Parted ways with Rick today. I originally found the Pool Tender through Rick's amazing daughter who…read moreused to work at the veterinarian clinic I used. His daughter gave me her card for pet sitting service and when I looked on the other side of the card, it was the pool cleaning business. I'd been looking for a new service and decided it was fate that I give them a try. Been a customer for almost ten years and never had a problem with Rick but I have had multiple problems with his staff either doing a sloppy job or not even doing the service at all. I attribute this to a lack of quality monitoring by Rick and a lack of pride by his staff in their work. Rick goes through tech turnover regularly, so each year I see a couple new faces...they don't seem to stick around more than a year. Here is a list of things that have happened with different Pool Tender staff over the years: -the pool tech didn't show up for weeks causing the pool to turn green even though they were charging me for service the whole time -the pool tech wreaked of alcohol and weed -the pool tech billed me for supplying chlorine tabs even though I supplied the chlorine. -the pool tech failing to notice or advise the pool robot was inoperable -the pool tech failing to notice or advise the pool pump was malfunctioning -the pool tech failing to brush the pool causing the sides of pool to be black for weeks and weeks -the pool tech being belligerent and lacking customer service skills. I'm attaching videos I took earlier this year in January and February and August of last year. These show the state of the pool after the tech "completed" the weekly service at my house. The walls and floor of the pool were almost black with dirt, the robot was not running just sitting in the same spot for days and days, and the pool pump was not working. If this was your pool, would you be "Good" with the level of service provided? Does $30 for 10 minutes or less at the house seem like a "Good" value?

I highly recommend Pool Tenders. Worked with them when they were under a previous owner & Rick…read moretrained that guy. LOL Very nice & most important honest! Hard to find in the pool business sometimes. He is also incredibly knowledgeable. Explained things to my husband & I in layman's terms. I have referred friends to them as well without a moment's hesitation. Great company/great service!

I want to start off by saying that Michael and his wife are amazing. They are so helpful when they…read moreare taking care of your pool. They would always do an amazing job when they are doing your pool themselves. When we started with them they even allowed me to use their pump at no cost to pump the water out of the pool. So generous. However over the last year or so they have, what I believe, gotten so busy that they have had to hire new people or contract out to other pool cleaners. I think this was due to the owners amazing work ethic. However as that change happened the service and cleanliness of my pool declined. Over that time I have had to maintain my pool more than when the owners were taking care of my pool. I had to fix a mold problem myself when one of their fill ins wasn't taking care of it. I have had to also get in the pool myself and clean the drain of things that should have been taken care of. Also I assume one of the randoms that cleaned the pool messed with the valves and it wasn't working very well. I got it back to perfect now and its cleaning perfectly. Maybe my lack of communication with them led to us having to part ways due to these issues and one other, but if a company hires someone to do a job the owners were doing before make sure they are trained well and can pay attention to detail. I would highly highly recommend them to anyone if the owners will be the ones cleaning your pool. However if you can't get them to do it themselves, sadly I can't recommend them unless more training for their employees can happen.

No not hire these people! As a single woman with a large diving pool, I made The mistake of hiring…read morethem after I saw his truck drive-by with his phone number posted on the side. They make you sign a contract which I don't have a problem with and then they tell you that they want to take every single holiday off etc... Which is absolutely ridiculous because the people with pools we typically use the pool for family gatherings etc. during the warm holiday seasons. My main problem with them is that when my filter broke he acted like he didn't know what happened and then told me that I needed to hire someone else to fix it! Leaving me on my own and even more money to spend! . The next two service treatments they left lots of dirt and grid in the pool and didn't even take the time to fish out the debris in the shallow end! Very lazy in my opinion Even after I asked him to remedy the dirty leaves at the bottom of the pool since I was paying them $115 per month! So I went and head and told him that I no longer need his services. When I hired my new pool guy he was very certain that these guys broke my manifold and gasket for my filter he said it had to of been someone pushing it down really hard. So that just goes to show that they're not honest and they do not take care of their clients! Run don't walk away from these people! From now on I'm only getting word of mouth referrals from my friends and neighbors not some phone number off of a truck that I see ! Update! After posting this Review- As you can see the owner is very Juvenile and Unprofessional! He in return attacks my character and my work- Wow! Just goes to show what a piece of crap this guy really is! Haha! Lmao

Pay no attention to that negative review below because if you look at the pictures, the background…read moreis completely different so they are bogus.... ANYWAY, the guys came and put up my pool did a great job and cleaned up their mess...Have a couple issues, little leaks, waiting for him to stop by and fix. Very nice guys, Would recommend and use them again. 5 Stars Deborah, Surprise

I am a repeat customer a beach bum pool service. I originally found them through thumbtack to…read moreinstall a new filter for my chlorine pool. They did a great job and was very knowledgeable that I hired them again this month to complete tile restoration, acid wash, And repair the grout line. They are very knowledgeable, professional and do outstanding work. My pool has never looked better. I highly recommend Percival and beach bum pool service.

