Diana the cashier, she was so sweet! So was the gentleman greeting at the door. What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again. read more

DICK'S Sporting Goods - Ethos Rack Foam & Ankle Supports - Sports Wear Near Me - Santa Rosa, California

Manager on site has a really bad customer service, bad attitude she is the worse manager I've had ever meet

Had to grab a couple of things including a last minute Christmas present. The good...the people who work there are really great and deliver excellent service. The bad, they need more for that size store and the season. Merchandise is plentiful and there are variety of sizes! The bad, seemingly endless stock on shelf is also reflective of a very squished experience. Bigger store. Very little was on sale and was very expensive compared with competitors. I ended up at a local place. read more

Recently went to the Santa Rosa location and purchased several fishing poles. The funny thing is that the items were priced with price tags. When I went to the register I was charged significantly more then the price on the poles. The two women at the register were completely brain dead and unhelpful they couldn't even find the item in the system. The assistant manager came over and he found the item then walked away. The price was still $40 more then what the price tag said. The customer service here is terrible and the people who are hired here are to fill bodies that is it. I really do not like shopping here and wont from now on there are too many other better options. I had to go back the next day to have a price change because my second pole was charged $27 higher then what it should of been. The young woman at the register said that the prices in the system changed, well the prices on the racks and hangers need to be changed. There is no pride in this store at all. Also the prices are super over priced you can find the same things elsewhere for less so beware if you shop you aren't shopping hard enough. read more

I went in to buy some new shoes. The new system is completely not customer friendly. You have to scan in the shoes you want to look at the bring them out and walk away. I asked for a smaller size, the "salesperson" went back to get them and never came back. I walked out and will not be buying shoes there until you change how you sell shoes. Very disappointed! read more

I would give them a - 10 stars I purchased some shoes yesterday. I payed $100 cash and 47 on my credit card. Today I returned the shoes with my receipt. They refused to give me back my refund the way I payed. I was not told this when I payed nor was there a sign or any information on their return policy. The cashier said it was a new policy to keep people from using stolen credit cards. Seem to me they should have checked my ID when I made the purchase. How many people steal someone's credit card and use it and then take back merchandise along with the receipt to put money back on the credit card read more

Dicks Sporting goods is my favorite for buying Sportswear. Online stuff half the time doesn't fit or is cheap. Dick's provides some of the best sporting wear out there that is within a great price range. Love the shoes, the pants, tops, etc! Thank you Dick's Sporting goods. read more

I went to Dick's this morning to buy some Hoka men's shoes this morning around 1120am. There were very few people in the store, which I was hoping for. I went to the shoe department and nobody was there, no customers or employees. I looked around the area and could see no one. I finally saw what appeared to be a scanner and it said to scan a shoe and select a size and someone would bring it out. I waited about 4 minutes and three other customers showed up as a group. I then left the department and found an employee and ask for assistance. They went into the back and then returned to their department without at least letting me know that someone would be out to assist me. A few more minutes went by and an employee came out and handed me my shoes, never asking if I needed anything further she went over to the three gentlemen and started helping them. I waited as there was a pause in her assisting the other customers and asked for a wider size, as I have feet like a platypus and needed some wider shoes. She went into the back and came back out with another pair of shoes for the three guys and disappeared again. After a few more minutes, it was evident I would not be getting help in the foreseeable future and I left. I shopped in the mall next door and came back an hour later around 1240pm and had Great customer service from two employees in the shoe department. Neither was the first individual who assisted me initially. Unfortunately, they did not have my size in stock and ordered a pair online from Hoka directly. I would have liked to have known that earlier. I gave three stars as my second experience was great with customer service, the first experience was half a star. read more

The posters about racism when you walk in immediately ruined my mood. You think people wanna be reminded of racism when they walk in so they can feel bad while they shop? And then you go to try on clothes and again more posters reminding you of racism again, so you're sad now trying on clothes? You may as well put up posters about how you don't tolerate child abuse to and really get everyone's minds focused on negative stuff that wouldn't have crossed their mind otherwise, while trying on clothing. And the fitting rooms are so gross I couldn't even try on my stuff. This was my first and last time here. read more

DICK'S Sporting Goods - Dressing rooms are gross - Sports Wear Near Me - Santa Rosa, California

