Something is not right here. But, we love Sonic... so we still go! Our order was COMPLETELY wrong. I ordered a #3 bacon double, but received a sonic single burger with way too much mustard... which really isn't my jam. It took 27 minutes to reorder and I added 2 shakes while we were at it. I finally received the right burger but the shakes were wrong this time. They comped the burgers AND shakes and honestly, everything there tastes good... so I'm not mad. read more

This location continues to disappoint. Even when it's dead the wait times are high. They can't seem to get an order right. We ordered two slushes and a brownie. First they forgot us. They came out to take our order and then we waited about 15-20 minutes before pushing the button for help. They came back out to take the order again because it didn't go through. After another 10 mins they brought out the brownie and the wrong drinks. They left the wrong drinks with us and went to go get our slushes. They finally brought us the right drinks. They ended up comping the order but it literally took nearly an hour for 2 slushes and a brownie they pulled pre made from the fridge. We've only been to this location a few times since they've opened and I have yet to have a smooth experience there. Avoid at all costs if you're in a hurry and make sure to check your entire order before you leave! read more

After repeat ly explaining I wanted number 11 after 15 min wait to put the order in I recieved a hideous chicken strip with about 8 tatertots and 1 onion ring! Texas toast is really squishy bread. Just a bad experience all the way around! read more

Sonic Drive-In - Worst lunch experience ever and just gross! - Burgers Near Me - Chehalis, Washington

Every time I have gone to this location the customer service is horrible to say the least! A whole lot of attitude is exactly what we get from the employees.The food is mediocre,wait time is outrageous,the only positive thing they have going for them is their shakes and slushies! read more

My lovely girlfriend and I were on a sweet trip to Seattle this weekend, and coming home we thought what's a better to end this romantic weekend than with some delicious Sonic cherry limeade?! Well let me tell you! We were wrong. We arrived at this Sonic with high hopes, thinking maybe we'd even indulge in some mozzarella sticks. We pull up to the speaker and ask if there are eggs in the mozzarella sticks, as my sweetheart has an allergy. The worker was extremely disrespectful and annoyed that we even asked the question. We decided against food all together and just went for beverages- 1 small cherry limeade and 1 medium. When we pull up to the window, they mistakenly charge us for two smalls. I explictly say I want a medium and they shut the window on me. A few minutes go by and another worker comes to ask what was wrong with my order. I just want a MEDIUM and a SMALL. Finally, the drinks are in hand. To our disappointment, THIS COMPANY USES STYROFOAM CUPS. HORRIBLE FOR THE ENVIRONMENT!!!!!!! Will definitely not be coming back. I'm giving one star because the drink is pretty damn good. read more

Sonic Drive-In - BRANDED STYROFOAM!! NOOOOOO - Burgers Near Me - Chehalis, Washington

Gave me tater tots instead of fries and ketchup instead for ranch. But I love their lemonade

Waited 15 minutes at the drive through with just one car ahead of me. When I finally got to the window they hadn't made my milkshake. Won't be back read more

Great food and great customer service. The staff goes all out and they are very friendly. Also, they're very fast

We went to this restaurant to get the advertised special, quarter pound double stack cheeseburger/ medium tots. When we got home, about ten minutes later, we opened the bag and the burgers looked nothing like the ones advertised on tv. It was as if they were smashed down and the bun was a plain bun and not the one advertised. They need to hire a quality assurance person. This is the second time we've stopped at this restaurant and the food was horrible. Beware! read more

Absolutely horrible place with low staff and they are NOT DoorDash friendly! Today I went there for a DoorDash order and they gave me the wrong order from another DoorDash order. I handed one item back and they took it, But told me they couldn't take the other item because of their policy. That makes NO sense, But okay! I dropped the order off and I got another order for DoorDash and the line was 20 cars long wrapped around the building and my order was only 2 drinks so I called to see if I could use the bypass lane and they declined the first call and answered the second time telling me no I could not. I will not be taking orders from there again as they are absolutely not DoorDash or customer friendly in the lease and apparently they need to fix the "short staffed" issues they are having! read more

Amazing experience! After ordering our food my boyfriends son bounced his BRAND NEW TOY (literally bought it less than 5 minutes ago) on the roof of the drive in! He was devastated and it was really sad staring up there feeling helpless not being able to get it for him! :-( after trying a few ways to get on the roof we asked the staff if they possibly had a ladder to help us. At first they said NO and a few more tears were cried... BUT BOBBIE came to our rescue! Bobbie a crew member came out with a ladder and crawled up to the roof and got his NEW toy down!! Smiles all around and many thanks to BOBBIE! read more

The last two times I have gone my order has been incredible messed up. Two route 44 cherry Dr Peppers that went straight down the drain when I got home because there was no syrup in either drink. Then today I order 1 large unsweetened tea and 2 large raspberry teas and ended up getting two mediums because that was "what I ordered". I will not be going back. I'd rather pay more elsewhere or just make my own flavored drinks at home. read more

