This place used to be a favorite. But the service has actually gotten worse than the food. A smile doesn't replace missing items after asking for them multiple times, and the meat is more fat than meat. The flavor reminds me of something my 10 year old would experiment with. Yet another sad example of why it's not worth eating out anymore. I'm sad to say I'll never be back. Another favorite retired read more

First let me say that the food is good and the selection of options is good. However, if you're expecting takeout orders to be ready on time, you'll be very disappointed. They do not have the staff or the volition to get your food out to you. Even when it is bagged up, they will leave in on the counter getting cold for long periods of time until prompted by you. Curbside is just not a realistic option now. Until they are willing to pay staff a living wage, they will continue to be understaffed. read more

I've been going to Sonny's BBQ since I was in my teens, and now I'm retired. While the look of the locations has changed and updated, the food remains the best. As a former FL resident living in NY, Sonny's is one of the BBQ restaurants that I miss the most. read more

We love Sonny's. It's the highlight of our trip to Florida. Unfortunately this restaurant was the worst we've ever eaten at. We came in at 4:15pm and it was not busy AT ALL! The salad bar was half empty and had not been kept clean. Had to ask for lettuce and spinach. The tuna salad had not been tossed and had the dried out look. The chocolate pudding was rancid and it had to be removed after we were the 2nd family to tell them. They did not refill anything else on the bar until we were leaving an hour later. Chopped Brisket - I like a little Marble. This wasn't marble - it was the the leftovers. The meat was super greasy, full of the crispy pieces and luke warm. My husband said his sandwich was ok but could also tell the meat was not fresh. read more

This was my first time having Sonny's, and some friends recommended it, so I was excited. We got it to go, and the restaurant looked nice and clean, so we took it home. Let me begin by saying how disappointing it was to have such an absolutely tiny serving of brisket - what a joke. A few tiny shavings of brisket. For $13.99? ABSOLUTELY RIDICULOUS. And don't get me started on the fried pickles appetizer - they were SOGGY, not crunchy, and were mushy and wrapped in some plastic - not even in a box! I've never seen such stinginess from a bbq restaurant, and I've never had GROSS fried pickles with a soggy texture in my life, until I tried Sonny's. VERY DISAPPOINTED and NOT GOOD AT ALL. I will not be returning, and don't waste your time with this place when there are decent BBQ options around town - Dreamland and Meat Boss, come to mind. read more

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I went today and it was disgusting!! The ribs were so burnt and dry, the baked beans were so sweet. My child's chicken sandwich, the meat was tender but the bun was burnt. I'm pissed because I spent $40 on nothing! read more

Shanna took excellent care of me and everyone else working was so friendly and spoke to me when walking by. The table was very clean and the food was hot and delicious. The new remodel has made Sonnys a place I enjoy sitting inside to eat instead of taking my food to go like I used to. Everything about the new Sonnys concept is awesome! The food quality is fantastic! I ordered food from this location through door dash one night and it was so good I had to call and compliment the food. read more

Best customer service ever by Hailey. It's so nice to speak with someone who is friendly, professional and seems to really enjoy their job. Thanks so much. read more

Went for lunch today, 1/31/20. Have not been since the remodel. Place is clean and atmosphere was great. Seated quickly, server was awesome. Ordered pulled pork and ribs. Was surprised at well everything tasted, great flavor. And the beer mugs were really good and cold. Will definitely be back. read more

Service was not great was here an hour and we did not get our food and the people after us got there food.

Take out guy has great customer service! So nice and fast everytime. Great please to feel at home

I would strongly suggest people avoid this restaurant, especially if you order delivery, as don't be surprised when many of your items just never appear. In our case, it wasn't just 'a side' or so.. it was an entree, and virtually all sides. We simply wanted the meals we paid for, but instead of a promise to just make the missing items, the best we got was just an offer to do a partial refund, which doesn't work very well when you are missing so many items that you effectively have to order more food (from someone else apparently). Personally, I felt quite violated by this restaurant and their delivery partner (Grubhub) and would never choose them for my family or friends again. There are better options out there! read more

