All right, I've been back a couple of times. In fact I've been back about a half a dozen times they've done good every time. It must've just been a lot of stress for them the last time maybe some people called in. It's a common thing out here in Edgewood for people not to show up to work because it's too "sunny " or whatever their bullshit excuses but these guys have been doing great. I wanted to say thank you guys. You've been awesome. read more

Unfortunately horrible reviews are justified. I Am dog sitting 4 dogs while my parents are on a cruise which means unless I lock myself in the bathroom I can't eat in peace. I am not from here, again just dog sitting. Had a terrible first time visit to the Walmart in Edge wood and desperately wanted food. I know sonic in general has terrible customer service and in California it's the same, but in California at least I have In and Out which is much cheaper and even in my small town that is much MUCH smaller (2000 people total), Edgewood ( population over 5,000) is far far worse. 4 cars total, as in 1 in the drive thru and 3 in stalls including my car. It was 3 pm....yep super late I guess? I was like I have to eat in my car if I go to my parents it will be cold and when I get there I won't be able to eat it. I waited 10 minutes...nothing.. okay again I can't eat at my parents it's 30 minutes away, waited another 10 minutes. Then another 20 MINUTES I moved stalls thinking that might help maybe the red button didn't work. Imagine my surprise when after over 30 MINUTES I go through the drive through after 30 seconds I hear "ummm yeah what's your order?? "....yep " what's your order" she sounded absolutely irritated and incredibly angry. Omg I am so sorry I upset you!!?I mean honestly how dare I ask for fast food and ask for it to be given to me in 40 minutes or less what a horrible inconvenience for you!.... It is not worth the effort or the price. Trust me if your just getting a basic small slushie go for it, otherwise you'll be more upset then just eating a frozen meal it's not worth the gas. read more

40 minutes for a combo while drive thru moved over 20 cars. Don't waste your time. Food was cold and subpar as well. Update, was contacted by store manager, experience was still originally bad but they took responsibility so changed rating to 4 stars read more

Normally, we have no issues with this establishment. However, on July 26th, we went and drove up. we ordered our food like normal, and my mother, who was with me at the time, found a piece of plastic in her sandwich, and then, as she was finishing up, she found another one and if she would've swallowed it her throat could've been damaged severely. read more

Sonic Drive-In - A sandwich with the peice of plastic inside - Burgers Near Me - Edgewood, New Mexico

What was intended to leave a good review, ended up being a total fail. Few weeks ago, they had messed up our order. We called about the mix up. The manager on duty said she would make things better and put us on a list to receive two free meals. Fast forward to today, it had been a busy day and we didn't feel like cooking. So we went to take them up on their offer. The manager came out, grabbed our order on paper. We were asked to pull into their employee parking lot. The manager, herself, came out to give us our food for free and asked to leave a good review. We drove back home, only to find that they still messed up our order. Missing items and food not prepared to how things were asked. On top of that, the burger patties were very salty. The fried food that was ordered was over salted as well. read more

Don't even stop. I hate to see places close but this place needs to close. Horrible service, nothing seems to work for ordering. Staff needs some education in handling customers and operating a fast food joint.. read more

The employee on carhop was absolutely rude with a really bad attitude providing terrible customer service, our order was missing things instead of telling us that they were out of something they put the order through and failed to tell us anything about the order. The food was cold when we got it. read more

This sonic has the worst service. No carbonated drinks. App does not work. None of their car hop drive ups do not work. read more

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It was a bit slow but the person working there was doing his best and it looked to be as he was the only one on the job at the time. The food was really delicious and so was the slushier. The building itself was nice, but the boards where they show the food were falling apart. read more

Ordered strawberry ice tea easy ice and got lots of ice no strawberries. The guy working there with the pony tail was really unprofessional and very rude. read more

i was waiting for about 30 minutes just to order my food, and the wait to get food, took even longer. not worth the wait if you ask me.

