I have had many eye problems and have been seen by a number of specialists in this group. I have…read morefound them to be knowledgeable, caring and compassionate. Also the office staff goes out of their way to accommodate your needs. Kudos to Dr. Basilice, Dr. Connor and Dr. Llin

Almost a 2 HOUR wait and no call before hand to let me know they were running behind. Didn't feel…read morelike my time was valued at all. Seems like they over scheduled. Waste of time, go to a different doctor.

Unfortunately, had a horrible experience with the Riverhead office the other day. I took my…read more75-year-old father (who is a stroke patient with a speech/cognitive impairment) to his eye doctor appointment and was asked to speak to the office manager to discuss a previous large balance due. He was getting his first exam of the visit, and I usually sit in there with him to assist with his speech impairment. I was asked to leave the room to speak about the balance. Leaving him in there by himself. He was initially administered on shot of Avastin (eye injection) on his first visit a few months back (Sept). Of which his insurance mostly covered, and he had to pay a small balance of under $50. On his second visit in October 2024 he needed another injection. Only this time they administered Vabysmo instead of Avastin. During the time of this second visit, we were not given appropriate information (and I was sitting in the room during the visit the entire time) of the cost difference of this different drug injection and how much his insurance would require him to pay out of pocket. We were also not given the information of why the drug was being switched from Avastin to Vabysmo at the time he was given the injection (on this last visit I asked why the doctor made that decision and was told that Avastin was out of stock and there was a shortage). We also come to find out that the Vabysmo out of pocket cost was close to $450 for the one injection. Hence why he had a large balance due when we showed up to his third visit on 1/21/24. My father is an elderly man on a fixed income and does not have ample disposable monthly income to pay these large costs. I cannot understand why this information was NOT provided to us BEFORE the injection was given so that we could make the decision as to whether or not he could afford it. Instead of going ahead and giving it to him without ANY information prior. I spoke to a few people while at this recent office visit - and no one seemed to adequately provide me with information as to why this could have happened or supply a reasonable solution other to say that my father owes this balance and there was a payment plan he could set up to pay it back. Upon NEGLIGENCE on their part nevertheless! The office manager there seemed very understanding - and tried to offer a hardship application to us to help cover the cost of that injection. It was a 3-4 page application and tax return info would be needed to apply. But again, no guarantee that he would be approved. They also offer something called GoodDay Insurance as well but that's all upon acceptance and we were supposedly 'on a list' waiting for that to open up. While now waiting in the room for the doctor, an assistant is in the room and asks him to sign a screen to accept the administration of the drug. I stop her and ask her the name of the drug that he is signing for - she says Vabysmo. Are you kidding me?? After all this and letting them know that he can't afford that drug and needs to have Avastin instead - they were still having him sign off on Vabysmo again??? I told him not to sign and explained to her AGAIN what the issue is, and we would like to speak to the doctor. She leaves the room and comes back in and asks me to take the phone. I then speak to the person on the phone that handles the GoodDay insurance program who informs me that the hardship application that we were given by the office manager - would not be applicable to drugs, only other services/exams in the office if needed. So, the information the office manager had given us was incorrect. She also informs me that they could still give the Vabysmo injection that day and hopefully -but with NO guarantee - that he would be approved by GoodDay once it opened up. Or that possibly the doctor could agree to give him a sample or something this time around. She said she would speak to the doctor. But I told her that in order for me to agree to this, I wanted something in writing saying that my father would NOT be liable for another out of pocket expense this time around. I handed back the phone to one of the assistants and we waited again in the room. I couldn't believe the confusion among all that was happening there. And all the misinformation and/or LACK of information that we were given. At this point my father was getting extremely agitated and anxious seeing all that was going on and I began to get worried for his health. He was saying he just wanted to leave. So that's what we did. We walked out of the appointment and didn't even wait until the doctor returned. Upon leaving I told them there was too much confusion going on in that office and he wants to leave. They stared at me and said nothing. So, we left. My father should NOT be responsible for the large out of pocket balance due of that last Vabysmo injection. There was definite negligence on the part of the doctor and staff. He will not be returning as a patient.

If you ever should need eye surgery long island…read morevitreoretinal consultants are excellent. Dr David Poon Dr Fastenberg Dr Jessuca Lee Dr Ferrone Dr Rosenblatt Are all excellent. I had a torn retina and Dr Poon performed lazer surgery in house. I just had eye surgery at Syosett Hospital performed by Dr Jessics Lee. Dr Lee performed the eye surgery under one hour. She did an excellent job in the repair of my eye and today I just had my eye checked and everything went exceptionally well. Lowering your diabetes and blood pressure will help immensely with avoiding any eye related problems in the future so take good care. Maximilian France

The worst customer service ! Treated so disrespectfully. The rudest, most obnoxious, passive…read moreaggressive person I've ever had to deal with. Should not be in this business that has to deal With customers . Spare yourself the humiliation and go somewhere else .

We are from out of town and had an urgent issue with my son's eyes! They were so kind and…read moreaccommodating. They were also professional and delivered excellent care. We are so grateful for them being there when we needed them!

Excellent eye exam, very helpful with picking out glasses. Wonderful pricing. This is my new place…read moreto get glasses now!

The optometrist is very good but the team doesn't know what to order. I had to figure it out…read moremyself. I would prefer that the professionals do that because I paid them for the examination. I would just make sure everyone was on the same page before leaving.

