Dicks for the win. Went to get new quality shoes and was approached by a nice young man named…read moreMarco. He helped me so much find the perfect shoe with all the specifications I needed. The store is so well stocked. Def number one in Santa Rosa! Great prices too.. will be going back soon for a second pair next month. Highly recommend. They also have a great amount of nice clothing for any sport you choose.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

Gabrielle helped me immensely! I was walking around looking for shoes for Puckleball and she got me…read morea racquet and balls. She is very friendly and a very good employee!!! Please give her lots of kudos!!!! And she helped me price match a racquet which I really appreciated!!! And she is articulate and well spoken!!! Mariya Cree

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

We had a good experience here . Tommy , a head coach (…read moremanager ) so helpful . But we also had other people helping us in the shoe dept & athletic wear . Before we ended up here , we went to a store in San Rafael, that had total car salesman energy,,off putting , Weird . So this store was so refreshing , absolutely no pressure & they were helpful and knowledgeable. Also , very friendly vibe . Roomy store , big selection . Go here . It's worth it .

Service by Jorge was excellent! Helped us find soccer gear (cleats, shin guards, socks). Super…read moreknowledgeable and friendly. The price of all the gear was reasonably priced. We will definitely come back for all our sports needs.

Just wanted to give Rod props for his help today with my driver! Thank you Dicks in Fairfield, CA.read more

Old man, young Dan is the Man!!! So helpful, so kind! Great value comes with membership rewards…read more Compared to the Pleasant Hill site, they're a bigger store with more inventory, but Fairfield Dick's honor Military discount daily, Pleasant Hill does not. As proud US Army Veteran this blesses my heart very much. I love our Country and Fairfield Dick's store!

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

A great addition for activities in the santa rosa area. Virtual golf, batting cages, and fast…read morepitching was available. Few glitches with virtual golf but they graciously gave us more time. Prices were adequate for the area. Not too crowded. Nice sitting area A few drinks were available for purchase but they also allow outdoor food. Staff was kind and knowledgeable!

Facility is run down and dirty…read more Workers are college kids who will charge you for lessons of soft toss with very little advice - some lazy and disengaged staff. Pitching coach claims to be a brother of a washed up MLB player with poor statistics. Go ahead. Make an appointment with him and get ghosted. What a joke of a human. Did I mention the dirty facility? Compare it to the other 4 cages in Santa Rosa and Petaluma and hands dowm this is the dirtiest, hard to park near, and with the most disengaged staff in Sonoma County. Go anywhere but this janky looking facility inside the most rundown warehouse ever. I left itchy and confused as to how this place gets fake positive reviews. Gross and viscerally disgusting waiting area, as is the entire facility. Avoid at all costs.

Today I went into Dick's looking for supplies for my emergency kit. The young man that was helping…read moreme was not very helpful. Made me feel dumb, but I went to talk to the gentleman that was at the front door. His name is Hakeem. He assured me that he would talk to the employee and set matter straight. I recommend this store.

I'm so disappointed in the service at Dicks.......I was at this store yesterday 8/24 asking for…read moreNorthface beanies and the older gentleman with salt and pepper curly hair, I think his name is Jorge, anyway he works in the bike area. He preceded to tell me, that they don't get beanies this early he doesn't know why ppl are looking for them this early in this season, he doesn't get them til winter time, BUT, I was there a 2wks ago and a sales associate on the floor said the beanies would be coming in on their next shipment and to come back later that week. This is the thing, I spend a lot of money at Dick's every football season for my kid, from cleats, to mouth pieces, pads, gloves, you name it.........you would think that the customer service would be great being that it's such a big store with a big reputation, it's not, I've always got to find someone to help and then they turn out to be rude! I'll go spend my money elsewhere the guy in the bike department blew it for me. Terrible experience

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!