed New Balance offers but insisted I purchase another of shoes instead of exchange or a refund I feel the customer satisfaction policy was not used all John took my shoes and place them on the floor and walk way throwing his hands !!!!!! Great Store but this employee customer services SUCKSSSS Location Allen ,Texas read more

Great place for Hockey accessories and equipment. Customer service could be a bit better with a bit more interaction with customers!

I just left the store, first time there. Drove from Rowlett to find a different baseball store in the area. Walked around for a hour in the store looking to see what they had . Not much of a selection in baseball. It appears it's more of a hockey store. Finally found something that I wanted a T-shirt that had a picture of Texas and the word Baseball Across it.... there were several of these shirts on the table in different sports that they advertise there. They were supposedly 50% off, got to the registered and it wrong up at full price I stated that they were on a table that showed 50% off. The other gentleman at the counter went over there to go look at it and they were not supposed to be on that table I paid full price for it. Not a good customer service experience when there are several items on a table and your a store that isn't always busy so things should not get misplace in wrong tables. Guess I have to go back to Chain or Internet businesses, try to support Local Business First ! read more