Extremely disappointing experience with Best Buy. After Geek Squad repaired my laptop, they handed…read moreme the wrong laptop. I didn't realize until I got home and called the store, where I waited 45 minutes just to speak with an associate named Mark. Mark apologized and told me I could either exchange the laptop or receive a gift card for the inconvenience. The next day, I came back during my lunch break and spoke with manager Jonathan. After explaining everything, he simply gave me my laptop and dismissed me. When I mentioned what Mark had promised, Jonathan said there was no documentation and refused to help, then told me to call customer service. Customer service told me they could not help and that I had to go back to the store. I wasted my time, gas, and lunch break because of Best Buy's mistake, and no one took responsibility or made any effort to correct it. Terrible customer service and an even worse management experience.

This place is horrible. I order smart watches from this spot, they have you enter all the…read moreinformation from the trade in watch online during order. I get there to pick up and now they can't see any of that info and can't get the back off the watch. So I have to cancel the order but they can't cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!!

Great place. Nice people. Micheal in their tech. dept. really helped me out. Good guy. Friendly…read more Knowledgeable. This place is small but mighty. Great customer service. Do yourself a favor and skip the big box store. My new GoTo for sure.

Great place to get miscellaneous electrical and electronic stuff for computers, internet and…read morenetwork equipment, and Radio Shack type of electronic stuff now that RS is gone. Lots of computer related equipment and accessories. Also security cameras and DVR security video recorders just like what was at Trump's place in Mar a Lago that recorded him moving boxes of documents around that he wasn't supposed to have. Only difference is you own the Digital Video Recorder and there isn't a duplicate one in the Secret Service that still has the video of you committing an obstruction of justice crime that you think you deleted. :-O The people working here are very knowledgable and have always been able to answer any questions my engineering mind has asked.

Micro Center 07-28-26…read more My grandson is building him a new gaming computer. We chose to get the parts from Micro Center in Dallas, TX. They have everything you need and could want for your computing needs. It's overwhelming with so many choices to chose from. We walked around trying to find the computer case. Lots and lots of cases. That's when we met Tim. He was totally awesome and jumped in and took care of all our needs. My grandson had a list a friend made for him of what we needed. He took and made a shopping list for us. Then he asked if we wanted help getting all the parts. We said Yes! He was great, he took our buggy and took off and got everything on our list. I would say above and beyond what we expected. He had everything at the checkout counter for us. It was a great experience. I highly recommend Micro Center for all your Computer needs. Ask for Tim Hill and he will take care of your computer needs.

Some of the most helpful sales agents who genuinely try to get the right product for you as I…read moreobserved as they helped me or were helping others. The three stars are for the checkout practices at this store. Micro Center has turned into Frys. The guy with a bad hair dye job says "You need to give a phone number to check out" which I refused I got attitude for that. Then I come to find out that they will ask for a name to complete the check out. I gave him John Doe then said that's not going to be acceptable because if you need to return anything, we need your name and you just finished telling me that you're going to need the physical receipt or else I couldn't do a return or exchange so then what did you need my name for because we put it in our records so I said is John Doe or you can cancel the sale he actually had to call a manager over for a $20 sale. Ridiculous.

Just got off the phone with the gentleman and he was more than happy to help try over the phone…read moreways to fix my Facebook marketplace portable dvd player before I make the long drive north. He wasn't looking to just take my money and run me dry, and I REALLY appreciate him sounding more than happy to genuinely help! If I ever need anything repaired, I know who to make a trip to see!

I stopped in to have a electrical testing device fixed since I just didn't wanna throw it away and…read morebuy another one like most people do. It was a SunPro multi tester, it wouldn't work even though I put a fresh 9 V battery in it. It had a rattle inside of it and I'm not an electronics guy so I thought it prudent to let the professionals take a look at it and fix it. The gentleman who greeted me was very nice, warm, talkative, and quite agreeable to taking a look at my Sunpro multi tester device and attempting to fix it. He walked into the back after taking it apart did something brought it back and said it was working!!. (It was). As I started to leave it still had the rattle and when I turned around to ask the gentleman about it he said don't worry it's nothing that's gonna short out the circuit board. I remonstrated a bit and said are you sure? And he assured me everything was OK. Well I am Asperger autistic and OCD. When I got home I took it apart removing the circuit board to discover the main fuse just floating around underneath the circuit board, a metal-cladded fuse. Something that certainly and Dustin and potentially Will short out a circuit board. It was a physically oversized fuse meaning that it had been replaced at one time.... I wanted to take it back to him and just let him know that the rattle was indeed a concern that should've been looked at and I wanted to do so even if it been paying to have the job done properly with the right size (physical size that is) fuse. But I'm in my 60s and I'm a bit black-pilled with what I think on my reasonable expectations for people to do a thorough and adequate top-notch job anymore these days. /sigh

