1. Home Theater Direct

    1. Home Theater Direct

    0

    Plano, TX

    Home Theater Direct

    5.0 (4 reviews)
    Open 8:00 am - 6:00 pm

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    Divine Audio Visual

    Divine Audio Visual

    5.0(8 reviews)
    13.5 mi

    The team at Divine was amazing and I couldn't be happier with the results…read more During a full house remodel, my wife and I were diametrically opposed on how we wanted to handle the living room Audio Visual system during a whole home remodel. Basically she didn't want to see any speakers or equipment and she wanted to hang the TV high over the fireplace. Ughh! I wanted a theater reference audio system that would shake the house, sound amazing, and look brilliant whether I was watching 4k Blu-Rays or Playing Video Games. I reached out to Divine and somehow they came up with the impossible - a solution that made both my wife and I completely satisfied with our audio visual setup despite our polar opposite goals. They did a stealth build where you cannot see any speakers, yet I stll have a 7.2.2 Atmos setup with a TV on a motorized mount that has a height for my wife and a height for me. I couldn't be happier! The team at Devine was communicative, professional, took pride in their work, and were affordable (for what I wanted). The extra time they spent to make sure we were all completely satisfied was much appreciated. Thank you Divine Audio Visual

    I 100% recommend Divine Audio & Visual. First, if you give them your budget up front, they'll be…read moreopen and honest about what you can and cannot do. They are great at helping you get as close to your dream theater as possible within your budget. I really appreciated the up-front pricing and skillful design. As for the finished product, they are true craftsman who take pride in their work. I can't say they do this for everyone, but I was immensely impressed that they hand cut, sanded, and finished our frame for our theater screen. In essence, the screen and frame were custom made for our home theater room and its dimensions. In speaking with them, you can see they are well knowledgeable in electrical work and audio-visual elements. At the end of the job, I was elated at how they worked within the space we had to deliver the highest quality home theater experience possible. In fact, it's one of our favorite things to show visitors in our home, and viewing movies and major sporting events have been a blast. I couldn't be happier with the level of service, professionalism, and value provided by Divine Audio & Visual.

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    Best Buy - Plano

    Best Buy - Plano

    2.3(153 reviews)
    2.8 mi
    $$

    Again had great assistance from a new person (to me, my previous guy was great too) in the Geek…read moreSquad. His name is Eric. He was amazing explaining the whys and whats of my questions. Highly recommend.

    itle: Unprofessional, Deceitful, and Mocking Customer Service - Losing a 15-Year Loyal Customer…read more​I have been a loyal Best Buy customer for over 15 years, and I have always loved shopping here. However, after the toxic, unprofessional customer service I experienced two days ago regarding my delivery, I am ready to completely cancel my membership and take my business elsewhere. ​I called to request assistance with an upcoming delivery, and instead of help, I was subjected to a coordinated game of customer harassment. The initial representative was incredibly aggressive, refusing a simple callback and forcing me to wait on hold. When a man finally picked up claiming to be from "delivery," it became obvious he and the first agent were wrking together to waste my time. I was repeatedly put on hold for 5-minute increments for no reason. While waiting on the line, I actually caught them laughing together at my expense. It was deeply disrespectful and humiliating. ​To make matters worse, they flat-out lied to me. They claimed Best Buy only offers a 12-hour delivery window (7 AM to 7 PM), which is false. They then mocked me with a ridiculous "solution," claiming they would deliver my item on Monday but wouldn't haul away the old one or install the new one until Tuesday. Sure enough, my Best Buy app updated to show a standard 3 PM to 7 PM window for today, proving everything they told me was a fabricated lie just to mess with me. ​It is heartbreaking that 15 years of loyalty means nothing to this team. They played games with my time, lied about company policy, and literally laughed at a customer on the phone. A corporate supervisor needs to investigate who was on the phones immediately. Until this is resolved, I am taking a complete break from shopping at Best Buy.

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    Home Theater Direct - electronics - Updated July 2026

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