Unacceptable behavior. I called four times in the last two weeks to verify that they had received the lab order from my doctor plus wanted additional information on whether or not fasting was required. They had yet to call me back. Completely unacceptable. I asked my doctor to send the lab order to a different location. I do not recommend. read more

I have always received the best customer service here. The techs have been consistently great. On my last visit I only waited about 5 minutes before being called in and on each previous visit I never waited more than 15-30 minutes, without having an appointment. I make sure I'm there right when they open, I check in, and I have the necessary paperwork ready. They always take the customers with appointments first and still manage to accommodate those without appointments. Marisol V was the phlebotomist who assisted me last. She was quick, efficient, knowledgeable, and friendly. I couldn't be more pleased. Not sure about all the negative reviews but I've learned that you can't please everyone all the time and sometimes people have unreasonable expectations. I recently moved from another state where the wait was oftentimes one and a half hours for customers without appointments so I am more than happy to patiently wait...15 minutes or half hour, lol. I've had nothing but positive experiences at this location each and every time. Thank you for doing a great job! read more

MIRANDA, THE SONORA QUEST SUPERVISOR FOR GREEN VALLEY NEEDS YOU TO CALL HER IF YOU HAVE PROBLEMS WITH STAFF MEMBER PRISCILLA IN GREEN VALLEY. Had to finally speak to Miranda, the staff supervisor for Sonora Quest in Green Valley. One of the staff, Priscilla, has done a 'poor' job of customer service for my wife and I. The last two times, Priscilla claimed we didn't have appointments. I showed her the emails from Sonora Quest we did. She then began telling us we didn't do the paperwork necessary for the appointment. We told her we did the Q&A online through the guide on their website. We advised Priscilla their website doesn't let you move forward to the next screen's that finally confirm the appointment, so the proof of our appointment 'confirmation' shows we did what was required. Priscilla didn't like this. She made us do the paperwork in writing, while my wife with a 100 degree temp, 81 years old, had to wait 30 minutes after a scheduled 8am appointment. Priscilla was more interested in pointing fingers at us and speaking this way 'in front of other patients' checking in next to us. I explained to Miranda our last 3 experience's with Priscilla in about 6 months, hasn't been good and if for any reason their computer appointment system failed to have the information. All Priscilla had to say, "our appointment software system via computer may have made an error and would you mind doing a new Q&A?" But no!, Priscilla spoke to us as children in front of other patients and a fellow staff member there at the counter. 3 visits ago a fellow staff member had to correct Priscilla when the Sonora website had changed, stating patients are allowed to do WALK-IN visits without an appointment, which we were directed to do by our physician 30 minutes earlier. She tried pulling the, "we can't see you unless you've made an appointment", routine she seemed to have down Pat. Well, Priscilla didn't like being corrected by her fellow staff member in front of the public. It really seems she doesn't want to do the work at the computer to check in patients and simply passes it on to the patients. So like I've said, call Miranda at Sonora Quest in Tucson, she really wants to hear from you about trouble with customer service from Priscilla in Green Valley. read more

I was happily surprised at how quick and efficient the process was today at Sonora Quest Lab. I had an appointment at 10:15 and it now 10:30 and I'm already on my way home!Tamara took my blood and I didn't feel a thing. She was so kind and very good at her job. What a relief. Thanks for your hard work and in spite of a work overload with two closed sites I am impressed with the outcome. read more

Sonora Quest Laboratories - Laboratory Testing Near Me - Green Valley, Arizona

The receptionist behind the desk was one of the most rude and condescending people in a professional environment that I ever encountered. on Monday I called and asked if I needed to make an appointment or I could just walk in I was told that they would accept walk-ins. However, there might be wait or I could make an appointment ....on Wednesday. I drove 37 miles to do a drug test for employment.. when I walked in the receptionist said I needed an appointment. I explained that I called on Monday and I was told I don't need an appointment and I could do walk in. showed her my phone and I showed her the call that I made on Monday to her office, she said, did you tell them it was a drug test and I said they didn't ask all I said is I need an appointment to come in to their office and I was told no. she said well you needed an appointment and we can't take you today. Meanwhile there was no one in the office at all. The office was completely empty. There were no patients in the waiting room. I explained to her. Hey, I called two days ago and I was told I could be a walk-in, and I just drove 37 miles to get to this office. She said nope you need an appointment. She was very rude, condescending, and uncaring it just puzzled me why they couldn't take me. The office was completely empty. because of their error, I wasted two hours of travel to have to return after I make the appointment. read more

