We got a full pack and move done. We rented the plastic totes which were great. The women packed us…read moreup quickly the day before our move. The crew did a wonderful job with our antique piano on our move day. I would recommend this moving company to anyone in the DFW area. We enjoyed working with a family versus a large company. We got the best price. I'll be using them again.

They packed, moved, unpacked and organized my 4200 sqft home move. I was referred to them by a…read morefriend, and I'll definitely recommend them to everyone. It was like having personal movers work with me.

Fast very convenient very polite and reasonable very friendly very nice and respectful thanks againread more

The Good: The lead…read more(Emra) was great. They were running late and he called to give us a heads up. He did a great job wrapping my furniture and cleaning up the messes that the other two made. If you can get him with his best guys then you will probably have a great experience other wise. The bad: The other two guys could at best he described as day laborers (hopefully) because they had no clue what they were doing and eventually after 4 hours of crying watching them pack and after the last piece of furniture was loaded we let them on their way. In the 4 hours they were here they didn't manage to pack a single room. We had prepacked most of our house so all there was to do was a couple decorative pieces which we had run out of bubble wrap for and the kitchen (everyone's nightmare) so we figured it wouldn't take long at all. The first sign of trouble was when it was clear the packers didn't know what they were doing when they stacked our prestacked piles with the top box on the bottom rather than lifting them from the bottom causing many broken boxes. The second sign of trouble was when we watched them attempt to pack our kitchen. One of them dropped a box of spices and they shattered leave about 5 pounds of sugar on our floor and we are still - a day later - finding random spices under our fridge. We also observed them pack our decorate serving bowls upside down and on multiple occasions had to have the lead repack boxes that were overstuffed and would not close (again, they were content to leave them like that). The Ugly: My wife had to explain to the packers that mattresses needed to go into a mattress bag; the guy was getting ready to take our mattress uncovered to the truck. When we had had enough was when one of the guys when instructed to put our espresso machine back into the box started tearing apart the Styrofoam so that it would fit. Luckily we stopped him in time and - in fairness - the other guy helped me figure out how everything lined up. What was the last straw for us was when we realized that our stand mixer had not yet been packed but the Styrofoam for it was there and the box not. It turned out that they had just put random stuff into it. At that point we had had enough and we just rushed them out. When we unpacked the stand mixer box we just had to laugh. Inside were all the lids for our nested Tupperware but the Tupperware itself was just sitting on the counter. The top to our tea kettle was also in that box but the tea kettle was still on our stove. We spent the rest of the night doing what we had thought we had paid professionals to do. I mean I guess we just paid $1K for a great dinner party story but I would advise you look elsewhere or be insistent on who you get. Like I said, Emra is great and this has no bearing on him but you are the company you keep and you hire so I will give him a nod and give them 2 stars but honestly avoid this company.

The good: - Communication: It was extremely easy to book…read morewith them and they were extremely flexible when my closing date kept shifting around. - They were on time day of - One fragile lamp was broken (it wasn't wrapped I believe even though it was glass) and they offered to replace that part - Our movers were beasts moving our stuff for over 8 hours straight! Not sure if having more people could've helped that though - should we really have paid for 8.5 hours for a 1.5 bedroom move or could there have been more people? - Most of my stuff arrived in the same condition which is always the scariest part about moving, like my huge mirror, my white couch, and most of my furniture - Very nice The okay: - I'm still finding pretty deep scratches on expensive furniture and my walls/floors of my brand new house. My old apartment was extremely hard to move from, so I understand that it wasn't easy. The move took a lot longer than expected because of it (which wasn't really a problem for me cost wise, as I understood the difficulty). I'm sure our movers were super tired. I read online that you could submit a claim usually if you found problems after, so when I reached out, they told me it had to be done within the time they were there (I was too busy directing them where to go even though things were labeled and didn't want to keep them after 9pm) so they offered me $50... but I had damages on multiple pieces of very expensive furniture. - They didn't have supplies for unassembly/assembly and had to use ours. They weren't able to unassemble our bed frame because they didn't have tools and although they were very careful and didn't scratch it (I hope), they did not wrap it even though I told them to be extra careful with it. - One mover didn't wear a mask during the move - I labelled most of the items on which rooms they should go to and I still had to direct them to the correct rooms. They got bedrooms mixed up and we had to move some stuff ourselves after they left. - The hourly rate has increased a lot since my first inquiry late last summer - Surcharge for using a card - had to scramble to get cash I'm pretty happy with how most of our items arrived but with scratches on certain expensive furniture pieces, I'm a bit disappointed with the service and insurance process. For the price, I don't think we even saved money by going with Triple 4. Overall, I will probably go with another moving company for my next move.

