Had a neck fusion. It went extremely well. The staff through the whole journey were very friendly…read moreand helpful. They kept me informed and address my concerns.

My daughter was brought to TMC by ambulance with a severely dislocated left patella Wednesday night…read morearound 2300. They put her on observation for three days and an orthopedic surgeon finally came to see her around 1000 today. However, he was just a hand surgeon and knew nothing. They were going to have her stay till tomorrow when a knee doctor could see her. Now, I was just informed that no orthopedic surgeon can see her tomorrow. So, they sure are going to discharge her with the patella still dislocated No one there has any attention of communicating with her or us.

I went to this ER on a Wednesday afternoon and they got me in pretty quickly. I was in server pain…read morean could not stand up very well, they took me back and started working to figure out my issue. The first nurse was very friendly and helped me and my daughter, the RN who came in to take blood after the Dr saw me was a mess, he had and attitude and slammed some the test vials on the cart. I asked be it in serious pain in my abdomen and chest if everything was ok, he say yes why, I stated well you do not seem like a happy human right now. He replied no that is just who I am. OK so maybe not work with people who are just seeking help and need answers, I understand not everyone that comes to the ER is a nice person but I really don't want someone who is trying to help to be that moody, sorry. You area a nurse and we look to you for support and help. The Reason for the 2 stars is because I was there for hours while they still tried to figure out what was wrong, and trying to transport me to the NWMC on Houghton and Old Spanish Trail, the evening nurse was very kind and cared about my well being. He did his best to help, and finally he gave me oxygen to help with the heart and oxygen monitors to stop going off over and over. There was another issue I am not sure which hospital it was but the phone system had gone out so the ER could not reach anyone at the Houghton location to get me moved. How does this happen in 2025. WTH It turned out I had double pneumonia, that was found the next day after two more CT Scans.

Northwest ER, dehydration during to GI issue. MD ordered IV hydration, then left. Nurse put in IV…read moreport, never dehydrated me. Had CAT scan with contrast, after 2 hour wait for results, physician went over and cleared me to go. IV port still in my arm, asked him to get somebody to take it out, he did. The worst of the worst, zero stars

My daughter was told by urgent care, after being seen for for a possible bowel blockage, to go to…read moreER if it didnt resolve with meds that urgent care prescribed. The situation didn't improve so we went to Tucson Medical Center ER at 4:30 p.m. yesterday. My daughter is multiply diabled. She was told that they would do a fleet enema and hydrate her. After waiting until 9:30, the procedure was started. It was somewhat successful and she was told that the staff would perform a more aggressive enema. So, she was placed in a private ER room at 10:45 ish. We waited and waited. I asked the nurse 3 times when the nurses would be in to attend to my daughter. Each time I was told that they were making their way through the patients and that the ER was very busy. The 3rd time the nurse told me that the team would be in shortly and that they had the meds ready for the second procedure. We waited and waited. A nurse came in and I mentioned to her that we had been in the private room for 2 1/2 hours waiting with no updates. She left the room. The doctor came in and said that there was a problem with communication between she and the nurses. She said that they had determined that there was no blockage and that my daughter would be released and she should do her own procedures at home-and besides they needed the room for other people who were much sicker than she was. All of this after waiting for 2 1/2 hours. She w as clearly angry. She sssuggested that she could give another enema and have my daughter wait in the waiting room and use the waiting room bathroom!! (which was also dirty) We made the decision to leave. Checked out and went home at 3:00 a.m. - after 10 hours of waiting and waiting. The ER was dirty and very cold. Curtains were torn, floors were dirty and vending machines didn't work. Had to ask for a warmed blanket while I was in the waiting room. Communication was very poor with both patient and staff. The doctor was clearly trying to get rid of my daughter going into detail about how sick the other patients were putting the blame on her instead of the poor communication that they have internally. We will never return to this ER. I will be reviewing the bill when we get it.

Experienced unexpected extreme pain one morning. A previous diagnosis increased my apprehension and…read morechose TMC ER. Staff and medical personnel assessed my situation quickly, addressed my pain issue. Ran all necessary tests. Alleviated my concern over previous diagnosis and sent me home with a referral. Was grateful for the timeliness, professionalism, and kindness.

I have been here 7 days my room is 50 degrees Why so COLD!…read moreHave repeatedly asked for more heat and am denied Everytime! Not a place Stay!

I had neurosurgery June 2026. EVERYONE involved in my pre-surgery, surgery and recovery was…read moreEXCELLENT as to care, explanations, and support. YES, the food was good:) In 2004 my mother had a poor experience, but St Joe's is a reborn and super hospital. I wish I had written down each person's name... but I plan to drop off/send treats to the Departments who cared for me.

Oops a problem to solve. I was buffing Out a bbq fork and…read moreit caught. Opened my palm and 7 stitch's for me. I was first in line, the blood had stopped. They do take appointments, so you are first after them. They don't contract with the VA, so you have to use your Medicare Insurance. No problem, I have learned to have both. In and out in a reasonable time with instructions and ointments and bandages till I come back to have the stitches removed. Glad I came. The staff were great. Very modern office and equipment.

Visit was great in and out Dr was very thorough and took very good care of me. I highly recommend…read morethis place.

Arrogant attending Dr. She was condescending and arrogant. Nurses were all wonderful. MD's either…read morerushed and too busy or patronizing and downright awful.

The whole experience was horrible! My sister and I brought our mom in because she had fallen/in a…read morelot of pain and incoherent at times. We asked if we can get a wheelchair for her. They said none were available. My sister explained she could not walk. The front desk person then snarkly said"well how did she get in the car" it took 4 of us to get her in the car and she lives about an hour away making it even harder for her to walk. I heard nurses/staff making fun of patients and talking bad about them. We were there for 8 hours before they said they couldn't find anything wrong. The next day my mom was worse. Ambulance brought her to UMC. They ran tests and found she had a very bad infection somewhere in her body. NW didn't even catch that. She could have gone into septic shock. DONT GO TO NW HOSPITAL!!!!

I have been trying to contact someone from billing regarding an upcoming procedure for two months,…read morebut despite my numerous heroic efforts to connect with someone who can give me definitive information, I have fallen through the cracks. My medical team is excellent but the administration of Banner overall is horrible. So shameful. I wish that the Banner administration would provide better service if, for no other reason, than to do justice to their direct medical providers. If you can avoid Banner (Tucson) I would recommend that you do so.

Banner ER in Tucson is absolutely horrible. It is filthy…read moreand the cleaners are useless. My room was across the hall from where the cleaners parked their carts and they just stood there and stared at each other. Meanwhile, the floors and sinks are filthy. On the other hand, the doctors are great. I don't know how they work in such a gross facility. I do not recommend going there.