Dicks for the win. Went to get new quality shoes and was approached by a nice young man named…read moreMarco. He helped me so much find the perfect shoe with all the specifications I needed. The store is so well stocked. Def number one in Santa Rosa! Great prices too.. will be going back soon for a second pair next month. Highly recommend. They also have a great amount of nice clothing for any sport you choose.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

Gabrielle helped me immensely! I was walking around looking for shoes for Puckleball and she got me…read morea racquet and balls. She is very friendly and a very good employee!!! Please give her lots of kudos!!!! And she helped me price match a racquet which I really appreciated!!! And she is articulate and well spoken!!! Mariya Cree

Beyond impressed with my experience at Sports Basement. I was in the market for a new pair of…read moresneakers. I didn't expect to buy anything today, but I walked out with a new pair thanks to Martin! I was very impressed with their shoe inventory, usually its bare bones at most shoes stores, but this place had all kinds of styles and all of the sizes. I like that you can find your own and try them on, you don't have to wait for someone to find them. Easy experience. Most importantly, they have the best customer service. Martin promptly assisted me and assessed my shoe needs. He gave many recommendations, and checked in often (even helped me decide between colors). Martin noticed I was waiting some time to check out, and he came over to assist me! He even gave me an extra coupon, so my shoes were cheaper than if I bought them online. I'll definitely be back to this store if I'm ever in-need of another pair of shoes! What a great experience, thanks Martin!

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

We had a good experience here . Tommy , a head coach (…read moremanager ) so helpful . But we also had other people helping us in the shoe dept & athletic wear . Before we ended up here , we went to a store in San Rafael, that had total car salesman energy,,off putting , Weird . So this store was so refreshing , absolutely no pressure & they were helpful and knowledgeable. Also , very friendly vibe . Roomy store , big selection . Go here . It's worth it .

Service by Jorge was excellent! Helped us find soccer gear (cleats, shin guards, socks). Super…read moreknowledgeable and friendly. The price of all the gear was reasonably priced. We will definitely come back for all our sports needs.

Old man, young Dan is the Man!!! So helpful, so kind! Great value comes with membership rewards…read more Compared to the Pleasant Hill site, they're a bigger store with more inventory, but Fairfield Dick's honor Military discount daily, Pleasant Hill does not. As proud US Army Veteran this blesses my heart very much. I love our Country and Fairfield Dick's store!

The manager, Victor, needs TRAINING. I didn't even know he was the manager but I asked him whether…read morethey had a specific item in stock IN BLACK OR WHITE (I had already looked myself and only found PINK), he said "whatever is out is what we have", I asked can you check on your device? He unwillingly/rushingly scanned the PINK item and stated "Nope that's all we have is PINK". I asked, so not in back either? "No". I could tell he wasn't dilligently looking so I asked another employee if they had the item in BLACK OR WHITE..he found "THREE AVAILABLE" IN BLACK. As he was on the register he only pointed me back to the area I had already looked. I said I already looked there, he said "ok well then we don't have it, whatever is out is what we have" Long story short I looked online and ordered the item for pickup, about 30 mins later I receive a message that my item was ready & drove back to the store to pick it up. I asked to speak to the manager, and I couldn't believe it was the same guy who told me they didn't have it! We all make mistakes right, but it was just the way our initial interaction went that I knew he was being lazy. Further, rather than apologize he double-downed on his explanation that they only had PINK. Like bro I'm holding it in my hand & it says available online? I realized he only scanned the pink item, so of course it didn't bring up the other colors that may or may not be available. He was like upset I found it?? It's just annoying that I was just in the store and all he had to do was take 2 minutes to assist me. There were more employees in the store than customers & nobody could spare a couple minutes to simply look for an item, isn't that apart of the job? It was super weird bc Dick's employees are usually very helpful. I hope Victor is having a better day.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

A great addition for activities in the santa rosa area. Virtual golf, batting cages, and fast…read morepitching was available. Few glitches with virtual golf but they graciously gave us more time. Prices were adequate for the area. Not too crowded. Nice sitting area A few drinks were available for purchase but they also allow outdoor food. Staff was kind and knowledgeable!

Facility is run down and dirty…read more Workers are college kids who will charge you for lessons of soft toss with very little advice - some lazy and disengaged staff. Pitching coach claims to be a brother of a washed up MLB player with poor statistics. Go ahead. Make an appointment with him and get ghosted. What a joke of a human. Did I mention the dirty facility? Compare it to the other 4 cages in Santa Rosa and Petaluma and hands dowm this is the dirtiest, hard to park near, and with the most disengaged staff in Sonoma County. Go anywhere but this janky looking facility inside the most rundown warehouse ever. I left itchy and confused as to how this place gets fake positive reviews. Gross and viscerally disgusting waiting area, as is the entire facility. Avoid at all costs.

Yet another Dicks Sporting Goods. Not sure what happened with others on here who have complained…read moreabout the customer service as I for one had a great retail experience here. I came in looking to replace my older San Francisco 49ers rivalries jersey since it fits me too big now and sold it so I could buy a new one. To my surprise they had all the 49ers merchandise in the front of the store and had a great selection of jerseys, I found the one I wanted but they had them locked up, finding an employee was fairly easy. My overall experience was great and I was in-and-out of the store in under 45 minutes. I ended up signing up for their loyalty program and instantly saved BIG money on the spot - thank you for the hospitality.

I needed an updated fishing license…read more I walked in, immediately saw a staff member walking. I asked where to go. He graciously informed me to go to any cashier. I went to a cashier, he politely pointed to another area, where I met a store lead. The lead employee took all my information and it was done. Quick and easy. I'll got there next time I need fishing assessories.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!