Stayed two night with my wife for Robert Plants concert at the Gerald Ford amp. Theater. Everything was amazing, everyone was very kind. Loved the swimming pool area, the lawn-chairs by the river, their game room and book room. Our balcony was awesome, our bathroom was awesome, Just a great time in a great location. read more

Great hotel in beautiful setting & with a homey, friendly atmosphere. We attended a wedding & decided to stay a few nights extra to make it in to a mini vacation. Despite this being almost a retreat type of hotel it is still surprisingly kids friendly. They even have a Kids Club with both complementary activities and pay by the hour type of events depending on day of the week. Kids dinner and movie night was a such a treat, our daughter had fun with teacher Anne and the other children while we got to enjoy the wedding ceremony & dinner without having to worry about her getting bored. read more

This is the place to be! Not only in vail but one of the best hotels I have ever stayed at! And I am fortunate to travel a lot and stay with four seasons, St. Regis or Kempinski! The attention to detail is stunning and tells you that it is german owned! You know Mercedes or Porsche?! Well go to the Sonnenalp and experience the same service ! Breakfast buffet was great, service on top and also the rooms give you that Bavarian Charme which you don't get at any other hotel in the us! Or you just have to visits the Sonnenalp in Bayern, Germany! read more

Wonderful wedding, Aimee the coordinator can: fly without wings, perform alchemy and herd cats with one hand tied behind her back... the valet crew is a close second juggling cars, bride's wardrobes and heavy baggage! read more

Very comfortable stay. The Spa is excellent. Breakfast is robust. Friendly, prompt service and great amenities. Very convenient. Enjoyable and effortless all around. read more

Disappointing start to our trip for a resort that seems to get rave reviews for attention to detail. We were assigned a room with two double beds rather than a king (which we paid for), were told someone would be right up to bring us to a new room, had to wait 20 minutes for them to be "right up" and then our new room had a maintenance person painting the walls when we got there. Definitely not low odor paint either. Frustrating way to kick off what is supposed to be a special weekend away from the kids. read more

The service was horrible!! I had to unload my own bags while two employees watched us. The food wasn't great and the whole weekend the service was the quality of a Hampton inn but five times the price. Use to be a vail classic but isn't worth it bc it seems they don't care anymore read more

Our friends had their wedding reception at the Sonnenalp in July, and it was beautiful. We had cocktails and some outstanding appetizers and cheese in one room, then moved to the dinner space. It was a lovely greenhouse-type (?) room with huge windows and a glass roof. The food was high-quality, and the servers kept our wine glasses full the entire time (though that bit me in the ass the next day:). Great service, great experience. read more

What a beautiful place! The decor in the rooms and hallways is lovely. The rooms are nice and big, with pretty comfortable beds. I would say the highlights are the bar area with very nice live music every night, the wonderful tubs, and the balconies (we were in a 2 bedroom suite and the balcony wrapped around all the way from one bedroom, around the living room, to the second bedroom). read more

Best hotel and staff!! I am an extreme hotel snob. The Sonnenlap is over and above. The staff is top notch. The rooms are nice and very clean. I received my Amex upgrade without asking (which is usually a problem) and all my rewards that come along with Amex Platinum. Best breakfast I have had and superb service at Ludwigs. Thank you for an incredible stay. Several restaurants on site to satisfy whatever you are craving. Spa is excellent as well read more

This hotel is in a nice location. The staff was very nice. We didn't go to the spa since a few of the pools were being renovated but we did rent bikes from the hotel. $7/hour. The library could use some more games but we had fun playing checkers. Both my husband and I cut ourselves accidentally from the metal thing that holds the curtain open. Be careful around that. The only bad thing was that our AC kept turning off through the night and it became super hot. I told the front desk as we were checking out but all she said was that "it happens in some of the rooms." Otherwise they were nice,.the room was cool, and bathroom was large. read more

Europe in Vail. Beautiful rooms and and an elegant and somewhat quirky atmosphere. For it's character, comfort, and service -- it gets 5 stars. read more

