Wow. I don't think I've had a worse experience at a fast food place in years. The drive through was horrible. The people, rude. They lacked any amount of customer service. They were rude and seemed to blame the customers for them being slow. I would add a picture of the food, but we never got it. To make it worse, they couldn't figure out how to give us a refund. read more

The Main Manager called me and was asking extremely rude. She actually told me " are you saying I don't know how to run my restaurant". Well I hope your store owner sees this look straight up at the little yellow stars. You barely have a 1 star rating for the store you are running so good. Will be driving to Stanford Sonic in the future. Also your rating would be lower than a 1 star if they had that as an option. They should do a zero star rating, so wouldn't be to proud of even the 1 star rating. In short would not recommend this restaurant read more

This is the worse restaurant I have ever attended. The people were extremely rude and darn close to threatening. It could have easily gotten out of control and the confrontation gone seriously wrong. It would not have gone well for the employee. I will never attend this location again. These employees should find another job outside of the food service industry but then again not sure who would take them with the bad attitude demonstrated Stay clear of this restaurant. read more

Didn't get my bacon on my grill cheese and didn't get my husband's burrito wrap said she didn't ring it up but she charged me 150 just for bacon i didnt receive won't be back for awhile very disappointed read more

They got our entire order wrong, we went back through and they forgot our food again. The ambiance was not great, 1.5/10 we didn't even get our food. read more

My group went through the drive thru and ordered 3 slushes, tots, and a pretze. Whenever we got to the window, we received only the pretzel, and got a cherry limeade (which was actually pretty good) and some fry looking things. We drove back through and got our slushes. But when we traded bags with the window worker, we got only the fry looking things, and not even pretzel. read more

i just went through the drive through and ordered a chili cheese "coney" dog and wound up with a pile of tater tots covered with chili and cheese. WTF?! read more

This location is notoriously bad & soooooo slow. This location won't do multiple orders in the drive thru either

Ordered a coney and bun was soggy and so much chili sauce I couldn't pick it up to eat it. Staff wasn't nice at all!

i go here all the time i love sonic but there customer service is not good at all I love their honey barbecue popcorn chicken. It obviously comes with the sauce. I forgot to say it at the window and the woman at the window made me pay $.50 for one ranch. I've never in my life had to pay for a sauce. And also, as I was eating my popcorn chicken, I found a hair it. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Danville, Kentucky

Service is terrible I was waiting 30 thirty minutes for a burger and foot long and the drive through was empty almost

Place is horrible on customer service you'll be waiting for 30 mins over a corn dog and a hot dog every One need to be fired and new staff hired if I could give zero I would read more

I love sonic's food, everything else is horrendous but this may be the last straw. I ordered through the app to "save time" but it took 45 minutest to get my food. Dozens of red button pushes, multiple calls to the store did not get their attention. I finally walked up to the drive thru window and waited another 5 minutes. Was told that they did not have the staff to bring me my food. I guess their solution was ignore me until I gave up. After 45 minutes that same employee walked out of the building to bring me my food. Will not go back to this location, extremely dissapointed read more

We are Sonic regulars, and chose this restaurant for our dinner on our weekend trip. It is THE BEST Sonic we have ever been to. There are several things that impressed us: Quick delivery to our table Amazing food Excellent customer service Quick: Within 3 minutes of ordering Sarah came out to deliver our food. That was a pleasant surprise. And it included everything that we ordered. Food: The burger and chicken were hot and fresh. Blast and and Slushee were cold and perfect. Service: Jerry was friendly and helpful as we took our order. He told us the new car stalls have video screens to help with ordering. read more

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Bad customer service all around. They will make you wait 40+ minutes for cold food. They will also leave out $12+ worth of food from your bag and corporate will refuse to refund you or even act surprised. Children are running this place at night and it's obvious. Heaven needs an attitude adjustment too. If she doesn't like her sad little job maybe she should find a new one. She blames everything on the cook when my food is ice cold. Heaven let my food set for 30 minutes before she decided to it out. I won't be back to this half ass run establishment. read more

Terrible! Gross, hard, uneatable chicken sandwich. Have been back even after a few bad times and continues to be terrible quality of food! If I could have gave a ZERO star I would have. read more

Good food as always and the Tots were great. It was very busy the drive through wasn't working had to wait a little longer for the food but boy I Love my Sonic!!!! read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Danville, Kentucky

If you want something they are probably out of it. Additionally they are unable to problem solve and would rather just say " oh we can't do anything sorry" read more

They can't serve any ice cream. Really!! My first time here and the women tells me sorry we can't serve any ice cream she doesn't give me an explanation or anything. read more

They charged me $1.06 for a Rt. 44 cup of ice. All other Sonics charge $.55 - $.70. Won't be back!

Do yourself a favor and drive to Harrodsburg Sonic !! Love Sonic but frequently inconsistent quality at this location . Just received less than half a bag of onion rings in a medium order . When questioned we were told there's five in there read more

I couldn't believe that I was given 2 burgers without the patties when going through the drive thru! I took them back after driving across town and was given the same sandwiches back with patties on them! They didn't even replace the tots which were cold by then! Absolutely the worst sonic experience I've had! read more

Hate the updates to the building. I drive a large van. Those poles they put at the back of the drive in spots made it almost impossible to back out. We could see other poles with paint transfers on them. So others have hit them. We loved their food and ate there quite a bit. Don't like the drive thru we like to take our time choosing what we want. We like to eat in a drive in spot so our dog can come along. I have heard other people complaining about the poles also. It's a shame. We won't be eating there much from now on. read more

Never had a problem before but the construction worker cutting the metal poles down peppered my truck with sparks and metal shavings. After trying to get his attention to no avail his partner stopped him. After asking him what he was doing and if he thought that was a good idea he proceeded to tell me to move along and to leave. I pulled up and got out to ask him who he was and who he worked for to no avail. The manager (nick) responded by taking the construction workers side without trying to find out what happened. They called the police and I met them shortly after because I had to leave for work as u was late already. Total lack of professionalism and morality. Apparently the manager would rather have their construction workers cause minor damage to their customers vehicles instead of sticking up for his customers. A formal complaint has been filed and I will never return to the "new" sonic. read more