Super disappointed. Seen allot of jackets, hoodies, and other items I wanted to buy however they were all locked together and you couldn't even slip them on to check the fit. Couldn't find anyone near the clothing I wanted and refuse to walk around a store looking for someone to unlock a jacket so I can try it on. Hire a damn security guard of you are that worried about theft. I won't be returning that's for sure. read more

Great customer service. No complaints here. Had my local store contact this location about a treadmill that was only available here. I made the hour drive to pick it up. There was a mix up, and everyone involved had the issue corrected. Guys packed it in my van. Thanks to everyone involved, wish I got names but was pretty tired from the drive. read more

I've had a great experience with dicks, sporting good I bought a lot of Christmas and they reminded me through email that I still had a $50 credit that was expiring so I went in and bought a football in a basketball to keep in my trunk. Great service nicer reward to the customers. Nice communication. read more

DICK'S Sporting Goods - Football - Sports Wear Near Me - Santa Rosa, California

Love this store! One of the only retail stores who hasn't taken advantage of Covid-19 by jacking up their prices on fitness equipment and weights. Play it Again Sports more than doubled their prices. Got a 300 pound Olympic weight set with the bar for $299, selling elsewhere for $1,200! Clean store with friendly staff. read more

DICK'S Sporting Goods - Weights - Sports Wear Near Me - Santa Rosa, California

D'Angelo in the shoe department was very helpful and knowledgeable about the sort of shoes I was looking for. He made the experience very enjoyable. read more

Workers here look very miserable, not much of a help , and not a lot of product knowledgement . Know wonder why they work at dicks .

The employee were rude and told me to leave after he told us to get off the treadmill that we did then used the exercise bike the employees said we got to leave was not Pacific on what we can't do read more

Had my eye on two particular items that were limited in stock on several locations near me. It was either take advantage of free holiday shipping or roll dice and find a store. Given that holiday shipping is just plain terrible. I didn't find that option appealing at all. Walked immediately to fish and guns department and found two items I needed. First, Winchester Ammo Boxes. Second, Plano Sportsman Medium Storage Trunks. These items aren't special at all, but surprisingly difficult to get a hold of at their other stores. With no hesitation, the clerk behind the counter grabbed a ladder and took down the last two of the Plano trunks that were shelved way out of reach. That's what you call customer service! Among all Dick's Sporting Good stores, I've found this one to have the best inventory. It is also well organized. It was just easy to find items. I had an intuitive experience. Most importantly they carried a fair share of inventory on Raiders gear here. Raidernation baby! read more

DICK'S Sporting Goods - Storage! - Sports Wear Near Me - Santa Rosa, California

If you can avoid it, DON'T EVER SHOP HERE!! They provide help and then tell you that it actually cost money for that when they are done. The employee was rude when I said I wish I had known that ahead of time. The cashier was rude as well, and then proceeded to talk about me to another cashier. THEY ARE RUDE AND RIP YOU OFF! I know its a corporate company so they don't care. But I will be taking my money anywhere else at this point. read more

I visited with my parents looking for good quality shoes for them. We visited on Saturday, April 23 at about 1 pm looking for wide shoes for my mom. I cannot say enough about Eric...who went above and beyond finding shoes for my mom. We didn't even know he was looking for exactly what she needed. My parents left with two pairs each. Eric provided the best shopping experience. read more

I cannot thank Kaitlyn and Matthew enough for going above and beyond to help me over the phone and in person! I have a baby shower on Saturday and the rain was about to cause problems, they helped me make sure I had a canopy and walls for my guests and even called the Petaluma store to see if they had extra walls to ensure my guests would be out of the rain! Again I cannot thank them enough! read more

This store seems to be going downhill. There seems to be less and less product on the floor. Every time I go in to look for something, as simple as a shirt, selection is limited. Same goes for shoes. I had to go to Dick's twice this week. I needed a new pair of sneakers. Amazingly i found a pair in my size, but I had a question. Nobody was working in the shoe department. I went to ring the bell for service and nobody showed up. It took over five minutes for a person to show up. There were other people waiting as well. Not good. The following day I went to check out a replacement golf club. I looked online and saw they had one I was looking at in stock. I found the club, but wanted to hit it to make sure it's what I wanted. The club had a security lock on it that needed to be removed. I also needed entrance into the room to hit the club (sign said no entrance w/o staff). Nobody was to be found...anywhere (once again). I left without a purchase. It's a shame. This store was on top of things when they first opened. Now it's just a disappointment. read more