Call in order for pickup I arrive to the desk to a young lady at the desk with an extremely bad attitude. Her attitude is so bad that it met me at the door and if my order had been just for me and not my 85 year old father also I really would have turned and high tailed it out the door. She had zero customer service skills. She was rude to the customer in person and to those who called on the phone even the Grubhub driver was standing there in bewilderment which means she was probably rude to her for trying to pick up an order. While my food was great as always if I walk back in the door to see the red head natural girl I will surely be making an announcement I am here to pick up my order but you can send it back! read more

My wife and I really haven't been fans of Sonny's since they have been in Mobile, AL. We decided to give them another try since the latest restaurant remodel. Wow! What a great layout and modern feel. We we're happily greeted when arriving and I can't express how good the wait staff performed. The food arrived quick and the manager checked in with us. When leaving we were told goodbye by everyone employed. I joked with my wife and said "they are almost to friendly". I would recommend trying Sonny's if you've been disappointed in the past. One of our new goto stops when we want to eat out. read more

I don't know how many times we were told;your server is coming, your drinks are coming, your food is coming. Stop talking about it and do.Then our bill comes, we give them our card then the receipt comes and it's for double the original amount. It took 3 times to get it corrected! read more

I scanned through the reviews, just because one near the top caught my attention. My family stops by this restaurant at this location every now and then and I am surprised at how negative some of the comments are. They are not many, but it just surprised me. Sonny's has always been a clean and efficient restaurant for us to dine in. Even during the height of Covid -ness when all of life was turned upside down, I felt that this restaurant went above and beyond to have a safe and inviting area to eat as well as great service and good food (my WW demands chicken, but I love it all). We live out of town so a trip to Mobile often means stopping somewhere to eat. The past two years in particular have been challenging to say the least. My husband and I have the opportunity to travel pretty much across the U.S. and have experienced dining out before, (fast food and otherwise) during and after the height of the pandemic. We very much understand the changes that were required, the extreme challenges that each faced in keeping all their staff together in front and behind the scenes due to the virus itself, and then the government-created shortages when a good idea became a destructive idea as far as those "checks" go, giving a twisted sense of income and creating a lack of motivation to go to work. And lastly not to forget the food and supply shortages being created as we speak as the chain becomes strained. So I wanted to stop and give a big KUDDOS to Sonny's on Schillenger for staying in the ring. My husband and I plan on eating there today, as a matter of fact. My one and only down comment is that the Sunday wait time around lunch is pretty long for us, but then that is not really a bad thing as it shows a hearty number of customers. Thank you for your service. I know no restaurant is perfect, but thank you for staying the course and I wish you all continued and earned success! read more

Dinner to go was fast and also super fresh. We got the triple pork plate w ribs, pulled and sliced pork, beans, and sweet potato. All were tasty. The corn bread is delicious! Kiddos split the pulled pork sand on garlic toast and they loved it. Sonny's service and food was much better than the last time we were there. Will be back! read more

They food is good but they are slow as molasses they in no rush and don't get your reorder of ribs in when u ask. They take forever

Went here last night to get 3 to-go orders .. 2 Brisket big deal meals and 1 Sonny's Sampler ... The meat portions do NOT look remotely close to what it is on the drive thru menu sign ... Last time we did the dine-in , my wife told me they've skimped on the meat portions ... So basically this location is skimping on the meat portions of your meals ... It's a shame because the food is good and the staff members are professional and friendly , so this is NOT done by accident , Sonny's is not expensive but it is not cheap either .. Anyhow enough said . read more

The food inside your good I enjoyed the barbecue love the smell of the smoke in the air

Always good and never have any problems! Wife loves the sweet and smokey all you can eat ribs and I'm more of a dry rubbed guy! Cant go wrong with the redneck eggrolls either. Service was A-1! read more

I have NEVER reviewed a restaurant on line, but this is truly deserving! My husband stopped by this establishment tonight to pick up 2 dinners for the two of us. I had prepared burgers for my kids at home, but wanted something a bit more healthier for the hubby and myself. Which is why I didnt drive the 15 minutes back to the restaurant to return these scraps.. We both ordered the rib and smoked wings combo. When he made it home with my food, I was beyond disappointed. The ribs on my Togo plate looked like leftovers from someone else's dinner. I have never been so pissed about a Togo order. At a time when you are trying to continue to support local businesses and they serve you this garbage is unacceptable. Why in the world would anyone allow this to leave their kitchen to serve someone that has spent their money to have a decent meal?? The pictures that you see is my view when I opened my plate.. Absolutely disgusting!! read more