My husband and I were in Vail for two nights without our two young kids. This hotel is spectacular. The service was amazing, the rooms were beautiful, and the staff was extremely helpful. The concierge was also great with getting us set up to rent bikes and with dinner reservations. The spa and pool area are even more beautiful than the pictures on their website. Would highly recommend this resort! read more

We stayed at the Sonnenalp Resort last weekend. We loved everything about the hotel. The location is excellent, within walking distance to everything. If you are looking for a modern hotel this is probably not the place for you but the service and rooms were amazing! We were upgraded to a large suite upon arrival. We had a giant tub, two bathrooms, fireplace, two balconies, warm cookies at turndown time. All in all the service made such an impression that next hotel visit to Vail will be easy to figure out! Like others have said, the $25.00 buffet is totally worth it. read more

We actually stumbled into this enchanted place. The brunch food and presentation was all that! Friendly and warm staff. I would definitely go back!! read more

This place is the best I've ever been to, forget the hotels you normally are familiar with: Ritz, 4 Seasons, etc... The service you get at this magnificent resort is worth every penny. The food couldn't be better either. You are comfortable, right beneath the best slopes and being treated like royalty 24/7. I cannot stay in any other hotel ever again, it will never be quite like this experience, I assure you that. read more

We will be back, best stay in Vail. If you come to town and don't stay here you are missing out. The staff will make sure it's right every time. Most hotels don't clean once a day. Sonnenalp does it twice. Great food as well, no need to leave! read more

What am amazing venue. Place is close to things that matter in Vail. Staff were courteous and views were gorgeous. We were upgraded even without asking which reflects caring management. read more

Hotel is very nice but need to make this comment....Rooms are almost $1,000 per night and they charge $11.00 a day for internet.

We recently stayed here for the weekend, and it was fantastic. Don't miss the breakfast at Ludwig's and watch as they transform it to a spectacular dining room in the evening. Service was 5 star, and the location is great. We feel like we found a real special place in Vail, and we will be back! read more

Love this hotel and its location. Beds and baths are good; love the fire place in each room. Be aware they do not have queen size beds, only king or full.size. Everything is clean and well maintained, more homey than posh. Service is always excellent - the best. The spa, pool area is wonderful. Try a facial, use the indoor-outdoor pool, spend a few $$ at the oxygen bar, read magazines around the giant indoor fire pit. The spa is my favorite part of the resort. My only dislike is the food. Neither Bully's nor Ludwigs serves anything stellar. Bully's is ok for an inexpensive dinner. read more

Such luxury! We came here for our honeymoon in October. Even though Vail is somewhat dead during this time, the hotel treated us with the best care! We loved the heated floors of the bathroom and turndown service at night. Had delicious food at the Swiss chalet and good food at Bully ranch. Service was impeccable, from the bellhops to maids to front desk to concierge. Had a great relaxing Bavarian body scrub, and the staff were able to give me a discount due to some work being done on the hotel. All staff were very helpful and warm. We loved our stay and definitely will be making this a tradition! read more

I don't usually give 5 stars, but when I do it's for places like this. The place is very relaxing and the spa is the best. Staff is attentive but hands off which is the best mix. Cars for the guests to rent, the breakfast is amazing, and the Bully ranch is a good affordable option that's a bit more casual. It is a pricy hotel, but you get what you pay for. I travel a lot and this is one of my favorite hotels. I skied everyday I was in Vail, in hindsight I wish I took one day to just hang at the hotel. Ps. "Note to mgmt : please give me free nights to stay ;) for a stellar review" read more

This is one of my all-time favorite venues. I love the pool by the creek, I love the terrace in Ludwig's, the rooms are cozy hide-aways with super comfy beds. I've stayed here, eaten here and acted as a wedding planner for roughly a dozen weddings here. It is fabulous all the time, and now they've brought on Chef Steven Topple - I can't sing his praises enough. The food is to die for. read more

The location of the hotel is perfect and in a perfect setting. The service was great worthy of the cost. The beds were comfortable but not anything to rave about and the same goes for the bedding. The room design was nice and very Swiss mountain feeling with quality decor. The balcony was small yet comfortable and overlooked the street, by Street I mean the shopping area with pedestrian traffic with amazing mountain views and chatty laughing people , I enjoyed our stay here read more

A true 5-star resort. The rooms are spacious and luxurious, the facilities are immaculately maintained, the restaurants are excellent. Wow.