There are 3522 Sonic Drive-Ins in the US and you have found absolutely THE worst one! For over a year now most of the red buttons on the menu board have been broken! When you ask them, they say "yeah we know." No sign on them, nothing. Not sure how the drive thru has priority over someone coming to eat there, but they do. I watched 6 different cars pull into the drive thru, order, and leave before our order was taken! They have no outdoor cleaning protocol apparently. One order kiosk has had mud all over it for over two weeks! Today I sat there for 16 minutes waiting to order and heard two other cars that pulled in after us place their order!? Sonic has been around for 71 years. That's plenty of time get some kind of business standard established. Rock bottom customer service. For a faster burger, go to the sale barn and buy a calf. In 4 years or so, you'll be set. read more

Sonic Drive-In - Two weeks and still nasty. - Burgers Near Me - Edgewood, New Mexico

Pickles are nasty. Stringy, cannot chew. Like uncooked broccoli or asparagus. Need to take a picture of the burger they sold me and place it on the menue... Don't reckon anyone would buy "that" one! read more

For full disclosure, my superior rating is to offset the other horrendous reviews that seem just so unfounded. Furthermore, I don't like reviewing fast food chain restaurants, other than service they're all identical! Nevertheless, I just can't see all of these onesies and twosies for this joint. We stopped in on the way to the McCall's Pumpkin Patch and were totally satisfied. So if you're reading, corporate folk, it has improved. Extremely prompt response on the intercom, fast delivery time after ordering and everything was correct. The actual grub was exactly what one would expect, so I just don't get all the negativity. So current readers, it's not nearly as bad as previous reviewers annotated. It's a Sonic, what more do you want? Cheers! read more

Sonic Drive-In - Burgers Near Me - Edgewood, New Mexico

Workers are really nice but I can't get past the sandy grit that was found at the bottom of every drink I purchased yesterday. All 3 of the Route 44 Cokes I purchased for myself and my kids had some sort of dirty grit in the cups. As you can see from the pics I added here, it's pretty disgusting and has ended our visits to this location. read more

Sonic Drive-In - After getting to the bottom of drink and ice.....this is what was left. - Burgers Near Me - Edgewood, New Mexico

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We moved to Edgewood in November; this was our second visit to this Sonic. The first time we went at night before they closed, the order was wrong and the food was cold. Today was the second time, we went around 5pm, once again the order was wrong. I ordered the bacon cheese burger, got charged for it, but no bacon. I said no pickles, seems like they put extra pickles on it since there were 8 pickles. My husband ordered french fries and got tater tots. It was not very busy, I'm not sure if they just don't pay attention to the order, just don't care or just incompetent. My advice, if you choose to eat here, check your order before you drive off or just keep driving by. Plenty of Sonics down the road in Albuquerque. read more

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The food is good but service is slow. I know they don't have much help for employees. But still so slow.

We ordered two bacon cheeseburgers, they typically have burger, cheese, bacon, lettuce and tomato. I asked for no tomato on mine. My sandwich was made just like I ordered, my wife's sandwich was not so right. Hers had the normal things but also had 4 pickles and some onion on it. This is not to mention the fact that whenever we order and bring home, a whole 3 miles, the burgers needed to be microwaved to bring them back to a more desirable temperature. Three miles is not that much and they should not cool off that much. But it must just be the altitude or something because the McDonalds here is just the same way. read more

Came at 2PM on a Saturday. I understand it's a busy time, but a 50 minute wait for a limeade and a corn dog is too much.

Ever since Sonic opened in town about 6 years ago, I've had varying levels of food quality and service. I'll tell you one thing however, if you want really good quality ice cream or burgers, Sonic is probably the place to go. Convenience is a big factor because not only is there an App but there are always plenty of stalls to park your car at. Sometimes Mcdonalds may seem less pricey but their parking lot is imho a little more chaotic in terms of getting in and out of there. My only real gripe with this Sonic is that sometimes orders I put in where I just get a drink seem like they take a LOT longer than they should. However, it seems like at least lately Sonics food quality has increased to a significant degree. The burgers are delicious, the mozzarella sticks are great, tots, ice cream, shakes, chili dogs and everything else Sonic is best known for is great. The staff is always kind and polite. read more

Waited 20 minutes for them to take our order and we didn't even get it. While they looked at us throught the windows

