Same poor experience with Sound Roofing. New roof in 2018 and a leak sprung after 28 months. I had to contact BBB before anyone returned my calls. This lead to a controversial "repair." Get this from another post Patti O F "They sent a guy who refused to wear a mask in our home, claimed COPD prevented him from wearing a mask." This is the same situation I experienced! Now roof is leaking again in the same "repaired" spot. My email to Vince@soundroofing.com and questions@soundroofing.com were bounced back as "server unavailable or unable to receive mail" Yelp post mentions Sound merged with Metropolitan roofing. My call to Metropolitan I was told they're not affiliated and Sound Roofing owner passed away. read more

Now also known as Sound/Metropolitan Roofing: They are merging. We'd give 0 STARS if we could! AVOID this company! They do not stand by their work. FOUR LEAKS in our SEVEN-Year-old Roof and insulation blocking the bird blocks! Spring 2016: Sound Roofing Systems, Inc. installed a GAF roof, insulation and gutters. January 2017: First leak in living room and attic. Vince, the owner fixed. January 2021: Another leak in the living room and front entry near skylights. It took weeks to get them to fix it and they never shared the information with GAF at our repeated requests. December 2022: A leak in the garage. Sound/Metro came out right away, looked at it and said it wasn't their problem. They told us to go to GAF. Jan 2023: GAF sent out a roofer who found another leak in the attic and the installation is blocking all the bird blocks causing condensation. 4 LEAKS and poor installation of insulation in 7 YEARS. AVOID SOUND SYSTEMS, INC. and METROPOLITAN ROOFING AT ALL COSTS! read more

So far, so good. Bret was awesome. The crew too. They showed up on time, did the work as scheduled, and cleaned up well when they were finished. This company was recommended by my dad and he was not wrong. They were all pro. read more

The worst experience I have had with a contractor. Vince sold me on his company. They replaced our roof and while it looked good we found out 4 years later our roof was leaking around both of our chimney's. They did not replace the flashing around the chimney's, folded the old flashing over the top and attempted to screw the flashing into our brick chimney's. Those workers knew our roof was going to leak when they made that decision. We have a warranty, SR sent a guy out and he said it was not their problem, our chimney's were leaking. It was the middle of winter and it was pouring every day (2023). We had another guy get up and take pictures of the poor flashing job. Sound Roofing then admited it was their issue and sent 2 guys to do the repair, one of them was the guy that said it was not their problem. It took awhile to get them here, they had to fit us into their schedule, we were stressed to the max, they said if it was leaking for 4 years then it could leak awhile longer. They took 2 days replacing stained plywood and shingles and redoing the flashing around the chimney's. Next we engaged a Mason to look at our chimney's. The mason said they did a fairly good job reflashing one of the chimney's. The other chimney had a strange caulk, he said they must have run out of the right caulk and subsituted something and even shoved plastic behind the flashing to try to hold it in place. Our home has lost value, we have to disclose these issues to any potential buyer. We thought we were doing the right thing putting a new roof on and protecting our investment. So disappointing, so stressful, so damaging to our property. I would never hire nor recommend this company to anyone. read more

It took them several months to tear up our wall and not repair our roof. It took another few months to get them to respond to our calls to repair the torn up dry wall. They sent a guy who refused to wear a mask in our home, claimed COPD prevented him from wearing a mask... he was a dry waller supposedly... who can't wear a mask...so we sent him packing, out of caution. We called to tell them about their maskless drywaller and the dispatcher seemed surprised by their employee's refusal to practice safety in our home. I guess she didn't know he had COPD... She said she'd send someone else out, but never did and never called back. We finally got someone else to do the drywall through a different outfit so essentially, we paid an enormous amount of money to NOT get our roof repaired and to be entirely ignored for months before paying someone else to finish their work. Buyer beware. read more

Everything about their service was great! Highly recommend them! They have done 5 houses in our development and everyone is very happy. Pricing is fair and timing is great with a team arriving and finishing up within 3 days. They clean up after themselves very well and every one is very nice read more

Had new roof, some plywood and gutters installed a year ago. It appeared they did a good job. Were on time and cleaned up. After a year the shingles have lost a lot of granules. I know they lose some. My twenty year old shingles looked better than these after one year. Weird dent marks spread all over. One shingle looks almost like it has a hole. Several shingles lifting up. One shingle buckling. One of the plumbing vent caps has a hole in it. Gutter leaks at seam over front door. I have called several times and no return calls. There is supposedly a warranty but if you never call back hard to keep customers happy. I would HIGHLY recommend NOT using this company. read more

I have been trying to get a hold of sound roofing for weeks now to seal our roof around our scuppers they installed incorrectly. all I want them to do is fix an issue they caused and I have called, emailed, all multiple times. Talked to multiple people and nothing has been done. They even told me someone would be out to fix it a few times and no one ever showed up. This is ridiculous. I do not recommend working with them. read more

Excellent job on my multi roof home! Owner Vince gave a professional detailed quote and was half the price of two other companies! We had a tar and gravel roof covered with moss. Jose's team shoveled off the moss , stripped the tar and paper down to the decking and installed a beautiful TPO membrane roof. He and his crew were polite, professional and answered questions and made suggestions as the process went on. The work went on for 2 weeks due to weather conditions but we were made safe and secure when work had to stop. Should also mention Sarah in their office who was also attentive, responsive and considerate in scheduling, answering questions and making sure all went well. She sent Alvaro out to temporarily patch a leak a month before install because weather was too bad to start the project. Highly recommend this company! read more

Sound Roofing - garage showing ridge vent structure - General Contractors Near Me - Burien, Washington