Bree at the front desk was wonderful getting us a last minute deal. She was supper helpful and gave us a room over the phone and held it w/o a deposit until we got there. The room, employees & breakfast buffet were all great. I would have given them a 5 star but the spa was a mess at 745 pm on Saturday. Granted a busy time but if they had more than one attendant, they may have been able to keep it presentable. They were also cleaning the jacuzzi and it was closed. Beside that the place is great. read more

I'm pretty picky when it comes to hotels and I like the Sonnenalp a lot. But there are pro's and con's. Pro's (in my opinion): -traditional Austrian decor -cozy rooms with fireplaces, balconies, and great views -amazing breakfast buffet -yummy cookies with turn down service -plush towels and nice sheets / pillows -heated floors in bathrooms -big tub and generally nice big bathrooms -the Sonnenalp TV channel Con's: -spa / pool area overrun with children (this would be a plus if you had children with you) -forgot to deliver everyone's Sunday NYTimes -room was not ready on time when we checked in (full disclosure is that they upgraded us to a larger room to make up for the delay) -turn down was frequently too late for us Also worth noting is that their ski concierge service is really convenient, so although the resort isn't ski in and ski out, it is almost that good as you drop off and pick up your skis, boots, etc. at the base of the mountain each day and they heat your boots over night. read more

Old-school European elegance. This hotel is truly exceptional, from the rooms, to the old school architecture, to every single employee that we encountered. Whatever you do, pay the extra money and get one of the large bald Mountain suites which are at least 1000 ft.² or more, and truly beautiful from top to bottom. If you are looking for the quintessential Vail experience, then this is your spot. read more

I've been coming here for years -- it is our family tradition to have the cousins meet up for a ski week. The hotel is very environmentally aware, service is impeccable, the spa treatments are of the highest caliber, it's lovely to have access to a hot tub and pool and the ski concierge is a godsend. Rooms are cozy, especially the ones that have carpeting. But we had to take 1 star off our rating because of the food. Menus at the Sonnenalp's 4 dining options only cater to the diets of old, unhealthy people. We are constantly frustrated by the lack of plant-based options here. Sonnenalp's famous tomato soup is 50% cream -- it doesn't even taste like tomatoes. The squash soup was made with chicken stock. When we called for room service, they said the chef said to tell us the only thing he could make that was 100% vegan was a green salad. How1980s. On top of that being an inhospitable answer, it also wasn't true. When we went downstairs to look at the menus there were plenty of things that could have creatively fit that bill e.g. mushroom quesadilla with no cheese could become a delicious vegan, vegetable taco (and it did). The Sonnenalp's chef doesn't have a very imaginative palate nor does he seem interested in helping loyal, next generation guests fuel up for the next day with a healthy plant-based meal. We went down the street all the other nights to eat on our trip, when we would rather have just stayed on site. read more

Left my expensive hair blow dryer and straightener at the hotel and called 8 times and wrote 3 emails and nothing!! They are horrible about lost items. I know for a fact those items were left in my room and I have not gotten any help! For as nice of a resort as this is I would have expected WAY more! Very disappointing. read more

This is such a jewel in an already beautiful setting in Colorado- The Bavarian atmosphere makes you feel like you are in Europe! My favorite touch is the warm fresh cookies delivered to your room with turndown service. We loved the restaurants, especially breakfast which is the best thing to wake up to. We will return again and again. Wonderful place! read more