Outstanding service from my moving team which included Grayson, Justin and Zack!…read more I called at 3:30 p.m. on a Tuesday when another company didn't show up. Grayson, Justin and Zack arrived by 4:00 p.m. Wow! Yes, you read that correctly, they arrived thirty minutes after my first call. Grayson explained everything and they got to work. I had trouble keeping up with the three of them and all I did was direct boxes. They unloaded six U-Boxes containers that were tightly packed to the brim in under three hours! Their work ethic is the best I've ever seen from any moving company...ever! I couldn't be happier with the service they provided for the price I paid! I'll never call another company as long as they are an option. Going forward, Brown Box Movers is the company I'll be recommending to friends and family! Thanks again Grayson, Justin and Zack! You guys are awesome!

I asked a lot of questions and they answered. Process was…read moreeasy. Team was hardworking and got the job done. We hired them multiple times already. I would recommend and plan on using their services again.

Well I hired them in July and was Wow'd. Decided to hire them to do a load/unload this weekend. One…read moreword, disappointed, & it doesn't even begin to describe it! I clarified w/owner Blake my move details verbally & text regarding time constraints. Tenants lease a dock from the City, it closes at 7PM. The moving truck must be out, then the freight elevators close at 10pm. Job was to start at 2:30PM. I reminded the guy who arrived first (Will) of the timeline. 2nd, one of the guys was 10-15 minutes late. But the charge clock was started at 2:30 anyway. They showed up with no dolly or tools. Luckily I had one. Then the late guy actually knew my neighbors & frequently stopped to call out "Jenna" the whole time. My brother & I had moved everything downstairs except two recliners & a shoe rack. We boxed everything up that we could, for easy packing of the truck as I'd recently been hospitalized & wearing a heart monitor on & my bro wanted to make it easy as he had a flight. Boy were we wrong. Took them 1+ hours for the boxes alone. 30ft max from house to curb! to load the boxes alone. They kept asking for more boxes, I asked them what else can you do. We were on a timeline. I asked Will if he told his partner about Being at the dock by 5pm. He said he no, I did, & confused he asked me if this was a load/unload. I went inside to call the owner. Blake asks me if the guys said they could stay. (So they thought the bad a 5 hour load job? How?) At 5:30p we left with 85% of my things. Gave them the address an instructions on how to get to the dock. I arrived at 6:05PM. They're lost, I give directions again. I start unloaded. 6:13p they pull up. I literally with my heart racing helped unload the truck even the fridge. Oh yeah and they broke and scratched up so much stuff as they were loading/unloading. We just now had to get the items off the truck before 7pm as the truck had to leave the city dock but there are cameras w/an officer so my items would be safe as they made the move inside. But here's the kicker. At 6:46pm, we have finished unloading the truck. Wait! You read that right! The same truck they "loaded" for almost 3 hours. It's 1BR apt worth if things, a fridge & two bikes. Anyway, I take them inside, show them the path & how to use the elevators to get moving upstairs. The guy tells me after the 5 hour mark the rate would be $37.50/hr due to the confusion or whatever. I gave them the fob and key to the empty apartment so they could work while I moved the truck. I left at 7:09pm. I got back, & yes the truck rental was far due to it being early in the month. I had to drive 40 min one way then get access when I got back, as I'd left my fob w/them. The movers didn't answer my calls (likely to lack of service down at the dock). I get down to the dock finally expecting to see some progress, all they'd done is move my things 50ft from the dock to the elevator door. Now outside of the cameras & police tower view. I asked them in awe why not upstairs. The guy replied "oh we wanted to get it all closer to the door so it's less walking". Now I'm pissed. It's 9:13pm. No way to get it all upstairs by 10pm. I called the owner again!! Asked why did he send me guys incapable of doing this job! He basically listened & offered to send me another crew the next day at a discounted price. I said how? As I'm paying NOW. He charged me the full hourly rate anyway as I stopped the clock! I was paying for nothing basically because I had help load/unload. Sick no less. Well from 2:45p to 9:19pm the second photo shows how I ended up with this company. The owner called back, said he'd thought about it & would get someone out the next afternoon for no charge! Duh! I already paid YOU. MY THINGS ARE OUTSIDE in a tunnel, unsecured! I said I'd have to sleep outdoors now b/c they moved it outside of security! I'm livid and just say ok. I called my brother who's made it home to Houston to start asking for help finding emergency movers while I load the elevators. I made two trips upstairs by myself before 10pm. SMH. The emergency movers showed up & since it was after midnight I ended up paying the same amount I had to the first company for TWO HOURS of work!!! Luckily I'd been making videos of the progress to build a time lapse of the move & captured their slowness. I can fully support this review with visuals!! DO NOT use them!! You're wasting your time & your money. I don't know anyone who wants to trash money!! The owner did text the next day, asked if I still needed them. I simply replied "nope". Worst experience moving ever. They weren't qualified nor prepared & the owner knew that! Because when he called me back to offer the "free" guys he said the guys he'd sent were hard workers but the other guys were his best & basically confirmed they needed supervision! Then why not send a supervisor????? We'd done all the work centralizing all the items for easy access!!! Please avoid them.