20 min wait as the neighboring truck got their order, ate and left. Checked and they said they would re make it "now". What were they doing 20 min ago!?! Gave us a hand written coupon on a receipt as a parting gift when we decided to leave. Professional. Not. 7pm on 05/29/18. read more

Disgusting food and the lady taking the order was just as awful as the food. If I could post zero stars I would. If it were the last day on earth and this was the only place to eat I'd starve. read more

Too slow to deliver. We waited 15 mins drive thru. If you are in hurry don't recommend it. Food came out cold as well

I actually really like Sonic. I did not however like this location. During the ordering process they asked if we wanted dipping sauces for the mozzarella sticks? We didn't order moz sticks, we ordered a medium ched 'r' peppers. I love their fries and mainly came for them. They were old and cold. I used the cheap ranch to try to make it better but still gross. The patty on my cheeseburger also was old and cold. The jumbo popcorn chicken image was not what was presented to us. Most of it was breading and very little chicken. They did however give us about 10 peppermints with our order?? The peanut butter cookie dough master blast was the only good thing we consumed. After reading the other reviews I will not return to this location. I'd rather go to McDonald's across the street. read more

I've eaten here several times and been disappointed nearly each time. But tonight I decided to give them another try. I was shocked! It wasn't very busy but my order was on time, it was all correct, The food quality was good, and the wait staff was very friendly and competent. I still give this three stars because of past experiences. Hopefully they keep improving. read more

our drinks were flat and they didn't tell us, Service was also very bad even for sonics very low standards.

Took 10 minutes to get a milkshake and a custard, and the car that got there after us got there order delivered first. Our food was good but the service and timing was terrible. read more

I don't normally review fast food, but this place provided a pretty poor food experience. The staff was extremely nice but it just took way too long to get the food and the fries were cold, my drink order was wrong. I may be back to give it a second try but I may have to be desperate for some sonic. read more

I don't mind paying extra for ranch but the three times I've been here, I paid for ranch and never received it. It's also painfully slow

The chicken strip sandwich was hot and good, had pickle added with no problem. The sonic blast was great. The servers are very nice and polite. Nice to have a sonic in chehalis. Will definitely go back read more

One star is too much I would honestly give them a negative five stars. So in the beginning days we tried here and no one would answer the speakers or if they did it was fifteen minute wait. Ok not good but they were new and busy. I called talk to Nikki the manager and she gave us to free value meals for all of the trouble. We decided to give it time to retry. Now they have been open for almost a year and it has only gotten worse. We pulled to drive through spent about five minutes making up our mind I hit the button they turned it off. I hit it again this time it just flashed we waited for about five minutes no one answered it they just turned it off. Horrible. This store only cares about the drive thru and nothing else!!! The whole carhop and car at speaker thing baffles them. read more

Good slushee, great service. Stopped in on the way to Seattle, and definitely would be back

This evening my family went out to dinner at this location. Despite other reviews the food all came out in a timely manner, and was warm. However there was a mess up with one of the orders placed. We talked to them as soon as the food came out and they started the replacement. By the time everyone was done with their food the replacement hamburger still wasn't here. We had to contact the manager and she went inside and immediately brought out the burger that had been sitting inside for who knows how long. Now I wouldn't be bothered by this on a busy evening but we're the only customers, and they have multiple staff members on. I wouldn't dine here again, and would recommend a trip to the sonics in Lacey over this location. read more

By pass this sonic unless you want a major let down and major waste of time. I have gone to this sonic a handful of times since they have opened. Normally when I go to sonic its just for a limeade or slush and some how they manage to mess up simple drink orders each time. Recently we started door dashing to generate income during this rough time and Sonic is one of the restaurants that occasionally comes up to pick up an order for someone. We pulled up to the drive through, told them we were there for a door dash order (that had already been placed and paid for ahead of time) we sat in line from the time I told them we were there for a door dash order until we got the window for 20 minutes then they did not have the order even ready. Instead the employees are all laughing, yelling, goofing off,and having chats with each other. They acknowledged we were there and came to the window after about 2 minutes then took another 5 minutes for 2 shakes. The young girl at the window muttered some half assed apology then gave an eye roll when I asked for a drink carrier. They have little to no common sense about the fast food world or how to actually provide customer service. The staff here is always going through turn over which causes the staff to truly not give a care about the customers who are helping them stay open. I truly hope this sonic takes a turn around for the better or just does everyone a favor and closes. read more

First let me say I love Sonic. However, this place needs some additional training. Ordering is challenging (you have to repeat yourself A LOT). It is new, but it has been open long enough for people to know how to take orders. If you order too many items (more than 1), oh man. It takes forever and drastically increases your chance of getting the wrong order. read more

The wait time to order was a bit long but to be fair there was a good amount of snow on the ground (and more still falling) so they may have been a bit understaffed. There was slight error in or order but not so bad that we had to send anything back. The staff was very attentive, courteous and cheerful. We had a nice visit. read more

I get sick every time I eat here. The food isn't good, the service is slow, and they always mess up the order.

