What a difference from my visit 12 months ago!…read more Last Friday, I went online to https://azmvdnow.gov/appointments and made an appointment for Tuesday to have my Arizona drivers license renewed. People with appointments or walk ins can check in at one of the kiosks in the lobby. You then will be directed to which line to wait in. (A B or C) I was called to the counter at 9:26 am and left the building at 9:39 am. Carmen was knowledgeable and kind. She reviewed my documentation, I signed the paperwork then she took my photo.Completed, in record time! Now I'm hoping to see if USPS comes through just as efficiently. ;)

The staff here are incredibly untrained, rude and incompetent. My wife had an address change and…read moreapplied for a new travel id. The clerk told her she had temporary status and could not get a travel id, which was not at all true based on the documents she presented. So I went with her this time to point their error out and get the problem corrected. The staff managing the queue asked us what we were there for. We explained the situation and her documents, and she confidently stated that we could not get a travel id, and that there was no error by the previous clerk. When I insisted that both she and the staff from the prior visit were not correct, that the travel ID document requirement listed on the ADOT website and official form (Form 40-5144) confirm that my wife's status makes her eligible, she then jokingly, rudely retorted with " we're hiring if you want to apply", smirked and drew the laughter of several in the queue behind us, in an attempt to humiliate me. This is a government employee, working in a facility that handles state licenses and travel documentation, confidently incorrect and attempting to belittle me with sarcasm for pointing out basic facts she apparently doesn't know. Imagine having to deal with this unprofessional, untrained, clueless and rude staff twice over. We proceeded to the window and this time were lucky enough to *finally* interact with a third employee who knew basic, fundamental Arizona travel ID laws. She accepted my wife's documents and successfully processed her travel ID but made us pay again even though it was their mistake. What a horrific experience for something that should have been easy and straightforward. Do yourself a favor and never visit this facility like we made the mistake of doing. It is apparently filled with workers who do not at all know the laws governing the IDs they issue, yet act like they do and arrogantly so. And to the employee who cracked the joke about me applying to work here - hard pass, because apparently I'd have to be spending all day correcting my colleagues on basic information they should already know to do their job.

Pricilla was soo nice and very understanding :). It's nice meeting someone who has practice with me…read moreand when driving she was very sweet

This place is awesome because I never have to wait long. There's plenty of locations. I've been to…read morethree different locations. The one on central near baseline, one in west Phoenix (might update with crossroads) & the one on Country Club in Mesa. All were great! I went for registration renewal once & the other times were for my son to get his driving permit. He paid a fee and has a year to pass and can test as many times as he needs (once a day). So glad we don't have to wait a million years at the MVD!

Beautiful lobby. Nice helpful people. Short wait. Way better experience than any regular MVD.read more

Everyone was professional and title was effectively transferred. Environment is welcoming.read more

Our dealership was looking for a title place close by and found this gem! The people are amazing,…read morevery informative, and know how to get the job done! It's nice when people realize time is money! Edgar has excellent customer service and made my husband and I definitely feel welcome! We definitely will be coming here for future business!

Very disappointed with the service. The staff was inattentive and unhelpful throughout my visit. I…read morewaited a long time without being acknowledged, and when I finally did get help, the attitude was rude and unprofessional. It's clear that customer service is not a priority here. I definitely won't be returning or recommending this place to anyone.

this was the easiest and weirdly most fun i've ever had getting my emissions tested. at first it…read morefelt like sitting in the principals office waiting to get scolded (that metal chair in the booth is crazy work) but the employee who helped me was so silly and very funny. was in and out in less than 10 minutes. 11/10 would recommend this place for getting the dumb adult stuff for your car done!

I remember back in the day when vehicle emissions testing was free ah, the good old days! Times…read morehave changed, and now there's a fee, which is fine... but what was a bit confusing was that the website showed they were open on President's Day. Apparently, I wasn't the only one who saw that, because several of us showed up to find the doors very much closed. Since these aren't government-run sites, I was surprised they weren't open, especially when so many other businesses were operating that day. That said, I returned later and had the pleasure of being helped by Frank. He was a senior gentleman like myself, and let's just say he operated at a smooth and steady 0.1 miles per hour. But you know what? I appreciated it. He was clearly doing his very best, taking his time, and making sure everything was done properly. At one point, he was mopping the cement floor with a mop, which I don't judge at all however, I did find it a bit unexpected during the process! Because of the slower pace (and the brief housekeeping intermission), my lane took a little longer than the others. Thankfully, I wasn't in a rush and was able to wait patiently. In the end, kindness goes a long way. Frank may move at his own speed, but he was respectful and doing honest work. Thank you, sir, for your effort and dedication. Being a kind human really is what matters most.

Simply stated 100% consistantly excellent. I was with a…read moredifferent state service. We always were pleased to see an MVD person changing to our administration. Over the decades I had zero negative visits. They require learning highly varied services. I could easily offer many more complements.

I needed to make an appointment to renew my Az drivers license. They were courteous and helpful…read morewith the questions I had.

I entered . . . Agent Kenneth conquered the beast . . . I walked out a new man !…read more Thank you Agent Kenneth. . . . . .

As busy as this place can get, I've had good experiences here. Today I got my new license done so I…read morewill have it when I go to New York in 3 weeks. They get people through at a decent speed as well. The only drawback is it can get very crowded when extremely busy so a much larger office would be beneficial.

GENA was very helpful. she was knowledgeable in getting my transaction complete in a quick and…read moreaccurate manner. Unlike a state run MVD, Gena had great personality and a smile which always help make the day better. I believe the extra fee you pay to use a private MVD place is well worth not having to spend 1 to 2 hours STANDING at a state run MVD (yes STATE run MVD have removed all chairs). from the time I checked in, to the time I completed my transaction was around 25 minutes. Great experience over a STATE run MVD. The state of Arizona should use places like this to train their staff!!!

9/12/25 Big day for updates at our convenient 3rd party DMV…read moreservicer. Service 5/5 Today I was helped by John. I came in to renew the tags on my street legal Golf Cart. I decided to go with the two year renewal this time. John made quick work of it. We recently sold our summer home so my address had to be updated on my drivers license. Thought that had to be done at the DMV but was pleased when John said he could do that too and very reasonable price. Photo, $10 good for another 5 years. (Hate the new photo). Two year golf cart tags ADL address update Five year ADL option with motorcycle endorsement. Fast, friendly one stop shopping convenience with almost no wait. Who wants to go to a DMV location and deal with long lines? Thx John! $302.08 No DMV my Friends-SYOY!