Here I am.... Round 2 @ a different Soul Man's BBQ joint. Why? I was invited to try a different location, due to my unpleasant 1st experience at another location.
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So, my son and I stopped by for the experience, hoping we would receive better service. Ummmmmmm..... NO. We walked in, there was a 1/2 greeting they didn't seem thrilled to be there (3 ladies) behind the counter. The family that came in right behind me, their spirit and attitude changed to a "more bubbly" welcome - wow!
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Anyways, I asked to speak w/ manager and received a reply "Yea' he's here." I asked could I speak with him please... One of the ladies went to the back and came back, but didn't state he was on his way, she mentioned to him anyone was up front, she said nothing. I waited 4 mins and still no appearance of the manager. I asked again - can someone let the manager (L.) know I need to speak with him please? A different young lady walked to the back and came back and said to me - "He said - ok." I stood there again for another 5 mins this time and still no manager. I ordered my replacement meal and got to the register, the young lady told me $22 and some change. I stated to her - It's a replacement order Hun, that's why I wanted to speak with the manager (L.). She zero'd the total out and walked to the back again.... Then appears the manager (L.). I introduced myself and let him know who ai was and I was invited to this location for a difference experience. He wanted to know what happened at the other location - "What happened at the other location?" I didn't go into details; ai told him it was just not good service at all. He asked did I get my food and thanks for stopping by. There was no I'm sorry it took me so long to come out, nothing... he was just going through the motions. I don't get it! Walked to used them restroom and it wasn't pleasant. Totally turned off....
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I was yet AGAIN disappointed in the lack of good CS experience at some places. CS has went completely OUT the door for sooo many businesses and they have become extremely relaxed and don't focus on it, which is what makes a company exceptional along with good products/items/food. The restaurant wasn't busy AT ALL. There were a family of (4) sitting at a table, and the family of (3) who came in behind me... That's it. Soul Man may have been in business for a very long time due to its local regulars and they catch traveler like myself. When I travel all over the US - I look for good places to stop and become by resting areas; but they won't go on my list of - 'Stop Here' as I travel through TX.
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Food tasting: The 1/2 chicken was moist and taste well, the Mac n cheese was watered down... the mash potato had zero taste to them either. The turkey was moist and on an actual full bun this time. The chicken and turkey was devoured, but the other food was trashed.
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As a previous restaurant owner - just as my employees - You get two strikes. They have received those 2. May their locals continue to support their chain. If you are looking for great CS and good experience combined - this may not be a great spot. If you don't give a rats @$$ about CS, then go for it. There needs to be BETTER and MORE attention on making customers feel welcomed and have a great experience. read more