I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

I needed help printing and laminating a few pages for a project, so I called ahead to check pricing…read moreand make sure they could do it. I spoke with Aja over the phone, and she was incredibly friendly, helpful, and knowledgeable, she was super easy to talk to and gave me all the info I needed. When I came into the store, Aja was just as great in person. She helped me put everything together and was super patient and attentive, even though a line started forming behind me. You could tell she was doing her best to help everyone, and the customers seemed to notice and appreciate it. She gave me great advice, made sure the project turned out right, and somehow stayed calm and kind through it all. It's rare to come across that level of customer service these days. Aja really went above and beyond. If you need help with printing or anything similar, I highly recommend coming here and asking for her!

I was shopping for office chairs today and came in around noon and found one I really liked. Wanted…read moreto compare it to a different one at Staples but wasn't like the one at Office Depot. I came back but near closing but ran in knowing I was looking at one chair. I was greeted "hey guys, we're closing in 15 minutes" at 6:34. Walked back and was trying to find the one that was there while the two gentlemen followed one with the night deposit that said "guys these will be here tomorrow and the deals on chairs are next week" then walk into the employee door. The white guy was I think trying to rebound as he knew his buddy messed that up and reiterated that they were going to be here tomorrow and told me what time they opened. I quickly walked out with the white fellow following like I stole something and I gave it to him. I feel bad this evening but the guy doing the deposit set me off when I knew exactly what chair I wanted. I wasn't pleasant when I left and told the white guy to cut it as he knew that I was pissed. I feel bad for taking it out on him when it was the other guy but more so mad because we left at 6:41. I was in there for 6 minutes. 6 minutes.... SIX minutes. 19 minutes before closing. Being that we do orders from Office Depot is a big disappointment. Didn't mean to take it out on the white guy but his buddy needs to find something else. Not pleased at all

My review of Joan, Store Manager, Irving TX Best Buy…read more I've been a loyal Best Buy customer, spending over $10,000 in the last month alone, but my experience with Joan, the store manager at the Irving, TX location, has completely turned me away from the company. When I tried to return a defective receiver that was just two days outside of the return policy, Joan was incredibly rude and unhelpful. I wasn't asking for special treatment--I simply expected some flexibility and respect given my long-standing business with Best Buy. Instead, I was treated like my loyalty meant nothing. What makes it even worse is that if I had purchased this item from Amazon, I would've been well within their return policy. I specifically chose to shop at Best Buy instead of Amazon (even though the price was the same) because I wanted to support a brick-and-mortar business. Clearly, that loyalty was a mistake. Moving forward, I'll be doing all my shopping with Amazon, where customer service is consistent, and policies are more customer-friendly. It's unacceptable for a company like Best Buy to treat a high-spending customer this way, and I can't recommend this location--or the company--anymore. Best Buy has lost my business for good.

Went in for a simple request to have my keyboard blown out for dust. Before I could not even…read moreexplain, the rep asked if I had a warranty. When I said no, the conversation basically ended there. As someone who works in IT, it was frustrating that a basic request couldn't be addressed without trying to sell me something instead.

Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

My husband's Dell laptop's power plug had come lose. The shop owner looked at, repaired and tested…read moreit. I dropped it off and picked it up after 3 hours. Best Buy wanted 3 weeks to repair it. Don't go to the Geek Squad. Shop local and support the small independent repair shops. I'm very glad I found this store on a Saturday. Back to my games!!

Awesome place fixed my ps5 for 200 and replaced everything all the broken parts and cables super…read moregreat guys!

Great place to get miscellaneous electrical and electronic stuff for computers, internet and…read morenetwork equipment, and Radio Shack type of electronic stuff now that RS is gone. Lots of computer related equipment and accessories. Also security cameras and DVR security video recorders just like what was at Trump's place in Mar a Lago that recorded him moving boxes of documents around that he wasn't supposed to have. Only difference is you own the Digital Video Recorder and there isn't a duplicate one in the Secret Service that still has the video of you committing an obstruction of justice crime that you think you deleted. :-O The people working here are very knowledgable and have always been able to answer any questions my engineering mind has asked.

Best - High Quality Products- High Quality people and Repairs - You get what you pay for, but they…read moreare not outrageous. Only place I go now.

he's not exactly quick, or honest, or good at what he does, but he *is* affordable & he really…read moreneeds the money, so if you're frugal like me, give him a try - after reading these tips: 1. BACK UP EVERYTHING half the computers I've taken here came back with the hard drives wiped clean. The other half got lost & he doesn't seem motivated to do anything about that. 2. Call before visiting. some shops would call you if there's been a delay. Most will call or email when the work is done. That's not Jimmy's style, so if he told you it would be ready last week, save yourself a trip by calling to make sure. 3. don't bring the charging cable. he's got plenty that will work with most devices & will probably lose yours anyway. 4. be patient James doesn't have a great short term memory & may ask several times what your name is & what brand your computer was & what he was doing to it. maybe put the important info on a notecard affixed to the device. large print. 5. inspect the device before leaving with it. did he put all the screws back in? does it boot up? this could save you a trip or two. 6. Try it yourself first. there are probably a few videos online that explain what you need done. DON'T UNDERESTIMATE YOURSELF! you can do hard things well. if you get stuck or don't have the time, Jimmy's got you. 7. make your device unique Jimmy's got a dozen stacks of silver & black laptops & tablets. put stickers on yours or paint a corner with nail polish. bring it in a neon green box or something.

Very knowledgeable, reasonable and experienced. needed more characters to post so here they are.read more

Fixed PC and helped find what problems were and still continue to go back. Good people niceread more

Fell for Microsoft scam call, lost my cell ph and my Microsoft account, which could not be…read morerecovered. Tom and Hayden were successful in setting me up with new email account so I have second verification ability. This is what happens when you are an old, widowed, handicapped person and believe people on the phone. This is not the first time this company has come to my aid with serious computer problems. So helpful, knowledgeable and willing to go the extra mile.

I got a really good quote to get my computer fixed, my screen was cracked and they did a really…read moregood job. I will definitely recommend.

I didn't use them for service but very responsive & reasonable rates. The only reason I didn't use…read morethem was the distance.