We love Sonic but not this one. We have gone twice on road trips between Portland and Seattle. First time we waited forever and rude customer service. The order was missing a whole meal. The second time, and our last time ever, we were disgusted with how the food tasted. There was something with their frying oil that made the food taste terrible and bitter. It had some weird after taste. I think it was just really old oil that hadn't been changed out in who knows when. Several of us got sick to our stomachs after eating and not even finishing our food. We all had different things, chicken strips, mozerella sticks, fries, it all tasted terrible with the same after taste of the oil. The chicken strips actually tasted like something that had been left over and refried a few times. Disgusting. I will never come here again. read more

After a long day of hiking at Mount Saint Helens, we decided to stop here and get a snack on our way back to Seattle. They took our order promptly in the drive thru, but we then had to wait around 15-20 minutes for our food when there were only a couple of cars in front of us. Once we got the food, it was nothing special, just the average food that you'd expect from a fast food restaurant. I've only been to this location once so I don't know if the service is always this slow, but its definitely one of the longest waits I've ever had at a fast food restaurant. read more

First off steamer wasn't working so no hot dogs or cheese for tots. No biggie, we chose other food but hit the call button 5 times literally had to move to another drive up, food came the girl that delivered apologized and was nice about it ok, while we were sitting there they took the sign down that said there was no cheese or buns if we would have known we would have been happy to wait 5min to get what we actually came there for. Tots were cold and my corn dog was over cooked won't be back read more

Terrible. Bad customer service. Very slow. Kids can't get orders straight. Check it before you drive away

Horrible. Went there earlier in the week they were completely rude in the drive thru. Got my food and asked for ranch tge lady just walked away. Gave it another shot and they messed up my entire order. When I was placing my order in the drive thru I was put on hold and had to repeat every thing I said. I thought it was a new person and when I got to the window it was the manager. read more

Waited for 5 minutes at the order board in the drive through line and no one greeted us to take our order. We left.

My husband went to sonic to pick up a late dinner & when he opened his cheeseburger he immediately saw a long hair that was definitely not his. Needless to say, he did not eat the burger and it was too late to be going back to the restaurant. I don't think they will be getting any more of our business. read more

If I could give negative stars I would! Terrible service! Terrible works! They said it was not possible to pay half cash half card. It's 2017 get it right! read more

Waited for 5mins at the order box without a word said to me. Then when someone finally took my order I was rushed. Other then that I got my food pretty fast but it was just okay. read more

Ok, I love milkshakes. Every day after work around 3-4 pm, I go get a milkshake. When I first started going, the milkshakes were wonderful. Mixed well, perfect amount of stuff. They were great. Now, they can not seem to get anything correct. First time I ordered a medium peanut butter cup milkshake add peanut butter. They asked me a couple times what I wanted so I broke it down. I want a peanut butter cup milkshake with peanut butter. Got my order, no peanut butter. Next day I switched it up, peanut butter milkshake add peanut butter cup. Again, this was hard to process. Ok, peanut butter milkshake, add Reesie's peanut butter cup. Got my order, no peanut butter . I love milkshakes. I work really hard and this is a small highlight in my day. Like a favorite cup of coffee or finding a check in the mail. So, one more time today. Same order. Got my milkshake. NO PEANUT BUTTER! Good lord. How hard is it to add peanut butter. The new lady taking orders is rude as well. I always say please and thank you, I'm always patient, kind. I understand that people have bad days. She is just direct and rude. No customer service skills at all. So to the crew who made my milk shakes in the beginning.....PLEASE COME BACK! You did a wonderful job and I should of told you that. I should of tipped you better. I'm screwed! Now to try Burgerville To see how their milkshakes turn out. Very disappointed. Ok was so happy to have delicious milkshakes. They qualify was wonderful. Now all I get is snippy, rude, messed up order. So, lady working the drive through in the afternoon with short dark hair, you are very rude. Even my daughter came home and mentioned how rude you are. It's ok. Life could always be worse. You are loved, a smile is free, kindness is free, if you need more money, all of these qualities would probably get you better tips. I always tip nicely to those who are nice back to me. read more

This will have been my 3rd try at this particular Sonic. First time was one star for wait time, however the store was brand new so I figured it was a training issue. Second time a few months later the same problem was evident. This time I'm done.. Wait time was so long that by the time I got my milkshake (the only thing I ordered) it had already partially melted. It is not a training issue, it is simply a systemic problem with the business model. I will never recommend Sonic to anybody. Hopefully they will close this sight and open something more useful like a whale blubber shop. read more