This location has to be the slowest in the entire franchise. It takes a minimum of 20 minutes for anyone to acknowledge you're ready to order. MINIMUM! I have waited over an hour before giving up and leaving. I have also had them charge $3.00 in tax on a $5.00 order. When I asked the girl about it she had a confused look and I was hungry so I just let it go. We usually only come here when we have a couple hours to wait for Walgreens to get our prescriptions ready. Otherwise it's just not worth it. read more

This sonic is absolutely horrible, waited 30 minutes for cold food and a melted slush. When we finally got our food, we asked for napkins and the girl working was very rude about having to go get some. This just wasn't it should've picked any other fast food restaurant and it would've been better than this. read more

Last night, I placed an online order within their posted business hours. My online order was accepted and paid for. I arrived four minutes after my order was accepted and they were already closed. I caught an employee just about to drive out as I pulled in, she told me I'd have to call corporate to get my money back, which I did. I decided to give them another chance and boy do I regret it! I placed an "ASAP" order on the app and when I arrived, I had no place to pick it up, all the car hop spaces were coned off. Did they really expect me to waste time waiting in a super long drive thru line behind people who don't know what they want to order yet nor have they paid for it? While I waited, I called their landline and, APPARENTLY THE ANSWER IS YES, I AM expected to waste time waiting in a super long line behind people who have neither ordered OR paid, so what is even the FREAKING POINT of ordering ahead? ASAP my butt!!! She said the other option is to walk up to the patio, which was not really an option at all because the order screen apparently crashed, displaying the blue screen of death and the order button either didn't work or they ignored me. So it was back to the long time wasting wait at the drive thru line again!!! While they were nice, and the food was good, it didn't make up for my now being late if I could have canceled the order, I would have. I kind of suspected that the guy packing my order was asking way way too much of the bag he was putting it in. And sure enough, despite carefully lifting the bag off the seat once I got home, the bag bust right open. Ched-R-Peppers and french toast sticks all rolled under the seat. This was my first Sonic order (that actually went through) and likely my last. If you want cold sweets and hot grease, hold out for the Dairy Queen across the highway instead y'all. I know I should have. The irony is sonic is closer to my house than DQ. Oh well! If I'm eating this kind of crap, I should need the walk anyway lol. read more

I've been going here for 2-1/2 years. I've only had 3 complaints in that entire time. I've always had happy employees and quick service... unless the person in front of me in drive thru orders enough food for a football team. Even ordering at the stalls is good. Depending on the person at the other end, the voice might be too quiet or too loud. Still great service and great food. I highly recommend the peanut butter milkshakes and the Ultimate Meat and Cheese Burritos. read more

Worst service ever, waited after pushing the red button for 15min . Finally someone answer no apologies , took order . Waited another 38min for delivery of food , all cold tater tots and burger got sick soon after ,I will never go back . DQ looks better . read more

Ordered through drive thru,ordered a#4 hatch green chili combo, with fries and cherry sprite and and a double grilled cheese burger what I got was cold old fries,a bad tasting sprite and a cold little grilled cheese, drive thru closed alot and the canopies to eat there are always closed, don't a good place to eat I'll never eat there again read more

Well just visited this location on my way to Texas from California, yeah! A long way ahead to go still,. All I wanted was a tasty burger, something that wasn't McDonald's nor JackIntheBox so I though sonic was a better choice but clearly it wasn't I asked for a ultimate chicken sandwich with a regular burger bun instead of the brioche, everything was good until I added BACON a Dollar extra which i payed for & wasn't added in my sandwich, I'm so upset about that all I wanted was chicken & bacon was that to hard to do? Not to mention they took like 10 mins to give me my order when their was only one car behind us. Time: 7:07pm read more