We used this company to pack our home in Frisco, TX for a long move to Colorado. When we arrived in…read moreColorado, the moving company here could not believe what they saw once we open the doors of the U-Haul trucks. All of our belongings were literally thrown into place. I had provided multiple rolls of elastic wrap and many pieces had no covering whatsoever. We had damaged furniture, pieces of art that were destroyed, and more scratches than I can even count. The movers said they had never seen anything like this. I purchased all new boxes from Home Depot and they were not even stacked in a logical manner. We communicated with Blake and were told that they were close to going out of business. Please do not use this company!

Firstly, I never leave reviews. Only bad ones! This however, deserves a 10x solid review…read more Absolutely, without a doubt, the most impressive moving company I've ever hired. They came in on time, moved without breaks (which they should of taken), honest, and put everything together with ease. Rusty, the lead, knew what the heck he was doing. That's for sure. An efficient operation in totality. Honest and affordable. He even provided us tips as a father figure on what we should and shouldn't do. For that, I appreciate you that much more. I recommend this company and would hope y'all choose these guys for the move. You won't find better. No doubts on this. I cold called them on a whim, hoped, and prayed for success. I received such. Thank you guys. You made our move from Florida whole! Respect! Max

I would not recommend Step-by-Step Moving & Delivery based on our experience…read more Last month, they moved my daughter's belongings from one house to another in Plano--a distance of less than one mile. We requested a crew of three movers, but they showed up with four. One of the crew members appeared to be very young and inexperienced, possibly under 17. Instead of helping move items efficiently, he spent a long time trying to dismantle a crib with a screwdriver. I politely suggested that they simply move the crib without taking it apart, since it would save time. Apparently, he didn't appreciate the suggestion and went to speak with the crew leader. To my surprise, the entire crew stopped working and refused to continue until I left my daughter's house. They claimed it was because of "liability," but they couldn't clearly explain what liability they were referring to. We ended up losing about 45 minutes before they finally resumed the move. The entire experience was very unprofessional. Before the job started, everyone was friendly, but once they began working, the pace was extremely slow. It often felt like they were moving one small item at a time instead of working efficiently. A four-person crew took nearly the entire day to move the contents of a four-bedroom house less than a mile away. Based on our experience, I cannot recommend Step-by-Step Moving & Delivery. If you're looking for movers who work efficiently and professionally, I would suggest considering other companies. This photo shows the moving crew standing around instead of working. We waited nearly 45 minutes while the job was at a standstill after I politely suggested a faster way to move a crib.

The person answering the phone did a great job explaining rates through in asking questions and set…read moreour expectations for the move, offered packing materials, Antwon and mike where on time very professional and wrapped my furniture and loaded it into the truck which are Penske trucks, the guys where efficient and did a great job They even did my move out cleaning and got 10% off

DO NOT USE THIS MOVING SERVICE!…read more Joel Saldana and his team of "movers" are very unprofessional. They are slow to move anything and break nearly everything. Even when they break your stuff, they blame you for it and then laugh at you. They may seem like a good cost saving option, but they will cost you so much more in the end. Go with a trustworthy, reputable mover like A+B Moving or similar. DO NOT USE THIS MOVING SERVICE!

Have you ever paid $370 to move from a 1bdrm to another 1bdrm in the SAME complex? Well I did…read more I was quoted $175 for a 2hr mininum job and paid my $100 deposit. The day of moving, I got a text that said they were going to $75 more because my couch bad to be taken down ONE flight of stairs which i already disclosed when I got my quote. After going back and forth they waived since $75 wasn't in my quote During the move-in, I was told I owed the remaing $75 + $175 because it's $175/hr! Despite what I was told over the phone, I indeed missed an email stating it was $175/hr 2hr minimum which makes no sense I have never in my life paid over $180 for a move-in and even those included loading and unloading and this move did not. Mike, the manager/owner said no movers would ever do it for that low of an amount. Mike became unprofessional, yelled and threatened to send his crew home even though my items were literally in the hallway, on the elevator and outside my door. I have a video that shows how they left items in the elevator w/o supervision as if the other mover was a drive thru picking up boxes at the speed of light. I have a video of me moving my own items so that they wouldnt be stolen, Mike had me move 6 chairs that were on the quote because his crew was tired and it was getting late, which means they didnt even move everything they were supposed to and i basically overpayed. My contract says their arrival window was from 8-10am, which then changed to 11-3. They did show up until 5:30pm!!!!! After being charged the remaining balance on my card and the rest in cash, including a tip, I was charged a miscellaneous fee of $20.50! This is a horrible company!!! Worst move ever!! DO NOT USE THIS COMPANY!!!

1. We advised them exactly the size of our 3 storage sheds and that each was full yet they provided…read morea much smaller truck that would've required three trips. We agreed on two trips. My husband brought the last load in our suv. 2. The movers performed as if this was 2nd moving assignment....pitiful. I caught two of them smoking. Not at all surprised they weren't up for the work physically. 3. The refrigerator was not set up. My husband had to do that. In conclusion, when we used this company for our first move earlier this year, they were great. I think the company had been sold to a new owner.