Don't bother making an appointment. They don't honor them. Saw that those signed in before me did not have appointments, but they went first. read more

Been going there for 2 years every other week Was every week and I had a appointment every time.Took me on time and staff was very nice.Julio handles the staff great very friendly read more

I had more than an hour wait. The computer went down so, instead of announcing that to the room, they started taking people as they came in. Therefore, more than 8 people who came in after me were taken in. Problems happen. Staff should be trained to be able to think of a solution. These can't. read more

No walk-ins in Green Valley AZ. This is ludicrous in a community of elderly persons who often have to see their doctor on short notice. They have also lost my orders twice. Very untrained and unwelcoming staff. Will be switching labs. I must be able to walk in. Now you have to schedule lab time before getting a doctor appt. Bad business model and total nonsense. read more

The lab in green valley I was referred to was locked and closed. My provider indicated it was to re-open in 7 days; went back and still locked and closed. Phone number has no options for direct call to anyone. Next location had a phone number that was out of operation and was not even an office, just a house. The lab sent me emails indicating I had not shown up for my lab, but had no options for reply. Spent over an hour to call phone numbers that weren't in service or had no options for calls and driving to offices that were closed or didn't exist. Hope never to be referred to a quest lab again. read more

Arrived at 7:00am - Was seen at 7:40am - I was the 3rd in line. The board on the wall that USE to tell you where you were in the Q, it NO LONGER does that. Once they check you in your name comes off the board so you do not know how many people are in front of you. They are so disorganized at this location. The staff appear to hate there jobs. I will be checking if my insurance allows me to use another facility. read more

I've have to come here multiple times, every time I get here I'm treated like a bother. Even asking a simple question about which option I can check on the kiosk seems to be a huge burden to the staff. Instead of simply answering me, I'm told "you can't come up here, you need to wait until I call you." read more

Nurse was very judgmental she asked me what I did for a living and after I told her she said you can live off of that? Well I was waiting to be seen employees were cussing. All the employees here are very unprofessional. I did not feel welcomed here. read more

Why did they go to appointments only? This is impossible when the doctor wants to see you in a week and you cannot get an appointment for 3 or 4 weeks out. This is down right absurd that you cannot just go and get the lab tests done. I have switched to Lab Corp at my doctor's insistence since SQ can no longer accommodate his patients' needs. read more

They tell you that you will be able to get your test results, don't believe it, it is a lie. I tried multiple ways, I made appointment, set up account etc, etc etc. answered security questions that will make your skin crawl, and then I got saw it said results might take an hour to download, if they don't, click here, WHICH DOES NOTHING!! Useless, absolutely. read more

We had appts and although the place was packed we didn't have to wait at all. It pays to have an appt. Friendly and courteous as well as very professional staff read more

So disappointed in this fascility the waiting is ridiculous..especially when you do not have an appointment which is understandable but shouldn't there be a system where none Appointments should be seen on an appropriate time especially for Seniors who do not know of the appointment system? There is obviously a need for more phlebotomist and more Sonora Quest labs to accommodate the Senior citizens! read more

Had an appointment at 1:15 PM, arrived at 1 PM and was finally seen at 1:40 PM. After all that, the technician couldn't find a "good" vein. Finally found one on my thumb??? and could only get 1/8th of a vial and I needed 13 vials as ordered by the doctor. So I said forget it and left. Now I have a lovely hard blue lump on my thumb that hurts. I don't know where in the world I'll go to get this blood test done, but I can tell you this, I'm NEVER going back to Sonora Quest Labs! read more