Update: I went back to Sonic at 12:33pm on Saturday Nov. 23 2019. The young lady who took my order did a 5 star job and she got my order right. She greeted me with her name. She also read my order back and I understood her clearly. The name on the receipt is Olevia. The order did not take long and it was done right. My food was hot and fresh. The crew they had today did a great 5 star job. Keep up the great work. I am changing my review. Thank you very much. Old review- I think I know why it takes long in the drive thru. The order taking process is rushed so, the communication is poor. Clear communication is important. It helps the Sonic team understand what the order is so that, they can make the order right the first time. When everything runs smoothly, the order gets out faster. If you have to make an order 2 times because, it wasn't done right the first time, it can slow down the drive through. Sometimes the employee taking the order at the speaker don't even read back the order. When the order is read back, the employee is either talking to fast to understand them or they are talking to close to the microphone. The order should be read back slowly and clearly so that, the customer can understand. If the order is wrong it should be fixed at the speaker instead of the drive through window. The person at the speaker needs to slow down and make sure the order is correct so that, the rest of the crew can do their job right and get the costumers on the way quickly. If I have to travel to Albuquerque, I just go to the Sonic out there because, they know how to take my order so, they are faster. I know that a Sonic fast food place isn't as fast as McDonalds but, Sonic food taste better so, I would be willing to wait an extra 2 minutes just as long as they get my order right. read more

Passing through on our way to Phoenix, I wish I would have read the poor reviews before spending money here. Drive up attendant was rude, food took forever to be delivered and when it did, it was cold and we were missing half of the tater tots we typically were supposed to get; they definitely shorted us. It was really bad. Though it's very clean and presentable, when you get closer, you come to realize this Sonic is nothing more than a crap hole. read more

One star. Customer service is horrible. They should try paying employees better because I know a slew of people that have switched to Dairy Queen because of the bad experiences they've had at this Sonic. The food is good if you're looking to feel like you've had a box of laxatives the next day. After today, I'm done with that place. Bye. read more

The Sonic in Edgewood has now lost our business . We ordered $15 in food only had a $50 and they decided today that they don't take U.S. CURRENCY LMAO. They literally asked us in the middle of a lunch rush to go get change and come back for our food. Yeah nope I absolutely refuse to do their job for them and this was the last straw . I have given this Sonic chance after chance they are always messing up food, rude and the drinks taste real funny. So from this day forward NO MORE SONIC EDGEWOOD NM FOR US. read more

Every time I go my order gets messed up the drinks are always flat, fries are hard and crunchy their burgers are sloppy they take forever with orders every time I go I'm there for about 30-40 mins I went tonight nobody but me was there and it took 30 to get 2 burgers fries and onion rings they gave me 2 of the same burgers instead of the burger my gf wanted better management is needed and employees need to work faster and not be so sloppy I would not recommend this sonic to anybody it's not worth the time for sloppy made food that might not be what you orderd not worth my time if I could rate 0 stars I would read more

Food shows up cold workers are assholes. By the time you get you drink it's flat because the workers make it way ahead of time. Most of the food comes unseasonedThe female manager is a two faced bitch who thinks the world owes her something. Would not recommend. read more

Very bad customer service very slow and I went back three times with a messed up order and they just could not get it right

After waiting 5 minutes for them to take my order (you can't tell if they are even aware you're uot there) it took them another 20 minutes to indicate the oeder was on its way. After 20 minutes od this, asked the carhop where my order was and got lip. Finally brought my order with no drink and it was cold (go figure). Sent it back. 5 minutes later get a new order. The fries felt hot, so off to home - 5 minutes away. Opened the bag and the burger was so cold it must have come out of the refrigerator. So, bottom line, I could have gone to a sit down restaurant and been done sooner. read more

Literally the worst sonic on the planet. No sonic has ever gotten my order wrong so many times. Extremely slow as well. There's no reason I should put my order in on the app with everything perfect and receive a burger with the completely wrong toppings after a 20 minute wait. read more

As they were taking over 30 mins to get to us they gave me the wrong drink and I gave it back and the manager in drive thru didn't even offer to make a new one she decided to argue that it was what I ordered. read more

If you like your food to sit under a heating lamp till it's jerky, this is the place for you!!!!

Went to Sonic tonight to get ice cream for the kids. Apparently they were out of ice cream at 9 at night....really happy that we drove 30 minutes round trip to find that out. Really, Sonic without ice cream. Quality management and thanks for sending me home with ticked off kids that didn't get ice cream. read more