Sunset air for many years has done us well for both heating and air issues to electrical. No…read morecomplaints.

Sunset Air I would avoid at all costs especially if you live on Anderson Island. I have only once…read morebefore done a negative review on any company but this time I feel compelled to do so. First of all they have to take a ferry to our island which is inconvenient for most businesses from off the island we understand that. The issue stems from their charges they use to come to the island. They charge a flat rate of $250.00 to come here for every customer they have that day they will only come over when they 2 or more appointments. The standard going rate from every other contractor is the cost of the ticket which is $33.00 or up to $75.00 per customer. We had them come and service our 5 year old mini-split it wasn't cooling back in mid September of 2025. We are snow birds and left the island the week after they were here to go to AZ for the winter. We came back on Memorial Day 2026 when about 3 weeks later we tried to use the AC but it still wasn't working. We called Sunset Air back to have fix what they hadn't fixed before. Their charge for the repair in September was $1,219.00. When we called them back they said it would be another $250.00 for the ferry ride plus a $250.00 service charge just to look at it! The repairman was average at best the 1st time he didn't even put it back together with all the screws I had to do it myself. We will be calling the Attorney General to log a complaint about their shady practices. Sadly, Bill Cunningham

Master Electric is a top notch electrical contractor in Thurston County. I've had nothing but…read moreexcellent experiences with them over the past several years.

Definitely avoid these guys (David Ouellette and Master Electric). I hired them to install a GFCI…read moreoutlet in our crawlspace. First issue we have: they installed the wrong kind of breaker, which was caught when the inspector from L&I looked at it. So they came back and replaced it, and we assumed all was well. We didn't test the outlet (we assumed it worked) or even need it until this year with the heavy rains, when we noticed our crawl space sump pump wasn't working. I went under the house and figured out it's the outlet not working. (L&I inspector didn't bother to test it either when they inspected the breaker.) I called David, and he says it's out of warranty (one year, never stated anywhere, but he's claims that's the industry standard). So we get another electrician to look at it, and it turns out THE CIRCUIT DOESN'T EVEN CONNECT TO THE OUTLET. From new electricians' invoice: "Circuit was tied into wrong 10/2 wire. 10/2 wire from panel did not go to Junction box." New electricians had to place a whole new wire between box and panel, because there wasn't one! David claims the outlet/circuit must have been tested when installed, but it appears that was simply untrue. Oh, and they overcharged us too. They charged for 3 hours of work, even though they were here for 1.5. David agreed to lower the charge to 2 hours, but he argued that it was industry standard to charge for the time it takes to get to the job. I'm sorry, but it doesn't take 1.5 hours to get from Tenino to Olympia, even if it makes any sense to charge for that time. David even complained that he "took a hit" by reducing the charge. I'd say we took a hit by trusting these guys. Oh, and the electricians we hired to fix their mess only charged for the time they were here, not the "industry standard" David described.

I bought a plugin Chevy Volt and wanted a 240 volt outlet for faster charging. When I called we…read morequickly scheduled an appointment 3 days out. An hour later they called back and said they had a cancellation and "would I like it today?", I jumped at the chance. They showed up on time and finished under an hour. The cost was half of what others quoted me scheduling 3 weeks out. I really appreciated their cost, flexibility, and professionalism. Thank you!

We had four bids for a solar system. We decided to go with Solarside. We signed our contract and…read morethe next week Marv and his crew installed our system in two days. No hiccups. We are now making power, and we are so glad we went with Solarside Electric. They are very professional and cleaned up after themselves. Can't say enough of how happy we are with everything. Thanks Marv and Crew!

I was never charged a fee for an estimate. They were prompt when showing up and explained the…read moreprocess step by step. The price was substantially less than other estimates. The team that came to replace my fuse box were very professional and engaging. Rob Daley called to arrange for them to come back and identify all the breakers. The team of 2 came out and spent several hours making those identifications. I will use them fir future jobs needing to be done.

