Check in kiosk was fine. Worked great…read more I did NOT have an appointment and came during lunch. Front desk staff said wait should be 30 minutes. I was called up almost exactly 30 minutes later and was done with blood draw in 10 minutes. Phlebotomist was very good and professional.

Was very skeptical going to this location given the reviews, but was very impressed. I checked in…read moreon the kiosk as a walk in, and probably waited around 25-30mins. The lady at the desk was kind, and made sure she had all my paperwork, confirmed my check in info. The tech that drew my blood was nice and drew my blood quickly - they usually have a hard time with my veins but she only poked me once! I would come back to this location over the Avondale one any day. Clean nice waiting room and friendly staff!

Drug testing 9-11am only. I would recommend getting an appointment. It's on the 3rd floor straight…read moreright. Tips: The waiting room is wall to wall packed at all times. Prepare for a 1-3 hour wait IN THE LOBBY. Do NOT leave the lobby, lesson learned. I was in the hallway for 5 minutes and apparently missed my name being called and had to wait another two hours. I've never had to hold in my pee for so long. There should be a sign saying to not go into the lobby even when the room is packed.

I went to this location to have routine lab work done. The staff were very extremely nice. It was…read moreclean and quiet. The nurse/technician that did my blood work was nice, personable and fast. I would go back here again.

Lost my daughter's sample. Had to bring in new sample. Complete incompetence. How does a medical…read morelab lose a patient's sample

I had an appointment to get lab work done and as waiting for 25 min before I went up there to ask…read morehow much longer it would as for my turn. The lady behind the desk that there were 3 people in front of me. What is the point of making appointments if you have to wait more than 45 min to o be seen.?I went ahead and cancelled my appointment. The technician that draw blood are also in charge of entering insurance information s that it's a minimum of 10 million n per patient. The office is crowded, dirty and smells terrible. Do better!!!

I've been to this location three different times and have been helped by different people each…read moretime. It seems a little funky because it's inside the Safeway right next to the pharmacy. They only take appointments (no walk-is) and you generally have to make your appointment at least a week in advance. All that being said, when you arrive you're taken at or before your appointment time and they do a great job drawing blood. No waiting. An easy, pleasant and professional experience!

Worst experience ever. Person didn't know how to take blood. Two pokes. Vile not full. Results…read morenot sent to my dr.

I would love to fund a way to contact the company about the tech they sent out this morning to do…read moremy labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service !

Unbelievable. They rescheduled my first appointment without asking me. I now had Saturday from 5-7,…read moreand nobody showed up. No text, email, or phone call. This is the most unprofessional company I've ever dealt with. I now have to dispute the $99 charge on my credit card because I don't want to call them or deal with them. I've fasted for over 18 hours, I have a headache, and I put off a lot of things I needed to get done because of this. Very, very unprofessional. Slightly tighter if you want to post it: Unbelievable. They rescheduled my first appointment without asking, then no one showed up for the Saturday 5-7 slot they gave me. No text, email, or call. Most unprofessional company I've ever dealt with. I'm disputing the $99 charge because I refuse to call them. I fasted over 18 hours, I have a headache, and I put off things I needed to do for this. Completely unprofessional. Update: After sending an email asking for a full refund and letting them know that if I didn't get one I would file a dispute, I was surprised to hear back within an hour. I also complained about their service. They responded that it would take 3 to 5 business days to get the funds back, but they never apologized for not showing up. This place is very unprofessional.

The best Sonora quest I've ever been to. I came in as a walk in and as soon as you check in they…read morehave someone in the waiting room checking lab orders. I was called back within 10 min and was out within 20. Very happy with this Sonora quest.

Pros: I did not have an appointment, and I was in and out very quickly!…read more Cons: Their printer was down, so they had to handwrite a label with just my name and date of birth. Unfortunately, the label was not placed on the specimen in the appropriate way; it was loosely taped around it. I assume this was done so the label could be removed later, but my concern is that if multiple specimens are handled this way, it could potentially lead to mix-ups or errors. Typically, results are available within a few days. It has now been a week, and I still have zero results. My doctor's orders are also no longer showing as pending, so I'm unsure what happened or where things stand. I'm hoping this was simply a delay and that my results will be available soon.

Labcorp consistently lacks professionalism and basic compassion for patients. Appointments are…read moreroutinely behind schedule, with no communication or accountability, and staff are often unhelpful and dismissive when you ask simple questions. Healthcare requires empathy, organization, and respect for people's time, none of which seem to be a priority here. Unfortunately, this has become a pattern, not a one-time experience. I would not recommend this location to anyone looking for reliable or respectful care.

Very convenient place, since my surgeon is upstairs!! I have been to other Labcorps, and this…read morelocation is one of the best. Got me in, did my testing and got me out!! Place is really clean, and the employees are really nice. For now on, I will be going to this location only!

I wish I could give this place zero stars because it honestly deserves it. This place should be…read moreburned to the effing ground. There is absolutely no consideration for patients. The staff has terrible communication, zero empathy, and a complete lack of professionalism. My appointment was changed through a text message--no courtesy call, no explanation. Granted, I am to blame for not noticing the text message but when you receive countless of texts from spam numbers.... The point is moot. Regardless; when I arrived, thinking I was actually early, the receptionist looked me straight in the face and said, "No, I'm looking at your schedule. You were supposed to be here 30 minutes ago." When I explained that my appointment must have been changed, she had no idea it had happened. Instead of acknowledging the mistake, she looked at me like I was the idiot and simply asked, "Should we reschedule?" No. I'm not going to reschedule. People have lives, jobs, and responsibilities. Taking time off work isn't always easy--it can cost people wages or even put their jobs at risk. The complete disregard for other people's time is unacceptable. If anyone should be held accountable for wasting someone's time, it's the people running this office.

Wish I could give them negative star. Or negative 10 stars. This is the coldest most heavy negative…read moreplace I have ever been to. I have unsubscribed from all of their emails, PERSONALLY CALLED their office & STILL JUST RECEIVED a TEXT, CALL, EMAIL AND VOICEMAIL all on the same day. It's like a nightmare stalker that will leave you alone.

Excellent service & blood draw. Not covered by our insurance but I'm willing to private pay (very…read moreaffordable) due to the convenience and ease of scheduling. We arrived on a Saturday morning and expected to wait (I've never not had to wait for a blood draw, even with an appointment). Much to my surprise, we were the only ones there. The young lady (sorry I didn't get her name) was informative and helpful in both completing the paperwork and doing the draw. Results were received via email later that SAME DAY! Clean, friendly, fast, easy, affordable! What's not to love?! Keep up the good work! Thank you! [I was just now attempting to schedule an appointment thru Sonora Quest so I could have it covered by insurance and in order for me to be able to take my son and have him not miss school, we have to go at 6:45 a.m.! So, here I am back looking at LabExpress and love it so much I am submitting this review! Knowing how insurance works, I'll probably end up paying MORE to use it, so I'll go back to Labxpress]

Andres is an exceptional phlebotomist. This is the best blood draw service I have ever had, as a 70…read moreyear old with numerous experiences. A friendly place to go.

Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

What couldn't improve? I called several area locations, and between getting stuck in voice jail…read moreand getting disconnected numbers, I was disgusted. I wasted a lot of time trying to give them my business only to be left hanging. I wouldn't go to Sonora Quest if they were right next door. That's poor management and customer service. You would think in the Sun City area they would be extra vigilant about customer care. I will NEVER attempt to use them again, nor will I recommend them to ANYONE! Such a shame. Get your act together, Sonora Quest!!