Sonny's BBQ - Rib bone with very little meat hanging on one side! - Barbeque Near Me - Mobile, Alabama

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I ordered the big deal brisket sandwich on garlic toast and my husband ordered all you can eat ribs. The meat was flavorful but the sandwich and side of fries were heat lamp warm- not hot and fresh by any means. My husbands ribs were plentiful and there was no problem with bringing more food (including sides). They were served 1/2 rack at a time. The first order was pretty good- juicy and just the right amount of smoke taste. The second order was over cooked dry and tasted like they had been marinated in liquid smoke. Overall I'd say Sonny's is hit or miss. read more

If I could give it zero stars I would. I ordered a take out order at 3:40 to be picked up at 4:30. I get there early and call them to let them know I was there and parked. She didn't ask me what spot I was in and just told me she would have it out shortly. 20 Minutes later, I still do not have my food and people that were in the drive thru were getting their food and leaving. People who went in and ordered take out were getting their food and leaving and my husband and I are still sitting there. 40 minutes! We waiting 40 minutes for our food. We get home and it is cold and not even what we ordered. I called the store to try and talk to someone and she tells me she's the one that fixed my order and she made sure it was correct. Well, it wasn't! When I told her that I would just like a refund because at this point its absolutely ridiculous she puts me on hold to talk to the manager. Someone finally comes backs and takes me off hold but doesn't speak to me, I can just hear them taking another take out order. When they get done, I hear them pick up the phone and then hang it up! Was on hold for 20 minutes. I will NEVER be back here again. The last 2 times we have been, service has been slow and horrible. read more

Just a good ole family Bar-B-Que restaurant with a wide selection of sauces, a good salad bar and a good wait staff. The staff there seems to work as a team and it makes for a good experience. I ate solo that night and had the pork Bar-B-Que Platter. It was great. Good food at a good price. read more

Had the sliced brisket plate with beans, coleslaw, and garlic bread, the brisket was so dry that after drowning it in bbq sauce it still chewed like cotton balls, I made it through 3 small pieces before giving up, the garlic toast had no taste what so ever. The beans, coleslaw and iced tea were tasty, the service was nice and friendly. The restaurant was clean and well presented, but even the server commented on how cold it was. read more

This place is losing it. It went from very good to where it is now---marginal food and service. It is Sunday night and every nearby restaurant is jamming with waiting lists. Sonny's is the polar opposite---almost empty with only 4 tables occupied! I knew something was wrong and it is a shame because there is a cosy and rustic mountain lodge ambiance in the restaurant that few restaurants can match. This is where the good ends, though. Service is atrocious. There is no management. Only 4 tables of customers and all made to wait while 3 wait staff loiter and chit-chat. With the restaurant empty, I wait 10 minutes just to get a glass of tea. With so little business, the cook could devote himself to quality but instead I am served a plate that reminds me somebody's left overs. The food is not hot but Warm to cold. How can this be? It reminds me of food warmed in a microwave where some is cooked through and some not. I ordered "3 Kinds of Pork". The ribs are decent tasting but cold. The pork slices are slightly warm to cold. The Barb-b-Q itself looks disgusting; I don't even try it. If it looks like the Runs before eating, imagine what happens once it is in your gut. The meal is a huge disappointment. When the waiter asks, "how was it?" I say "adequate". He says, "glad you liked it." Ha! Imagine your Mom or your wife cooking you a grand meal and you told her it was "adequate". You would be thrown out of the house. "Adequate" is not good; nor is it a compliment UNLESS you are in the desert, starving and after 4 days, get this meal. You will live but it is no dining enjoyment. I don't see how this business location continues unless service and food make a huge turn around. The only decent tasting items I had were the cold-slaw and the unsweetened tea. 2 stars is a gift to the restaurant but I base them on the "mountain lodge ambiance", which is very nice. I would pass on Sonny's, at least this location. read more

I had lunch here a few weeks ago, ordered the beef brisket, which was tender, juicy and full of flavor. It was a lunch special, had a potato and some baked beans with it, everything was delicious. The price was pretty good for lunch. Will definitely return. read more

My family and I went to Sonny's on Tuesday 4/19/2011. Out of most of the BBQ spots in Mobile, AL I have to admit Sonny's has the better tastes for ribs. Their "All You Can Eat Ribs" Tuesdays is a great deal. The staff is very friendly too. I only dont like the fact that you have to pick sides and you can' t take what you don't eat home. Pretty much a waste of food. If I can have just the ribs and salad bar then I would be perfectly happy. The sides are actually a good size portion. They aren't the best but they are worth going to. read more

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My server steven was honestly the best server I've had in Mobile. Keep up the good work bud. Also the wings were awesome.