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Sound Roofing did an excellent job on our roof. I would highly recommend them. They were timely, professional and their materials and labor have a great warranty. read more

Called first thing the morning after a storm reporting suspected roof leak on new roof (with 40 year warranty) less than 18 months in. 36 hours later no callback. Wrote email last night complaining about lack of response. No response today. Now 48 hours after reporting suspected leak I have not heard from anyone. read more

Sound Roofing installed a PVC membrane roof on our house. I should also note that our roof is large and technically challenging. They also had rot, skylight, and venting issues to contend with. Our initial impression is that these folks do wonderful, high quality work. Compared to the previous roofer, it is night and day. With all the heavy rain recently, I've already noticed it drains much, much better as well. You can clearly tell the installers cared about craftsmanship. Aaron and the crew that came out were great to deal with. We would highly recommend them. read more

These guys did an exceptional job. To start it off their bid was extremely detailed and included extra flashing where the roof meets the gutters and siding. The site was kept clean while the work was being performed and our new roof looks great. They also helped us a lot with color selection as it was difficult to choose. We've had very few large home projects that go this well. We are very happy with the job from Sound Roofing and would not think twice about using them again. read more

Called multiple times to schedule a roof recertificarion and they won't call back, eventually Adam called me to tell me they don't so it why couldn't the customer service have knowledge to tell me this up front instead of wasting my time. read more

Sound Roofing did not provide us the lowest bid, but we really liked the owner, Vince. When we told him that we had water damage to some plywood, he insisted on climbing into our attic to see it first-hand, so as to provide a more accurate bid. When we found more damage, Vince gave us a new bid, and worked with us to accommodate some special requests of mine. We happily hired him. And we would recommend him to you. Ours was a four-star experience, but yours should be a five-star; read on to see why... The crew had tough duty; it was cold (February 2018) and actually snowed the night before the final day's work. But they were professionals and monitored the temperature closely, to make sure it was warm enough to install new asphalt shingles. The foreman, Alvaro, was competent and friendly. But he hadn't been informed about all of the water damaged plywood, or the special requests we had written into the contract. Once I realized that it was ok to talk to him directly (I didn't need to talk to Vince or his Operations Manager), thing went better. The crew found a couple extra areas of damage that needed to be replaced, so the job took longer than planned, but they did a great job. They were even working by headlamp for over an hour one night, just to finish one area before any overnight snow might fall. They were also diligent about cleanup. We ended up finding several staples and nails on the ground after the job was done, but a lot of that was because the ground had been frozen; the large magnets they used couldn't wrest the nails out of frozen ground. I waited until the temperatures warmed and then cleaned up the rest by myself. One of the workers accidentally damaged our vinyl siding one day, and quickly brought it to our attention. Sound's Operations Manager said he would find a contractor who did vinyl siding repair, and take care of it. He hired NTS Construction, who did an outstanding repair job, better than we imagined was possible. Summary: Vince's estimate was spot-on, pretty amazing considering all the damaged plywood we had. We had some issues with the Operations Manager, who relayed incorrect information to some of the workers, and was then unreachable by phone. But working directly with the foreman got us around those. Still, it required that I be home to make sure that my special requests were honored at each stage of the job. This was the only reason I lowered my rating to a four-star review. NOTE: a standard reroofing job wouldn't need monitoring; the crew was very experienced and competent. Also, I spoke with Vince after the job and he told me he was aware of the miscommunication issues and was already in the process of making some changes. So I have every reason to believe that you will have a five-star experience with Sound Roofing. read more

I couldn't be happier with my new roof. Excellent workmanship at very reasonable price for roof and gutters . It was a pleasure working with Vince and his team. I highly recommend Sound Roofing!! read more

I can not believe there are no reviews yet for this company, although I do not have any room to talk because they put a roof on my house two years ago! Now My two cents on Sound roofing. I had this company (Sound roofing) put a new 30 square foot roof on my house 2 years ago, they did an excellent job for a very good price. Vince Christianson (the owner) is a very professional, pleasant, respectful, caring, and honest business man, and all his employees I dealt with were also. I am restoring my house and have had a few contractors doing work on my house and Sound roofing (Vince) has been the best contractor I've dealt with so far. After the siding was put on (by another company) I called Sound roofing back to put the gutters on my home, again a very good job with a great price. I highly recommend Sound roofing and would not think twice to refer Sound roofing to any of my friends! read more

We are so happy with our new roof! We had our cedar shake roof replaced with a composite roof by Sound Roofing. Brett and his team were so professional and worked around all the rain we had and fantastic clean up. We would highly recommend Sound Roofing for any of your roofing needs! read more

They replaced our roof in April 2013. Excellent crew, and work. Exceeded our expectations. We highly recommend them.

Sound roofing replaced my roof and they were wonderful. I chose them for several reasons. They received great online reviews on multiple sites. I had friends and neighbors recommend them to me. And I liked Vince when he came by for the quote. After the job, I was extremely pleased. I have since recommended them to friends who were also very happy with the work. I would pick Sound Roofing again in a heartbeat. read more

My husband called after our roof was leaking, Sound said they would be out between 10:00 am and noon. Never showed up, didn't call to explain. Sorry, you lost my business read more

Great price, quality work, done quickly. Excellent communication and quick response to a couple of concerns I had after the job was done. Very trust worthy company, highly recommend. read more

My roof was done in Feb 2015. I waited this long to see if any problems cropped up. None did! I had the roof done with CertainTeed comp roof and nine Tam skylights. No problems at all. Other companies wanted 4-5 days. This company said two days and it was, in fact, two days. Good cleanup and good followup. Good price, good installation, done quickly. Works for me. read more