I m early for my follow up mid year TST and DHEA test…read morelevels. The VA test in Jan was low but they won't test again till next physical , Jan. So i'll test here for an update and put a copy in my records. I think i have TRT gel patches in my future. Either VA, or civilian care. I have 4 of the 6 negative symptoms. We ll see !! They still offer a military discount here. Not in a hurry ! UPDATE. Painless and swift. They no longer offer a military discount. Maybe she is new. I'll check again next year. Pick up results on paper Monday. Today is Thursday.

Very quick process, no wait time midday on a Tuesday. The staff very knowledgeable and friendly…read moreabout the process and results.

I made an appointment for 8 AM. Glad I did. Check-in was easy at the kiosk got called back very…read morequickly to submit paperwork, payment and just a few minutes later was called back for the appointment. The person taking my paperwork was very welcoming and I loved that they had a rainbow pin, identifying themselves as safe that made me feel very welcome. The lab technician phlebotomist also made me feel welcome and safe. She was friendly and told me everything she was doing a great stick!

First time here and it was the best blood drawing experience I have ever had. I was in and out so…read morefast I didn't even have time to take pics. I EASILY made an appointment online. Checked in via my phone (you can also use a QR code they send you at either of the 2 kiosks inside). Brought my orders from the Dr which they asked to see and was called in before my appointment time because I came early. I always fight with the phlebotomists. I need a butterfly needle in my hand. End of story. This lovely lady didn't even question it. Easy peasy. In and out. She used my hand, the blood flowed and now I won't be fearful next time I have to come here.

If you make an appt ahead of time, you get right in. They drew blood easily, which isn't usually…read morethe case with me

Unacceptable behavior. I called four times in the last two weeks to verify that they had received…read morethe lab order from my doctor plus wanted additional information on whether or not fasting was required. They had yet to call me back. Completely unacceptable. I asked my doctor to send the lab order to a different location. I do not recommend.

The failure for paperwork organization is astonishingly inept here. Two years plus; this office in…read moreGreen Valley constantly 'loses' or can't find Orders, when previously confirmed by: a fax machine, the requesting Dr's AND an on-Staff member. Their ability to 'find' Orders sent to them is a black hole that is frustrating. After an in-depth conversation to request the staff member to slowly go back through the received orders, accompanied by her unprofessional sarcasm, it was found. On a separate context, their walk-in accessibility is highly appreciative and speedy despite the previously mentioned concerns. Whomever runs this organization, PLEASE understand you are an important part of this community. But your RESPONSIBILITY for in-house execution of the Staff's function should always be a top training and delivery mainstay. It's not, and the amount of times witnessing unsatisfactory customers come and go with issues in complaints could very easily be rectified if the Phlebotomists on site could go through a better hands-on, receptive and developmental training requirements; I could see the disparagement reversing.

I've been using this lab for 7 years, in the past I never made an appointment. I used to come in…read morearound lunch time or in the afternoon. Typically there were only 2-3 people waiting. Now they require appointments and the wait times are long So I used their app to make an appointment and the first available was 4 days later at 11am. When I arrived the waiting room was full. I had to wait 30 minutes. Waiting longer when you enforce appointments doesn't make sense.

Linda has been my phlebotomist every time I've come for the last couple of years, and she is always…read moreso kind and professional, and she is a pro at finding a vein. Plus, the draw never hurts! The front desk is always great too. Zaina was super helpful today. I used to come here and didn't enjoy waiting, so the fact that they now are appointment only makes it SO easy! I love how efficient it is now! And the results are SO fast! I got my results this time in less than 24 hours! I've had to get regular labs my entire life, and I am so happy that I've found a place that turns what used to be a slog into an actually enjoyable experience! Who knew lab work could actually be pleasant?

I made an appointment so I wouldn't have to wait. Evidently they only had 2 people working. So…read morethey decided to both work the front, input patient lab, then each took one patient to the back. Then they both came to the front together and repeated the process. One patient had been waiting for two hours before they told him he needed an appointment. Even with an appointment it took 45 minutes.Where is the supervisor?

When Dante wrote The Purgatorio he failed to include a section about this Sonora Quest location,…read morebut surely he intended to add it to later editions. You will be greeted by a room full of people, a closed reception window (opaque with lowered blast-shield), and a greasy iPad on a wobbling stand. You can enter your name and it will appear on a large, wall-mounted TV. Your name will sit there, unmoving, for hours, just like all the people in the waiting room. You will wait for so long that you can see gravity working on the people, crushing them into puddles of despair--despair so deep that smartphones cannot save them. Sometimes new people will arrive in the the waiting room, add their finger-grease to the iPad, and their names will appear in front of yours. They made appointments, and even the appointments are massively delayed. You will wait longer. Perhaps until tomorrow. A sad old woman paws at the closed door to the lab, saying that she forgot her car keys inside during her appointment. Nobody inside hears her and she knocks and scrabbles for ten minutes before the door opens, coincidentally, to finally admit someone. The old woman and the patient enter, tearfully overjoyed. Their suffering shall finally end. For those in the waiting room, another hour.