This store is terrible. they have poor customer service and they don't have nothing in the sports aisle. one employee totally ignored me multiple time even after look me in face after I asked for help! read more

It was not as disorganized like many of the reviews said it would be. I wouldn't even say "disorganized". I would go somewhere along the lines of overstocked or something that would convey the sheer volume of things in this store. It is massive and has a lot of product. I went in and bought a kayak, life jacket, paddle, and ratchet tie downs. It ended up costing me in the $450- $500 but if you bought a more expensive kayak you could easily go higher. Staff wasn't super knowledgeable about their products but there is a lot of inventory to get to know. My main complaint would be there aren't price tags on the majority of the items. Parking lot was easy. Bathroom was clean read more

I love this store! They always seem to have what we need. Shoes for growing teens, camping gear, football and baseball equipment, ammo, pellet guns, winter gear, golf balls, Yeti stuff. Seriously, I have been many times and they always hook me up. The staff is always nice, helpful, and courteous. I also will order online for store pickup at times, just to make sure they have my stuff... I live an hour away, so, it would be bad if they were out if stock. I am headed in later for a couple Yeti products that are gifts. Thanks Dick's! read more

Made my Christmas shopping easy! Ordered online this morning and it was ready to pick up within an hour. If you sign up for their text alerts about your order you can use the link provided to let them know when you arrive at the store. I got to skip the line and someone handed me my order right away... Wasn't in the store for more than 60 seconds. Super convenient holiday shopping! read more

Today, nobody knew what a stretch exercise band was. One employee just blankly stared at me. Another asked if it was for women and the third asked if I wanted leggings. When I finally found the stretch resistant bands there was no price on any of the packages. After some time I found a gentleman to help me. He scanned one item and when I asked for a price on a second item he waived me on and scurried out of sight. I went to Big 5. They knew exactly what a stretch exercise band was, directed me straight to the items where all were marked with price tags. Cheers to Big 5, they got the sale. read more

I just had a terrible experience here on a lazy Sunday. The place wasn't very busy, yet finding anyone to get help was next to impossible. The selections seem to be dwindling - items seen on mannequins must be hiding on invisible racks in special hiding places. The final straw for this place happened while checking out. An item I was trying to purchase did not have their barcode on it for some reason. The cashier told me to run back and get another one. I asked if he call page someone on the floor to fetch it. He responded, "no - if you want it go run back there and get it." I left without purchasing anything and will not return to Dicks. read more

Horrible customer service, absolutely the WORST. Shoe aisles are atrocious, boxes, half pairs, and trash scattered in the aisles. That's a lawsuit waiting to happen. I think all employees need to pass a bad customer service exam. There is never anyone to help and by chance they stride by like they don't see you. I believe you have to be a dick to work at Dicks. read more

DICK'S Sporting Goods - Messy shoe section - Sports Wear Near Me - Santa Rosa, California

See all

Twice I've had the misfortune to find myself in this store. The unhelpful and even rude staff are roped only by how difficult it is to find things you are looking for. On my recent visit I made two complete circuits of the store looking for help. I finally resorted to asking a cashier if they could direct me to compression shirts. After what seemed forever starring into the blank face and slack jaw, I was told they probably didn't carry those. I finally found what I was looking for, only to wait for ten min to get access to a fitting room. I will not ever be returning. I should have made the cross-town trip to Sports Basement. read more

Disorganized, inventory all over the floor and stacked around the store. Pretty hard to get help. Employees seemed to be in a rush and didn't really know where things were (when I found one)....Asked for inventory on an item, nobody had equipment to tell me what the stock was. Felt like I was inconveniencing staff with my question. If you know what you're getting and don't need assistance to get it, you're probably fine coming here. (If you end up needing service, good luck). Sad. read more

I needed a bat for my granddaughter. We had done our research and found the ideal bat for her. We drove to our local Dicks store in Santa Rosa prepared to pay almost $500 dollars. There was only one other family in the entire store . They bats were all secured and locked up and required assistance from the store. We approached a young female employee who said she would call for help and get someone over to us to unlock the bats and answer our questions. After waiting 20 minutes my family and I found the young employee and two fellow employees laughing and talking together in the front of the store. I asked her what happened to the help we were supposed to get with the bats. Two of the employees scattered and the young woman said she forgot. I would rather give my hard earned money to someone that cares about service. read more