We have stayed at the Sonnenalp a couple of times for business. The service is always impeccable from the valets, the desk clerks, the meeting and sales staff and housekeeping. We love the large room, fireplace, and huge bathrooms with heated floors. The pool and spa is great. Sauna and steam room are no extra charge. Breakfast at Ludwigs is outstanding! The location is close to walking to everything in Vail. We look forward to future visits. read more

Wow! The Sonnenalp always delivers. They really take excellent service to the next level. Every person working here that you encounter is doing anything they can to make your stay exceptional. Cookies with turn down service, a tea bar over by the indoor pool and hot tub, delicious basil cucumber water. We had our service dog with us and within 5 minutes of arriving at our room, someone was hand delivering food and water bowls as well as a dog bed. My boyfriend casually mentioned that we were there for my birthday just tying to get some ideas of something special to do for me, and they sent up a sweet little platter of chocolates and dried apricots as well as a voucher for two mimosas at brunch or two glasses of wine from room service. The place is so adorable, modeled after a cute little European mountain town which is very fitting because Vail is an extremely European town. Everything about this hotel is spectacular. I honestly couldn't imagine staying anywhere else. I can't wait to come back! read more

A great place to stay! The Customer Service was above the best! Everyone was so helpful; and We liked how we would get water every morning on our way out to the lacrosse filed or to hike! In the evening, there would be a fresh yummy chocolate chip cookie and more water delivered to room! The restaurant is cozy and the whole atmosphere is welcoming. The valet attendant Jamal or Jamir was so kind as he would have our car waiting immediately and was always smiling and was ever so happy with his job. He had mentioned the owners or owner is on site and makes sure everything is up to par and it is! It is worth every penny and we will be back. We also really liked the spa and workout area --always clean and inviting. Love this place and we have traveled extensively--and will be back here with our lacrosse team from California. keep up the great work---and give this place a try--it is the BEST! Cheers! read more

My husband and I held our wedding reception at the Sonnenalp this past month. The wedding was perfect! Ludwigs was absolutely beautiful with all the windows (including the roof) giving natural light. The staff was extremely helpful and efficient. They handled everything with the wedding director, Amy, so I never had to worry about a single thing and could truly enjoy the day with my new husband. The food was delicious! Multiple guests told me it was the BEST meal of their life. My Great Aunt, who is in her 80s, said it was the best wedding she's ever attended, which says a lot since she's been to many weddings. The lead up to the wedding was extremely fun too. Amy was so helpful answering all my questions (and my parents' questions) and she was patient as we went through all the different decisions together. She was also good about laughing at my husband's "jokes." My husband and I will spend each anniversary at the Sonnenalp for hopefully many years since this is such a special place! read more

We stayed in Vail for a night while we hiked in October to view the colors of fall in the mountains. This is a beautiful hotel modeled after the original in Switzerland. Room decor is not modern but it's classic Swiss. Ours had a very modern and luxurious 5 piece master bath with an oversized tub, dual sinks, and heated floors. Gas fireplace included with balconies that overlook either the courtyard, creek, or the village. An iPad is included in the room and the free internet is sufficient. Beds are amazingly comfortable and two kinds of pillows are included if you don't like feather pillows. In the evening, maids will come in and tidy up and leave slippers at the foot of your bed. Fresh warm cookies were left behind as well as fresh water and ice in our ice bucket. This surprised me. If you don't want this service you should place your privacy door hanger out. We did not use the spa but did use the pool and hot tub which were sparkling clean. Parking is valet only at $28 however there is a public garage a block away. Overall a quick trip but very nice hotel and would stay here again in a heartbeat. read more

Lovely, comfortable and great service. Heated tiles in the bathroom floor, fireplace in the room, turndown service, cookies and exceptional customer service from the valet to the front desk. Breakfast buffet was fabulous and Ludwig's sunny and beautiful view made breakfast even better. The bed was very comfortable. read more