This business was started by Howard Coates who ran an efficient and reliable business of cleaning…read moreand services pools for many years. In 2021 he sold his business to Brian Crawford who took over the clientele and pools. For the first year, service was reliable and Brian was quick to respond to questions. In June of 2022, service quality took a nose dive right around the same time as the regular pool service person left the company. Then in July 2022, pool service completely stopped. Unannounced. No warnings. No messages. Nothing. Many in our neighborhood called, texted and emailed and no one received a response from Brian. At first we were worried that something happened. Then we heard he was still servicing pools in Ahwatukee. Now we were all pretty pissed especially considering our pools were turning green and no one was helping. He basically decided our area wasn't worth servicing anymore. Which is fine. But to totally and completely leave everyone high and dry is Bs. And to not respond or explain why he was leaving our area and instead leave everyone with multiple hundreds of dollars in fixes to get our pools clean in the heat of the Summer. BS. Zero stars if that were available. Don't expect reliability and good communication.

Howard and team have made my life easy! His team is the most knowledgeable pool team in the valley!…read moreThey are ethical, professional and knowledgeable. Look no further for your pool service company!

Michael has been servicing my pool for a little over a year. He is very honest, reliable and easy…read moreto work with. He provides picture of the pool post cleaning which is very important to me. He also provides additional notes if you need to address anything with the pool or if anything that needs to be addressed to keep the pool safe and clean. I would highly recommend his Bullet Pool Services.

Michael is professional and provides such great service to our pool. I get weekly updates when he…read morecomes by to service and is always available for any questions I have. I have no worries about the status and quality of my pool since I know it is in such great hands with Bullet Pools! Thanks for everything Michael!!

Install new tile on the water line and jacuzzi seat looks fantastic. The install was quick the crew…read morewas cautious working up against and on the cool deck. The repainting of the pool looked great it has a Mediterranean deep blue look to it. I have received many compliments from family and golfers from the tee box on the entire project. Now for the bad. Issues with the paint weren't addressed immediately as I requested. It took months for business to agree to make the necessary repairs due to disputing the charge. Once they agreed I have to wait until fall to have the pool steps, jacuzzi entirely repainted and hopefully nothing else pops up. Regardless who you use get apples to apples bids and everything you request along with their warranty in writing.

We loved working with Bernie. He undersold himself and delivered big! Not only did he come in with…read morea MUCH shorter timeline than competitors, his price was very reasonable. He was a direct referral from good friends of ours where we saw first hand the quality and care he provided! We are recommending him to everyone we know!

I had reached out to Chris late Thursday, he was at my home early Saturday to repair my pool…read moreequipment. He was able to give me his opinion on the issue I was having through text/pictures I sent him beforehand, as well as give me a competitive quote. Other companies I spoke to wouldn't have made it out for at least 4-5 days later, one even wanted $100 more for the same job. He showed up on time, was friendly and knowledgeable. He even helped me with a couple other things too. I'll be in touch with him the next time I need anything repaired or diagnosed on my pool. I would definitely recommend.

Fast Lane is one of the best pool companies you can call. These guys are awesome. Chris came out…read morethe day after Christmas. I was shocked. Hard work and very honest. Don't believe me? Give them a call!

Just used Todd's services to replace a pool pump with a new federally required variable speed…read moremotor. They are pricey at $1,267 but a three year old federal law will not let you replace a pool motor that goes bad with a $300 replacement motor. (Like me, I'll bet many pool owners are not aware of this.) I checked around and prices were the same with other pool companies. Those companies did not have valid contractor licenses with the state. For a price over $1,000, Arizona law requires that the work be performed by a licensed contractor. I went on www.azroc.gov which is for the Arizona Registrar of Contractors and through a search there found Always Clean. The installation was great and it took him a little over two hours including the training of how to use the computer system it has. You can spot a true professional by how accurately they can perform a repair or install task. Also, they can troubleshoot any existing problems with ease. Todd made it look easy. There is no way that I could have done it. When your kids or grandkids swim in a pool you want absolute safety. Hiring a licensed contractor is worth it.

Todd Holoway's company has always been reliable, price conscious, helpful, and maintains my pool…read morewell despite our awful summers..