Their work was not that bad but they charged me almost $200 for just coming out to take a…read morelook--which would have been unsavory enough, but they actually never even bothered to tell me they would charge for an estimate. In reality the entire job should have been less than the estimate but with all of their frivolous add on trip fees, driving time, erroneous extras, and quadruple normal price parts, they sent me a bill for almost $1,000...that's two install 2 outlets 2 feet away from my main panel...I could have done it myself for 50 bucks in parts and 2 or 3 hours as the job was simple enough for even an average skilled homeowner and I'm a former contractor. Its mainly my experience in contracting that makes me have a low tolerance for the typical contractor fluff and nonsensical bill padding. 25%-35% isn't that big of a dal on a small job...but if this had been a 10k job the questionable billing practices would have cost me thousands. I was going to hire them for multiple such projects but this first one has soured the experience with them.

I came across Fine Hvac when I was driving down Yelm Ave and saw a sign on a telephone pole. We…read morerequested an appt either a Saturday or Sunday and got a text back in reasonable time that they were able to come out on Monday as requested. Unfortunately due to circumstances, they had to come later than scheduled, but they were very communicative via text to update me on where they were. One of the owner Nate and his son Jaden showed up and spent a lot of time assessing our issue (issues with heat and wanting maintenance) and doing what they could to resolve the problem, even when it was dark and cold. They made an appt with us to come back at the end of the week in the daylight so they could assess a few more things. The second time he came with his son Jace, who works alongside his dad. They spent a lot of time with out and gave us a lot of good information to know. They were able to do what they could, but they will need to come back out in the spring to see if we have any leaks. We got our invoice fairly soon after services were completed. They charge a fee for coming out and assessing the problem as well as any services completed. For the two days they were here and the refrigerate they put into our system, our bill was $384. Great small and new business (they only opened in May 2025), but Nate has many years experience! Happy to support them and would definitely higher them again.

Fine Hvac , Nate, showed up on time, did some great troubleshooting, fixed, adjusted and provided a…read morereport for a pre-sale HVAC furnace and heat pump system service --great value as well. We had additional work done on our electrical system that were written up on the inspection report and Nate did a fantastic job of clearing out all the discrepancies.

This was a great company. Every member of the staff we interacted with was great. The person who…read moremade the bid was knowledgeable yet not pushy. The receptionist was so kind and helpful. The crew was aware of our house, our pets, and people. It was so well done. We could not recommend them more highly. They also happened to be the best price as well. What a great business.

After Alpine Ductless installed three mini splits at our residence, was so happy with their work I…read morecontracted with them for installation in both units of my duplex. From the beginning meeting with sales guy, Josh, to final installation at duplex, all personnel top notch. My tenants commented on professionalism, competence and friendliness of all the staff. I totally agree and would hire them again if I ever need additinal heat pumps.

I spoke with Don B. about getting my heat pump serviced and he was knowledgeable and very helpful…read moreand put my mind at ease because i was thinking the worst and he made it easy for me to deal with. The price was a lot less than i was expecting, thank you! I would recommend Don B. anytime!

We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

Emerald State did an excellent job with the upgrades to our new home! They Installed a ceiling fan…read morein the loft, replaced original switches with smart dimmers that we can now control on the Home Phone app! Also had an additional outlet added in closet for the cordless vacuum and an additional outlet box on the exterior for the irrigation system. Very professional and did everything up to Code. Added the latter 2 jobs above by accessing thru crawl space using a general circuit instead of a dedicated Kitchen circuit that would have been easier and less work. We also appreciated the care with using "booties" that came on and off every single time they had to step in and out of our home. I would very highly recommend them and will definitely use them for the future!!!!

They don't make 'em like this anymore. Dennis and his team are extremely professional,…read moreknowledgeable, and responsive. Highly recommend if you want your job done the right way by a trusted local pro without the risk of getting the 'run around' by one of the large electrical service companies. Thanks Dennis!