My wife and I recently returned from a 3 night stay (over fourth of July) in a Jr Suite at Sonnenalp. Overall, I would rate the hotel, service, food, etc as ~4.25star. First, the good: i) we opted for the breakfast plan and were pleased in the quality, excellent / friendly staff, and food variety ( though it was basically the same everyday). It was a nice way to start the day even though my wife and I usually don't eat breakfast ii) room was well appointed, clean, and spacious ( walk in closet, and large bathroom were great). Our room was near the river, and we enjoyed opening the window and/or door to capture both the sound of the river ,but also the cool, crisp mountain air iii) both room and common areas were 'warm' and comfortable, a good fit/match for being in the mountains iv) believe it or not, we used the fireplace a couple times while we were lounging in the room before dinner; a nice feature to have (even in summer) v) the pool / hot tub area location was really great. While there isn't a view of the mountains from there due to trees/foliage, you are adjacent to the river/creek and it's a pleasant, relaxing environment. vi) free wireless wi-fi worked great vii) business center came in handy to print off boarding passes viii) hotel was very accommodating with our needs of slightly atypical check in/check out times ix) we had a quick look at the sonnenalp golf course pool, and it was quite nice as well ( I believe the hotel guests can use it without charge). Now for the items which prevented me from ranking this a five star hotel: i) night 1, fire alarm goes off at 1am for a minute or two. While we didn't have to evacuate, I found it a little odd that the GM (at this caliber and small-size of a hotel) did not address the issue with guests in the morning ( perhaps a note under the door, "sorry for the inconvenience last night, we had a small kitchen fire / there was a prank/ malfunction, etc. Please let me know if you have questions. We value you as a guest ...." ii) despite putting "maid service" sign on our door for 2 of the nights around 630pm, the turn down service had not yet happened at 830pm when we returned from dinner. On the 1st incident, we called for the turn down and someone then came. The 2nd incident, I didn't call and someone came just before 9pm ( supposedly there last turn down time which we learned after we called the 1st night ). I just thought the door cards meant more then they did. on the second night I ended up turning away the service as I didn't want the interruption at the time iii) while most of the commons areas are in great shape, there is some wear and tear in areas that in my opinion 5 star hotels avoid ( ie pool/spa tiles need replacement/grout work, pool towels / linens are rather shabby and inconsistent with linen quality in the rooms , some of carpeting needs replacement as it's a bit dirty/worn in areas) iv) we never pulled our car anywhere close to the valet at the hotel and I even told gal at check in I would not be parking my car there; at checkout they still tried to charge me for 3 nights at 22/night (note, they did remove charge w out any issue, but it never should have been on there) v) when I checked out, front desk was kind enough to tell me that I-70 had some ~ 1 hour delays due to construction. That was important information for guests, I wish the gal at front desk who I spoke to face to face 5 hours before about my departure would have told me the same thing, so I could have avoided a missed flight. Another solution would have been for the hotel to inform guests of such ( that there is I-70 construction certain days of the week this summer) when they check in, or alternatively on the hotel fliers they put in room and/or at breakfast table x) the hotel elevators are real slow, probably not much they can do here as they are probably limited to using hydraulic elevators given the low-rise nature of the building. However, on 3 or 4 elevator rides, my wife and I had to share it with hotel service people =bell boy, guy taking out the trash!, etc. It was weird, Im not sure if they don't have a service elevator, or are just not trained to use it. xi) it was not possible for both my wife and I to watch tv at same time. Whether you were in bed, or in the chairs next to fire place, the tv or furniture could not realistically be positioned to allow 2 people to watch. While we weren't there to watch tv, it's an amenity that is expected at even a budget hotel. Xii) our tv wouldn't turn on after the 1st night, it took 2 calls ( 18 hours apart) for someone to come fix it. xiii) one of our sheets on our bed had hole in it one night. Overall, I enjoyed staying at the hotel despite the aforementioned shortcomings. If you want to avoid the flagged hotels like ritz or four seasons, this is a good option to consider. read more

The Sonnenalp is amazing. Great breakfast/brunch, fantastic service, friendly staff, and charming rooms. Looking forward to my next trip back to Vail. read more