The worst customer service ! Treated so disrespectfully. The rudest, most obnoxious, passive aggressive person I've ever had to deal with. Should not be in this business that has to deal With customers . Spare yourself the humiliation and go somewhere else . read more

We are from out of town and had an urgent issue with my son's eyes! They were so kind and accommodating. They were also professional and delivered excellent care. We are so grateful for them being there when we needed them! read more

Wonderful store with a great selection of beautiful glasses... And an extremely kind and helpful guy running the place. Very satisfied, will definitely continue to patronize this wonderful shop! read more

I brought in a pair of very squished Fendi sunglasses (missing one nose bridge, completely flattened and both ear pieces extremely stretched out wide). The sales person asked me to leave them there overnight. The next day around noon I received a call to let me know my sunglasses were ready for pickup. So fast! The sunglasses were completely restored and there's no sign of the previous damage. What's more, there was no fee for the repair! I could not be more impressed with the service and quality of the repair. I would not hesitate to recommend Optyx in East Hampton read more

Huge thank you to Jesse from OPTYX who helped me when my daughter needed her eyeglasses fixed. We brought them in and even though it was a difficult job he took his time to help us and didn't even charge us a dime. Thank you Jesse! Awesome place read more

This place has a pretty nice selection of designer eyewear and has fast service, but the associate at this place "MK" has the wrong temperament to work in retail. Her attitude was so consistently nasty at every encounter we shared in the process of getting my new eyeglasses, that I am more relieved to be done with her than I am excited to finally have my glasses. She was not just short with me on the phone when I called to make my appointment, she literally raised her voice at me for asking a simple insurance question. I shrugged it off...maybe she was having a bad day. But she was even nastier in person during my exam, visibly rolling her eyes and balking at my questions and making remarks like "I already said that" etc after I suppose I didn't hear her. Despite being snapped at so many times by this woman I called to follow up on the status of my glasses after 9 days in the 7-10 day window she gave me for delivery. I was specifically gracious and overly polite and she still managed to snap at me "I SAID IT COULD TAKE UP TO TEN DAYS". I won't be using this optician again as a result of this experience. It seems like she's the only employee at the moment as I haven't encountered any other employees other than the doctor, so go in at your own peril, and only if you have a good sense of humor and thick skin. read more

I was on the train from NYC headed towards a relaxing East Hampton's weekend when I realized I forgot my contact lenses. After the initial anxiety I contacted a gentleman named Jesse (I hope that's the right spelling) at Optyx who was beyond helpful, in fact way more helpful than my actual eye doctor's office. I arrived panicking and after speaking with my doctor's office was able to supply me with a 5-days worth of lenses. Great customer service, friendliness and a beautiful store I highly recommend them! read more

Easily the best Optical in all of the hamptons. The selection is great and the staff is beyond helpful. As high end as the neighborhood is, the prices are very affordable. I was able to buy glasses for myself, my wife and my cousins for a fraction of the other folks I visited that same day. I'll be back to Optyx! read more

Its difficult in a resort town to find the level of expertise and customer service that I found at Optyx this week. I lost my only pair of glasses, and Julio went the extra mile to make sure that I was able to get a new pair the next day. He was funny, patient, and clearly knew his business and his inventory. He was obviously here for the summer from one of their other stores, and it makes me want to check out the Manhattan stores when I return. I'm grateful for his help and their service. read more

Amazing service. Beautiful selection of designer Frames. The incredible customer service you will always receive. From the time of purchase expert Attention is provided from help with selection to purchase. Marykate is beyond helpful always. I highly recommend this optical oasis in the Hamptons. read more

I have gotten several different pairs of glasses here, and they have always been very helpful and patient. They really do know there stuff and unlike national chains, they don't try and force you to spend beyond what you want to. I even had a small problem, and they refunded me part of my payment. Great place. read more

Great selection in a beautiful store. Always love finding the right pair with the expertise of Jesse Diaz! The best

Holiday life saver! My poor Dad accidentally sat on and smushed his glasses right before a holiday weekend, the Manager of Optyx was so friendly and easily fixed them for free. Very COVID safe establishment with hand sanitizer and requiring your temperature being taken. Very clean inside and great section. Will be back! read more

Open during Covid with hand sanitizer for customers. I felt very safe going in. They even gave me a sample set of contact lenses for free when I was in a pinch. read more

Very friendly, knowledgeable and helpful staff. Would highly recommend for any needs! Will go back next time I'm in the area

I couldn't be more thankful. The OPTYX staff helped me by cutting a pair of lenses the same day after another store screwed up. I was a first time customer and was stuck in a jam. The service at the store was extremely prompt and the pricing was great. I will be back to buy a new pair of glasses very soon. I noticed that OPTYX carries very impressive stock and the prices for their high quality frames were less than other optical stores that I've been to. I give the store a 5 since my experience was excellent and for their inventory and prices. read more

I went in here today searching for a new pair of glasses and sunglasses. The salesmen were so helpful, friendly, and just plain nice! No high pressure sales and made me feel comfortable. They also suggested I come in and see their optometrist for an eye exam one Saturday and they also took the time to look up my insurance information. They were helpful in making lens / frame suggestions and cleaned my current glasses. I will definitely be back for an exam and to purchase glasses. Stay tuned for my update after my second time back! read more

I have been going to this store for over 10 years. Their huge selection is always classy and interesting and the staff is friendly and helpful. I frequently stop in just to chat and view the collection. Highly recommend... read more

I purchased glasses after being mislead by the sales woman. I was told that my frames could not be used so I went ahead and purchased new ones to fit my prescription. Leery, I decided to do some homework, after researching and calling around I found out that I in fact could use my frames. When I questioned the sales woman about this, she out right lied to my face, stating she never said that. After challenging her, she back tracked stating that yes, they could have been used, but they weren't good for distance. Both my husband and myself were floored. Its a shame tho, the optometrist is quite nice and seems to be quite knowledgeable. read more

Walked in needing some contact lens solution and was greeted by 2 very friendly sales people. As soon as I walked in, the place had a great vibe and I didn't feel intimidate or pressured to buy anything. I asked for the contact solution and they gave it to me for free and said happy Memorial Day!! I live in the city but will make this my go to optic place in the future. read more

Thanks to Mary Kate McNally, my glasses have been fixed perfectly! She is not only helpful, and knowledgeable; but also personable :) loved our chat! All around great customer service! I will return! Thank you! read more

Coming to East Hampton I was excited until I broke my glasses. I went in Mustafa was all smiles. Told me not to worry and found the perfect pair of glasses. He recommended a place for me to eat and relax while he finished working on my glasses. Not only would I recommend this place but I want to say to deal with someone that made you feel good after feeling really bad is priceless! Go see the Muse at this place he is amazing ! read more

I had a very bad experience with another local optician - I could not see very well after many visits trying to correct my vision and finally gave up. Being completely frustrated, I visited Optyx. Mary Kay, the manager, was very helpful and my progressive lenses are perfect and were ready within 48 hours. It is wonderful to be able to see clearly again. I highly recommend Optyx and Mary Kay. read more