Glad to have this mega-corp move into Santa Rosa. Why? Dick's sells better quality merchandise than Big 5 sporting, which was the anemic purveyor of crappy quality merchandise here in town. I'm a golfer. Dick's carries premium brands of golf balls. Sometimes the sale prices are the lowest to be found anywhere. A few months ago I pulled some ligaments in my right knee, painful! I came here to buy an elastic brace. There were 10 different models on the rack. Wow, sensory & selection overload. I did get the best suited one. My knee got better in a few weeks with the help of the brace. Be aware that many items (especially clothing, shoes) are tagged with manufacturer's list prices which are usually ridiculously high. Watch for sales. Good website ( http://www.dickssportinggoods.com/home/index.jsp ) to check inventory before you drive here for a specific item. read more

Called in looking for a particular kind of jacket. Guy on the phone said they were completely out. Spared me however much time I would have spent sorting through the store and then getting distracted with stuff that isn't my jacket. Tons of parking. read more

Clean, organized and well stocked store. I enjoy the fishing department and go there often to buy various fishing gear. Pricing may not be the best but when I need something on the quick they usually have it. read more

I have been to this location various times to shop for sweat pants, exercise equipment, and even shoes. This review is for the guy at the bike shop. I came here a few months back to shop for a bike to surprise my boyfriend with. He helped me narrow down my choices based on what he likes to do (ride around town, hiking) and even helped me access my vehicle (I have a small car) to make sure that I can fit the bike home. He did all the bike checks before he help load the bike in. Great customer service from start to finish on his part but can't say that it's like that for the whole store. I went to look at shoes and no one acknowledged me. I went back with my boyfriend the following week to look for helmets and there was nobody to assist. Customer service on the floor is sparse. Better do your research in advance and come prepared to help yourself because getting help is tough. read more

They've got just about everything you could need. I come for baseball gear mostly and they have about 99% of the gear you could need. All I would add are more knee-high pants options! read more

This store clerk was so helpful she went way out of her way to help me I had a gift card was not working Iwas buying my grandson a gift and his birthday was the next day and she had to call customer service to make this card work she was so worried for the card to work for me It took so long she had to tell the story to them on the phone at least twice she was very concerned for what was happening the store manger was walking around with a look like she was absolutity mad to be there if you ask me she could not smile at anyone she was just lets say I was hoping she was not going help me because If she would of it I would of left empty handed It was just very nice to have Catelyn help me she really stuck it out and keep telling me she was going to do everything she could to help me and that is what she did I was a very happy customer to say the least thanks to her Thank you very much Catelyn read more

Even the front door was camouflaged. I walked the length of the store twice and an employee on his phone just watched me before I realized the doors were there, but just covered in a giant weird full on red sticker ad and canopies, etc. were blocking it. Okay, so, fine, I can deal with that. Walk in and AC/DC's Back in Black is playing. At 9am. AC/DC. Followed by another screaming song. I'm not ancient, and nothing against AC/DC, but there's a time and a place and 9am in a store is not one of them. OKAY... I was there to find a black Nike tank top and black tennis shorts (with pockets... herein lies the problem) for my daughter's tennis match today. Basic, right? ZIP. ZERO. NADA. So I think... I must just be blinded by my AC/DC trauma. I walked that store for 30 minutes (I like to exaggerate but I'm not right now) and not once, not ONCE did someone ask if they could help me. This lack of customer service isn't that unusual anymore for Santa Rosa though. So there's that. So disorganized. Nothing is easy to find, and as much as I try to support all local businesses, I will once again resort to Amazon. Not by choice, but by necessity. :( If you're a female tennis player that doesn't want to wear short skirts, well, best of luck to you. read more

21 people standing in line to check out at 2pm. Ridiculous. Last time i shop here. Customers complaining as only 1 person to check everone out read more

DICK'S Sporting Goods - Sports Wear Near Me - Santa Rosa, California

Couldn't find a sales person the questions I had. Also, the line had 27 people in it and only three check out stations. No joke! Terrible!! read more