I always love coming here for routine labs and urine tests as they make scheduling online easy and…read moreare usually on time/friendly However this time the " lead gal" ( self described) was a bit testy and prickly trying to say I didn't have an order and she'd talk to the other gals. short cut to she was wrong but never apologized and quickly brushed off my address ( I'm from another state) I give folks grace as maybe she was having a bad day but the results come back fast and I truly like this place

Emphatic and courteous. Online appointment is convenient and easy. Fast check in…read more I highly recommend.

Very rude woman at front desk. Unbelievable they even have a job. Would not even assist my mother…read morewith the computer check in. They definitely need a customer service class. What will they do when snowbirds get here and have a full waiting room??

I have had appointments with three different nurse practitioners. They have all been kind, engaged…read moreand professional. I recently moved here from Oregon where I had Kaiser insurance. I was never unhappy with the care I received. But, I have to say I felt like my annual physical was much more thorough with UCHC. The Kaiser doctor just asked questions, sat across the room and never touched me. All in all I feel like I am getting excellent health care with UCHC.

Unless you have zero income this place is horrible. We…read moremoved here just two years ago from the northeast. Initially, while we were getting settled this place was a godsend. Now, we have gotten settled, but unfortunately our insurance is horrible and we make literally just above the amount to qualify for any help. We were paying $75 every appointment. Plus the cost of prescriptions and the insurance. I quit making routine appointments and made only the necessary ones. We had a $200 balance. I was in the waiting room for a pap so I could get birth control (married for over 20yrs- abstinence doesn't last) where I was called up and told I couldn't proceed with my appointment at least until I spoke with the financial department - in front of everyone! When I told the financial department that I had $20 to my name for our family of 5 for the week and couldn't afford to do anything no matter how much I would like to they responded by stating that they were going to note that I was unwilling to pay. I broke down- humiliated, embarrassed, and wanting to pay and wish I could! Then... I filled out application for their well woman's program. I was later notified I qualified for and made a new appointment. I again go in for the appointment to then hear the same lady announcing to a coworker that I can't proceed with the appointment and this time was because I in fact was not qualified as the program is only for people with no insurance. This was the second occasion I broke down in the same dang waiting room by the same lady. Turns out the program is for people with high deductibles and low incomes as well! Spent hours at each appointment because of this treatment. Moving forward each time I needed a medication fill or an appointment there has been a road block. Most recently I paid $72 on 8/14. I have a $85 balance. I called all week because I need medication refills to be given the run around of "can't refill til you have an appt". "Can't have an appointment until you talk to financial". "You paid $72 less than a month ago of course you can make an appt". Finally at 5:10pm... they'll send a message to the doctor but they don't know if they e left for the weekend and when they do respond they don't know if they'll send a bridge for your necessary medications. Also, do you think they care how much those are?! And, their treatment isn't just affecting me. I've been trying to make some bi weekly therapy appts for my son. First one was given the wrong time ( I literally was speaking to my husband while booking the appointment), second one didn't make it into their books?, now my husband had left 3 voicemails this week alone to try to get him scheduled. What is going on??? I do everything they ask me to. I may forget things at times too, but that's in my record anyways and I always try my best. I have never broken down so many times from a healthcare issue or company. It feels like we are being put through the ringer and I don't understand why. I am not a difficult person, but I will kindly stand up for myself. I used to love this place and would have referred it to everyone! Now, I hate it so much. I'm not sure what other options we have at the moment because of being fairly new to Arizona and there's not an over abundance close to us, but I will be looking elsewhere. I would keep my son going though, for his stability. Ugh. It's really sad for a healthcare company and workers who are supposed to genuinely care about each and every person they meet to treat this way. I should also state that I've spoken with the office managers/ community outreach people two or three times and it hasn't done anything. But! Lisa Kaiser is amazing and she genuinely cares about everyone!! Thank goodness for this woman! She deserves the moon!!

I can't say enough wonderful things about Gabby! She is, without a doubt, the best phlebotomist…read moreI've ever had. I actually drive 45 minutes just to have her draw my blood--even though there's another Sonora Quest right across the street from my house. That's how amazing she is! She gets my blood on the very first poke every single time, and she's always kind, gentle, professional, and reassuring. She has a way of making what can be a stressful experience feel easy and comfortable. You can tell she truly cares about her patients and takes pride in what she does. If you have the opportunity to have Gabby do your blood work, consider yourself lucky. She is an absolute gem and deserves to be recognized for the exceptional care she provides. Thank you, Gabby, for always making my visits such a positive experience!

Doc ordered labs; sitting in waiting room for an hour while everyone else gets in…read more If you don't have an appointment, don't bother.

Old lady up front was rude and I did not feel welcomed at all. Very unprofessional and denied…read moregiving service.

Rude personal, I start talked nice and the lady was rude and didn't gave me a second to express…read moreand explain my question. I do not recommend.