Went to get a take ou order. Server took order and then delivered it to me. EXCÉPT when I got home with the order I found it was incomplete. Two side dishes we're absent I had to return to store to get them.. Then by the time I got back home ALL the food was cold. read more

On Sunday 5/24/2020 after 1pm, as I was ordering my food in the drive thru, the young lady who took my order seemed impatient and yelled at me over the speaker when confirming my order. It seemed almost unreal! This needs to be addressed so that no other customer would have to go through this!! read more

I'm not normally one to complain about things since I've worked in the food industry and understand how it can be overwhelming, but who ever the tall girl working the drive thru Sunday night was needs an attitude adjustment. My boyfriend and I decided to stop here for dinner since it was quick and easy. I told her at the drive thru I needed a minute to figure out what we wanted. She had an attitude from the beginning but I let it go. So I started ordering our food, and she asked me what "side" I wanted. It was my misunderstanding I thought she said "size" so I replied medium (some fast food places do ask what size so I didn't think anything of it) until she replied back " SIDE SIDE S.I.D.E WHAT SIDE SIDE DO YOU WANT" . I am not stupid and I didn't need you to spell it out for me as you so rudely did. You simply could have just repeated yourself. From someone who worked a drive through, I know sometimes it's hard to understand what people on each end are saying. I do understand everyone had bad days, but please make sure your employees understand you can not talk to people any type of way you want to. If you are that miserable, find another job. Don't take it out on people trying to get a bite to eat. You picked that job not me. read more

went there for the third time today, not only did they get part of our order wrong (and it was cold) but they put our food down on the wrong table and i watched the people eat fries off the plate and touch on the food and the waitress came back and took it off their table and gave us the same plates that someone else just ate of off during COVID. I'm pregnant so i didn't care for that, definitely aren't coming back. read more

Sonny's BBQ is a reliable and very good chain of restaurants. Portions are generous. Food is very good and fresh. Restaurants a clean. Staff is friendly. And prices are good. It's not the very best BBQ I've ever had (that's still in Wichita, Kansas for me!) but certainly among the best chain BBQ I've had. Recommended. read more

This place is good. Some folks underestimate this location. Great price for tasty BBQ!

I've been coming to this Sonny's since I was a child. It is my absolute favorite. Finally took my wife tonight and she was drooling it was so good! Our server was amazing too! read more

Went here on a Sunday around 3pm. The food was horrible. Garlic bread was soggy and greasy. The ribs were burnt. The pulled pork was tasteless. The fried pickles tasted like they were fried in disgusting oil. And the salad bar was a joke. The only decent thing was the tea and the decor. Our server stephanie was decent. But the manager Laura was a B*tch. We boxed our food up after a few bites and went home to feed it to the dogs. The quality of food has seriously gone down hill. You could get better at a gas station. read more

Sonny's BBQ - Barbeque Near Me - Mobile, Alabama

I got the 1/4 chicken lunch special. The chicken was undone and fatty. I literally saw blood running out of it. I was with a big group for work and didn't want to seem like a drama queen, so I just left it on my plate and didn't make a big deal about it. I'm just praying I don't get sick later. The cornbread, sweet potato, and broccoli sides are good. The waitress was decent. The bathroom was dirty. I wouldn't come here again. read more

This Sonny's location is kind of a hit and a miss.....sometimes you go there and they pile it on, other times you go there and it's like you want to say "gee, can you spare any!?" I've been to other BBQ restaurants (including other Sonny's locations) and they really pile the portions on but here it's almost like it's rationed out. My only regret is I didn't take a picture. Anyway quality-wise it was decent enough. read more