Two years ago my daughter and I went to Vision World for new glasses because it's among the few…read moreplaces that accept my insurance (besides Cohens which is the worst place to go). The staff was polite, and they tried their best to be helpful - not in a way that really suit myself or mu daughter. I need glasses for both distance and reading, so the doctor recommended bifocals - in my early 40s, I did not want bifocals, plus I don't need to wear them for everything - for moderate range, I don't need the glasses. However the doctor and the lady at the desk kinda pushed the issue and the doctor shown me an example where you don't see any embarrassing tell tale lines in the bifocals, so I decided to give them a try. Next part, choosing frames, I purchased frames from a separate retailer prior to the visit knowing what I had in mind, but the doctor said they were too small for bifocals and had the lady at the counter show me some and show my daughter some for her distance only glasses. Thing is, she was only showing me the stuff in the range of my insurance- which would have been fine and appreciated- if I wasn't willing to spend extra out of pocket money to get exactly what I wanted and she nor the doctor seemed to understand I didn't care about extra costs, I didn't like the insurance frames and would have happily spent extra money on a nice pair of frames. Well, I ended up with the insurance frames which weren't the most horrible but not exactly my style and same for my daughter...Fast forward about 10 days when we go back to pick up our glasses. Not happy. The bifocals had that embarrassing line, and they hurt to try to look through but they said to test them out for a couple of weeks that I would get used to them. Fine. At first my daughter thought her glasses were fine too, until she actually tried to see something 8 feet away that was completely blurry - her prescription is either too strong or not strong enough. I tried the bifocals for two weeks and HATED them. I ended up going back to have my prescription separated- a pair of glasses for distance and a separate pair for reading - which the doctor really didn't want to do but because I wasn't happy with the bifocals he done it. Only thing is, my prescription wasn't accurate either- the distance glasses aren't strong enough. The employees here aren't bad, they do seem to try to help you stay within the parameters of your insurance but the most important part - getting the prescription wrong is a big problem. Lens Crafters doesn't take my insurance but they are the only vision center that ever got my prescription right and I got the exact frames I wanted.

We have used Vision World for over 30 years and have never had any issues. Doctor G has always…read morebeen a true gentleman and our children alao went here for years.

WOW WOW WOW! Amazing products, but this location gets 5 stars for amazing customer service. **Meg**…read morehelped me so much today. I purchased my second pair of glasses this summer. It's been four years since my last warby purchase (that's how long these last). I received them in the mail and have been IN LOVE with them, like I wear them every day now (new habit bc I love them). Unfortunately, I somehow scratched them in a few weeks and gave warby a call. They sent me a new pair for ~free~ and I just have to send the others back. Winning! Warby offers amazing customer satisfaction policies. I get the second pair and they are the same exact glasses, except for some slight variation in tortoise, and they're just a tad crooked. I spoke with the customer service rep, and they said I can send them back *or* have them adjusted by an optometrist. Easy enough, but my opt. has not been able to get me in. I'm from the Hudson Valley and on a day trip to the Hamptons, I brought my glasses in case I went by the store in the city. I randomly drove by this location so I gave it a go. Meg greeted me instantly and heard my situation. She was able to take the new lenses from the newest pair and put them in the frame I loved the most, and process the return. LITERALLY SO EASY AND IM SO HAPPY I LOVE MY GLASSES. She was so helpful and professional. Glasses take time to get just right, they can be as hard as finding the perfect pair of jeans. But a great company coupled with a great employee Meg, and I'm a more than satisfied customer. Thank you Meg!!

FAIL! I needed glasses fast and I already had a prescription... I called the local store number -…read moreand got instead another mind-numbing answering service who had no idea where I called or anything... Took 5 minutes out of my life to figure out they needed 2 weeks to make them. I went to a different local store and got them made WHILE I WAITED!! 20 minutes!? WARBY PARKER with relentless slick mail and magazine ads and magazines - Another example of Private Equity companies raising prices and out-marketing high quality local providers.

I've been coming here for the past several years after I have had my eye doctor appointment with…read moreSight MD , which is right next door. It's very convenient ! Some of the frame prices are rather high but frames in general can be very pricey anywhere you go. I only need reading glasses and so I never get anything fancy , designer or too expensive . Sadly I was quite surprised to see the terrible reviews they have received . All I can say is my experience here has been quite different. They have always been friendly ,helpful , patient and have gone out of their way to help me find just what I'm looking for. Today I picked up my new reading glasses . They are very simple and sleek , love them !

I honestly have no idea how this place stays in business. They took me for an exam for contacts…read moreand didn't even measure my eyes, gave me the wrong size contacts and then told me my insurance didn't cover it. Meanwhile, my insurance does cover my contacts. I trIed to get the prescription to bring to a different doctor but the doctor that writes prescriptions only works on Fridays. What? Meanwhile, Friday passes and the doctor didn't even touch my paperwork. I really wanted to give a local place business but next time I'm going to Davis vision.

Dr. Minkoff always spends time and seems genuinely interested in her patients. I have been to her…read moremany times, and recently took my elderly mom, and again, Dr. Minkoff took the time to thoroughly examine her eyes. She has complicated vision problems and the doctor was making every effort to try to improve on her prescription. Very appreciative of her expertise and patience.

I've been going to Dr. Minkoff for more years than I can count. Her knowledge of contact lenses is…read moreunparalleled. Other doctors can't be bothered with fittings. Dr. Minkoff takes the time to fit & make sure that the contacts are the right ones for me. I live an hour and a half away but make a yearly appointment to see Dr. Minkoff. She is professional, thorough and friendly. Highly recommended.