I'm posting this just as a forewarning that this business no longer works on audio equipment…read more Despite being listed as a Yamaha Authorized Service Center. We had lightning hit our property which took out a bunch of electronics including our Yamaha RX-V 683 receiver. Web search indicated these guys as a service center and the reviews were positive. So I loaded up and headed that way as I had another errand in the same neighborhood. Lugged the unit in, set it on the counter where the man (owner) said "What you got there?". "My dead Yamaha AV receiver.". "We don't work on audio anymore.". Hmm. Geez. Most of their reviews are for audio stuff. He said they really only work on TVs now. Posted as a PSA. Call before you haul. And they need to get their listing on Yamaha's Service Centers page removed.

These folks are fair and honest. If your tv can be repaired, they can do it at a reasonable price…read more All the costs and risks are explained up front. If it can't be repaired, or it's simply not worth it, they will let you know. I had Josh (I think that was his name) replace the lcd array on my 72 inch Sony TV. It cost me $500. Replacement of that TV would have been over $2000. As an added bonus, he reinstalled my sound bar and subwoofer in the way that it should have been installed from the beginning and the sound is 100 times better. I cannot recommend this business in any stronger terms. Check with them before you throw away a TV that can be saved.

So why haven't you been here yet?…read more Is it because it doesn't look like its part of a franchise? I mean, it IS gaudy and in a derelict-looking strip mall. Or did the sign in the window saying that their "prices are crunk" make you think twice? I certainly hope it wasn't the rough-looking teens in the parking lot. They looked like the type that cuss. Citizens, I'm here today to tell you to fear no more. While the inside looks like some barely-legal warehouse sized pawnshop, its harmless and worth your time. Go ahead and bring your kids! It has a huge selection of DVDs and games, especially of the dork variety (ie., anime and posters). You can buy brand new items as well. The prices are alright; I got a used Xbox 360 plus a newer used game. With tax it was $302. Happy Valentine's Day! So, my new question is: why are you still reading this?

This place is a little like the last bastion of a day gone by. They sell a store full of things…read morethat now are downloaded and used in so many other ways. But they are also one of the only places I know where you can buy (or sell) items like CDs, movies, games on this level. The place is huge. You wonder how long a place like this will last with so many people using everything from itunes to hulu to watch and use entertainment, but as long as they are one of the only places that handles these items, maybe they will last a long time. It also makes me feel old to watch CDs go away the way tapes and vinyl did before them and to watch movie rental and sales places disappear. It seems like it is a really good store for games and then also buying or selling guitars and some music related equipment as well.

Since the start of 2026 about half the things I've bought here have been returns stealthily boxed…read moreand taped. That includes 2 eighty gallon compressors and today a smart switch. If I wanted returned goods, everything missing and broken I would go to Ross. This place has gone downhill (except the prices, of course) and I can tell you sincerely as a pro member for ten years, that everything I have bought here recently has filled me with the deepest regret. May they rot in hell.

Yesterday I was having some issues with one of my garden tools. I spoke to Mike and Johnny in the…read morerental area and I have to tell you this group of people could not have been more kind, friendly, funny and helpful. It was truly a great experience and I am so glad that I am writing this. Its hard to create a super team, you should be proud of this one!

I am an Uber eats driver, and when I walked into the store, I was helped, and greeted immediately…read more Sara, (not sure if that's how she spells that) in the PC department was extremely helpful and got me everything I needed. Promote that girl!

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

The store is spacious and well maintained but a simple store pick was not handled efficiently. The…read moreemployee at the pick up counter was seemingly busy with other activities like putting things away, organizing and chatting with other employees while making customers wait. Took over 8 mins for him to ask if he can help. It took all of 30 seconds to pick up the order once the code was scanned. Not the Best way to Buy things!

Great store, and I had a very good experience with the manager Ganon. He was able to help me out,…read moreand did so in a friendly manner. 10/10