Well I hired them in July and was Wow'd. Decided to hire them to do a load/unload this weekend. One word, disappointed, & it doesn't even begin to describe it!
I clarified w/owner Blake my move details verbally & text regarding time constraints. Tenants lease a dock from the City, it closes at 7PM. The moving truck must be out, then the freight elevators close at 10pm. Job was to start at 2:30PM.
I reminded the guy who arrived first (Will) of the timeline. 2nd, one of the guys was 10-15 minutes late. But the charge clock was started at 2:30 anyway. They showed up with no dolly or tools. Luckily I had one. Then the late guy actually knew my neighbors & frequently stopped to call out "Jenna" the whole time.
My brother & I had moved everything downstairs except two recliners & a shoe rack.
We boxed everything up that we could, for easy packing of the truck as I'd recently been hospitalized & wearing a heart monitor on & my bro wanted to make it easy as he had a flight. Boy were we wrong. Took them 1+ hours for the boxes alone. 30ft max from house to curb! to load the boxes alone. They kept asking for more boxes, I asked them what else can you do. We were on a timeline. I asked Will if he told his partner about Being at the dock by 5pm. He said he no, I did, & confused he asked me if this was a load/unload. I went inside to call the owner. Blake asks me if the guys said they could stay. (So they thought the bad a 5 hour load job? How?) At 5:30p we left with 85% of my things.
Gave them the address an instructions on how to get to the dock. I arrived at 6:05PM. They're lost, I give directions again. I start unloaded. 6:13p they pull up. I literally with my heart racing helped unload the truck even the fridge. Oh yeah and they broke and scratched up so much stuff as they were loading/unloading.
We just now had to get the items off the truck before 7pm as the truck had to leave the city dock but there are cameras w/an officer so my items would be safe as they made the move inside.
But here's the kicker. At 6:46pm, we have finished unloading the truck. Wait! You read that right! The same truck they "loaded" for almost 3 hours. It's 1BR apt worth if things, a fridge & two bikes. Anyway, I take them inside, show them the path & how to use the elevators to get moving upstairs. The guy tells me after the 5 hour mark the rate would be $37.50/hr due to the confusion or whatever. I gave them the fob and key to the empty apartment so they could work while I moved the truck. I left at 7:09pm.
I got back, & yes the truck rental was far due to it being early in the month. I had to drive 40 min one way then get access when I got back, as I'd left my fob w/them. The movers didn't answer my calls (likely to lack of service down at the dock).
I get down to the dock finally expecting to see some progress, all they'd done is move my things 50ft from the dock to the elevator door. Now outside of the cameras & police tower view. I asked them in awe why not upstairs. The guy replied "oh we wanted to get it all closer to the door so it's less walking".
Now I'm pissed. It's 9:13pm. No way to get it all upstairs by 10pm. I called the owner again!! Asked why did he send me guys incapable of doing this job! He basically listened & offered to send me another crew the next day at a discounted price. I said how? As I'm paying NOW. He charged me the full hourly rate anyway as I stopped the clock! I was paying for nothing basically because I had help load/unload. Sick no less.
Well from 2:45p to 9:19pm the second photo shows how I ended up with this company. The owner called back, said he'd thought about it & would get someone out the next afternoon for no charge! Duh! I already paid YOU. MY THINGS ARE OUTSIDE in a tunnel, unsecured! I said I'd have to sleep outdoors now b/c they moved it outside of security! I'm livid and just say ok. I called my brother who's made it home to Houston to start asking for help finding emergency movers while I load the elevators. I made two trips upstairs by myself before 10pm. SMH.
The emergency movers showed up & since it was after midnight I ended up paying the same amount I had to the first company for TWO HOURS of work!!!
Luckily I'd been making videos of the progress to build a time lapse of the move & captured their slowness. I can fully support this review with visuals!!
DO NOT use them!! You're wasting your time & your money. I don't know anyone who wants to trash money!!
The owner did text the next day, asked if I still needed them. I simply replied "nope".
Worst experience moving ever. They weren't qualified nor prepared & the owner knew that! Because when he called me back to offer the "free" guys he said the guys he'd sent were hard workers but the other guys were his best & basically confirmed they needed supervision! Then why not send a supervisor????? We'd done all the work centralizing all the items for easy access!!!
Please avoid them. read more